Join a respected government organisation that plays a vital role in delivering essential services to communities across NSW. This is your chance to contribute to a team that values integrity, collaboration, and service excellence, ensuring smooth operations that support the public every day. You'll be part of a modern shared services environment where your work makes a real difference.

• Work within a trusted public sector framework committed to efficiency and continuous improvement.
• Support critical services that keep NSW connected and thriving.
• Benefit from structured onboarding and training, with a clear pathway to hybrid work (2 days in office once fully trained).

Responsibilities:

• Respond to multi-channel enquiries from internal teams, vendors, and the public with professionalism and empathy.
• Process a wide range of transactions accurately and efficiently using multiple systems and telephony solutions.
• Escalate complex issues promptly and keep customers informed throughout the resolution process.
• Contribute to team goals by sharing knowledge, supporting colleagues, and participating in quality assessments.
• Meet KPIs and uphold NSW Public Sector values in every interaction.

Background and Skills needed:

• Experience in customer-centric environments such as contact centres, service centres, or shared services.
• Strong communication skills with the ability to explain processes clearly and build rapport quickly.
• Tech-savvy with confidence using multiple computer systems and learning new tools.
• Adaptable, proactive, and committed to delivering outstanding results under pressure.

Apply today with Raelene Horn at Mane Consulting and take the next step in your career with a trusted government organisation.

YOUR OPPORTUNITY

Join our team as a Customer Care Consultant based in Portland, where you’ll play a key role in supporting our customers. In this role, you’ll work in a fast-paced retail environment that offers a variety of tasks and challenges, ensuring every day is different and rewarding.

You’ll be part of a team that values safety, service, and operational excellence in everything we do. We take pride in creating a workplace where these values guide our actions and decisions.

This role offers opportunities to grow, develop your skills, and make a positive impact on our customers and the business. We believe in supporting your career journey and helping you reach your full potential.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Support warehouse operations and travel to customer sites to service our mini stores.

What You’ll Bring:

• Previous customer service experience (retail or trade desirable).
• Strong customer-first approach with excellent service skills.
• Clear written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• Computer literacy, problem-solving skills, and ability to multitask.
• Self-motivation with exceptional organisational and time management skills
• Manual driver’s license will be an advantage.

What's In It For You:

• Permanent salary, benefits, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners and save money all year long!
• Continuous training and career development opportunities 
• Monday to Friday schedule — enjoy your weekends!
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. 

Our NEW Rouse Hill Service Centre  are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! 

• Perm Part Time role 20hrs per week (Must be flexible to work longer if required)

• Days: Monday - Friday

• Hours: 9.00am - 1.00pm (Hours may vary depending on bookings, so must be flexible to change)

• May be required to work some Saturdays

• $33.11ph + Super

About the Role: 

• Face to Face customer service 

• Greeting customers and visitors at reception with a positive, helpful attitude.

• Ensuring our customers have the best experience within the Branch 

• Answering customer inquiries via telephone, email, and in-person.

• Provide support to the manager and the running of daily operations

• Effectively keeping customers updated on delivery lead times

• Undertake repair inspections on vehicles

• Explore customer needs and educate on our full scope of services 

• Issue invoices and raise job authorities as required

• Scheduling repair bookings 

• Source suitable resolutions to customer concerns and follow up customer queries

About You:

• Professional communication and presentation skills

• Excellent and clear verbal and written communication skills 

• MUST have a current drivers licence! 

• Ability to resolve issues and create solutions for customers

• Support the Branch manager with administrative tasks

• Ability to work in fast paced workplace

• Excellent time management and prioritisation skills

• Intermediate to Advanced Microsoft Office skills

Benefits:

• Supportive and collaborative team environment

• Growth and development opportunities

• Competitive salary

• Reward and Recognition programs

Must have Full Australian Workrights!

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

Are you a people person with great communication skills? We're seeking a friendly and enthusiastic individual to join our Cardiff office, booking appointments for our Solar Specialists.

✅ Full-time position
✅ Full training provided
✅ Supportive team environment
✅ Competitive salary plus Commission

If you're ready to be part of a growing company and enjoy working with others, send us your resume today – interviews are happening now!

Introduction:

Civeo Australia is looking for an experienced and detail-oriented Workforce Planner to support our dynamic operations team. As a key enabler of our workforce strategy, you’ll be responsible for aligning people, processes, and planning to optimise performance across our villages. If you’re passionate about data-led decision-making, collaboration, and delivering operational excellence at scale, this is a role where you’ll thrive.

