Your Opportunity

Join our inbound Export team and provide exceptional sales and product support to domestic and international customers. This office-based role involves managing customer inquiries via phone and email, ensuring a seamless experience every time.

We offer a structured learning and development program to set you up for success and help you grow your career within a Wesfarmers business. If you’re enthusiastic, customer-focused, and ready for a long-term opportunity, we’d love to hear from you!

2x positions available, potential start date 12th January 2026.

What your new role entails:

• Provide an exceptional customer experience, assisting customers via telephone or email with a consistent ‘customer first’ mentality
• Build sustainable relationships with customers, vendors, and other key stakeholders
• Active participation in vendor product training to develop product knowledge and support customer needs
• Manage customer quotes, orders, general enquiries, providing product information, and resolving issues
• Take ownership and actively engage in all customer interactions to foster positive relationships
• Coordinating the transportation of customers' goods throughout the entire logistics process

What you’ll bring with you:

• Proven experience in a customer service environment
• Ability to succeed in a fast-paced sales and service environment, managing competing priorities
• High attention to detail, with demonstrated problem solving and investigation abilities
• Excellent communication skills and a positive attitude are essential
• Intermediate MS Office skills are preferred
• Experience in a similar role / industry will be highly advantageous, but not essential
• A strong desire to learn and grow, with opportunities for continuous development

Why Our Team Enjoys Being Part of Blackwoods: 

• To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 
• Discount membership card for Kmart, Bunnings, Officeworks & OnePass 
• Successful Refer-A-Friend program – earn up to $2,000 per referral 
• Opportunity to contribute to organizational success through process optimization and workforce efficiency 
• Collaborative and supportive work environment with opportunities for professional growth 
• Free onsite parking! 

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please submit your application today. We will contact suitable candidates as we receive them. 

As part of our recruitment process and commitment to safety, background checks (which may include a police check, pre-employment medical assessment, and/or drug & alcohol testing) may be required. 

Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities. 

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group and Bloom Hearing Specialists, TotalCare operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location: Bondi Clinic
Hours: Monday to Friday, 9am to 5pm

The role

• Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
• Scheduling appointments for hearing assessments and consultations with our expert audiologists.
• Guiding customers through our innovative range of hearing devices and accessories.
• Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
• Contributing to local marketing efforts to promote our clinic and its services.
• Performing minor hearing aid repairs (training provided).

What we are looking for

• 2+ years of experience in delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
• Attention to detail with a solid administrative background and a collaborative spirit.
• A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of working for TotalCare Hearing

• A competitive remuneration package
• Ongoing training and continuing professional development to support your career growth and opportunities.
• Clinic incentives available throughout the year
• Paid Parental Leave
• Hearing Aid Benefits available to Employees, Family and Friends
• Access to Employee Assistance Program (EAP) at no cost
• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, ***, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Do you want to play a key role in the future of Golf?

Launched in 2014, Future Golf is now one of the world’s largest and most engaged
communities. We are literally changing the face of golf.

As a Future Golf team member, you will play a key role in the growth of the game of
golf. Our team are driven by passion and a burning desire to help our partners and
members.

Every day you will work in an environment that focuses on empowerment, growth,
connection, autonomy and rewards outstanding results. We hire exceptional people so
they can do what they do best.

The ideal Future Golf team member is someone who aligns with our vision and
values, who inspires us and is someone that we care about and enjoy working
with.

Join a team of legends. Work hard, have an impact, fulfil your potential and align your
life with your passions.

Future Golf is currently recruiting for a part-time / casual Customer Support Agent to join
the existing Support Team.

About the role:

• You will play a key role in managing support queries from Future Golf members,
  providing them with an exceptional level of service.

• Working hours are between 8 am and 8 pm from Monday to Friday. Support KPIs
  (public comments, average first-time response, etc.) will be provided as guidance,
  allowing candidates to have flexible working hours.

• This role will start with 20-30 hours per week, with the opportunity to go full-time for the right candidate.

Who we are looking for:

A friendly and solution-oriented person who can help us foster the best community in
golf.

Ideally, you will have customer service experience and a passion for golf.
Applicants must have full working rights in Australia.

