Client Service Officer / Customer Service Officer – Insurance Industry
📍 Melbourne CBD | 💼 Full-Time Permanent | 🌍 Global Insurance Brokerage | 🔄 Hybrid after probation

Do you want to build your career within the insurance industry with a leading global brokerage? No previous insurance experience required!

MAYDAY Recruitment is excited to partner with a world-renowned insurance brokerage that prides itself on delivering exceptional service to clients. We’re on the lookout for dynamic and energetic Customer Service Officers who are passionate about providing excellent support and eager to grow into a future Insurance Broker role.

This exciting opportunity allows you to make a real impact every day by delivering vital administrative and sales support to both internal teams and external clients—while building a career with long-term progression.

✨ What’s in it for you?

• Full-time permanent position with structured training and career development

• Join a global leader in the insurance industry

• Offices in Melbourne CBD with hybrid flexibility after probation

• Excellent pathway into insurance broking and long-term career growth

• Supportive, professional, and fast-paced team environment

📝 Key Responsibilities

• Provide high-quality administrative support to brokers and clients

• Manage client renewals, invoices, and policy documentation accurately

• Handle inbound and outbound client calls, resolving queries effectively

• Ensure compliance with industry standards and company policies

• Contribute to ongoing process improvements

👤 About You

• Strong administrative and customer service skills (experience in retail, hospitality, or customer-facing roles highly regarded)

• Excellent communication and relationship management skills

• Strong attention to detail and ability to multitask in a fast-paced environment

• Tier 1 Insurance Broking qualification is an advantage (not required)

• Full permanent working rights in Australia

If you’re ready to launch your career in insurance and join a supportive global team, apply today!

If this sounds like the ideal role for you, apply today!

Ready to lead with empathy and excellence?  Got admin skills that shine and relationships that thrive? If you're all about service, kindness, and getting things done—come join us!

Foodbank WA is looking for a Network Support Manager. This role will play a pivotal role in expanding Foodbank WA’s reach throughout metropolitan and regional areas, by strengthening support for existing services and systems that benefit clients, agencies, branches, and mobile Foodbank units. The position is instrumental in driving the development and execution of our customer experience strategy, ensuring we consistently provide outstanding service to both clients and agency partners. By addressing customer complaints and concerns with a positive, solution-focused approach, the role helps foster trust and satisfaction across the network.

Benefits

Competitive remuneration package including salary packaging and the opportunity to be part of a dynamic, innovative, and long-standing community services organization.

Key responsibilities

• Administering & managing standard operating procedures and registers respectively.

• Support the Demand and Network staff with our systems and processes

• Work with the team to drive technology adoption

• Supports, Demand and Network team, Branches, Agency Relationships Manager to deliver on KPI’s and Customer Experience Strategy 

• Obtain client satisfaction by understanding their needs, preferences, and concerns — and providing personalised service and support. 

• Work closely with various teams regional to achieve client/organizational goals and streamline processes.

• Role models culturally appropriate behaviours, acts ethically and with empathy, and ensures that the values are consistently reflected throughout the organisation and the way in which services are delivered

• Develops tools to monitor the satisfaction rate of Agency/Client Network (e.g., satisfaction surveys) and builds upon findings to further enhance the services provided.  

• Ensure timely and effective resolutions to customer inquiries, maintaining a high standard of service.

• Develop and maintain professional and collaborative relationships with applicants, clients and stakeholders involved the process of dispute resolution

• Actively participate in continuous improvement initiatives and business projects

Essential criteria

• At least three years’ experience in a similar role, reflecting excellent customer service and relationship building skills.  

• Demonstrated high level organisational and administrative, skills  

• Exceptional communication and interpersonal style 

• Demonstrated confidence in managing challenging situations/conflict resolution

• Proven ability to work both independently and in a team environment.  

• Project and time management skills, including the ability to meet tight deadlines.  

• The ability to adapt to varying work demands and to be flexible when required.  

• Positive and friendly attitude.  

• Strong customer service focus, engagement and commitment.  

