Call or Contact Centre Operator
Quay Appointments
Contract/Temp
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Call Centre Operator – NSW Government (Newcastle)
$35.80 + super | Full-time | Monday–Friday | Onsite only
Looking to step into a stable NSW Government role where your customer service skills genuinely make an impact? We’re recruiting Call Centre Operators for Service NSW’s Road Safety team in Newcastle, supporting customers with important enquiries that help keep NSW roads safe.
This is a fantastic opportunity for candidates who enjoy problem-solving, learning new systems, and communicating clearly over phone and email.
What you’ll be doing
• Handling inbound customer calls with clear, accurate information
• Navigating multiple systems while recording customer details
• Completing email follow-ups and case notes
• Working within a well-structured, supportive team environment
Why this role appeals to a lot of candidates
• Strong government brand on your CV
• Monday–Friday only with no weekend work
• Paid, comprehensive training delivered onsite
• A fast-paced role with variety rather than repetitive scripting
• Chance to open doors to future NSW Government opportunities
What we’re looking for
• 2–3 years customer service experience (call centre, admin, retail or office-based)
• Strong written and verbal communication skills
• Confident using multiple computer systems
• Comfortable with Outlook, Teams, email etiquette and multi-screen environments
• Government experience is a bonus, not essential
Details you need to know
• Full-time, 35 hours per week
• Rotating roster between 7am–7pm, shifts change every 4 weeks
• Fully onsite at the Newcastle Contact Centre
• Contract from 12 January 2026 to 11 July 2026
• Police check required
• Mandatory in-person assessment centre (60–90 minutes) during shortlist stage
How to apply
If you meet the experience requirements and are available to start in January, apply now or email me at gmakris@quayappointments.com.au
$35.80 + super | Full-time | Monday–Friday | Onsite only
Looking to step into a stable NSW Government role where your customer service skills genuinely make an impact? We’re recruiting Call Centre Operators for Service NSW’s Road Safety team in Newcastle, supporting customers with important enquiries that help keep NSW roads safe.
This is a fantastic opportunity for candidates who enjoy problem-solving, learning new systems, and communicating clearly over phone and email.
What you’ll be doing
• Handling inbound customer calls with clear, accurate information
• Navigating multiple systems while recording customer details
• Completing email follow-ups and case notes
• Working within a well-structured, supportive team environment
Why this role appeals to a lot of candidates
• Strong government brand on your CV
• Monday–Friday only with no weekend work
• Paid, comprehensive training delivered onsite
• A fast-paced role with variety rather than repetitive scripting
• Chance to open doors to future NSW Government opportunities
What we’re looking for
• 2–3 years customer service experience (call centre, admin, retail or office-based)
• Strong written and verbal communication skills
• Confident using multiple computer systems
• Comfortable with Outlook, Teams, email etiquette and multi-screen environments
• Government experience is a bonus, not essential
Details you need to know
• Full-time, 35 hours per week
• Rotating roster between 7am–7pm, shifts change every 4 weeks
• Fully onsite at the Newcastle Contact Centre
• Contract from 12 January 2026 to 11 July 2026
• Police check required
• Mandatory in-person assessment centre (60–90 minutes) during shortlist stage
How to apply
If you meet the experience requirements and are available to start in January, apply now or email me at gmakris@quayappointments.com.au