Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Rockhampton on a permanent, full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements-

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems
  

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. Female and indigenous candidates urged to apply.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Thomas Direct is seeking capable professionals to join our growing team. We offer a casual position with an hourly rate of $33.38 plus incentives, with up to 38 hours per week available. Superannuation is paid monthly into your nominated fund, and long service leave accrues with tenure.

This is an office-based role located at our Runaway Bay site, offering free street parking and convenient access to public transport. If you are seeking a rewarding career where your work makes a positive impact, we invite you to consider this opportunity.

As a dedicated telemarketing company supporting charitable causes, we value passionate individuals who are committed to making a difference in the community.

Reasons to Work with Us:

·      Meaningful Impact: Support worthy causes through your daily efforts, directly benefiting the community.

·      Collaborative Culture: Enjoy a family-like atmosphere; many team members have been with us for over two decades. We prioritise inclusivity and well-being.

·      Established Reputation: Benefit from our 40 years of industry experience.

·      No Cold Calling: Engage only with our existing client base of supporters.

·      Comprehensive Training: Receive all necessary training and support to excel in your role.

·      Flexible Working Hours: A minimum commitment of 20 hours per week is required, with flexible shifts available up to 38 hours weekly.

·      Long-Term Benefits: Superannuation and long service leave are provided.

·      Opportunities for Growth: Exceptional performance can lead to further advancement within the business.

Ideal Candidates Will Demonstrate:

·      Confidence and reliability

·      A passion for achieving success

·      Excellent communication skills

·      Willingness to learn

·      Basic computer proficiency

If you are interested in joining a dynamic, office-based team, we encourage you to apply today as places are limited and please have you resume in as soon as possible. To submit your application or to learn more about this opportunity, please send your resume to jobs@thomasdirect.com.au or contact us at 07 5588 2888.

We look forward to welcoming you to our team!

Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator looking for a permanent, full-time role with a competitive salary in the heart of the Adelaide CBD?

Randstad is looking for multiple Contact Centre Consultants to join a dynamic team with a vibrant national client! This is your chance to build a lasting career with comprehensive training and real career progression opportunities.

As an Expert, you'll join a collaborative team, gaining universal knowledge of all products to provide personalised technical and service solutions. You'll use various communication mediums, take ownership of customer issues, and deliver outstanding experiences. You'll be managing high-volume inbound calls, providing exceptional service in a fast-paced environment. Your attention to detail, resilience, and commitment to teamwork will be essential for success.

• Handle inbound interactions (service, technical support)
• Communicate effectively via digital platforms and voice calls
• Resolve customer complaints promptly and appropriately
• Promote products and services
• Identify and recommend solutions to enhance customer loyalty

• $75k + super Base Salary
• Permanent Full-Time position
• Comprehensive Paid Training
• Real Career Progression pathways

• Strong verbal and written communication skills
• Proven Attention to Detail and organisational skills
• Exceptional Empathy and Resilience
• Strong commitment to Teamwork
• Highly Tech-Savvy (Ability to navigate multiple systems simultaneously)
• Available for a 24/7 rotating roster

Ready to launch your career? Apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Receive and process customer orders via email and phone
  
  
• Confirm availability, delivery timelines, and product details
  
  
• Provide regular updates to customers on order status and delivery progress
  
  
• Manage order changes, discrepancies, and resolutions promptly
  
  

• Coordinate the release of stock from warehouse for order fulfillment
  
  
• Track inventory levels to support timely dispatch and avoid shortfalls
  
  
• Liaise with warehouse and logistics teams to ensure order accuracy
  
  

• Arrange and track deliveries — locally and internationally
  
  
• Liaise with local transport providers and freight forwarders
  
  
• Support cargo-in-transit tracking, problem-solving delivery issues proactively
  
  

• Assist the team in forecasting client demand based on historical data and trends
  
  
• Communicate forecast information to procurement and inventory teams
  
  

• Accurately maintain order records in internal systems
  
  
• Support documentation requirements for compliance, quality, and logistics
  
  
• Contribute to internal reporting on orders, delays, discrepancies, etc.
  
