Our client is a EXPANDING mercantile agency based in Parramatta and they are looking for motivated and enthusiastic 3 X Collections Officers to join their friendly and social team. These would be ideal opportunities for university graduates as a first career step into the workforce ($60K+S and monthly bonus) or an experienced collections officer (up to $75K+S and monthly bonuses).

Training provided by experienced trainers, 1 day WFH arrangement after probation, earn up to $500 monthly bonuses, fun social team culture!
The role - 

• As a Collections Officer, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. 

• Negotiate repayment plans and solutions to suit our customers’ circumstances. 

• Investigations to locate and establish contact with our customers - 

• Build and establish relationships with customers with rapport and trust - Creating positive outcomes by negotiating repayment solutions - 

• Problem solving and objection handling

To be successful in one of the following roles, you must have:  

• Excellent interpersonal, written, and verbal communication skills

• Degree in a finance related field (or working towards a degree) and min 6 months experience in a customer services/call centre or retail industry

• Ability to work in a fast paced environment with KPIs and targets

• MUST Hold an Australian Permanent Resident Visa or Citizen of Australia

Full-Time – Yatala QLD 4207 | $75,000 – $85,000 + Super + Bonuses

At Rapid Medical Supplies, we’re one of Australia’s fastest-growing suppliers of medical and mobility equipment. We help thousands of Australians every year regain independence and improve their quality of life — from walkers and wheelchairs to oxygen concentrators and daily-living aids.

We’re a passionate, customer-first team based in Yatala QLD, known for fast service, attention to detail, and genuine care for our customers.

We’re seeking a motivated Customer Experience & Sales Consultant to join our growing team.

This isn’t a cold-calling sales role — you’ll engage with customers who are already enquiring or ready to buy. Your job is to guide them through their options, offer expert advice, and ensure every customer has an excellent experience.

Day-to-day, you’ll:

• Answer inbound phone and live-chat enquiries

• Help customers choose the right product for their needs

• Process online and phone orders accurately in Shopify

• Prepare quotes and invoices, and handle product questions

• Build trust and deliver an outstanding customer experience

• Follow up warm leads to ensure every enquiry is converted or closed

You’re a people person with strong communication and influencing skills — confident, empathetic, and outcome-driven.

You’ll bring:

• Experience in customer service, inbound sales, or retail (medical/healthcare experience a bonus)

• Excellent phone, written, and interpersonal skills

• Strong attention to detail and multitasking ability

• A confident, caring, and proactive approach

• Familiarity with Shopify or CRM systems (preferred but not essential)

• $75,000 – $85,000 + Super + Bonuses (based on experience)

• Monday to Friday — no weekends

• Modern, supportive workplace in Yatala QLD 4207

• Full product training and career-growth opportunities

• Join a brand that’s making a real difference in people’s lives

If you’re passionate about helping others and want to join a growing company that genuinely values its people, we’d love to hear from you.

Click Apply Now and include your resume plus a short cover letter explaining why you’re the perfect fit for this role.

Senior Customer Service Officer

Permanent Full time | Based at Leichhardt

• Lead with purpose – guide and inspire a small, passionate team delivering outstanding service to families and educators across Sydney.
• Grow your career – enjoy professional development, supportive leadership, and opportunities to make your mark in a values-driven organisation.
• Make a real difference – be the friendly voice and helping hand for families, ensuring every child’s SCECS journey begins with joy and care.

Are you passionate about creating exceptional customer experiences and leading with purpose? Join Sydney Catholic Early Childhood Services (SCECS) – where joy, service, and community come together to make a meaningful difference in the lives of children and families.

About Us

At SCECS, we provide high-quality early learning and out-of-school hours care services across the Archdiocese of Sydney. Guided by our Catholic values and commitment to nurturing every child, we create environments filled with care, learning, and joy.

Our Customer Service Team plays a vital role in this mission - supporting families, educators, and service leaders to ensure every interaction with SCECS is welcoming, professional, and uplifting.

About the Role

As our Senior Customer Service Officer, you’ll be the driving force behind a small, dedicated team of Customer Service Officers (CSOs) and a key support for our Centre Administration Officers. You’ll provide leadership, guidance, and day-to-day support to ensure our customer experience is consistently positive, efficient, and responsive.

This role is ideal for someone who thrives on helping others, brings strong administrative and systems capability, and takes pride in delivering service excellence with warmth and professionalism.

