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Contact Centre Operations Manager - leading Team Leaders & Coordinators

Full time in office, brand new offices located opposite Cronulla station

$130k - $150k + super

Contact Centre Operations Manager - leading Team Leaders & Coordinators

Full time in office, brand new offices located opposite Cronulla station

$130k - $150k + super

Operations Manager – Customer Experience & Service Delivery
Full-time, $130,000 - $150,000 + super
Based in brand-new offices, Cronulla NSW

Are you an experienced operations leader who thrives in a fast-paced, customer-focused environment? We’re looking for an energetic and strategic Operations Manager to lead a high-performing team delivering exceptional service outcomes to a portfolio of clients.

The role:
You will oversee the end-to-end service delivery process — from work order management & scheduling to customer communication and KPI achievement.

Leading a team of Team Leaders & Coordinators, you will drive operational excellence, champion customer experience & ensure every client interaction reflects a high standard of quality and care.

Key Responsibilities:
  • Lead & develop an operations team to deliver efficient customer service outcomes
  • Oversee daily scheduling, work allocation & workflow management across key client accounts
  • Ensure contractual KPIs, service levels & compliance targets are achieved
  • Proactively manage escalations and identify opportunities for service improvement
  • Collaborate with internal stakeholders to implement process enhancements & best practice initiatives.
  • Drive a culture of accountability, empowerment and continuous improvement across the operations centre
  • Provide regular reporting, data insights and performance analysis to guide operational decisions
About You:
  • 5+ years’ experience managing a busy contact centre
  • Proven success in leading large, high-performing teams
  • Strong stakeholder management with a focus on people development
  • Skilled in operational planning, performance analysis & continuous improvement
  • Strong communication, organisational & problem-solving skills
  • Proficiency in Microsoft Office and experience with CRM & workforce management systems
  • Experience in facilities management, maintenance services a similar operational environment is highly regarded
What is in it for you:
  • A supportive organisation with a focus on innovation & service excellence
  • Brand-new, state-of-the-art offices in Cronulla — enjoy a coastal location with modern facilities
  • Collaborative, high-energy team culture that values initiative & leadership
If you’re ready to lead an operations team that delivers real impact while working in a vibrant new environment, we’d love to hear from you.

Apply now and take the next step in your leadership journey.
NSW Operations Manager - Contact Centre
Tenacity CX
  • Skilled and reliable for the position

  • At least 3 years of relevant experience

  • Must work 38 hours per week


Customer Service Manager-Cleaning services
KENOX

Work in an industry-leading cosmetic clinic

Great incentives - free and discounted treatments

Small close knit team

Work in an industry-leading cosmetic clinic

Great incentives - free and discounted treatments

Small close knit team

Inigo is in search of a full time Administration Coordinator and Client Concierge with amazing inter-personal skills, a great work-ethic and a passion for the cosmetic industry to join our non-surgical leadership team.

At Inigo Cosmetic we are dedicated to providing a bespoke experience for each of our clients, delivering healthy, glowing, beautiful skin and bodies in a luxury environment. Our clinic encompasses a wide range of aesthetic services including advanced dermal therapy, cosmetic medicine, body sculpting, medical wellness and skin rejuvenation. 

We are looking for an experienced, well presented and reliable administration coordinator who can commit to being with our clinic for the long term. The successful applicant will be someone with experience liaising with clients, coordinating staff, driving sales and organising workflow. The role is detail oriented with the opportunity to work closely with our non-surgical team to ensure an efficient admin workflow, as well as acting as a dedicated client concierge, providing a premium, individual experience for our clientele.

We are a close team which believes in providing a premium aesthetic experience. Client comfort and satisfaction is our number one goal and being the first point of contact, our Admin Coordinator will promote this philosophy in all aspects of their work.  

If you are passionate about organisation and creating lasting relationships with clients and staff, we would love to hear from you!

The successful applicant will have:

  • At least 2 years reception / customer service experience essential, preferably in the medical / cosmetic / day spa / beauty therapy fields.

