Full Time Opportunity

We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team! Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.

What are we looking for?

• Experience in a customer service environment and the ability to provide customers with the highest level of customer experience
• Commitment to the delivery of exceptional customer service on all customer interactions
• Excellent complaint and conflict handling skills
• Highly empathetic with a professional phone manner
• Excellent verbal and written communication skills
• Able to work under high pressure and meet deadlines

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
• Flexibility and a hybrid working model

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and direct bus access from Parramatta and Blacktown.

Apply Now

If this role interests you, we would love to hear from you!

Website: www.greenstone.com.au

Introduction:

Civeo Australia is looking for an experienced and detail-oriented Workforce Planner to support our dynamic operations team. As a key enabler of our workforce strategy, you’ll be responsible for aligning people, processes, and planning to optimise performance across our villages. If you’re passionate about data-led decision-making, collaboration, and delivering operational excellence at scale, this is a role where you’ll thrive.

What's in it for you? 

• Salary of $90K-$100K + superannuation 
• Discounts across hundreds of retailers with Civeo Hive 
• Internal reward and recognition programs 
• Ongoing mentoring, development and career growth opportunities 
• Operations managers & support teams who answer when you call! 
• Excellent company and site culture 
• Be a part of our growing team 

Key Responsibilities:

• Partner with operations leadership to align workforce planning with business strategy and site needs.
• Support workforce planning across forecasting, scheduling, rostering, mobilisation, and real-time optimisation.
• Collaborate cross-functionally (HR, IT, Finance, HSE, Supply Chain) to ensure seamless service delivery.
• Develop tailored workforce optimisation strategies for each village to boost efficiency and labour cost control.
• Use workforce management systems to streamline planning processes and analyse performance.
• Drive continuous improvement initiatives based on operational data and trend analysis.
• Ensure compliance with enterprise agreements and rostering conditions, and maintain qualification and induction records.
• Assist with labour modelling and “what-if” analysis to support operational and financial planning.

Qualifications:

• Tertiary qualification in Business, Finance, Technology or Law.

Experience:

• Demonstrated experience in workforce/resource planning, rostering, or logistics within hospitality or village accommodation environments.
• Strong understanding of workforce operating models and planning methodologies.
• Solid experience in JD Edwards comprehensive ERP solution in streamlining operations and improving efficiency.
• Proven ability to optimise complex operations while balancing client needs and internal resource constraints.
• Solid working knowledge in process analysis and process mining activities to implement and embed industry best practice.
• Solid grasp of business operations and best practice frameworks for workforce management.
• Demonstrated experience reporting on workforce planning Key Performance Indicators.

Skills:

• Analytical thinker with advanced MS Office suite skills including Excel.
• JDE (JD Edwards) enterprise resource planning software suite (Oracle).
• Kronos Time and Attendance platform with integrated workforce management tools.
• Strong communicator, collaborator, and problem-solver.
• Highly organised and capable of prioritising in a dynamic environment.
• Proficient in the use of digital systems and programs for analysis, reporting and management

Apply Now: If you are ready to take on this exciting challenge and make a significant impact on our Workforce Planning initiatives, we would love to hear from you. Our salary band is $90K-$100K.  Apply today and join our team in optimizing our workforce to meet our growing demands.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9 000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties within remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal and Torres Strait Islander people to join us.

Stay Well. Work Well.

HBF Employee Benefits 

• FREE Corporate Gold Hospital Insurance (for you and your family) 
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata 
• 2 volunteering days per year 
• 18 weeks paid parental leave 
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels 
• Salary from $66k base + super 

About the Role  
As a Member Relationship Consultant, you’ll be the first point of contact in our branch, representing HBF in the moments that matter to our members based at our Karrinyup branch.

Working withing a small team you will support new and existing members identify their needs and recommend the right product for them face to face and through our call centre.  

You will be there in a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to better understand their health cover.  

About You 
You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach. 

We are seeking individuals with a strong customer service background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Does this sound like you?

Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application. 

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.  

Inclusion and Accessibility

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance

At Sunny Queen, we are all about eggs! With over 90 years "eggsperience" in the industry, we are passionate and committed to providing quality products whilst ensuring the welfare of our hens.

Sunny Queen Farms is one of the most well-known and well-loved food brands in the country. From humble beginnings at a local farmer’s market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes, restaurants, airlines, aged care and many more channels, and are also available in a number of overseas markets.

Our vision is to lead the positive evolution of the egg industry for generations to come.

We aim to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices.  That’s why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even a ready-made frozen range – we have something for everyone!

We also understand the responsibility that we have to our people, our hens, our customers, and our communities to strive to continuously improve all our practices for the benefit of all.

A career at Sunny Queen means becoming part of a team culture that recognises people development as crucial to our overall long-term success.

Why not join the team that brings a smile every day to millions of people!

