Let’s Talk About Work That Actually Matters

What’s In It for You?

Imagine using your call centre or customer service skills in a role where every conversation genuinely improves someone’s life - not just a KPI. At Trilogy Care, you'll:

• Be part of a fast-growing team reshaping how older Australians stay independent
• Work in a modern King St office close to transport, cafés, and great food
• Enjoy ongoing training, clear career pathways, and real development opportunities
• Access wellbeing perks like Fitness Passport, EAP, novated leasing, and everyday discounts
• Join a tech-enabled organisation where AI, automation, and smarter workflows help you do your best work — not work harder

If you’re looking for meaningful work, real growth, and a supportive team that celebrates ideas, you’re in the right place.

Bring Your Call Centre Skills to a Role With Real Impact

If you're confident on the phone, thrive in fast-paced environments, and can guide people through tough conversations with empathy and professionalism — this could be your next step.

At Trilogy Care, we support older Australians to stay independent through self-managed Home Care Packages. That means empowering people to make decisions their way. This isn’t aged care the way it used to be - it’s smarter, proactive, and centred on true client empowerment.

What You’ll Do

This is an office-based, phone-first role supporting your own portfolio of clients.

You will:

• Manage high volumes of inbound and outbound calls and emails with professionalism and warmth
• Navigate sensitive or challenging conversations confidently, helping clients and families understand their options
• Partner with clients to create, review, and adjust personalised care plans
• Build strong relationships with clients, families, and providers, resolving issues with sound judgement and empathy
• Educate clients on their care budgets and highlight opportunities for more support
• Identify risks, escalate concerns, and maintain accurate documentation
• Contribute to a positive, collaborative team where insights and support are shared freely

What You’ll Bring

• Experience in call centre, customer service, account management, case management, or similar roles
• Confidence managing challenging conversations and guiding people through complex information
• Excellent communication skills - you simplify, educate, and influence
• A calm, solutions-focused mindset and resilience in emotionally sensitive situations
• Comfort navigating multiple systems (Microsoft 365, CRMs) and learning new tools
• Strong organisation, attention to detail, and the ability to juggle competing priorities

Why Trilogy Care?

• Modern King St office with great facilities
• Supportive, energetic culture with regular social events
• Ongoing training from L&D, team leaders, and peers
• Clear career growth pathways across the Care team
• Novated leasing options
• Fitness Passport
• EAP for you and your immediate family
• Employee discounts on groceries, fuel, utilities, and more

Unlock Your Potential With Trilogy Care

Behind every phone call is a tech-enabled team redefining aged care. We’re not just coordinating support — we’re designing a better, smarter experience for clients and staff.

Every team member gets access to generative AI tools, training, and time to experiment. Whether you’re in Care, Finance, P&C, Growth, or Support, your ideas will be valued — and rewarded.

Please Note

To join our team, you must have full Australian work rights. As part of the recruitment process, we’ll complete a working rights check, police check, and request professional references.

We appreciate the interest of recruitment agencies, but please do not submit resumes unless a prior agreement is in place. Trilogy Care will not be responsible for fees associated with unsolicited résumés.