What's in it for you? 

• Salary of $90K-$100K + superannuation 
• Discounts across hundreds of retailers with Civeo Hive 
• Internal reward and recognition programs 
• Ongoing mentoring, development and career growth opportunities 
• Operations managers & support teams who answer when you call! 
• Excellent company and site culture 
• Be a part of our growing team 

Key Responsibilities:

• Partner with operations leadership to align workforce planning with business strategy and site needs.
• Support workforce planning across forecasting, scheduling, rostering, mobilisation, and real-time optimisation.
• Collaborate cross-functionally (HR, IT, Finance, HSE, Supply Chain) to ensure seamless service delivery.
• Develop tailored workforce optimisation strategies for each village to boost efficiency and labour cost control.
• Use workforce management systems to streamline planning processes and analyse performance.
• Drive continuous improvement initiatives based on operational data and trend analysis.
• Ensure compliance with enterprise agreements and rostering conditions, and maintain qualification and induction records.
• Assist with labour modelling and “what-if” analysis to support operational and financial planning.

Qualifications:

• Tertiary qualification in Business, Finance, Technology or Law.

Experience:

• Demonstrated experience in workforce/resource planning, rostering, or logistics within hospitality or village accommodation environments.
• Strong understanding of workforce operating models and planning methodologies.
• Solid experience in JD Edwards comprehensive ERP solution in streamlining operations and improving efficiency.
• Proven ability to optimise complex operations while balancing client needs and internal resource constraints.
• Solid working knowledge in process analysis and process mining activities to implement and embed industry best practice.
• Solid grasp of business operations and best practice frameworks for workforce management.
• Demonstrated experience reporting on workforce planning Key Performance Indicators.

Skills:

• Analytical thinker with advanced MS Office suite skills including Excel.
• JDE (JD Edwards) enterprise resource planning software suite (Oracle).
• Kronos Time and Attendance platform with integrated workforce management tools.
• Strong communicator, collaborator, and problem-solver.
• Highly organised and capable of prioritising in a dynamic environment.
• Proficient in the use of digital systems and programs for analysis, reporting and management

Apply Now: If you are ready to take on this exciting challenge and make a significant impact on our Workforce Planning initiatives, we would love to hear from you. Our salary band is $90K-$100K.  Apply today and join our team in optimizing our workforce to meet our growing demands.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9 000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties within remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal and Torres Strait Islander people to join us.

Stay Well. Work Well.

Full Time Opportunity

We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team! Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.

What are we looking for?

• Experience in a customer service environment and the ability to provide customers with the highest level of customer experience
• Commitment to the delivery of exceptional customer service on all customer interactions
• Excellent complaint and conflict handling skills
• Highly empathetic with a professional phone manner
• Excellent verbal and written communication skills
• Able to work under high pressure and meet deadlines

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
• Flexibility and a hybrid working model

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and direct bus access from Parramatta and Blacktown.

Apply Now

If this role interests you, we would love to hear from you!

Website: www.greenstone.com.au

Customer Service Agent / Sunday Supervisor

We’re seeking an experienced customer service superstar to join our team! You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable. Plus, you’ll step up on Sundays to lead and inspire the team. 
 

THE ROLE:

• Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews. 

• Owning and resolving customer requests with empathy, speed, and accuracy. 

• Sharing expert product knowledge to guide customers on product fit and style. 

• Investigating and troubleshooting complex issues alongside other teams. 

• Managing high volumes of tickets while maintaining top-notch quality. 

• Leading by example every Sunday - supporting the team, overseeing workflow, and ensuring service levels are met. 

• Training and mentoring team members, providing feedback and support. 

• Performing quality checks on communications to uphold our high standards. 

• Constantly looking for ways to improve processes and elevate the customer experience. 

ABOUT YOU:

• Experienced in customer service (contact centre experience a plus). 

• Previous experience as a 3IC or supervisor, leading a small-medium team. 

• Confident multitasker who thrives in a fast-paced environment. 

• Strong communicator - friendly, clear, and customer-obsessed. 

• Proactive, adaptable, and solution-focused with strong attention to detail. 

• Natural leader - approachable, reliable, and supportive. 

• The ability to be able to pivot and adapt quickly to change. 

• Excited by growth, change, and helping others succeed. 

• Experience with Zendesk and/or Shopify highly regarded. 

• Available to work a Sunday to Thursday roster cycle. 

WHY YOU'LL LOVE WORKING AT BARED:

• Competitive pay + generous staff discounts. 

