This is a 12-Month Recruitment Pool for casual appointments. Suitable applicants will be placed in a recruitment pool.

If you’re proactive and want to play a key role in keeping the community safe, we’d love to hear from you!

As a MelSafe Operations Response Officer, you’ll be on the frontline, out in the community, responding to a range of incidents – from local law and animal control matters to welfare checks and antisocial behaviour.

This role is fast-paced, varied and has a real impact on the safety and wellbeing of our community.

Location: City of Melville Operations Centre

Salary: $50.58 - $53.99 per hour (incl 25% casual loading) + 12% Super

Employment Type: Casual

Why You’ll Love It

• Flexible shifts

• Attractive hourly rate + penalties

• Proactively drive community safety, making a real impact through enforcement, compliance and community engagement

• Industry leading Tesla fleet, body-worn cameras, advanced computer-aided dispatch & Licence Plate Recognition technology

• Career development as an Authorised Local Laws Officer

What You’ll Do

• Patrol and respond across the City (day, afternoon & night shifts)

• Take proactive action to prevent and deter community safety and compliance issues

• Investigate and enforce under the Dog Act, Cat Act, Local Laws & more

• Handle animal management, parking, noise, litter & security-style responses

• Provide initial response to incidents before escalation to Investigations Officers if required

• Collaborate with WA Police and partner agencies

• Use modern technology for dispatch, reporting, and evidence collection

What We’re Looking For

• Current C Class Driver’s Licence & National Police Clearance

• Extensive experience or qualifications in compliance, investigations, or local laws (ROCS 1 & 2)

• Strong knowledge of relevant legislation and its application

• Proactive, adaptable, and calm under pressure

• Excellent communication, conflict resolution, and decision-making skills

• Physically fit and resilient for a fast-moving role

Desirable: Experience in court experience, ranger services, animal management (dangerous dog handling), investigations or enforcement roles

Be part of something bigger. Be part of MelSafe.

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Friday, 7 November 2025, 11.59PM AWST.

Please note that being placed in the pool does not guarantee you an offer of employment.

For further information about this position, please contact: Andrew Cook, Service Lead – MelSafe Operations on 08 9364 0646.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

• Join an award-winning, Inclusive Employer recognised for diversity, accessibility and welcoming workplaces

• Enjoy annual salary increases of 4%, effective each year from 1 July 2025 to 1 July 2027

• Enjoy flexible working arrangements that help balance work and life

• Stay active with a free LeisureFit membership

• Save time and money with free on-site parking

• Grow your career with structured professional development and study assistance programs

• Look after your wellbeing with wellness initiatives and Employee Assistance Programs

• Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

Please note that the City does not offer visa sponsorship. While permanent positions are generally only open to Australian citizens or permanent residents, permanent positions may occasionally be filled on a fixed-term basis. In such cases and for fixed-term or casual roles, applicants with temporary unrestricted work rights in Australia (and residing in Perth) may be considered, provided they have unrestricted work rights for the duration of the appointment.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

Reporting to the Head of Customer Focus, this pivotal role is required to design and embed our customer value proposition and for the development and delivery of Melbourne Water’s customer program and innovation agenda. You will drive initiatives that enhance customer experience, satisfaction, and engagement

Working collaboratively across the organisation, you will identify improvement opportunities, pilot innovative technologies, and ensure the business connect with, champion and deliver customer-centric performance improvement.

The role is responsible for developing strategic plans, managing continuous improvement programs, and representing the voice of the customer. You will:

• Promote a customer-first culture by working with leadership to embed customer centricity, pilot emerging technologies, and drive continuous improvement in customer programs and services.
• Build key business relationships to drive engagement with internal teams to streamline processes, integrate new tools, and support a culture to improve customer service performances.
• Mentor, coach, and develop a team, focused on improvement initiatives aligned to strategy, frameworks, innovation, engagement and fostering a collaborative and customer-centric environment.
• Advocate for customer needs at the executive level, influence senior leadership, and ensure customer outcomes are built into business decisions and strategic change initiatives to improve service performance.

For more information, please refer to the attached Role Mandate

• Experience in senior management, especially leading customer-focused functions in complex or highly regulated environments.
• Ability to influence senior leaders, drive and embed positive customer outcomes, and lead new innovative initiatives across the organisation.
• Demonstrated expertise in developing strategy/frameworks and applying evidence-based, human-centered design principles to drive organisational change.
• High-level engagement, communication, relationship management, negotiation, and influencing skills.
• Ability to collaborate with internal teams and external stakeholders, including industry bodies and delivery partners, to drive innovation and share best practices.
• Ability to drive a collaborative, customer-centric culture and provide coaching to build expertise in customer insights and innovative approaches.
• Tertiary or postgraduate degree in Business Management or a related area.

If you are passionate about leading change, delivering strong relationship engagement, building capability, and delivering outstanding customer outcomes we encourage you to apply.

At Melbourne Water, we care deeply about water and the life it sustains. 

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, Neurodivergent Individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and passionate about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit. 

Click the 'Apply Now' button below and complete our online application form.

