• Multiple opportunities in Wollongong
• ASAP Start – Initial Short Contract
• $33.50 - $35.86 per hour + super

• Provide high quality service as the first point of contact for support and claims enquires.
• Receiving inbound calls, obtaining necessary information and utilising generalist knowledge to assist customers in a courteous, accurate and efficient manner.
• Undertake administrative work as required to support the provision of high quality service delivery.
• Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.

• Proven experience in a call centre environment would be advantageous.
• Strong customer service and communication skills along with excellent attention to detail.
• Experience dealing with emotional and challenging calls would be desirable.
• Intermediate computer skills required – Typing, Using mouse and multiple monitor, Strong email etiquette
• Specific software will be taught however applicants need to be technically savvy and have the ability to pick up systems quickly

• Manage, Induct, train, and develop new staff to set them up for long-term success
• Drive the team to achieve branch and monthly sales targets
• Ensure staff follow the sales process to maintain quality and consistency
• Conduct daily team huddles and monthly one-on-ones to support performance
• Collaborate with Branch Managers and Regional Support to deliver coaching and feedback
• Monitor daily sales results, manage rosters, and maintain a positive, growth-focused culture

• Base Salary $80,000-$95,000 + super (depending on experience)
• Located in either Archerfield or Geebung
• Fully on-site role with the option to be hybrid once fully trained
• Monday-Friday, 8am-4pm or 9am-5pm with some Saturday work
• Lead a motivated and growing sales team
• Career progression opportunities across the region
• Hybrid work options available after training
• Supportive leadership, strong team culture and meaningful development
• Opportunity to build a high-performance environment and make a real impact
• A supportive, fun, and energetic team culture where you can bring your personality to work

• Proven experience coaching and leading a sales team, ideally within a call centre environment
• Demonstrated success in driving sales growth and improving team performance
• Strong ability to build and maintain a positive team culture
• Confident using Outlook and Excel, with the ability to pick up new systems quickly
• Experience with Microsoft 365 or Genesys is highly regarded
• Able to work a rotating Monday-Saturday roster

A leading supplier of aluminium products and building materials, servicing trade professionals and commercial clients across the region. Known for their commitment to quality, reliability and exceptional customer service, they provide a wide range of products and solutions to meet the needs of the construction and building industry.

About the Role

We are seeking a proactive and customer-focused Customer Service & Counter Sales Officer to join our team. This role is the first point of contact for trade customers, providing exceptional service.

• Greet and assist customers in person and over the phone.
• Process orders and returns accurately and efficiently.
• Prepare quotations, invoices, and sales orders.
• Communicate with warehouse staff regarding stock and order status.
• Maintain product knowledge and promote specials or new products.
• Handle POS transactions and cash balancing.
• Ensure the counter and sales area are clean and professional.

Skills & Experience

• Previous experience in trade, building supplies, or warehouse sales environments preferred.
• Strong communication and customer service skills.
• Competent in Microsoft Office and POS/ERP systems.
• Ability to multitask and maintain accuracy in a high-volume environment.
• Knowledge of aluminium profiles and terminology is advantageous.
• Reliable, team-oriented, and professional in presentation.

Why Join Us?

• Full-time, stable role in a supportive team environment.
• Opportunity to work closely with trade professionals and develop product knowledge.
• Competitive salary and career growth potential.

How to Apply

If you are enthusiastic about delivering outstanding customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today and take the next step in your career!

• Lead the team and coordinate daily operations of the Victims of Crime Helpline 
• Great opportunity with an ongoing role within a busy and fast paced environment
• VPS4 salary: $97,955 to $111,142 plus superannuation

About us:

Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including  information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.  

The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria. The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of crime. The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police. The Helpline operates 7 days a week and is located in the Melbourne CBD. Operating hours of the Helpline are 8am-7pm Monday to Friday and 9am-5pm on weekends and public holidays.

About the role:

Lead with purpose - Victims of Crime Helpline Lead role

Are you ready to make a real impact? We're seeking a Helpline Lead to guide and inspire a team dedicated to supporting victims during their most challenging times.

What you'll do:

• Lead and mentor a high-performing Helpline team.
• Drive service excellence and continuous improvement.
• Ensure compassionate, professional support for every caller.

What we're looking for:

• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to delivering exceptional client care.

Why join us?

• Meaningful work that changes lives.
• Supportive, collaborative team culture.
• Opportunities for growth and leadership development.

Step up and lead with purpose - your next career move starts here!

How to apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Join an iconic brand committed to delivering quality and expertise across glazing, vehicle glass repair and replacement, electrical, and plumbing services.

We’re looking for a Customer Solutions Team Leader to join our national contact centre team in Padstow. In this role, you’ll lead a high-performing team dedicated to providing effective solutions for our customers and achieving targets aligned with our business growth strategy.