  • Experience managing or coordinating workplace staff and scheduling

  • Knowledge of the cosmetic industry would be highly regarded

  • Good grammar, spelling, arithmetics (minimum Grade 12 education)

  • Very good computer skills (fluent with Microsoft office, word, excel & Mailchimp)

  • Experience using clinic management software and Xero would be beneficial

  • Previous sales experience essential

  • Confidence using digital cameras and technology essential

  • Strong organisational and time management skills and attention to detail 

  • The ability to learn quickly, work independently and perform tasks accurately 

  • An outgoing, friendly nature and a lovely phone manner

  • Honesty and reliability essential

The role:

  • Admin coordinator - delegate tasks, organise schedules, ensure efficient daily workplace flow

  • Client concierge - ensure a seamless client experience, client communication, clinical photography (2D and 3D), prepare clients for advanced dermal treatments, set up clients on body contouring machines

  • Liaise with the Clinic manager to ensure all tasks are being completed to a high standard. Engage with staff and management to identify and monitor opportunities to increase revenue.

  • Reception duties as needed - answer phone enquiries, monitor emails and text enquiries, make patient bookings, greet patients, monitor and ensure patient flow, follow clinic protocols, filing, cashier / receipting / end of day accounts / banking

  • Oversee quotes for services

  • Maintain efficient scheduling and monitor waitlists/call lists

  • Oversee Stocktake and ordering

  • Manage online enquiries

  • Share in basic clinic cleaning tasks

Incentives:

  • Professional and supportive team environment

  • A luxurious, modern work environment

  • Located in the beautiful James street precinct

  • Discounts on treatments and products. Complementary monthly facial and training model opportunities.

  • Whole clinic and individual based incentives

  • Varied daily duties

  • The opportunity to learn new skills

  • Further employment opportunities as the clinic grows

Right to live and work:
You must have the right to live and work in Australia to apply for this position.


Admin Coordinator, Client Concierge FT
Inigo Cosmetic

Temporary-Full Time

$77,354 to $85,833 p.a. plus 12.75% employer superannuation contribution

Rural and Remote Incentives available

Temporary-Full Time

$77,354 to $85,833 p.a. plus 12.75% employer superannuation contribution

Rural and Remote Incentives available

Your responsibilities-

As an Administration Officer you will:

  • Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
  • Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
  • Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
  • Administer HR processes in accordance with current legislation and departmental policies
  • Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
  • Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
  • Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
  • Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
  • Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
  • Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
  • Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

Your mandatory requirements-

  • Possession of or able to obtain a blue card administered by the Queensland Public Safety Business Agency.
  • Travel is a requirement of this position; therefore, it is a requirement that the applicant hold a current “C” Class Drivers licence.

Applications to remain current for 12 months.

Job Ad Reference: QLD/664751/25

Closing Date: Friday, 24th October 2025

Administration Officer
Department of Families, Seniors, Disability Services and Child Safety

Permanent, Full-time

$74,745 to $82,937 p.a.

Generous superannuation

Permanent, Full-time

$74,745 to $82,937 p.a.

Generous superannuation

The purpose of the Project Costing Officer is to provide high level administrative, financial and procurement services to support business operations and the delivery of services. You will be a key member of the team, responsible for timely, effective, efficient and responsive service to internal and external clients to meet operational objectives.

Some of your responsibilities will include:
• A high standard of support to management and project teams including:
- Operational costing, financial, procurement and project administration services in relation to daily costing and revenue claims.
- Preparation and review of timesheets for accuracy and validity of allowances and entitlements to comply with Industrial Awards.
- Organise, undertake and/or assist with the requisition, ordering, purchasing and payment for the supply of goods and services.
- Compile, analyse and generate financial reports to review and monitor project and cost centre tracking and overall financial position.

Mandatory qualifications and conditions:
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
• Valid Queensland ‘C' class driver's licence or equivalent.

To thrive in this role, you will be able to:
• Analyse, interpret and apply high level financial management practices and provide advice and support to others.
• Recognise and articulate how own work directly contributes to the organisation's vision and community outcomes.
• Prioritise projects and tasks efficiently, in line with team commitments.
• Communicate in a clear, succinct and deliberate manner.

If this role sounds like an opportunity that complements your current skills and experience, please read the attached role description and submit your application now!

Applications to remain current for 12 months.

Job Ad Reference: QLD/664706/25

Closing Date: Friday, 24 October 2025

Project Costing Officer
Department of Transport and Main Roads
  • Women’s and Children’s Health Network, Child Protection Service, North Adelaide (5006)
  • Salary – ASO3 - $67,589.00 to 72,033.00 + 12% Superannuation and Salary Sacrifice Benefits
  • Employment Full time - Ongoing Permanent

About WCHN
Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

  • Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
  • Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
  • Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
  • Support for you and your family via our Employee Assistance Program.
  • Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.

