THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

As a claims support officer (internally known as a case manager) you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

We have designated team specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

This will be a permanent, full time position based in our Sydney office commencing in January 2026, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
• Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
• Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU

• Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service.
• Willingness to go above and beyond for customers.
• The ability to multitask and shift priorities when needed.
• Thrive on working in a team environment and collaborating with others.
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
• High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.