Closing date:  Thursday October 23rd at 11:55pm AEST

• Process and manage incoming booking requests through our rostering system.
• Communicate with clients to confirm availability, provide updates, and deliver exceptional service.
• Build positive relationships with both clients and staff to ensure ongoing satisfaction.
• Maintain up-to-date records of bookings, cancellations, and compliance documentation.
•  Support recruitment activities – assist with screening, reference checks, and interviews.
• Monitor data accuracy and contribute to a collaborative, team-focused workplace.
• Ensure all staff meet onboarding and client compliance requirements before shift commencement.

•  Excellent customer service, communication, and interpersonal skills.
•  Strong time management and ability to stay organised under pressure.
•  Sharp attention to detail with solid administrative and data-entry skills.
•  Knowledge or background in the hospitality, events, or staffing industries.
•  Previous experience in recruitment, labour hire, or hospitality staffing (preferred but not essential)

• Manage and grow an assigned portfolio of customers through inbound and outbound engagement
• Identify new business opportunities and upsell/cross-sell product ranges
• Maintain strong product knowledge across print media, vinyls, films, and signage materials
• Collaborate with external BDMs and internal departments to deliver tailored solutions
• Prepare accurate quotes, proposals, and follow-ups in a timely manner
• Maintain CRM records and ensure all sales activity is tracked effectively

• 2 + years’ experience in sales, account management, customer success or service type roles
• Industry exposure to print, signage, visual communications, or graphics
• Confident communicator with excellent phone and relationship-building skills
• Strong attention to detail and the ability to manage multiple accounts simultaneously
• Proactive and motivated by achieving KPIs and sales targets
• Team player who thrives in a collaborative and supportive environment

• Competitive base salary + super + commissions (realistic OTE $100K+)
• Industry-leading brand with a strong product portfolio and global backing
• Supportive team culture and training opportunities
• Stable, long-term career path in a growing sector
• Regular lunches, benefits and team social events!

About us
Cornucopia PO is one of the leading tele-fundraising agencies in Australia and New Zealand, working on behalf of some of the largest and well-known charities from around the globe raising in excess of $200m, some of which include:
 

• Amnesty International

• Bush Heritage Australia

• Starship Foundation NZ

• World Vision

• Australian Red Cross

• Starlight Children's Foundation

• Four Paws

About the role
You will be joining a team of dedicated TeleFundraisers who work on behalf of Charity causes close to their hearts. We are on the search for sales and KPI driven individuals, who get a buzz out of closing a deal through the art of conversation and effective and ethical objection handling. You will be talking to members of the public using an approved script, your ability to adapt to your audience, and successfully pitch the invaluable importance of regular giving, and donating to the cause, will be the key to success! 
 
An amazing opportunity to work with an energetic, supportive and diverse team whilst being part of positive social change. Social engagement platform and awesome prizes for our top performers.

We pay an hourly rate of $33.38 per hour plus Bonus!

Please note that this is a tele-fundraising position and not an administrative/customer service role

Skills and Requirements
 

• Must be able to commit to the following hours of Training in first 2 weeks.

  Week 1 Mon-Thurs 11-5pm Friday 10-6pm

  Week 2 Mon-Friday 10-6pm

  After training period is completed shift flexibility in hours is offered for the right candidate

• Able to confidently speak over the phone and comfortable asking for money

• Self-motivated and driven by achieving targets and KPIs

• Responsible, reliable and driven to succeed

• Resilient with a willingness to learn

• Effective communicator, who can actively listen

• Hungry to learn

• Self-motivated with a great work ethic

• Competent computer skills and ability to learn new systems

• Fluent in English language

• Encouraging all Backpackers looking for casual meaningful work to apply!

Benefits

• Offering up to 38 hours per week, pending performance and reliability

• Generous incentives and bonus structure paid fortnightly

• Fully paid training and ongoing support, incredible team leaders and mentors

• Adhoc Charity Event interactions and opportunities

• Team games and activities with various prizes as incentives

• Inclusive and diverse culture, chatty and welcoming team

• Social engagement platform – Purchase gift cards, prizes time off plus much more

• Theme days and online games to build team culture !
  

*Please note all employees must under-go a Police Background Check  

Built on a legacy of innovation that dates to the start of the modern staffing industry, PERSOL delivers expertise at every scale by ensuring we understand the needs of all we work with. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are currently seeking multiple Customer Service Officers to join a reputable organisation based in Forrestfield. These roles are offered on a temporary ongoing basis, with genuine opportunities for permanency in the future.

Working hours: Monday - Friday, 37.5 hours per week
Shift times: Start between 7am-9am, finish between 3pm-8pm
Pay rate: $35 per hour + Super, with overtime opportunities (penalty rates apply)
Start date: ASAP

As a Customer Service Officer, you will be the first point of contact for members of the public, handling inbound calls related to faults and supply issues. This is a fast-paced, phone-based role where you will provide calm, efficient and accurate assistance to customers while logging details into internal systems.