What You’ll Do

• Lead and motivate a team of Customer Solutions Consultants, providing guidance, coaching, and constructive feedback.

• Drive strategic and tactical initiatives that support sales growth, efficiency, and exceptional customer experiences.

• Ensure all customer interactions deliver optimal outcomes for both the business and our customers.

• Foster an engaged and high-performing team culture that reflects our organisational values.

• Contribute to continuous improvement across processes, systems, and customer experience.

Hours: Monday–Friday, 9:00 am–5:00 pm, with one rotational late shift per fortnight (11:00 am–7:00 pm).

What We’re Looking For

Minimum 1 year experience in a team leadership or supervisory role, ideally within a customer service or contact centre environment.

• Strong organisational and time management skills with the ability to prioritise competing tasks.

• Energetic, results-driven, and enthusiastic approach.

• Excellent administrative skills with attention to detail and accuracy.

• Ability to thrive in a dynamic, fast-changing environment.

• Proficiency in MS Office.

What’s in It for You

• Hybrid Working: Opportunity to work flexibly once fully trained.

• Convenient Location: Padstow office with free onsite parking.

• Staff Discounts: Enjoy discounts on our products and services.

• Wellness Program: Access to Employee Assistance Program.

• Employee Rewards: Exclusive discounts across thousands of retailers.

• Community Support: Paid volunteer day each year to support your favourite causes.

• Leadership Development: Online and facilitated programs to grow your skills.

Why Join Us?

At O’Brien®, our DNA defines who we are: Driven, Caring, Collaborative, and Genuine. We believe in delivering extraordinary results while supporting each other and our customers. If you’re passionate about learning and development and want to make a real impact, we’d love to hear from you.

Apply Now and help us build a world-class customer experience through capability and training excellence.

About O’Brien

O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical across Australia.

We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services.

Are you a proactive go getter who thrives in a fast paced environment and gets a thrill from seeing customers get ahead?

We are looking for a dynamic individual to join our Customer & Sales Support team. In this role you will be responsible for delivering great service to our customers and assisting with sales and inventory management.

About the Role

As Valley Seeds Customer & Sales Support you will be the linchpin that ensures a seamless customer experience.

Your days will be fast paced and varied working on the front line of our growing 100% Australian-owned and run business that produces and delivers top pasture seed to farmers across the nation.

Supporting the National Sales team you will handle incoming enquiries, process orders and manage inventory. In your role you will find practical ways to improve our customer's experience of Valley Seeds and better support the National Sales Team.

Reporting to the Customer Service Manager, you will monitor and analyse Customer and Sales KPIs.

Ideally, you’ll be based in the Alexandra/Yea area.

About us

Valley Seeds is an Australian owned pasture seed company providing proven pastures to farms in different environments across the nation. We are a diverse mix of agronomists, researchers, logistics and customer service people. Our head office and manufacturing plant is in Yarck, VIC also home to one of our main Research and Development sites.

Together we work with farmers to help them achieve a wholistic pasture farm plan that meets their goals and climate conditions.

Experience and Responsibilities

We’re looking for someone who will:

• Exceed Customer Expectations: Deliver personalised, friendly, and professional service to exceed customer expectations.

• Handle Inquiries: Respond to customer inquiries via phone and email promptly and professionally.

• Front Office Assistance: Welcome and assist customers in the front office.

• Sales Support: Assist with processing orders, providing product information, and addressing customer needs.

• Inventory Management: Monitor and manage inventory levels, conduct audits, and coordinate with relevant departments and external providers.

• Issue Resolution: Investigate and troubleshoot customer issues, collaborating with internal teams to reach satisfactory resolutions.

• Order Processing: Ensure accuracy and attention to detail in processing customer orders and updating databases. ERP and 3PL experience will be highly regarded.

• Continuous Improvement: Identify opportunities to enhance the customer experience and overall satisfaction.

• Cross-Department Collaboration: Collaborate effectively with all departments to ensure seamless coordination of services.

• Training: Actively participate in training opportunities to improve individual and team performance.

• Performance Monitoring: Monitor and analyse KPIs related to customer service, sales support, and inventory management.

If you're looking for a rewarding career where you can make a difference and be part of a company that values its employees, Valley Seeds is the place for you. Join us and become a part of our growing team today!

To Apply

Applicants are asked to provide an up-to-date resume summarising their relevant work experience, and a cover letter outlining why you are the perfect fit for our Customer & Sales Support role.

• Responding to customer enquiries pre and post installation via phone, email, and the CRM platform.
• Managing, updating and closing service tickets within the CRM platform.
• Verifying and reviewing customer, site, and service information for accuracy.
• Preparing and issuing service documentation including reports, lists and updates.
• Providing timely updates to customers regarding their ticket progress.
• Coordinating directly with field personnel, including providing support to on-site team members where required.
• Liaising with accounts for invoicing and payment follow-ups.
• Re-engaging with customers and installers to organise follow-up work.
• Updating internal CRM and relevant manufacturer portals with case notes and outcomes.
• Assisting in generating reports for service issues, warranty claims or installation disputes.
• Performing post-installation checks to confirm system functionality and ensure key components (e.g. inverter, monitoring, grid connection) are operational and recorded correctly.