• Strong oral and written communication skills; ability to present information clearly and/or to an audience is highly desirable.   

• Ability and willingness to travel to regional locations where Foodbank operates 

Desirable criteria

• Possess good business acumen

• Excellent written and verbal skills

• Strong Excel and Word skills (Microsoft suite)

• Experience working with First Nations Peoples

• Data analysis skills, e.g., being able to consider and evaluate food stress index   

• Experience working in a not for profit (NFP) or community organisation.  

• Experience working in a busy and high-pressured environment.  

• Project planning, time management, problem solving and evaluation skills 

• Ability to work under pressure and to meet deadlines.   

Personal attributes

• Empathy and Trauma Informed 

• Commitment to delivering and creating high-quality services.  

• Role models empathy and excellent customers’ service  

• Confidence with the ability to build and maintain relationships with a variety of stakeholder.  

• Strong teamwork, with the ability and social skills to work collaboratively with staff at all levels.  

• Flexible and adaptable approach to work demands across the whole organisation.  

• Ability to manage multiple tasks and prioritise.  

• Self-motivated, proactive with a high energy level.  

• Ability to work under pressure and to deadlines.  

• A commitment to quality control and meticulous attention to detail.  

• Friendly and courteous manner with a strong customer service orientation; and  

• Commonsense approach

• Commitment to delivering and creating high-quality services.

Other requirements

• Must be an Australian Citizen/ Permanent Resident    

• Hold valid Australian work rights    

• Current and valid WA Drivers' License   

• National Police clearance; and  

• Medical assessment of current health  

• Working with Children Check

If you're ready to make a real impact in a dynamic, purpose-driven organization, we encourage you to apply now.

Wanted: Customer Service Experts

About the team/business unit

Join our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.

About the role 

We are currently seeking both Customer Service Officers (Level 2) and Senior Customer Service Officers (Level 3) to join our Customer Service team. In these roles, you will provide exceptional customer service across multiple sites (Midland and Perth) and channels (telephone, face to face, and digital to deliver land information products and services and are responsible for adding value to each customer interaction in order to sustainably achieve satisfaction targets.  Our team is busy, dynamic, friendly and diverse, with a shared vision for providing an excellent experience to all of our customers.

Where will you work?

It is expected that you will work across both our Midland and Perth city office, located on St George’s Terrace. For both our locations, you have access to public transport as well as plenty of public parking available nearby. 

These are Permanent Full-Time positions, however Part Time arrangements may be considered.

If you would like further information, please contact, Fran Kent on 08 9273 9852 or email Frances.Kent@landgate.wa.gov.au (but please don’t send your application here).

About Landgate

Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.

We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment.  What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.

Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.

For more information on our agency, our values and employee benefits, visit our website.

Role Requirements

To be successful in this role, please demonstrate:

• Experience in a contact center environment with proven ability to communicate verbally and written, both accurately and clearly.

• Demonstrated ability to plan and organise your workload to meet customer expectations within a fast-paced environment.

• Demonstrated experience working as part of a team to deliver service in a collaborative environment.

• Experience responding to customer enquiries, while meeting individual objectives and goals. 

• Desirable: experience in working with web messenger and working with a Customer Relationship Management system (such as Microsoft Dynamics and/or Genesys). 

To be successful as a Senior Customer Service Officer (Level 3) you will need to demonstrate the above and additionally:

• Experience in mentoring and supporting others to accomplish tasks/goals, with the ability to contribute to the development and delivery of technical training.

• Sound understanding of Landgate’s products and services.

Applying for the role

If you don’t want to miss out on this great opportunity, apply now by:

• Submitting a Comprehensive CV, indicating the role(s) your are applying for and outlining your experience and key achievements relative to the role of interest.

• A covering letter of no more than two pages addressing the key criteria as outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.

Submitting your application

All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at recruitment@landgate.wa.gov.au during business hours (8:30am to 4:30pm, Monday – Friday), prior to the specified closing time.

Eligibility to apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Important Information You Need to Know!

