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3551 to 3560 of 93408 Jobs in [Location]
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Senior Customer Advocacy Officer

Location: Collingwood, Melbourne
Full Time Temp to Perm ongoing role.

This is a key role for someone who is great at solving big, complex problems and dealing with highly sensitive customer complaints.

What You'll Be Doing:

You'll be the expert who steps in for the toughest cases-the ones that are escalated to places like Small Claims Courts, regulatory bodies, and anti-discrimination commissions.

  • Solve the Hardest Cases: You will personally manage and resolve difficult disputes, including:
  • Claims related to personal injury or discrimination.
  • Matters involving passengers with accessibility needs.
  • Represent the client: You will independently represent the company in small claims court proceedings.
  • Investigate and Prepare: For serious cases like those involving Human Rights bodies, you'll conduct full investigations, gather statements, and prepare reports for the companies Legal Team. You might even attend hearings with them.
  • Improve the Business: You'll use customer feedback from these complex cases to give feedback and work with internal teams to make improvements across the company.
What You Need:
  • Great communication: Excellent written skills and the ability to handle tough, escalating conversations on the phone.
  • Independent Thinker: You must have a strong ability to use good judgment, work autonomously, and manage a high-volume workload effectively.
  • Independent Thinker: You must have a strong ability to use good judgment, work autonomously, and manage a high-volume workload effectively.At least 12 months of experience in a similar role, handling sensitive or legal disputes.

To be successful in this role, you must demonstrate the following:

  • Experience: Minimum 12 months experience in a comparable customer advocacy role and/or resolving sensitive or legally complex disputes.
  • Case Management: Proven ability to manage high-volume workloads effectively and possess strong organisational skills.
  • Communication:
  • Exceptional written communication skills, with the ability to adapt tone and style to suit diverse customer needs.
  • Expertise in handling critical cases via phone and written communication.
  • De-escalation: Proficient in de-escalation techniques and managing challenging conversations over the phone.

Please apply here if you are interested in this position or email your updated resume to alanah.cronin@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Senior Customer Advocacy Officer
Randstad Professionals

Full training provided - no prior experience required

A supportive team environment with opportunities for growth.

Flexible working arrangements and convenient CBD location

Full training provided - no prior experience required

A supportive team environment with opportunities for growth.

Flexible working arrangements and convenient CBD location

Classification: ASO2
Salary Range: $58,709 - $63,154 + Superannuation
Duration: Up to 12 months
Vacancy Type: Fulltime
Number of Positions Available: Multiple
Closing Date: 11:30pm, Tuesday 9 December 2025

About the Opportunity

No prior experience required - start your career in government today!

Consumer & Business Services (CBS) is seeking enthusiastic and motivated Client Services Officers to join our Bonds and Occupational Licensing teams. This is a fantastic opportunity for school leavers or anyone eager to enter the workforce and build a career in customer service. In Occupational Licensing, you’ll help ensure trades, security, real estate, and other professions meet legal and safety standards by assisting with licensing and renewals. In Bonds, you’ll support the management of residential tenancy bond lodgements and refunds under the Residential Tenancies Act 1995, helping protect tenants and landlords. In this role, you’ll provide high-quality support to South Australians by answering enquiries over the phone, processing applications, and ensuring accurate information is delivered. You’ll work in a fast-paced, collaborative team environment where every interaction matters.

CBS is building a pool of candidates for upcoming opportunities over the next 12 months, with immediate vacancies available now. The duration of these opportunities can be up to a year but can also be shorter.

What you’ll do:

- Assist customers via phone, email, and face-to-face with enquiries about bonds or occupational licensing.
- Process applications accurately and in line with legislation and policy.
- Handle sensitive information with discretion and professionalism.
- Contribute to a positive team culture and continuous improvement initiatives.

What we’re looking for:

- Comfortable answering phones and engaging with customers.
- Strong communication skills and a positive, professional attitude.
- Ability to manage competing priorities and follow processes accurately.
- Eagerness to learn and develop new skills.

