Office Administrator
Norfolk Food Services
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We are a Melbourne based Commercial Kitchen Equipment Service, Repair and Installation company based in Clayton.
Our objective is to keep our customers kitchens productive and operating efficiently by ensuring their equipment is serviced and maintained to the highest level. This also incorporates super fast response to requests and management of the jobs in progress.
We achieve this by providing a broad range of technical services which cover all the equipment types that you would find within the commercial kitchen environment.
We are currently seeking a motivated and suitably qualified individual to join our team as an administration assistant
Duties will include:
Taking customer calls and managing the customers queries (many and varied)
Monitoring and actioning emails that come into the service inbox
Booking, scheduling and managing service calls
Booking, scheduling and managing maintenance works
Providing assistance in the scheduling of installation works
Setting up and then maintaining maintenance schedules for customer sites
Setting up and then maintaining customer account and site details
Other general administrative office duties as required.
Qualities that we are looking for are:
Awesome customer service skills.
Well organised
Prior experience in a service scheduling/coordination role
Great computer skills
Have a proactive and lateral thinking approach to resolving issues
A professional presentation - appearance, written and verbal.
The ability to work autonomously
Experience with Simpro an advantage
If this sounds like you, then we'd love to hear from you.