Key Responsibilities:
* Handling a high volume of inbound calls in a professional and empathetic manner.
* Recording customer details and enquiry information accurately in company systems.
* Providing clear and timely communication to ensure customer needs are met.
* Following standard operating procedures to resolve or escalate enquiries as required.
* Working collaboratively within a supportive team to meet service level targets.

* A positive attitude towards customer service, learning and teamwork.
* Ability to remain calm and professional under pressure.
* Excellent communication skills - both verbal and written.
* High attention to detail and accuracy in data entry.
* Computer literate with strong keyboarding skills.
* Willingness to work at a desk taking continuous calls throughout the shift.
* Full Australian working rights and availability Monday-Friday.

If you're seeking a rewarding customer service opportunity where you can make a real impact, apply online today!

For any questions prior to applying, please contact Sophie Johnston at sophie.johnston@persolapac.com.au.

PLEASE NOTE: Only applicants who meet the minimum requirements will be contacted.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

• Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 

• Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.

• Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.

• Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.

• Meet and exceed both client and company scorecard targets.

• Comply with applicable laws, regulations, policies, and procedures.

• Minimum of 2 years experience in Australian collections and voice based customer service role, preferably in personal loans (secured and unsecured) and credit card portfolios

• Demonstrate experience in roll rate management.

• Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.

• This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 

• Excellent organisational and multitasking abilities.

• Diligent and results driven.

• Strong communication skills, proficient in both verbal and written formats.

• Detail-oriented with a commitment to accuracy.

• Ability to work effectively both independently and as part of a team.

• Proficient in data and process management.

• Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.

• Highly dependable and flexible.

• A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.

• Strong negotiation skills.

• Experience working in a fast-paced environment.

• Familiarity with debt collection regulations in Australia.

• Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm AEST 

• Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.

• Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!

• Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions

• You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.

2921   Customer Delivery - Senior Advisor

• Thrive by making a real impact everyday as you shape WA’s water future
• Full time permanent position based in Balcatta with flexible working options
• Salary: $115,561 plus Super & Benefits

About the role 

We are seeking a Senior Advisor to join our Customer Delivery team—someone who thrives in high-pressure situations, brings energy and empathy to every interaction, and knows how to turn challenges into opportunities.

As a Senior Advisor, you will be the key link between our customers and the Water Corporation when things do not go as planned in the field. You will manage escalated issues, incidents, and complaints onsite, ensuring every customer interaction is handled with professionalism, respect, and a focus on resolution.

This is a full-time role that includes working on a rotational stand-by roster to attend after hours issues and incidents.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Supporting customers in collaboration across both the Customer and Operations Groups.
• Leading the resolution of complex customer and community issues, working closely with internal and external stakeholders.
• Acting as the primary contact during field operation challenges—offering calm, clear, and professional support.
• Managing onsite complaints and escalations with empathy and confidence.
• Making informed decisions that reflect our values and commitment to service.
• Maintaining a respectful and reputation-enhancing approach, even in difficult situations.

Your skills and experience

For this role, we are looking for great talent with:

• A seasoned customer service professional who has handled complex situations with skill and composure.
• Someone with a strong “customer-first” mindset and the ability to communicate clearly and calmly.
• A trusted advisor who can interpret legislation, policy, and procedures across business and operations.
• A clear communicator who can translate complex issues into everyday language—both in writing and conversation.
• A relationship-builder who collaborates effectively with internal and external stakeholders.
• Technologically confident and experienced in using corporate systems and the Microsoft suite.
• Experience and or understanding of water utility operational matters will be a bonus.

 Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 24th October 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website

About Our Client:

In a market often filled with mediocrity, our client stands out by prioritising exceptional customer experiences. Their innovative approach, combined with cutting-edge technology and a team of forward-thinking professionals, allows them to deliver exceptional results for their clients. As a global, diverse organisation, they value fresh ideas and create a collaborative environment where employees can truly thrive.


About the role

Key Responsibilities:

• Answer or respond to customer enquiries with aim to resolve on first point of contact
• Process service requests received via phone, web platform and email
• Assist operations team with resolving any service delivery delays or issues
• Maintain accuracy and confidentiality while handling critical and sensitive customer data
• Participate in ongoing training to continuously enhance skills and knowledge

What Our Client Offers:

• Full-time stable hours - Monday to Friday, 9:00 am to 5:00 pm
• Comprehensive paid training to set you up for success
• Opportunities to transition into a full-time role
• Ongoing coaching and development to support your career growth
• Dynamic, inclusive, diverse and supportive team environment

About you:

• takes pride in delivering exceptional customer service
• can effectively manage a variety of situations with a positive attitude
• you are comfortable working with computer systems
• have prior customer service experience
• eager to learn and grow through feedback and development opportunities
• experience in Salesforce or similar CRM preferred
• must be comfortable in busy fast paced environment
• must be available for to start within a weeks notice of interviewing for the role

Applicants must be at least 18 years old, an Australian Citizen, and successfully pass a police check, drug and alcohol test, and standard pre-employment checks.

This is a fantastic opportunity to be part of a global market leading company known for excellence and innovation, please click Apply

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.