About the role

Join United Hail Repairs as a full-time Customer Service representative based in Batemans Bay, NSW. This job provides an amazing opportunity for the right person to land the perfect job. What we do is unique, how we do it is unique, so the people we need are special too. Upbeat, flexible, good computer skills and good on the phones - these roles are adaptable to the right people.

What you'll be doing

• Work in a catastrophe Industry - and accept things dont go to plan but we do it anyway to get hail damaged cars quoted and repared

• Respond to inbound customer inquiries via phone, email, and chat, providing friendly and efficient assistance

• Effectively handle customer complaints and concerns, working to resolve issues in a timely manner

• Maintain detailed records of customer calls and emails and follow up as needed

• Assist with scheduling and coordinating service appointments

• Provide accurate information about our products, services, and policies

• Identify opportunities to enhance the customer experience and suggest improvements

• Collaborate with other teams to ensure seamless delivery of our services

What we're looking for

• Previous experience in a Call Centre & Customer Service role is ideal - but the right people with the right skills can pick it up quickly.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Ability to cope with developing situaitons, sometimes conflicting direction - all in response to unforseen hail events.

• Commitment to work hard and perform well

• Strong problem-solving and thnking 'on the fly" to resolve customer inquiries effectively

• Proficient in using computer systems and customer relationship management (CRM) software

• Adaptable and able to work in a fast-paced environment, prioritising tasks to meet deadlines

• A commitment to providing outstanding customer service and a genuine desire to exceed customer expectations

What we offer

At United Hail Repairs, we are committed to creating an engaging and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement

• Flexible work arrangements to maintain a healthy work-life balance

• Employee recognition and reward programs

About us

United Hail Repairs is a leading provider of hail repair services in the Batemans Bay region. With a strong focus on customer satisfaction and a commitment to using the latest technology, we have built a reputation for delivering high-quality results. Our team of skilled technicians and dedicated support staff work together to ensure every customer's needs are met.

If you're ready to join a dynamic and growing team, apply now for the Customer Service role at United Hail Repairs in Batemans Bay.

About the Role

Are you ready to join a dynamic team and make a real impact in recycling and waste management? Our client is looking for a motivated and reliable Centre Attendant to play a key part in managing incoming waste, recovering recyclables, maintaining a safe and clean site, and delivering excellent customer service.

This is more than just a job—it’s a chance to be part of a team that values sustainability, teamwork, and excellence.

What's on Offer

• Excellent work-life balance: Work just 7 days over a 2-week (70-hour) roster.

• Highly competitive wage: Market-leading salary on offer for the right candidate. Please note, role will start as casual and transition to permanent after probation, with a salary increase to reward performance.

• Variety every day: A hybrid role combining administrative, field, and operational duties, so no two days are the same.

• Opportunity to work in a supportive environment where your contribution directly makes a difference.

Key Responsibilities

In this role, you'll be required to:

• Provide professional, courteous, and clear customer service, promoting a positive image of the facility.

• Direct and manage site traffic where necessary to ensure safety and efficiency.

• Maintain clear communication with all site staff and work closely with contractors as needed.

• Inspect, identify, and manage all incoming waste types, including recyclables, landfill, hazardous, and unacceptable waste.

• Operate weighbridges accurately, ensuring customer details and fees are correctly processed.

• Identify and recover recyclable materials from mixed waste.

• Sort and separate unwanted items from other recyclable drop-off areas, including the household problem waste area.

• Undertake general maintenance and repair duties on site which may include some manual labour.

• Carry out additional duties as assigned by management.

• Safely operate heavy vehicles and machinery as licenced and in compliance with all relevant procedures.

Essential Criteria

• Proven ability to work effectively independently and as part of a team with minimal supervision.

• Demonstrated customer service skills with a professional and courteous manner.

• Physical capability and willingness to perform manual and labouring tasks, including handling recyclables.

• Competence in processing payments, including end of day reconciliation.

• Basic computer skills with the ability to learn relevant systems.

• Capacity to manage variable workloads and adapt to operational demands.

• Current NSW drivers Licence.

• Understanding of WHS, Environmental Due Diligence, EEO and ethical work practises.

• Behaviour that positively demonstrates the company's values of respect, teamwork, integrity, excellence, and responsibility.

• A willingness to learn new skills, assist other team members when needed and to support the shift teams to meet rostering requirements.

Desirable Criteria (Ideal but not essential)

• Experience operating EFTPOS terminal

• Traffic Control Licence

• Heavy Rigid Truck Licence

• Forklift licence

• First aid certificate

• Knowledge of the waste industry

Why You Should Apply

If you’re ready to take on a dynamic and rewarding role, where no two days are the same and your skills make a real impact, we’d love to hear from you. Apply today and be part of a team that values growth, collaboration, and making a difference.

Let’s Talk About Work That Actually Matters

What’s In It for You?