We are seeking a passionate and driven Customer Experience Consultant to join our dynamic Customer Contact Centre team in Newcastle. This full-time opportunity offers a rotating roster, with shifts between Monday to Friday (8 am - 6 pm) and one Saturday shift (9 am - 2 pm) every four weeks.

We’re looking for individuals who thrive in a digital environment, communicate with clarity, and apply critical thinking to solve problems on the go. In this role, you'll manage multiple systems, navigate complex queries, and deliver seamless support across a variety of channels. If you enjoy staying one step ahead and keeping customers at the heart of what you do, this is the role for you.

Every day presents new challenges, and we provide comprehensive training to ensure you're fully prepared to handle any customer enquiries. Once trained, you’ll also have the opportunity to work in a hybrid arrangement, offering flexibility in your role.

• Serve as the first point of contact for customers, providing a friendly, professional, and positive experience over the phone.

• Proactively identify and assess customer needs, offering tailored solutions and providing exceptional support across our full range of products and services.

• Accurately complete tasks across multiple systems and channels.

• Manage time, workload, and service quality during high-volume or high-pressure periods.

• Apply practical judgement to deliver outcomes that balance compliance with customer experience.

• Strive towards achieving personal targets.

• Previous Contact Centre experience; financial services background is highly regarded.

• Engaging approach to be able to quickly identify customer needs and promote appropriate products and services.

• Actively listens and responds with empathy while maintaining emotional boundaries.

• Thrives in a fast-paced environment, managing time and tasks without compromising on quality.

• Performs well under pressure and works collaboratively with team members.

• Confident navigating multiple systems with accuracy, ensuring both efficiency and compliance.

• Comfortable working within regulated environments, effectively applying policies and procedures.

• Ability to communicate financial product and regulatory information clearly and confidently.

As part of the NGM Group, employees can take advantage of the following work perks:

Culture and Connection; Inclusive environment,and 24/7 support for your health and wellbeing and access to Fitness Passport

Growth and Opportunities; Formal accreditation and training to support on the job needs, access to ongoing development programs workshops, free access to LinkedIn Learning and employee referral program.

Meaningful Work; Two community volunteer days and three recreational leave days per year in addition to annual leave and 18 weeks paid parental leave.

Other benefits; Hotel and corporate health insurance discounts and annual flu vaccinations.

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

 NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

New South Homes and Granny Flat Solutions are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team. There will be rostered Saturdays every 2nd week (till 4:00pm) and having a day off in lieu during the week.

The role may also require working from our new Display Homes (Central Coast and Turramurra) as required.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

YOUR OPPORTUNITY

Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a dynamic, fast-paced customer service and retail role where no two days are the same.

We value safety, service, and operational excellence, and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Work occasional Saturday mornings as part of weekend coverage.

What You’ll Bring:

• Previous experience in customer service or retail.
• Strong phone and face-to-face communication skills.
• Basic computer skills, including Microsoft Office.
• Exceptional written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• A proactive, positive attitude with a willingness to learn.
• Excellent organisational and time management skills.

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
• Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

• Passionate and committed with excellent communication to provide high-quality service in a face to face setting
• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
• Excellent customer service skills including the ability to influence and negotiate outcomes
• Strong computer and records management skills with proven ability to influence and negotiate outcomes
• Current driver's license and a 5 star ANCAP rating vehicle is mandatory

Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

Our group of companies, New South Homes, Granny Flat Solutions and Tiny Home Solutions, are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team and includes working on Saturday (till 4:00pm) and having a day off in lieu during the week.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

• Respond to inbound calls with empathy, accuracy, and professionalism
• Resolve general banking and technical enquiries, including online and mobile banking support
• Guide members through digital platforms and troubleshoot issues
• Offer tailored solutions and promote relevant products and services
• Achieve KPIs aligned with our strategic goals and service excellence

• Previous customer service experience (banking/finance highly regarded)
• Strong verbal and written communication skills
• Problem-solving mindset and ability to think outside the box
• Comfortable with technology and quick to learn new systems
• Typing speed of 40wpm with high accuracy
• FSR Tier 2 Accreditation (desirable but not essential)

• Be part of a values-driven organisation focused on advocacy, passion, and sustainability
• Work in a collaborative, supportive team environment
• Grow your career with structured training and development pathways