Application Instructions: As part of your application, you will be asked to complete 3 shortlisting questions designed to assess your suitability for the role. These questions replace the need for a cover letter. We recommend providing detailed examples that demonstrate your abilities, such as experience in customer service, school activities, volunteering, sports, or other situations where you developed relevant skills. Your response should be more than one sentence and include the situation, the task, the action you took, and the result you achieved.

 

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1700 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS’ strategic goals are to:

  • Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.

  • Look after each other – fostering an engaging, positive and healthy work environment.

  • Look after our customers – ensuring an informative, consistent and responsive service.

  • Find better ways of working – through improved services and information.

For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.

 

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Employment-related Screening Check required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.


Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Krystle Bobrige on 7424 6427, or Matt Gaston on 7424 6842 or via email Krystle.Bobrige@sa.gov.au or Matthew.Gaston2@sa.gov.au.


Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.   



Applications close:09/12/2025 11:30 PM

Client Services Officer Pool
Attorney-General's Department

ASX 200 listed company

No late nights

Closed on Sundays and Public Holidays

Competitive salary

Carpark included

Rotating roster for work-life balance

Permanent full time

Career development opportunities

Supportive team culture

ASX 200 listed company

No late nights

Closed on Sundays and Public Holidays

Competitive salary

Carpark included

Rotating roster for work-life balance

Permanent full time

Career development opportunities

Supportive team culture

About The Role:  

Reporting into the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service.  We are now looking to recruit a Full Time Storage Consultant to work at our Melbourne centres (South Melbourne, South Wharf, Port Melbourne, Port Melbourne West and Prahran)

The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.  

Key Responsibilities: 

  • Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs. 

  • Conduct centre tours and walk throughs, showcasing our facilities. 

  • Maintain the centres presentation, cleanliness and general operational duties. 

  • Action general administration duties such as customer contracts, inventory, and insurance claims 

  • Achieve KPIs and targets to ensure our centres always represent our high standards. 

  • Maintain a safe and secure centre by adhering to workplace health and safety procedures.  

About You: 

  • Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders. 

  • Customer-centric and sales oriented. 

  • Proficient at using technology and multitasking between different systems. 

  • Motivated and proactive, with a positive attitude. 

  • Ability to work well in a team and autonomously. 

  • Growth mindset with a genuine willingness to learn. 

  • Driver’s license and car (required). 

  • Forklift license (desirable). 

  • The ability to work on a rotating roster, with every second Saturday from 9am-2pm. 

About Us: 

Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success. 

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand. If you are looking to be part of a great company doing great things, we’d love to hear from you!

Benefits of Working with Us: 

  • Permanent role with an industry leader and ASX 200 listed company. 

  • Rotating roster, no Sundays, no late night shifts, and public holidays off for great work-life balance. 

  • Structured training with a continued focus on development. 

  • Onsite car park included. 

  • Generous company paid parental leave. 

  • Discounts on a range of storage services including units and merchandise. 

  • Unique wine offers and discounts through our subsidiary company Wine Ark. 

  • Exclusive discounts on a range of leading retailers, hotels, restaurants and more 

  • 24-hour wellbeing support for you and your family through our Sonder partnership. 

  • Reimbursements for approved wellbeing services under our WellNS Wallet program. 

  • Ability to earn referral incentives. 

Please be aware that applicants may need to undergo pre-employment checks, including reference, medical, and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed individually. Only candidates with the right to work will be considered for this position. 

This role is being filled directly by National Storage, so agency submissions will only be considered if requested. 

Store Consultant
National Storage

Innovative, High-Quality Commercial Kitchen Equipment

Reputable Product and Industry Recognised Brand

Looking for Long Term Job Satisfaction

Innovative, High-Quality Commercial Kitchen Equipment

Reputable Product and Industry Recognised Brand

Looking for Long Term Job Satisfaction

The Business

Join a long-established Australian brand and major player in the hospitality industry, with national and international distribution. We’re looking for a highly energetic and hardworking individual to join our Reservoir team and help drive the growth of our commercial kitchen business.