Vacancies may be offered on a permanent or fixed term basis for the next 12 months following finalisation of the recruitment process. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.

If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact recruitment@landgate.wa.gov.au.

THINK YOU CAN KEEP YOUR COOL UNDER PRESSURE? READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY MEDICAL DISPATCHER IN DUBBO – WHERE EVERY CALL COUNTS

 
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $74,297 - $77,870 per annum +  12% super and allowances
Location: Dubbo
Requisition ID: CAM27359

Closing Date: 2 November 2025

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

• 5 weeks of annual leave per year

• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Leave support including annual, parental, carers and more
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Western Control Centre in Dubbo you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

WHERE YOU WILL BE WORKING

Dubbo is a prime regional hub, where cafes and farms are within minutes of each other; the people are relaxed and welcoming – and really mean it when they ask how you are. The community of about 40,000 people is growing with significant economic development.

With boutique shops, major chain supermarkets and retailers, weekend markets, wineries and parks, affordable housing and property prices, the iconic Taronga Western Plains Zoo, Charles Sturt University, TAFE Western Campus, 16 private and public schools, early learning and childcare and so much more, life in Dubbo really is a package deal.

There are so many opportunities in the region. Find out more about all the exciting things to do and see in Dubbo by visiting the Dubbo Community and Groups page

To discuss the position and role description more before you formally apply, confidential enquiries can be made to  AMBULANCEControlCentreRecruitment@health.nsw.gov.au

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

CONDITIONS OF EMPLOYMENT 

- Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre. 

 - The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Dubbo Control Centre upon successful completion of training.

-  Commencement of this role will be early 2026 and a merit list will be created for successful applicants which will be valid for 18 months.

-  Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.

-  Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator Leonie Garvey, via 0438 692 709 or Leonie.Garvey@health.nsw.gov.au If you wish to discuss any accessibility requirements in relation to your application, please contact Claire Allen, via 0457 472 998 or Claire.Allen3@health.nsw.gov.au

• Dynamic and fast paced role in a global Supply Chain solutions organisation

• Supportive and collaborative culture where you can have a huge impact

• Permanent - Full time role - Tuesday to Saturday roster (9:00am-5:00pm until Friday, 6:00am-2:00pm on Saturday)

The Opportunity:

We are seeking an enthusiastic and motivated Customer Service Officer to join our dynamic and collaborative Operations team in our purpose-built distribution centre in Gepps Cross, Adelaide. In this role, you will be working in a fast- paced operations environment, this will be a busy and exciting role where you will provide a high level of phone- based customer service and operational support to all our customer’s stores. 

This would be a good opportunity for someone looking to grow and develop their career and learn from ground up.

Day to day you will:

• Provide high quality customer service to internal and external stakeholders

• Be responsible for receipt and amend customer orders into the system

• Advise customers of changes in item numbers and products as well as out of stock items

• Have a clear understanding of ongoing promotions and promotional products and advice customers of any order/inventory level changes accordingly

• Liaise with warehouse and transport departments to process additional orders

• Be responsible for complaint handling and resolution and also ensuring credits are processed in a timely manner

• Maintain the master file

About You:

• Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment 

• Strong communication and influencing skills

• Ability to problem solve and develop solutions 

• Demonstrated ability to collaborate effectively with colleagues in a team-oriented environment to achieve shared goals and objectives

• High level of accuracy and attention to detail with the ability to follow through

• Previous experience using ERP, CRM & WMS systems, would be advantageous

• Intermediate proficiency with Microsoft Office

Training and Development:

We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Customer Service Officer. You will receive the necessary support and resources to thrive in this dynamic industry

What We Offer:

We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development.

• Competitive salary

• Employee Assistance Program (EAP)

• Quarterly and annual recognition awards

• Free onsite parking

• Paid parental leave

• Volunteer leave

• Ongoing Training and development

• Career Growth opportunities

About Martin Brower:

At Martin Brower we are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains. From our global supply network and distribution centres and into our customer’s hands, Martin Brower takes supply chain management personally. Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain. Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on-time delivery, dependability, efficiency, safety, and sustainability.