You will:

• Lead, support, and develop the Customer Service Officers.
• Mentor, support and develop the Centre administration officers located in our early childhood services, providing guidance and training to strengthen their administrative capability and deliver consistent, high-quality service.
• Be the first point of contact for families and services, resolving enquiries and concerns with empathy and care.
• Oversee enrolment and booking processes, maintaining accurate records in our child care management system (CCMS) - XAP.
• Provide expert advice on family accounts, billing, enrolment process enquiries, and Child Care Subsidy (CCS), including Additional Child Care Subsidy (ACCS) ensuring families receive accurate and supportive guidance.
• Manage multiple shared email inboxes in collaboration with the team and respond to phone enquiries promptly and professionally to maintain a high standard of customer service.
• Coordinate the setup of new services within the Child Care Management System (CCMS), ensuring accurate configuration and timely activation. 
• Manage communications to families regarding Child Care Subsidy (CCS) updates, fee adjustments, and other general correspondence, maintaining clarity and consistency across all messaging. Collaborate closely with our Finance, Operations, and Service Delivery teams to ensure smooth and accurate customer support.
• Drive continuous improvement in our customer service processes and systems.

About You

You’re a people person with an eye for detail and a passion for service. You bring warmth and professionalism to every interaction and can balance empathy with efficiency. You enjoy leading others, solving problems, and making complex processes easier for families.

You’ll have:

• Post-secondary qualifications in administration, business, or a related field.
• Demonstrated experience in customer service or administration within early childhood education or education sectors.
• Strong leadership skills with the ability to coach and guide others.
• Excellent communication and interpersonal skills – both written and verbal.
• Confidence using childcare management or enrolment systems
• A proactive, organised approach with the ability to juggle multiple priorities.
• A current Working with Children Check and National Police Check.

Why Join SCECS?

At SCECS, you’ll join a values-driven organisation where people are encouraged to bring joy, purpose, and compassion to their work every day. We offer:

• A welcoming, supportive and collaborative team culture.
• Opportunities for professional development and growth.
• The chance to make a genuine impact on families, educators, and children across our services.
• The satisfaction of knowing your work supports a mission grounded in kindness and community.

Ready to Apply?

If you’re ready to lead with heart and deliver exceptional service that truly makes a difference, we’d love to hear from you. Click the APPLY button today and submit your Resume.

If you have any queries regarding the recruitment process please contact our Careers Team at scecs.careers@syd.catholic.edu.au

Please note: Visa sponsorship is not available for this position.  All applicants require current and valid working rights in Australia.

Ready to lead with empathy and excellence?  Got admin skills that shine and relationships that thrive? If you're all about service, kindness, and getting things done—come join us!

Foodbank WA is looking for a Network Support Manager. This role will play a pivotal role in expanding Foodbank WA’s reach throughout metropolitan and regional areas, by strengthening support for existing services and systems that benefit clients, agencies, branches, and mobile Foodbank units. The position is instrumental in driving the development and execution of our customer experience strategy, ensuring we consistently provide outstanding service to both clients and agency partners. By addressing customer complaints and concerns with a positive, solution-focused approach, the role helps foster trust and satisfaction across the network.

Benefits

Competitive remuneration package including salary packaging and the opportunity to be part of a dynamic, innovative, and long-standing community services organization.

Key responsibilities

• Administering & managing standard operating procedures and registers respectively.

• Support the Demand and Network staff with our systems and processes

• Work with the team to drive technology adoption

• Supports, Demand and Network team, Branches, Agency Relationships Manager to deliver on KPI’s and Customer Experience Strategy 

• Obtain client satisfaction by understanding their needs, preferences, and concerns — and providing personalised service and support. 

• Work closely with various teams regional to achieve client/organizational goals and streamline processes.

• Role models culturally appropriate behaviours, acts ethically and with empathy, and ensures that the values are consistently reflected throughout the organisation and the way in which services are delivered

• Develops tools to monitor the satisfaction rate of Agency/Client Network (e.g., satisfaction surveys) and builds upon findings to further enhance the services provided.  

• Ensure timely and effective resolutions to customer inquiries, maintaining a high standard of service.

• Develop and maintain professional and collaborative relationships with applicants, clients and stakeholders involved the process of dispute resolution

• Actively participate in continuous improvement initiatives and business projects

Essential criteria

• At least three years’ experience in a similar role, reflecting excellent customer service and relationship building skills.  

• Demonstrated high level organisational and administrative, skills  

• Exceptional communication and interpersonal style 

• Demonstrated confidence in managing challenging situations/conflict resolution

• Proven ability to work both independently and in a team environment.  