Why You’ll Love This Role

Be part of a dynamic, supportive team.

Contribute directly to business growth and operational success.

Work in a fast-paced, rewarding environment with national and international reach.

Your new position

As the Customer Service and Spare Parts Coordinator, you will be responsible for

·         Primarily customer service,

·         Spare parts will be about 30% of your day

·         Responding promptly to customer inquiries, via phone and email

·         Maintaining accurate records on the CRM

·         Providing technical assistance and product information to customers and service agents

·         Handling warranty claims and coordinating service requests

·         Processing spare parts orders, quotations and returns

·         Maintaining inventory accuracy

·         Souring spare parts, liaising with supplies

·         Monitoring back orders

To be considered for this role you must have:

·         Previous experience in customer service or spare parts

·         Ability to multi-task and work under pressure

·         Ability to work autonomously and maintain positive working relationships

·         High degree of accountability and attention to detail

·         Excellent oral & written communication skills

·         Strong organisational skills, analytical and problem-solving ability

·         Strong computer skills with Microsoft office and CRM systems

·         A basic understanding of commercial kitchen equipment is advantageous

 On Offer

An amazing opportunity to work with this leading kitchen equipment manufacturer where you will become a part of an expanding family business who pride themselves in an innovative, dedicated and client centric culture. This position comes with an excellent team culture and opportunity to grow.

Salary will be paid in accordance with experience, The working hours for this position are 7.30-4pm Monday to Thursday and 7.30pm-2pm Fridays. This position will commence in January 2026

To Apply

If you are looking for long term job satisfaction and would like to be considered, please forward your resume via SEEK today.

Enquiries can be made to Pauline @ Simplerecruit on 0407902003.

 #SCR-pauline-lautier

Customer Service & Spare Parts Coordinator
Simplerecruit

Employee benefits, incentives, discounts, shares & more!

A fantastic opportunity for an ambitious individual in a leadership role

Supportive management and career development opportunities

Employee benefits, incentives, discounts, shares & more!

A fantastic opportunity for an ambitious individual in a leadership role

Supportive management and career development opportunities

YOUR OPPORTUNITY

We’re looking for an experienced Trade Store Team Leader to join our close-knit team in Port Hedland, WA!

In this hands-on leadership role, you’ll coach and mentor the team, ensure smooth store operations, and deliver exceptional customer service.

Our supportive management will provide full training to set you up for success!

What You'll Do: 

  • Lead, coach, and mentor the Trade Store team to achieve targets and deliver outstanding service
  • Manage store operations including stock control, housekeeping, and showroom presentation
  • Drive process improvements and collaborate with stakeholders to enhance efficiency
  • Provide exceptional customer service, handling requests, sourcing parts, and managing backorders
  • Support weekend coverage with occasional Saturday morning shifts

What You'll Bring:

  • Previous customer service experience; trade or industrial supply background an advantage
  • Strong leadership and communication skills with prior supervisory experience desirable
  • Ability to thrive in a fast-paced environment and deliver results
  • Solid computer skills including Windows and a focus on process improvements
  • Problem-solving, time management, and stakeholder engagement skills

What's In It For You:

  • Permanent salary, incentives & Wesfarmers share plans
  • Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
  • Continuous training and career development opportunities 
  • Guaranteed hours with annual leave and sick leave benefits
  • Team events, celebrations, award recognition and prizes
  • Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
  • Refer-A-Friend program – earn up to $2,000 for each referral!
  • Ability to purchase up to 4 weeks’ additional annual leave
  • Generous paid parental leave policy and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Customer Care Team Leader - Trade Store
Blackwoods

No weekends

Parking on site

Close knit team

No weekends

Parking on site

Close knit team

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location:  Naracoorte Clinic
Hours: Monday to Friday, 9am to 5pm

The role

  • Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • Guiding customers through our innovative range of hearing devices and accessories.
  • Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
  • Contributing to local marketing efforts to promote our clinic and its services.
  • Performing minor hearing aid repairs (training provided).