• A free pair of shoes when you start (yes, really!). 

• In-house training and ongoing development. 

• Hybrid flexibility - once trained, enjoy a mix of remote and in-office days. 

• Supportive, inclusive, and social team culture. 

• Fun team events, peer recognition & referral rewards. 

• Wellbeing perks including flu vaccinations & EAP. 

• Be part of a Certified B Corp - doing good for people and the planet. 

ABOUT BARED:

We make great-looking, seriously comfortable shoes. As a certified B Corp, we believe in doing business better, for the planet and for its people. Our people are our greatest asset, and we’re growing fast. You’ll join a passionate and fun team where you genuinely have a voice and can make an impact. 

LOCATION:

Oakleigh, 3166 

Email your resume and cover letter to careers@bared.com.au. 

Bared is dedicated to fostering a dynamic and inclusive workplace, where diversity isn't just welcomed - it's celebrated. We firmly believe that embracing diversity, inclusion, and belonging is fundamental to our organisational success. As an equal opportunity employer, we are committed to promoting workplace diversity and ensuring a safe and respectful atmosphere for all employees. Our employment decisions are solely based on business needs, job criteria, and individual qualifications, free from bias related to any legally protected characteristic such as race, religion, gender, nationality, sexual orientation, age, marital status, disability, or any other protected characteristic. Discrimination, harassment, or bullying in any form is not tolerated within our culture at Bared. 

HBF Employee Benefits 

• FREE Corporate Gold Hospital Insurance (for you and your family) 
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata 
• 2 volunteering days per year 
• 18 weeks paid parental leave 
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels 
• Salary from $66k base + super 

About the Role  
As a Member Relationship Consultant, you’ll be the first point of contact in our branch, representing HBF in the moments that matter to our members based at our Karrinyup branch.

Working withing a small team you will support new and existing members identify their needs and recommend the right product for them face to face and through our call centre.  

You will be there in a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to better understand their health cover.  

About You 
You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach. 

We are seeking individuals with a strong customer service background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Does this sound like you?

Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application. 

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.  

Inclusion and Accessibility

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance

At Sunny Queen, we are all about eggs! With over 90 years "eggsperience" in the industry, we are passionate and committed to providing quality products whilst ensuring the welfare of our hens.

Sunny Queen Farms is one of the most well-known and well-loved food brands in the country. From humble beginnings at a local farmer’s market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes, restaurants, airlines, aged care and many more channels, and are also available in a number of overseas markets.

Our vision is to lead the positive evolution of the egg industry for generations to come.

We aim to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices.  That’s why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even a ready-made frozen range – we have something for everyone!

We also understand the responsibility that we have to our people, our hens, our customers, and our communities to strive to continuously improve all our practices for the benefit of all.

A career at Sunny Queen means becoming part of a team culture that recognises people development as crucial to our overall long-term success.

Why not join the team that brings a smile every day to millions of people!

About The Role

We’re now seeking a proactive Customer Service Representative to join our Customer Service team at our Carole Park site. Reporting directly to the Customer Service Manager, you will manage customer orders, enquiries, and complaints, while coordinating call and delivery schedules across State and National Business Units. You will also proactively contact customers to confirm requirements, strengthen relationships, and identify potential sales opportunities to support broader business growth.

If you’re ready to make an impact in a fast-paced environment, apply now!

Key Responsibilities will include, but are not limited to:

• Handle inbound customer calls
• Maintain customer call/delivery schedules
• Receive, log, and process customer complaints
• Provide sales support and led generation for the field sales team
• Maintain and manage data, including customer information relating to CRM

To be successful in this role, you will ideally have:

• Experience in outbound sales, customer service or administration, preferably with data processing and call centre exposure
• Intermediate computer skills, including Microsoft Office Suite and CRM systems
• Excellent verbal and written communication skills
• Ability to build rapport with customers and maintain a professional approach
• Strong geographical knowledge of Australia

What can Sunny Queen offer you?

• A great workplace culture with monthly business morning teas
• A paid day off each year to celebrate your birthday!
• Work-life balance in a hybrid role
• Discounted Staff Eggs and Egg products
• Free onsite parking
• Reward and Recognition program
• Annual Salary Review Process
• Opportunity for personal and professional development
• Pool table in your lunchroom!

We are an equal opportunity employer, and we are proud of our positive working culture. If you are looking for your next rewarding challenge, please apply with your resume and cover letter.

No agencies please.