Imagine using your call centre or customer service skills in a role where every conversation genuinely improves someone’s life - not just a KPI. At Trilogy Care, you'll:

• Be part of a fast-growing team reshaping how older Australians stay independent
• Work in a modern King St office close to transport, cafés, and great food
• Enjoy ongoing training, clear career pathways, and real development opportunities
• Access wellbeing perks like Fitness Passport, EAP, novated leasing, and everyday discounts
• Join a tech-enabled organisation where AI, automation, and smarter workflows help you do your best work — not work harder

If you’re looking for meaningful work, real growth, and a supportive team that celebrates ideas, you’re in the right place.

Bring Your Call Centre Skills to a Role With Real Impact

If you're confident on the phone, thrive in fast-paced environments, and can guide people through tough conversations with empathy and professionalism — this could be your next step.

At Trilogy Care, we support older Australians to stay independent through self-managed Home Care Packages. That means empowering people to make decisions their way. This isn’t aged care the way it used to be - it’s smarter, proactive, and centred on true client empowerment.

What You’ll Do

This is an office-based, phone-first role supporting your own portfolio of clients.

You will:

• Manage high volumes of inbound and outbound calls and emails with professionalism and warmth
• Navigate sensitive or challenging conversations confidently, helping clients and families understand their options
• Partner with clients to create, review, and adjust personalised care plans
• Build strong relationships with clients, families, and providers, resolving issues with sound judgement and empathy
• Educate clients on their care budgets and highlight opportunities for more support
• Identify risks, escalate concerns, and maintain accurate documentation
• Contribute to a positive, collaborative team where insights and support are shared freely

What You’ll Bring

• Experience in call centre, customer service, account management, case management, or similar roles
• Confidence managing challenging conversations and guiding people through complex information
• Excellent communication skills - you simplify, educate, and influence
• A calm, solutions-focused mindset and resilience in emotionally sensitive situations
• Comfort navigating multiple systems (Microsoft 365, CRMs) and learning new tools
• Strong organisation, attention to detail, and the ability to juggle competing priorities

Why Trilogy Care?

• Modern King St office with great facilities
• Supportive, energetic culture with regular social events
• Ongoing training from L&D, team leaders, and peers
• Clear career growth pathways across the Care team
• Novated leasing options
• Fitness Passport
• EAP for you and your immediate family
• Employee discounts on groceries, fuel, utilities, and more

Unlock Your Potential With Trilogy Care

Behind every phone call is a tech-enabled team redefining aged care. We’re not just coordinating support — we’re designing a better, smarter experience for clients and staff.

Every team member gets access to generative AI tools, training, and time to experiment. Whether you’re in Care, Finance, P&C, Growth, or Support, your ideas will be valued — and rewarded.

Please Note

To join our team, you must have full Australian work rights. As part of the recruitment process, we’ll complete a working rights check, police check, and request professional references.

We appreciate the interest of recruitment agencies, but please do not submit resumes unless a prior agreement is in place. Trilogy Care will not be responsible for fees associated with unsolicited résumés.

• Belrose location with free on-site parking
• Beautiful office and supportive team environment
• Work-from-home options once fully trained
• A leader who genuinely supports development and internal progression
• A stable, long-term role with a global healthcare organisation

• Be the first point of contact for hospitals and field technicians
• Enter service requests and update job progress
• Assign technicians and schedule work
• Prepare simple quotes and track approvals
• Work with sales, inventory and engineering teams to keep customers informed
• Support equipment repairs, installations and site moves
• Maintain clear and friendly communication throughout

• Experience in admin, scheduling, customer service, call centre or service coordination
• SAP experience or knowledge is highly valued 
• Confident communicator with a helpful, professional approach
• Strong attention to detail and good follow-through
• Comfortable learning new systems (training provided)
• Ability to stay organised when things get busy
• Keen to grow, learn and be part of a supportive team

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

• TIRP (Total Indicative Remuneration Package) : ASO2 / $66,905.00 - $ 71,970.00 p.a.
• Full Time / Term Contracts (Up to 24 Months)
• 5063 / EASTWOOD

About Us:

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

At SA Ambulance Service, we’re looking for energetic, friendly, and motivated individuals to join our Customer Service Centre. We pride ourselves on making life easier for our customers—and we need enthusiastic team players to help make that happen.

As a Customer Service Representative, you’ll be the first point of contact for our customers, responding to phone and online enquiries about Ambulance Cover, services, and invoices. You’ll be part of a fast-paced, supportive team based at our Eastwood office on Greenhill Road.

What We Offer:

• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back to the people of South Australia! Play a vital role in enhancing the well-being of our community.
• We take care of you! Access to a range of staff and wellness support programs!