What we are looking for

  • 2+ years of experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of Bloom Hearing Specialists

  • A competitive remuneration package
  • Ongoing training and continuing professional development to support your career growth and opportunities.
  • Clinic incentives available throughout the year
  • Paid Parental Leave
  • Hearing Aid Benefits available to Employees, Family and Friends
  • Access to Employee Assistance Program (EAP) at no cost
  • You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, ***, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Customer Care Coordinator-Naracoorte
Bloom Hearing Specialists

Do you want to work where you will be truly valued and hard work is appreciated?

Earn a Competitive Salary + Commission

Flexible working arrangements and generous employee benefits

Do you want to work where you will be truly valued and hard work is appreciated?

Earn a Competitive Salary + Commission

Flexible working arrangements and generous employee benefits

About the role


We're seeking a highly organised and customer-focused Relocation Specialist to join the team at Grace Worldwide (Australia) Pty Ltd in Forrestfield, WA. This full-time maternity cover role involves managing end-to-end relocation services for our valued clients, ensuring a seamless experience from start to finish.


What you'll be doing

  • Coordinating end-to-end relocation services, both locally and globally

  • Managing client relationships and acting as their key point of contact

  • Handling proposals, invoicing, and database updates with accuracy

  • Resolving issues with professionalism and empathy

  • Collaborating with internal teams to ensure smooth service delivery


What we're looking for

  • Experience in removals or relocation (preferred but not essential)

  • A passion for delivering outstanding customer service

  • Strong communication and relationship-building skills

  • High attention to detail and ability to multitask in a fast-paced environment

  • Proven ability to meet deadlines and manage competing priorities

  • Team-oriented mindset and excellent organisational skills

  • Confidence using Word, Excel, and internal systems


What we offer

At Grace Worldwide (Australia) Pty Ltd, we are committed to fostering a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your wellbeing, including:

  • Flexible working arrangements

  • Commission scheme to reward performance

  • Ongoing training and professional development

  • Health & wellness initiatives, including gym memberships

  • Employee Assistance Program (EAP) for personal and professional support


To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About us
Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management.  We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. 

Relocation Specialist
Grace Worldwide (Australia) Pty Ltd

No Experience needed!

Australian Citizenship Required

Fully Paid Training!

No Experience needed!

Australian Citizenship Required

Fully Paid Training!

Are you looking for a meaningful Government role helping everyday Aussies?

We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team! At TSA, not only are we customer-inspired inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy: 


 Why You'll Love Working with Us

  • You'll represent Services Australia in our Tier 1 Digital Support team.

  • Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed and progress! 

  • Helping Customers: Use self-service portals to help customers find the info they need.

  • Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more. 

  • Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success. 


Once you have applied, you will complete an online activity which can be done through your phone or computer then a Recruiter will be in touch to talk to you about the different full-time roles we have available at TSA. 

If you have previous customer service or sales experience, love technology and are looking to join an industry leader, you could be just the person we are looking for.


What You'll Be Doing

  • Handling a mix of inbound & outbound calls, helping customers with their enquiries.

  • Use effective communication skills to build rapport and provide engaging customer experiences.

  • Be flexible with hours to ensure we're available when our customers need us.


What Makes You Perfect for This Role

  • Must be based in Perth.

  • Must be an Australian Citizen

  • Ability to work full-time in office at our office location in Troode Street

  • Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.

  • Strong computer literacy and multi-tasking abilities.

  • Self-motivation and a desire to push yourself to new heights.

  • Openness to learning new skills, implementing them, and celebrating your successes.

  • Resilience and the ability to perform at your best.

  • A solution-oriented mindset, always ready to solve problems.


At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you! Apply now and start an exciting journey with us!


Why You'll Love Working with Us

  • #TSAWays: Join a unique culture that's all about growth, recognition, and fun!

  • Career Growth: Climb the ladder with opportunities for internal progression.