About the role

The Administration Officer provides confidential administrative support to the Paediatric Forensic Medical Service (PFMS) and the Child Protection Service (CPS). Working independently, they ensure efficient operations, manage competing priorities, and deliver high-quality customer service. The role involves working within a multidisciplinary team to contribute to the overall effectiveness of CPS, while maintaining the organisation and meeting deadlines.

Key duties of the role

  • Typing medico-legal reports, statutory declarations, and routine correspondence, ensuring accuracy and professionalism.
  • Transcribing reports and correspondence, and carefully reviewing documents for spelling/grammar errors and correct client information.
  • Ensuring all correspondence is sent to referring agents (SAPOL/Dept for Child Protection) while maintaining strict confidentiality and prioritizing workload demands.

Skills and Experience

  • Demonstrated competence in accurately typing and transcribing complex medical documents, including proofreading and editing.
  • Ability to effectively communicate, both verbally and in writing, with a diverse group of consumers in challenging and emotionally distressing situations.
  • Proven ability to handle sensitive information with integrity whilst always maintaining confidentiality.
  • Ability to work independently with minimal supervision while contributing to a multi-disciplinary team to achieve outcomes.
  • Experience and competence, in the use of computers including Microsoft Office suite (Word, Excel and Outlook) and image manipulation (i.e. Paint 3D)

Enquiries can be directed to

Lisa Knight - Position: Administrative Manager - Phone: 8161 7248 - E-mail: lisa.knight@sa.gov.au

Want to learn more about career opportunities at WCHN? Click Here to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.

Stay connected with us! Follow WCHN on LinkedIn to keep up to date with new job opportunities and the latest news from across our network — Click Here to join the conversation

To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Friday 24th of October 2025 (11:55pm)

Administration Officer
SA Health - Women's and Children's Health Network

Seeking a warm, organised and professional Medical Secretary to join our team

Superannuation + leave loading + salary packaging

Permanent full-time position

Seeking a warm, organised and professional Medical Secretary to join our team

Superannuation + leave loading + salary packaging

Permanent full-time position

  • Central Adelaide Local Health Network, Adelaide
  • Salary  ASO-2  $58,709 - $63,154 p.a. + Superannuation and Salary Sacrifice Benefits
  • Permanent ongoing, full-time position 

About the Role

We are seeking a warm, organised and professional Medical Secretary to join our General Medicine team within the Acute and Urgent Care Program. In this key role, you’ll provide high-level secretarial and administrative support to ensure the smooth running of the department. Using a collaborative, team-based approach, you'll help coordinate daily workloads, manage confidential information, and ensure timely and accurate completion of tasks. Your ability to communicate clearly and effectively will be essential as you liaise with hospital departments and staff to support patient care and departmental operations.

As a trusted member of the team, you’ll also take the lead on more complex administrative duties, assist in resolving challenges as they arise, and offer support and guidance to less experienced colleagues. Your attention to detail, proactive approach, and understanding of hospital priorities will contribute greatly to the efficiency and success of the department. If you're someone who enjoys being at the heart of a busy and meaningful environment, we’d love for you to be part of our supportive team.

About You

You are a confident and capable administrative professional who thrives in a busy, fast-paced healthcare environment. With strong communication skills, a high level of initiative, and a commitment to excellent service, you’re ready to provide vital support to a multidisciplinary team in General Medicine.

  • Proven ability to manage multiple tasks under pressure, with excellent planning, prioritisation, and problem-solving skills.

  • Strong interpersonal and communication skills, with a commitment to quality service and working effectively with people from diverse backgrounds.

  • Sound administrative experience, including audio typing, accurate keyboard skills (50–60 wpm), and proficiency in Microsoft Office programs.

  • Working knowledge of medical terminology, confidentiality practices, and a solid understanding of general office procedures and equipment.

About CALHN

At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation.  As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best.

Join us and be part of a team that’s driven by a commitment to a seamless safe and connected experience for all.

Find out more about our stories , our network, and the opportunities to be part of CALHN.

