• A03 Customer Service Officer - Call Centre
• ASAP Start
• Initial 6-week contract + highly likely ongoing extension
• $50.37 PH + super
• Townsville
• QLD State Government

Our State Government client is seeking a customer-focused team member to join their busy contact centre. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and professionally, and is committed to delivering exceptional service to customers and stakeholders.

The Role
You'll build strong relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:

• Deliver friendly and efficient customer service
• Handle inbound and outbound calls
• Confirm and clarify details with callers, using strong interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes
• Data entry into internal systems
• Detailed note taking
• Provide general administrative support to support daily operations

About You
We're looking for someone who's confident juggling a busy workload and thrives in a fast-paced environment. Ideally, you'll bring experience from a call centre or high-volume customer service environment!

What You'll Bring

• Proven experience in a call centre environment (highly desirable)
• Exceptional customer service, active listening and verbal and written communication skills
• Problem-solving and de-escalation skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Must hold a clean driver's license

As part of our contractor community, you'll have access to:

• Shopping, lifestyle & entertainment discounts
• A dedicated recruitment partner
• An Employee Assistance Program (EAP)
• Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -louise.clark@empiregroup.com.au or call me on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.