  • Great Training: Enjoy full training with ongoing coaching and development.

  • Recognition: We celebrate our people with vibrant and rewarding programs.

  • Supportive Team: Be part of a fun, friendly, and supportive team.

  • Flexible Schedule: Experience a healthy work environment with a flexible schedule.

  • Probation Incentive: Earn a bonus $500 once you pass your probation!


TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au" target="_blank">tsatalent@tsagroup.com.au for assistance.


Join Us!

Check out the links below or just press that apply button and we'll show you everything!

  • Website: TSA Group

  • Instagram: tsa_group_

  • LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

Entry Level Customer Experience Agent - Government Contract
TSA Group

Parking onsite at Fannie Bay office - Immediate start!

$33.38 per hour + Super

Rotating roster - Tuesday to Saturday 8am and 9pm - NO SUNDAYS & MONDAYS!

Parking onsite at Fannie Bay office - Immediate start!

$33.38 per hour + Super

Rotating roster - Tuesday to Saturday 8am and 9pm - NO SUNDAYS & MONDAYS!

Our client is one of Australia’s largest betting agencies, and we’re on the hunt for passionate individuals who can deliver world-class customer service. This is a high-volume call centre environment, ideal for those who thrive under pressure and enjoy the fast pace of a dynamic workplace.

In this role, you will take inbound calls related to placing bets on sports and racing, providing customers with accurate information and exceptional service. You’ll be educating new customers on products and services, efficiently and professionally responding to calls with precise betting details, and promoting and enforcing responsible gambling practices, ensuring all company policies and regulatory standards are fully met.

We’re looking for candidates with a strong background in customer service, a resilient mindset, and a can-do attitude.

To be successful in this role, you’ll need:
  • Sharp attention to detail
  • A positive, resilient outlook
  • Excellent verbal and written communication skills
  • Strong computer skills
  • The ability to multi-task effectively
  • Customer service experience
  • A genuine passion for sport and/or racing
Full training is provided, along with ongoing support to ensure you feel confident and capable in your role.

The operating hours are 8am to 9pm, Tuesday to Saturday, and you must be available to work a rotating roster within these hours. Due to busy peak periods, particularly on Saturdays and Melbourne Cup Day, full availability on these days is essential.

Located in Fannie Bay, the site offers onsite parking for staff convenience.
This role pays $33.38 per hour plus superannuation.

Please note a full background check will be conducted as part of the recruitment process.

These positions will be filled quickly, so apply now to take the next exciting step in your career!

Call Centre Agent
Citrus Group Pty Ltd

Salary of $70K plus Super

Based in the CBD

Growing team

Salary of $70K plus Super

Based in the CBD

Growing team

Are you a skilled negotiator with a passion for customer service? Do you have experience in collections and a talent for resolving overdue accounts? We’re seeking a motivated Collections / Customer Service Officer to join a vibrant team within a leading organisation located in the heart of the CBD.

This established company specialises in "buy now, pay later" advertising solutions tailored for the real estate sector.

About the Role:
  • Engage with clients to arrange payment plans and resolve outstanding balances.
  • Apply your strong communication and problem-solving skills to deliver exceptional service while achieving collection goals.
  • Manage overdue accounts with professionalism, ensuring accurate records and timely follow-ups.
  • Work closely with internal teams to support positive customer experiences and effective resolutions.
  • Respond to and manage customer hardship requests in line with company policies.
What You’ll Bring:
  • Previous experience in collections, debt recovery, or a similar role.
  • Strong interpersonal and customer service skills, with the ability to handle sensitive financial conversations.
  • Confident negotiation skills and the ability to secure payment arrangements.
  • High attention to detail, a compliance-driven approach, and a focus on achieving results.
If you thrive in a fast-paced environment and are committed to helping customers while delivering solid financial outcomes, we’d love to hear from you.

For any questions about the role, please contact Vanessa at vanessa@kbhsolutions.com.au or call 0408 920 345.

Collections Officer
KBH Solutions