Benefit of Joining CALHN

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

  • Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
  • Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
  • Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
  • Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.
  • Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
  • Employee Recognition: Join a workplace where our people are celebrated through awards for innovation, collaboration, and outstanding contributions to health.
  • Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Application Information:

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref:  917695

Enquiries to:

Rebecca Harnack 
Position: Admin Team Leader
Phone: 08 7074 1783
E-mail: rebecca.harnack@sa.gov.au

Application Closing Date

11:55 pm Friday 24 October 2025

Refer to the SA Health Career Website - How to apply for further information

 917695 RD Unit Secretary, General Medicine - RAH.pdf

Australian applicant guidelines

International applicant guidelines

Unit Secretary, General Medicine -
SA Health - Central Adelaide Local Health Network

Great Supportive Team

A Role With Room For Career Progress

We Value Loyalty And Longevity, And Look To Reward Whenever Possible

Great Supportive Team

A Role With Room For Career Progress

We Value Loyalty And Longevity, And Look To Reward Whenever Possible

Garage Doors and More are looking for a energetic and enthusiastic person for our Junior Receptionist/Administration Position, with excellent customer service skills.


Duties Include:

  • Greeting Customers into the Showroom

  • Responding to Customer Enquiries via Email

  • Incoming and Outgoing phone calls

  • Scheduling

  • Liaising with internal staff

  • Customer support

To be successful in this role you will have: 

  • Excellent literacy skills (verbal and written)

  • Confident communication skills 

  • A 'customer service' focused attitude

  • Ability to work autonomously and manage multiple tasks to meet various deadlines

  • Attention to detail

  • Demonstrated organisational skills 

  • Own mode of consistent/reliable transport 

Hours of Work

  • Monday to Friday: 8:00am – 4:00pm


Junior Receptionist/Administration
Garage Doors and More

About Us:

Reid Switchboard Services is an Australian leading manufacturer of low voltage switchboards, dedicated to delivering high-quality electrical solutions for various industries. With a focus on innovation, precision, and customer satisfaction, we pride ourselves on maintaining excellence in all stages of production.

About the Role

This entry-level position is ideal for someone eager to develop their skills in administration, invoicing, and accounts support within a professional manufacturing environment. The role starts as casual, with a strong potential to become permanent for the right person.

Key Responsibilities:

  • Assist with preparation, issuing of customer invoices and follow up

  • Support the Accounts and Project teams with data entry and document tracking

  • Maintain filing systems and ensure documents are properly recorded

  • Update and maintain project and client records in spreadsheets and internal systems

  • Provide administrative assistance including answering calls and managing correspondence

  • Assist with timesheet collection and basic payroll data entry (temporary task)

  • General office duties such as scanning, filing, and stationery management

Requirements:
  • Basic experience required — full training will be provided

  • Strong attention to detail and accuracy in data entry and record keeping

  • Interest in learning invoicing, accounts, and general office administration

  • Good written and verbal communication skills

  • Basic Microsoft Office (Excel, Outlook, Word) skills

  • Professional, reliable, and eager to learn

  • Australian working rights

What We Offer:
  • Supportive and friendly work environment

  • Hands-on training and mentoring from experienced staff

  • Exposure to a broad range of business administration functions

  • Opportunity to transition to a permanent role based on performance

  • Career growth within a well-established and expanding company

If you’re motivated, organised, and ready to start your career in administration, we’d love to hear from you!

👉 Click “Apply Now” to submit your resume and a brief cover letter explaining why this opportunity interests you.

Office Administrator - Casual with view to Permanent
Reid switchboard services

We are a  Melbourne based Commercial Kitchen Equipment Service, Repair and Installation company based in Clayton.

Our objective is to keep our customers kitchens productive and operating efficiently by ensuring their equipment is serviced and maintained to the highest level. This also incorporates super fast response to requests and management of the jobs in progress.

We achieve this by providing a broad range of technical services which cover all the equipment types that you would find within the commercial kitchen environment.

We are currently seeking a motivated and suitably qualified individual to join our team as an administration assistant

Duties will include:

  • Taking customer calls and managing the customers queries (many and varied)

  • Monitoring and actioning emails that come into the service inbox

  • Booking, scheduling and managing service calls

  • Booking, scheduling and managing maintenance works

  • Providing assistance in the scheduling of installation works

  • Setting up and then maintaining maintenance schedules for customer sites

  • Setting up and then maintaining customer account and site details

  • Other general administrative office duties as required.


Qualities that we are looking for are:

  • Awesome customer service skills.

  • Well organised

  • Prior experience in a service scheduling/coordination role

  • Great computer skills

  • Have a proactive and lateral thinking approach to resolving issues

  • A professional presentation - appearance, written and verbal.

  • The ability to work autonomously

  • Experience with Simpro an advantage

If this sounds like you, then we'd love to hear from you.

Office Administrator
Norfolk Food Services