Customer Service Agent / Sunday Supervisor

We’re seeking an experienced customer service superstar to join our team! You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable. Plus, you’ll step up on Sundays to lead and inspire the team. 
 

THE ROLE:

• Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews. 

• Owning and resolving customer requests with empathy, speed, and accuracy. 

• Sharing expert product knowledge to guide customers on product fit and style. 

• Investigating and troubleshooting complex issues alongside other teams. 

• Managing high volumes of tickets while maintaining top-notch quality. 

• Leading by example every Sunday - supporting the team, overseeing workflow, and ensuring service levels are met. 

• Training and mentoring team members, providing feedback and support. 

• Performing quality checks on communications to uphold our high standards. 

• Constantly looking for ways to improve processes and elevate the customer experience. 

ABOUT YOU:

• Experienced in customer service (contact centre experience a plus). 

• Previous experience as a 3IC or supervisor, leading a small-medium team. 

• Confident multitasker who thrives in a fast-paced environment. 

• Strong communicator - friendly, clear, and customer-obsessed. 

• Proactive, adaptable, and solution-focused with strong attention to detail. 

• Natural leader - approachable, reliable, and supportive. 

• The ability to be able to pivot and adapt quickly to change. 

• Excited by growth, change, and helping others succeed. 

• Experience with Zendesk and/or Shopify highly regarded. 

• Available to work a Sunday to Thursday roster cycle. 

WHY YOU'LL LOVE WORKING AT BARED:

• Competitive pay + generous staff discounts. 

• A free pair of shoes when you start (yes, really!). 

• In-house training and ongoing development. 

• Hybrid flexibility - once trained, enjoy a mix of remote and in-office days. 

• Supportive, inclusive, and social team culture. 

• Fun team events, peer recognition & referral rewards. 

• Wellbeing perks including flu vaccinations & EAP. 

• Be part of a Certified B Corp - doing good for people and the planet. 

ABOUT BARED:

We make great-looking, seriously comfortable shoes. As a certified B Corp, we believe in doing business better, for the planet and for its people. Our people are our greatest asset, and we’re growing fast. You’ll join a passionate and fun team where you genuinely have a voice and can make an impact. 

LOCATION:

Oakleigh, 3166 

Email your resume and cover letter to careers@bared.com.au. 

Bared is dedicated to fostering a dynamic and inclusive workplace, where diversity isn't just welcomed - it's celebrated. We firmly believe that embracing diversity, inclusion, and belonging is fundamental to our organisational success. As an equal opportunity employer, we are committed to promoting workplace diversity and ensuring a safe and respectful atmosphere for all employees. Our employment decisions are solely based on business needs, job criteria, and individual qualifications, free from bias related to any legally protected characteristic such as race, religion, gender, nationality, sexual orientation, age, marital status, disability, or any other protected characteristic. Discrimination, harassment, or bullying in any form is not tolerated within our culture at Bared.