About The Role

We’re now seeking a proactive Customer Service Representative to join our Customer Service team at our Carole Park site. Reporting directly to the Customer Service Manager, you will manage customer orders, enquiries, and complaints, while coordinating call and delivery schedules across State and National Business Units. You will also proactively contact customers to confirm requirements, strengthen relationships, and identify potential sales opportunities to support broader business growth.

If you’re ready to make an impact in a fast-paced environment, apply now!

Key Responsibilities will include, but are not limited to:

• Handle inbound customer calls
• Maintain customer call/delivery schedules
• Receive, log, and process customer complaints
• Provide sales support and led generation for the field sales team
• Maintain and manage data, including customer information relating to CRM

To be successful in this role, you will ideally have:

• Experience in outbound sales, customer service or administration, preferably with data processing and call centre exposure
• Intermediate computer skills, including Microsoft Office Suite and CRM systems
• Excellent verbal and written communication skills
• Ability to build rapport with customers and maintain a professional approach
• Strong geographical knowledge of Australia

What can Sunny Queen offer you?

• A great workplace culture with monthly business morning teas
• A paid day off each year to celebrate your birthday!
• Work-life balance in a hybrid role
• Discounted Staff Eggs and Egg products
• Free onsite parking
• Reward and Recognition program
• Annual Salary Review Process
• Opportunity for personal and professional development
• Pool table in your lunchroom!

We are an equal opportunity employer, and we are proud of our positive working culture. If you are looking for your next rewarding challenge, please apply with your resume and cover letter.

No agencies please.

Customer Service Agent / Sunday Supervisor

We’re seeking an experienced customer service superstar to join our team! You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable. Plus, you’ll step up on Sundays to lead and inspire the team. 
 

THE ROLE:

• Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews. 

• Owning and resolving customer requests with empathy, speed, and accuracy. 

• Sharing expert product knowledge to guide customers on product fit and style. 

• Investigating and troubleshooting complex issues alongside other teams. 

• Managing high volumes of tickets while maintaining top-notch quality. 

• Leading by example every Sunday - supporting the team, overseeing workflow, and ensuring service levels are met. 

• Training and mentoring team members, providing feedback and support. 

• Performing quality checks on communications to uphold our high standards. 

• Constantly looking for ways to improve processes and elevate the customer experience. 

ABOUT YOU:

• Experienced in customer service (contact centre experience a plus). 

• Previous experience as a 3IC or supervisor, leading a small-medium team. 

• Confident multitasker who thrives in a fast-paced environment. 

• Strong communicator - friendly, clear, and customer-obsessed. 

• Proactive, adaptable, and solution-focused with strong attention to detail. 

• Natural leader - approachable, reliable, and supportive. 

• The ability to be able to pivot and adapt quickly to change. 

• Excited by growth, change, and helping others succeed. 

• Experience with Zendesk and/or Shopify highly regarded. 

• Available to work a Sunday to Thursday roster cycle. 

WHY YOU'LL LOVE WORKING AT BARED:

• Competitive pay + generous staff discounts. 

• A free pair of shoes when you start (yes, really!). 

• In-house training and ongoing development. 

• Hybrid flexibility - once trained, enjoy a mix of remote and in-office days. 

• Supportive, inclusive, and social team culture. 

• Fun team events, peer recognition & referral rewards. 

• Wellbeing perks including flu vaccinations & EAP. 

• Be part of a Certified B Corp - doing good for people and the planet. 

ABOUT BARED:

We make great-looking, seriously comfortable shoes. As a certified B Corp, we believe in doing business better, for the planet and for its people. Our people are our greatest asset, and we’re growing fast. You’ll join a passionate and fun team where you genuinely have a voice and can make an impact. 

LOCATION:

Oakleigh, 3166 

Email your resume and cover letter to careers@bared.com.au. 

Bared is dedicated to fostering a dynamic and inclusive workplace, where diversity isn't just welcomed - it's celebrated. We firmly believe that embracing diversity, inclusion, and belonging is fundamental to our organisational success. As an equal opportunity employer, we are committed to promoting workplace diversity and ensuring a safe and respectful atmosphere for all employees. Our employment decisions are solely based on business needs, job criteria, and individual qualifications, free from bias related to any legally protected characteristic such as race, religion, gender, nationality, sexual orientation, age, marital status, disability, or any other protected characteristic. Discrimination, harassment, or bullying in any form is not tolerated within our culture at Bared. 

Senior Customer Advocacy Officer

Location: Collingwood, Melbourne
Full Time Temp to Perm ongoing role.

This is a key role for someone who is great at solving big, complex problems and dealing with highly sensitive customer complaints.

You'll be the expert who steps in for the toughest cases-the ones that are escalated to places like Small Claims Courts, regulatory bodies, and anti-discrimination commissions.