We are driven by our shared C.A.R.E.S values. These are woven into the fabric of our culture and guide everything we do and ensure an unparalleled experience and environment for our people.

We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.

This is an opportunity to be part of an outstanding work environment, in a global company who invests in their people, training and development with a focus on diversity and internal promotion. 

If you want to be a part of this world-class team, Apply Now!

The Martin Brower job application contains personal information, including sensitive information, information that is identifying, or which could reasonably link to identifying information, collected from or about individual people to provide them with services e.g. accessibility adjustments required for a Recruitment selection process.”

Join this dynamic team as a Member Service Consultant  for an award-winning Superannuation Fund. You'll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance

Key Responsibilities:

• Customer Support: Provide a first-class support service to existing members across an array of general inquiries.
• Inbound Queries: Answer inbound calls and written queries from current and potential members and employers, as well as authorized third parties, regarding the fund's superannuation products.
• Collaboration: Work closely with the administration and superannuation team to support internal and external stakeholders.

Qualifications, Skills, and Experience:

• Knowledge: General knowledge of superannuation, customer service, and administration processes.
• Experience: Previous experience in the financial services or superannuation industry.
• Communication: Strong communication and stakeholder management skills.
• Organisational Skills: Solid organisational skills with the ability to work under pressure.
• Qualifications: RG146 Highly Desirable

Why Join Us:

• Innovative Work Environment: Be part of a forward-thinking team that values innovation and excellence
• Professional Growth: Opportunities for continuous learning and professional development.
• Supportive Culture: A supportive and collaborative workplace that values your contributions.
• Competitive Benefits: Comprehensive remuneration and benefits package.

If you are passionate about providing exceptional service and have the skills and experience required, we would love to hear from you. Apply now to join our team and contribute to our mission of delivering top-notch superannuation services to the funds Members.

• A03 Customer Service Officer - Call Centre
• ASAP Start
• Initial 6-week contract + highly likely ongoing extension
• $50.37 PH + super
• Townsville
• QLD State Government

Our State Government client is seeking a customer-focused team member to join their busy contact centre. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and professionally, and is committed to delivering exceptional service to customers and stakeholders.

The Role
You'll build strong relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:

• Deliver friendly and efficient customer service
• Handle inbound and outbound calls
• Confirm and clarify details with callers, using strong interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes
• Data entry into internal systems
• Detailed note taking
• Provide general administrative support to support daily operations

About You
We're looking for someone who's confident juggling a busy workload and thrives in a fast-paced environment. Ideally, you'll bring experience from a call centre or high-volume customer service environment!

What You'll Bring

• Proven experience in a call centre environment (highly desirable)
• Exceptional customer service, active listening and verbal and written communication skills
• Problem-solving and de-escalation skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Must hold a clean driver's license

As part of our contractor community, you'll have access to:

• Shopping, lifestyle & entertainment discounts
• A dedicated recruitment partner
• An Employee Assistance Program (EAP)
• Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -louise.clark@empiregroup.com.au or call me on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Internal Job refrence Number:4121

Join Komatsu's dedicated team as a Customer Support Representative - Parts Interpretation . In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries.

Rotating start times between 7:30am and 11:30am

Remuneration: $75000 -$ 80000

• Be the first point of contact for our customers — in person, over the phone, or via email.
• Processing parts quotes & orders, keeping customers informed of order status.
• Manage critical orders and backorders, sourcing solutions quickly and professionally.
• Providing support for internal departments as needed.
• Adhere to all company policies, procedures & customer support standards
• Interpreting & sourcing parts from local & OEM vendors
• Provide alternate options where practical to support customer needs.

Role Located: Fairfield

• Proven experience as a Parts Interpreter and Customer Service in the heavy equipment, automotive, or machinery industry.
• Strong customer service skills with a professional and approachable manner.
• Excellent communication and problem-solving abilities.
• A team player who thrives in a fast-paced environment.
• Familiarity with inventory systems and parts catalogues is a plus.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.