• Project and time management skills, including the ability to meet tight deadlines.  

• The ability to adapt to varying work demands and to be flexible when required.  

• Positive and friendly attitude.  

• Strong customer service focus, engagement and commitment.  

• Strong oral and written communication skills; ability to present information clearly and/or to an audience is highly desirable.   

• Ability and willingness to travel to regional locations where Foodbank operates 

Desirable criteria

• Possess good business acumen

• Excellent written and verbal skills

• Strong Excel and Word skills (Microsoft suite)

• Experience working with First Nations Peoples

• Data analysis skills, e.g., being able to consider and evaluate food stress index   

• Experience working in a not for profit (NFP) or community organisation.  

• Experience working in a busy and high-pressured environment.  

• Project planning, time management, problem solving and evaluation skills 

• Ability to work under pressure and to meet deadlines.   

Personal attributes

• Empathy and Trauma Informed 

• Commitment to delivering and creating high-quality services.  

• Role models empathy and excellent customers’ service  

• Confidence with the ability to build and maintain relationships with a variety of stakeholder.  

• Strong teamwork, with the ability and social skills to work collaboratively with staff at all levels.  

• Flexible and adaptable approach to work demands across the whole organisation.  

• Ability to manage multiple tasks and prioritise.  

• Self-motivated, proactive with a high energy level.  

• Ability to work under pressure and to deadlines.  

• A commitment to quality control and meticulous attention to detail.  

• Friendly and courteous manner with a strong customer service orientation; and  

• Commonsense approach

• Commitment to delivering and creating high-quality services.

Other requirements

• Must be an Australian Citizen/ Permanent Resident    

• Hold valid Australian work rights    

• Current and valid WA Drivers' License   

• National Police clearance; and  

• Medical assessment of current health  

• Working with Children Check

If you're ready to make a real impact in a dynamic, purpose-driven organization, we encourage you to apply now.

Client Service Officer / Customer Service Officer – Insurance Industry
📍 Melbourne CBD | 💼 Full-Time Permanent | 🌍 Global Insurance Brokerage | 🔄 Hybrid after probation

Do you want to build your career within the insurance industry with a leading global brokerage? No previous insurance experience required!

MAYDAY Recruitment is excited to partner with a world-renowned insurance brokerage that prides itself on delivering exceptional service to clients. We’re on the lookout for dynamic and energetic Customer Service Officers who are passionate about providing excellent support and eager to grow into a future Insurance Broker role.

This exciting opportunity allows you to make a real impact every day by delivering vital administrative and sales support to both internal teams and external clients—while building a career with long-term progression.

✨ What’s in it for you?

• Full-time permanent position with structured training and career development

• Join a global leader in the insurance industry

• Offices in Melbourne CBD with hybrid flexibility after probation

• Excellent pathway into insurance broking and long-term career growth

• Supportive, professional, and fast-paced team environment

📝 Key Responsibilities

• Provide high-quality administrative support to brokers and clients

• Manage client renewals, invoices, and policy documentation accurately

• Handle inbound and outbound client calls, resolving queries effectively

• Ensure compliance with industry standards and company policies

• Contribute to ongoing process improvements

👤 About You

• Strong administrative and customer service skills (experience in retail, hospitality, or customer-facing roles highly regarded)

• Excellent communication and relationship management skills

• Strong attention to detail and ability to multitask in a fast-paced environment

• Tier 1 Insurance Broking qualification is an advantage (not required)

• Full permanent working rights in Australia

If you’re ready to launch your career in insurance and join a supportive global team, apply today!

If this sounds like the ideal role for you, apply today!

THINK YOU CAN KEEP YOUR COOL UNDER PRESSURE? READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY MEDICAL DISPATCHER IN DUBBO – WHERE EVERY CALL COUNTS

 
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $74,297 - $77,870 per annum +  12% super and allowances
Location: Dubbo
Requisition ID: CAM27359

Closing Date: 2 November 2025

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

• 5 weeks of annual leave per year

• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Leave support including annual, parental, carers and more
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Western Control Centre in Dubbo you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

WHERE YOU WILL BE WORKING

Dubbo is a prime regional hub, where cafes and farms are within minutes of each other; the people are relaxed and welcoming – and really mean it when they ask how you are. The community of about 40,000 people is growing with significant economic development.

With boutique shops, major chain supermarkets and retailers, weekend markets, wineries and parks, affordable housing and property prices, the iconic Taronga Western Plains Zoo, Charles Sturt University, TAFE Western Campus, 16 private and public schools, early learning and childcare and so much more, life in Dubbo really is a package deal.

