Customer Service Representative
Hays | Contact Centres
Contract/Temp
Apply Now
Kingsgrove
Competative Salary
ASAP Start!
Kingsgrove
Competative Salary
ASAP Start!
Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role
- Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
- Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
- Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
- Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
- Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.
What you'll need to succeed
- Proven experience in data entry with a high level of accuracy.
- Previous contact centre experience
- Strong knowledge of CRM systems and MS Office.
- Exceptional attention to detail.
- Ability to work independently and manage multiple tasks within the specified time frame.
- Excellent communication and customer service skills.
- Previous experience in a facility management or service delivery environment is a bonus.
What you'll get in return
- $37.13 p/h + super
- 6 month contract with possible extension
- Based in Kingsgrove (parking close by)
- Monday - Sunday 7am - 7pm penalty rates apply
- 5 days in the office
- ASAP start
- Friendly, supportive and flexible team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.