  

• Assist with invoicing, cost tracking, or reconciliation (if background permits)
  
  
• Learn financial processes with a view to supporting future succession plans
  
  

• Strong customer service and communication skills (written and verbal)
  
  
• High attention to detail and accuracy in data entry and documentation
  
  
• Experience coordinating orders and deliveries in a logistics, warehouse or distribution environment
  
  
• Basic understanding of international freight/logistics processes is beneficial
  
  
• Ability to multitask, prioritise, and manage deadlines
  
  
• Comfortable working with numbers; experience with invoicing or basic accounting is a plus
  
  
• Competency in Excel, ERP/CRM systems, and general digital tools
  
  

• 2+ years in customer service, supply chain, logistics, or similar role
  
  
• Experience in a product-based business with warehousing and/or international logistics
  
  
• Exposure to inventory systems and stock release processes
  
  
• Accounting or finance experience highly regarded (but not required)
  
  

• Operational coordination or team leadership roles
  
  
• Finance or accounts support roles (especially if you have an accounting background)
  
  
• More senior positions in logistics, customer operations, or supply chain
  
  

Are you ready to take the next step in your career? Boral is excited to invite candidates for the Customer Service Agent role to our upcoming Assessment Centre Day. This is a unique opportunity to demonstrate your skills and experience in a dynamic, real-world environment.

Date: Thursday 13th November 2025

Location: Boral Office - Milton

Your next opportunity

Based in Milton, you will provide support for our customers in relation to orders and general enquiries. In this opportunity, you will work off a monthly roster with shifts ranging between our opening hours of 5:30 am to 4:45 pm Monday to Friday and rotational roster for Saturdays, 5:30 am to 12:00 pm.

What are we looking for?

• Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week.
• Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
• Computer literate
• Proven ability to learn and meet the challenges of an ever-changing environment.

What’s on offer?

• Full time permanent position
• Supportive and positive team environment
• Ongoing mentoring and guidance from outstanding industry leaders and colleagues
• Genuine career growth opportunities within Boral Australia
• Access to a variety of support networks including Boral Employee Assistance Program

How to Register

• Submit your application before Friday, 7th of November, 5:00 pm
• If you are shortlisted, you will receive a formal invitation to attend the Assessment Centre
• Prepare for the day by familiarising yourself with Boral and the types of group activities you might encounter

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.

This part-time position is based in our HCF Highpoint Branch, and is 22.5 hours per week. Our ideal spread of hours would be Monday - Friday 10am - 2:30pm, however, we can be flexible depending on the successful candidate!

You will also be required to work 1 - 2 Saturday's per month at either The Glen Branch or Doncaster Branch (Saturday trading hours are 10am - 2pm).

Vietnamese language skills are highly desirable, as they will be a valuable asset in supporting our diverse community.

Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
• Ensure resolutions to our members' problems that go beyond expectations.
• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
• Proven background in customer service environments, with the ability to build rapport quickly and confidently.
• Quick to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
* 50% subsidy on HCF hospital and/or extras cover
* 18 weeks of parental leave for all new parents
* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Join the Team That Keeps Your Community Moving

At Southern Communications Network (SCN), we do more than answer phones — we’re the vital link between passengers and the taxis they rely on every day. As a Call Centre Operator, you’ll play a key role in dispatching taxis across the region, helping people get where they need to go quickly, safely, and with excellent service.

Whether you're assisting a parent getting their child to school, a traveler heading to the airport, or someone simply needing a reliable ride home, you make a real difference in their day.

We’re looking for tech-savvy, customer-focused individuals who stay calm under pressure and thrive in a fast-paced environment. With flexible, 24/7 shifts, hands-on training, and up to 30 hours per week, this is a great opportunity to join a supportive, locally owned team that values reliability, flexibility, and community impact.

Responsibilities:

Navigate through multiple screens and programs whilst being on the phone

Provide a high level of customer service

Ability to remain calm, positive, and empathetic, especially when dealing with frustrated customers.

Collecting accurate and critical information

Essential Qualities:

- Energetic and reliable

- Available to workdays, evenings and weekends

- Competent computer and literacy skills

- Excellent telephone manner

- Strong customer service abilities

How to Apply:

If you're interested in joining our team or have any questions, please email admin@southerncomms.com.au

We look forward to hearing from you!