There are so many opportunities in the region. Find out more about all the exciting things to do and see in Dubbo by visiting the Dubbo Community and Groups page

To discuss the position and role description more before you formally apply, confidential enquiries can be made to  AMBULANCEControlCentreRecruitment@health.nsw.gov.au

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

CONDITIONS OF EMPLOYMENT 

- Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre. 

 - The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Dubbo Control Centre upon successful completion of training.

-  Commencement of this role will be early 2026 and a merit list will be created for successful applicants which will be valid for 18 months.

-  Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.

-  Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator Leonie Garvey, via 0438 692 709 or Leonie.Garvey@health.nsw.gov.au If you wish to discuss any accessibility requirements in relation to your application, please contact Claire Allen, via 0457 472 998 or Claire.Allen3@health.nsw.gov.au

Wanted: Customer Service Experts

About the team/business unit

Join our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.

About the role 

We are currently seeking both Customer Service Officers (Level 2) and Senior Customer Service Officers (Level 3) to join our Customer Service team. In these roles, you will provide exceptional customer service across multiple sites (Midland and Perth) and channels (telephone, face to face, and digital to deliver land information products and services and are responsible for adding value to each customer interaction in order to sustainably achieve satisfaction targets.  Our team is busy, dynamic, friendly and diverse, with a shared vision for providing an excellent experience to all of our customers.

Where will you work?

It is expected that you will work across both our Midland and Perth city office, located on St George’s Terrace. For both our locations, you have access to public transport as well as plenty of public parking available nearby. 

These are Permanent Full-Time positions, however Part Time arrangements may be considered.

If you would like further information, please contact, Fran Kent on 08 9273 9852 or email Frances.Kent@landgate.wa.gov.au (but please don’t send your application here).

About Landgate

Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.

We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment.  What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.

Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.

For more information on our agency, our values and employee benefits, visit our website.

Role Requirements

To be successful in this role, please demonstrate:

• Experience in a contact center environment with proven ability to communicate verbally and written, both accurately and clearly.

• Demonstrated ability to plan and organise your workload to meet customer expectations within a fast-paced environment.

• Demonstrated experience working as part of a team to deliver service in a collaborative environment.

• Experience responding to customer enquiries, while meeting individual objectives and goals. 

• Desirable: experience in working with web messenger and working with a Customer Relationship Management system (such as Microsoft Dynamics and/or Genesys). 

To be successful as a Senior Customer Service Officer (Level 3) you will need to demonstrate the above and additionally:

• Experience in mentoring and supporting others to accomplish tasks/goals, with the ability to contribute to the development and delivery of technical training.

• Sound understanding of Landgate’s products and services.

Applying for the role

If you don’t want to miss out on this great opportunity, apply now by:

• Submitting a Comprehensive CV, indicating the role(s) your are applying for and outlining your experience and key achievements relative to the role of interest.

• A covering letter of no more than two pages addressing the key criteria as outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.

Submitting your application

All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at recruitment@landgate.wa.gov.au during business hours (8:30am to 4:30pm, Monday – Friday), prior to the specified closing time.

Eligibility to apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Important Information You Need to Know!

Vacancies may be offered on a permanent or fixed term basis for the next 12 months following finalisation of the recruitment process. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.

If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact recruitment@landgate.wa.gov.au.

• A03 Customer Service Officer - Call Centre
• ASAP Start
• Initial 6-week contract + highly likely ongoing extension
• $50.37 PH + super
• Townsville
• QLD State Government

Our State Government client is seeking a customer-focused team member to join their busy contact centre. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and professionally, and is committed to delivering exceptional service to customers and stakeholders.

The Role
You'll build strong relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:

• Deliver friendly and efficient customer service
• Handle inbound and outbound calls
• Confirm and clarify details with callers, using strong interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes
• Data entry into internal systems
• Detailed note taking
• Provide general administrative support to support daily operations

About You
We're looking for someone who's confident juggling a busy workload and thrives in a fast-paced environment. Ideally, you'll bring experience from a call centre or high-volume customer service environment!

What You'll Bring

• Proven experience in a call centre environment (highly desirable)
• Exceptional customer service, active listening and verbal and written communication skills
• Problem-solving and de-escalation skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Must hold a clean driver's license

As part of our contractor community, you'll have access to:

• Shopping, lifestyle & entertainment discounts
• A dedicated recruitment partner
• An Employee Assistance Program (EAP)
• Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -louise.clark@empiregroup.com.au or call me on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.