• Ability to handle high volume phone calls and emails.
• Technically minded with a love for resolving issues for customers
• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and providing a solution.
• Good organisational skills.
• The ability to prioritise and problem solve.
• Eagerness to support all team members as required.
• Proactive attitude and strong work ethic.

🚀 Outbound Sales Representative – Thrive, Earn & Grow with Big Post

📍 Mulgrave (Hybrid) | Full-time | 💰 $65K–$75K + uncapped commissions

Come join our legendary culture — where people are supported, success is celebrated, and growth is part of the journey.

Big Post is expanding — and we’re looking for phone-savvy people who are driven, confident, and ready to build a career (not just take a job). If you love a challenge, enjoy connecting with people, and want to be part of a high-performing team, this is your opportunity.

We provide smart, simple, and competitive freight solutions to Aussie businesses, powered by our own tech and national freight network. Now we’re growing — and we want ambitious go-getters to grow with us.

Why Join Big Post?

Come join our legendary culture — where people are supported, success is celebrated, and growth is part of the journey. At Big Post, you won’t be thrown on the phones and left to sink. You’ll enjoy:

• Immediate start available

• Mon–Fri schedule only — weekends are yours!

• Hybrid work – WFH 2 days a week

• Trained by proven sales experts and coaches

• Backed by a legendary culture that celebrates growth and wins

• Career development pathways in a growing company

• Rewarded for performance — uncapped commissions, bonuses and reward & recognition programs

• Free onsite, undercover parking

• Free access to our onsite gym
  
  This is an environment built for people who want to level up, improve every week, and be part of a winning team.

What You’ll Do

• Make outbound calls to Aussie businesses

• Manage your own pipeline of recurring freight customers

• Promote our platform as a smarter logistics solution

• Learn, improve, and apply world-class sales techniques

• Collaborate with a team that genuinely wants to see you win

Who We’re Looking For

Whether you’ve got sales experience or just the drive to break in, you’ll thrive here if you’re:

• Driven and competitive

• Coachable and eager to learn

• Confident speaking with people

• Motivated by growth, development and rewards

• Looking to build a career, not just clock in and out

What’s In It For You

• $65K–$75K base + super + uncapped commissions

• Hybrid work (WFH 2 days/week)

• Mon–Fri only — your weekends are yours

• Monthly prizes, rewards and team incentives

• Career growth as the division expands

Ready to Grow with Us?

If you want a role where you’ll be supported, challenged, trained, and rewarded — apply now and take the next step in your sales career with Big Post.

Applicants must have Australian or New Zealand citizenship or permanent residency.
Recruitment agencies — thanks, but we’ve got this.

If you're passionate about customer service, a natural at organising, and looking for a team that celebrates success, we may have the opportunity for you...
 

We are Complete Home Filtration, one of Australia's fastest-growing companies, awarded the 2024 WA Business News Business of the Year award! And just recently, we got Great Places to Work Certified 2025/2026.

Due to our rapid expansion, we are now looking for a Service Consultant to join our Service Team and be at the forefront of our growth. You'll need strong communication and organisational skills, to ensure a seamless and delightful experience for our customers!
 

About the role…

As a Service Consultant, working in a small, collaborative team, your main focus will include:

• Customer Support: Assisting customers across calls, emails, and text messages.

• Case Management: Guiding customers from their initial service request through to issue resolution.

• Scheduling: Efficiently booking service technicians and managing calendars for timely service delivery across Australia.

• Administrative Support: Maintaining data integrity across various platforms and handling invoicing and payments.

• Continuous Growth: We provide ongoing skill development supported by your peers and manager.
   

What are we looking for?

We want someone who doesn't take themselves too seriously but is serious about providing an awesome customer experience. The ideal candidate will be:

• Collaborative & Customer Focused: You should have a strong service mindset and work well with a team.

• Organised & Detail Oriented: A talent for creating efficient schedules and maintaining high accuracy.

• Adaptable & Tech Savvy: You must be comfortable with new technology and problem-solving.

• Driven: A positive, can-do attitude and the ability to meet performance targets.

If you have relevant industry experience (like plumbing, water filtration, or utility operations), you'll be able to hit the ground running.

If you love to laugh, celebrate success, and work with an amazing team, we encourage you to APPLY NOW!

At Complete Home Filtration, opportunity knows no bounds. No matter your identity or background, if this role sparks excitement for your daily work, we encourage you to apply. We're committed to building diversity in our workforce, understanding its vital role in our business success. As an equal opportunity employer, we welcome applications from all.