• Manage relationships with Sydney Water’s complex high-value business customers
• 10 month fixed term contract January – November 2026
• Based from our Parramatta and St Marys offices with hybrid working available
• EA Level 12: $132,305.78 base salary plus super plus RDO

Are you an experienced Customer Service relationship professional with technical expertise in trade waste or similar highly regulated industry? This is an excellent opportunity to join our Business Customers team as a Customer Relationship Officer.

About the role

This role will support Sydney Water’s business customers to manage their accounts, ensuring that they comply with water regulations, and provide great customer service when advice is needed. You’ll also work closely with field staff and other teams to solve problems and ensure smooth processes.

Key Responsibilities

• Review and process applications from businesses that discharge wastewater.
• Resolve customer issues and assist in settlement of any disputes.
• Approve permits and arrange inspections when needed.
• Monitor compliance ensuring clients meet regulatory obligations, and update their agreements.
• Provide technical advice based on relevant regulations and guidelines.
• Use systems like SAP to track customer activity and manage billing.
• Support awareness campaigns related to water use and education.
• Work with councils and other partners to ensure compliance standards are met.
• Manage small projects and oversee service provider contracts.

About you:

In addition to relevant tertiary qualifications in engineering, environmental science or similar and at least 5 years experience in a relevant industry you will have:

• Detailed knowledge of the impacts of commercial and industrial business practices on water utility products and services
• High level communication, negotiation and stakeholder management and networking skills
• Demonstrated high level of systems and process skills, including MS Office and SAP systems

Does this sound like you? Apply now. Closing date: Weds 29/10/2025 11.59 AEST

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au

Please see the position description for the role’s full accountabilities.  

Why join us

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.

The face of Contour for students and parents.

At Contour, we’re not just about tutoring — we’re about reshaping education. That means building a student and parent experience that feels premium, personal, and unforgettable.

As a Student Experience Coordinator, in this primarily call-based role, you’ll be the bridge between families and Contour. You’ll coach students through challenges, keep parents in the loop, and ensure every family gets maximum value from their Contour journey. Think of yourself as a guide, connector, and advocate, the person who makes sure no student falls through the cracks and every parent feels supported.

If you love people, thrive on building relationships, and want to make a difference in the lives of students, this is the role for you.

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 8,000 students and 250+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

• Be the primary contact for students and parents, answering queries and solving problems with empathy and clarity.

• Build lasting relationships - keeping families engaged and feeling supported all year.

• Stay proactive - regularly checking in with families to track progress, gather feedback, and offer additional support.

• Support student success - help families navigate our resources, connect them to the right teams, and ensure they get maximum value.

• Liaise with tutors - work with academic teams to resolve class or content issues quickly.

• Collect insights - turn parent and student feedback into ideas to improve how we do things.

• Escalate issues when needed, ensuring problems are resolved fairly and fast.

• Customer centricity - this could be from your prior call-centre experience, retail, reception, customer service, or operations.

• Empathy and communication skills - you listen, explain, and connect with ease.

• Organisation and attention to detail - you keep track of many families without dropping the ball.

• Proactivity and ownership - you don’t wait to be asked, you take initiative.

• Energy and enthusiasm - you bring positivity and confidence to every interaction.

• Background in VCE (preferred) - so you understand the student journey.

• Full-time availability - ability to work 5 out of 7 days, including weekends (38 hours per week)

• Competitive pay for a high-impact role.

• Comprehensive training - from systems to parent conversations, you’ll be set up to succeed.

• Growth opportunities - with a path into leadership in a fast-growing scale-up.

• Supportive benefits - EAP, birthday leave, lifestyle perks.

• Work that matters - directly shaping the experience of students and families.

• Culture & community - team dinners, events, and a vibrant, people-first environment.

We’re ambitious, bold, and passionate about reshaping education in Australia. Join us and be the person who makes sure students thrive and families feel supported every step of the way.

If you’re ready to turn relationships into impact and make a lasting difference, Contour is ready for you.