Key Responsibilities: 

• Deliver exceptional customer service by answering calls within departmental timeframes, maintaining 75-80% availability, and resolving customer concerns promptly and professionally
• Provide accurate information about SAAS ambulance products and services to internal and external customers through phone, email, and face-to-face interactions
• Process payments, memberships, and transport accounts accurately while promoting SAAS Ambulance Cover products and ensuring compliance with terms and conditions
• Manage complaints and feedback by recording all issues on the SAAS Safety Learning System and ensuring appropriate follow-up occurs efficiently
• Maintain accurate data entry and administration including processing correspondence, invoicing, credit notes, and ensuring records management procedures are followed
• Contribute to team performance objectives through active participation in meetings, coaching sessions, team rotations, and maintaining professional working relationships

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role. 
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening. 
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 910917
Enquiries to: Craig Carnelutti - Manager, Business Services - Craig.Carnelutti2@sa.gov.au

Application Closing Date: Monday 21 September 2026 @ 11:55pm

Attachments

 Customer Service Representative - ASO2 - Role Description 2025.pdf

Australian applicant guidelines

International applicant guidelines

You're only human. 

It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We're on a mission to create Australia's healthiest workplace. Here's what that means for you:

• Flexibility: Work in-store, from home, and out in the community.

• Health & Wellbeing:
  
  • WorkBetter by Medibank - access virtual GP consultations, psychology support, health coaching, and more.
    
    
  • Subsidised private health insurance and fully subsidised Healthy Living Extras.
    
    
  • Good Health Day - an extra day off each year to recharge.
    
    
  • Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
    
    
• Leave for life's moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.

• Growth & Development: Career pathways, learning programs, and opportunities to innovate.

• Inclusive culture: Seven Employee Networks supporting diversity and belonging.

About the role

We have a Full-Time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Maroochydore QLD store.

As a Local Community Consultant, you'll be the face of Medibank in your area. You'll:

• Help customers choose the right health cover and services.

• Support them across multiple channels - over the phone, online, in-store, and in the community.

• Build lasting relationships and trust through personalised conversations.

• Solve everyday challenges and share ideas to improve how we work.

This role includes a flexible rotating roster working Monday to Friday with some Saturday work. The working hours are between 8am - 8pm with maximum 8 hour shifts (e.g. 9am - 5pm or 12pm - 8pm).

Our geographically based, cross-functional teams help us build stronger community connections, deepen trust, and deliver more personalised support.

What we're looking for

You don't need health insurance experience - we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are:

• Great at building rapport and explaining things clearly.

• Comfortable using technology and learning new systems.

• A team player who's adaptable and proactive.

• Detail-focused and committed to protecting customer privacy.

What you'll get

• Salary: $63,660 + 12% super + performance incentives.

• Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/

• Purpose-driven work: Help improve health and wellbeing in your community.

Ready to make a difference? Apply now to be part of a team that's transforming how we connect with our communities and creating better health for better lives.

Imagine working with us

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.  

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn't a buzzword, it's a reality.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

• $35/hr + super, paid weekly
• Monday to Friday, 8:30am–4:30pm (no weekends!)
• Start 5th January 2026 – initial temporary contract until May 2026
• Work from home 2–3 days per week
• On-street parking and access to an onsite cafeteria
• Join a friendly, collaborative team where your efforts truly make a difference

• Contact members to assist with account reviews and repayments
• Resolve queries efficiently and professionally, ensuring a positive experience
• Accurately complete data entry and administrative tasks
• Work collaboratively within a supportive team while managing your own workflow

• Strong customer service experience, ideally in a call centre, retail, or hospitality
• Excellent communication skills with empathy and professionalism
• Attention to detail and strong administrative ability
• Able to work independently and as part of a team

• Be part of a supportive, close-knit team working together in the office each day.
• Join a global industry leader that offers genuine long-term career opportunities.
• Benefit from a stable Monday–Friday schedule, 8:30am–4:30pm, with no weekends or shift work.
• Work in a brand-new office with modern staff facilities and plenty of parking.
• Connect with colleagues through regular staff social events.

• Handling orders, enquiries and product questions (phone & email).
• Keeping customers updated on deliveries and solving issues before they escalate.
• Working closely with sales, logistics and supply chain teams.
• Spotting new opportunities and helping customers get more from the product range.

• If you’ve worked in customer service or sales, you’re exactly who we’re looking for
• Comfortable with systems like SAP or Microsoft? You’ll be flying in no time.
• A natural communicator who stays cool, calm, and organised (even when things get busy).
• Big on teamwork? Even better we love people who bring good vibes and help the whole crew shine.

Your new company

Work for a well-known facilities service based in Kingsgrove.


Your new role

• Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
• Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
• Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
• Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
• Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

• Proven experience in data entry with a high level of accuracy.
• Previous contact centre experience
• Strong knowledge of CRM systems and MS Office.
• Exceptional attention to detail.
• Ability to work independently and manage multiple tasks within the specified time frame.
• Excellent communication and customer service skills.
• Previous experience in a facility management or service delivery environment is a bonus.

What you'll get in return

• $37.13 p/h + super
• 6 month contract with possible extension
• Based in Kingsgrove (parking close by)
• Monday - Sunday 7am - 7pm penalty rates apply
• 5 days in the office
• ASAP start
• Friendly, supportive and flexible team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.