• Solve the Hardest Cases: You will personally manage and resolve difficult disputes, including:

• Claims related to personal injury or discrimination.
• Matters involving passengers with accessibility needs.

• Represent the client: You will independently represent the company in small claims court proceedings.
• Investigate and Prepare: For serious cases like those involving Human Rights bodies, you'll conduct full investigations, gather statements, and prepare reports for the companies Legal Team. You might even attend hearings with them.
• Improve the Business: You'll use customer feedback from these complex cases to give feedback and work with internal teams to make improvements across the company.

• Great communication: Excellent written skills and the ability to handle tough, escalating conversations on the phone.
• Independent Thinker: You must have a strong ability to use good judgment, work autonomously, and manage a high-volume workload effectively.
• Independent Thinker: You must have a strong ability to use good judgment, work autonomously, and manage a high-volume workload effectively.At least 12 months of experience in a similar role, handling sensitive or legal disputes.

To be successful in this role, you must demonstrate the following:

• Experience: Minimum 12 months experience in a comparable customer advocacy role and/or resolving sensitive or legally complex disputes.
• Case Management: Proven ability to manage high-volume workloads effectively and possess strong organisational skills.
• Communication:

• Exceptional written communication skills, with the ability to adapt tone and style to suit diverse customer needs.
• Expertise in handling critical cases via phone and written communication.

• De-escalation: Proficient in de-escalation techniques and managing challenging conversations over the phone.

Please apply here if you are interested in this position or email your updated resume to alanah.cronin@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Classification: ASO2
Salary Range: $58,709 - $63,154 + Superannuation
Duration: Up to 12 months
Vacancy Type: Fulltime
Number of Positions Available: Multiple
Closing Date: 11:30pm, Tuesday 9 December 2025

About the Opportunity

No prior experience required - start your career in government today!

Consumer & Business Services (CBS) is seeking enthusiastic and motivated Client Services Officers to join our Bonds and Occupational Licensing teams. This is a fantastic opportunity for school leavers or anyone eager to enter the workforce and build a career in customer service. In Occupational Licensing, you’ll help ensure trades, security, real estate, and other professions meet legal and safety standards by assisting with licensing and renewals. In Bonds, you’ll support the management of residential tenancy bond lodgements and refunds under the Residential Tenancies Act 1995, helping protect tenants and landlords. In this role, you’ll provide high-quality support to South Australians by answering enquiries over the phone, processing applications, and ensuring accurate information is delivered. You’ll work in a fast-paced, collaborative team environment where every interaction matters.

CBS is building a pool of candidates for upcoming opportunities over the next 12 months, with immediate vacancies available now. The duration of these opportunities can be up to a year but can also be shorter.

What you’ll do:

- Assist customers via phone, email, and face-to-face with enquiries about bonds or occupational licensing.
- Process applications accurately and in line with legislation and policy.
- Handle sensitive information with discretion and professionalism.
- Contribute to a positive team culture and continuous improvement initiatives.

What we’re looking for:

- Comfortable answering phones and engaging with customers.
- Strong communication skills and a positive, professional attitude.
- Ability to manage competing priorities and follow processes accurately.
- Eagerness to learn and develop new skills.

Application Instructions: As part of your application, you will be asked to complete 3 shortlisting questions designed to assess your suitability for the role. These questions replace the need for a cover letter. We recommend providing detailed examples that demonstrate your abilities, such as experience in customer service, school activities, volunteering, sports, or other situations where you developed relevant skills. Your response should be more than one sentence and include the situation, the task, the action you took, and the result you achieved.

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1700 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS’ strategic goals are to:

• Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.

• Look after each other – fostering an engaging, positive and healthy work environment.

• Look after our customers – ensuring an informative, consistent and responsive service.

• Find better ways of working – through improved services and information.

For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Employment-related Screening Check required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Krystle Bobrige on 7424 6427, or Matt Gaston on 7424 6842 or via email Krystle.Bobrige@sa.gov.au or Matthew.Gaston2@sa.gov.au.

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.   

Applications close:09/12/2025 11:30 PM

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location:  Naracoorte Clinic
Hours: Monday to Friday, 9am to 5pm

The role

• Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
• Scheduling appointments for hearing assessments and consultations with our expert audiologists.
• Guiding customers through our innovative range of hearing devices and accessories.
• Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
• Contributing to local marketing efforts to promote our clinic and its services.
• Performing minor hearing aid repairs (training provided).

What we are looking for

• 2+ years of experience in delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
• Attention to detail with a solid administrative background and a collaborative spirit.
• A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of Bloom Hearing Specialists

• A competitive remuneration package
• Ongoing training and continuing professional development to support your career growth and opportunities.
• Clinic incentives available throughout the year
• Paid Parental Leave
• Hearing Aid Benefits available to Employees, Family and Friends
• Access to Employee Assistance Program (EAP) at no cost
• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, ***, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.