About the role

Join United Hail Repairs as a full-time Customer Service representative based in Batemans Bay, NSW. This job provides an amazing opportunity for the right person to land the perfect job. What we do is unique, how we do it is unique, so the people we need are special too. Upbeat, flexible, good computer skills and good on the phones - these roles are adaptable to the right people.

What you'll be doing

• Work in a catastrophe Industry - and accept things dont go to plan but we do it anyway to get hail damaged cars quoted and repared

• Respond to inbound customer inquiries via phone, email, and chat, providing friendly and efficient assistance

• Effectively handle customer complaints and concerns, working to resolve issues in a timely manner

• Maintain detailed records of customer calls and emails and follow up as needed

• Assist with scheduling and coordinating service appointments

• Provide accurate information about our products, services, and policies

• Identify opportunities to enhance the customer experience and suggest improvements

• Collaborate with other teams to ensure seamless delivery of our services

What we're looking for

• Previous experience in a Call Centre & Customer Service role is ideal - but the right people with the right skills can pick it up quickly.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Ability to cope with developing situaitons, sometimes conflicting direction - all in response to unforseen hail events.

• Commitment to work hard and perform well

• Strong problem-solving and thnking 'on the fly" to resolve customer inquiries effectively

• Proficient in using computer systems and customer relationship management (CRM) software

• Adaptable and able to work in a fast-paced environment, prioritising tasks to meet deadlines

• A commitment to providing outstanding customer service and a genuine desire to exceed customer expectations

What we offer

At United Hail Repairs, we are committed to creating an engaging and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement

• Flexible work arrangements to maintain a healthy work-life balance

• Employee recognition and reward programs

About us

United Hail Repairs is a leading provider of hail repair services in the Batemans Bay region. With a strong focus on customer satisfaction and a commitment to using the latest technology, we have built a reputation for delivering high-quality results. Our team of skilled technicians and dedicated support staff work together to ensure every customer's needs are met.

If you're ready to join a dynamic and growing team, apply now for the Customer Service role at United Hail Repairs in Batemans Bay.