Are you ready to deliver exceptional service from the comfort of your home office. Join OfficeHQ, a globally celebrated, award-winning company, as a Virtual Receptionist and help shape unforgettable customer experiences.

We’re expanding and looking for Virtual Receptionists to join our vibrant team. With flexible shifts and opportunities for growth, this is your chance to take your career to the next level!

As a Virtual Receptionist, you will be the first point of contact for our clients, providing exceptional customer service through voice and other messaging channels. Your responsibilities include:

• Answering calls and managing digital interactions professionally.

• Relaying messages promptly and accurately.

• Bringing a warm, positive, and friendly presence to every interaction.

This role will develop you as a professional and experienced receptionist!

• Competitive Pay: Start on $53,487 per year (plus super), progressing to $53,943 after probation, with the chance to earn monthly performance bonuses.

• Recognition Matters: Be celebrated with awards, social events and access to other company benefits (novated leasing, discounted private health insurance, employee assistance program)

• Career Growth: Receive ongoing coaching and upskilling opportunities, within a collaborative learning team environment.

• Supportive Culture: Enjoy being part of our inclusive and people-focused team. 

• Skills: Strong communication, attention to detail, and a polished telephone manner.

• Experience: Preferred background in a fast-paced contact centre, or receptionist role. As a minimum, worked in a task focused process role (e.g. claims, banking, or other transactional activities).

• Tech-Confidence: Intermediate PC skills (Office 365, Microsoft Teams) and typing speed of at least 45 wpm, able to navigate online processes using a mouse and keyboard.

• Home Office Setup: Separate, safe and quiet workspace, PC/Laptop with Windows 11 or macOS Big Sur, Intel i5/Ryzen 5, 8GB RAM, and a hard-wired NBN connection.

• Shifts: Flexible shift options ranging from 4 to 7.5 hours, scheduled between 9am and 5.30pm. Penalty rates apply for after-hours and weekend shifts.

• Training: Comprehensive online training runs over 10 days in total Mon to Fri 8.30am to 5.00pm — commencing 24th November 2025

Ready to join our award-winning team? Submit your Resume and Cover Letter by Sunday 26th October 2025

Don’t miss your chance to work with a global leader from your home office. Apply now and let’s create something extraordinary together!

BSS Psychology is the leading and largest Western Australian owned and based employee assistance provider within the resource and industry sector across Australia. 

About the role:

Ideal for psychology students seeking hands-on experience in a supportive environment.

We are seeking a mature-minded, highly skilled applicant with reception / call centre experience (medical or similar background will be highly regarded). 

As the first point of contact in this varied and pivotal role, you must have:

• Excellent interpersonal, communication and client service skills.

• Proven ability to display initiative and high attention to detail.

• The ability to multitask, prioritise and work well under pressure.

• Ability to work well within a close-knit team environment.

• High standards of grooming and personal presentation.

Understanding confidentiality is essential, as well as demonstrated advanced computer and MS Office skills. 



Responsibilities include but are not limited to:

• Provide a range of professional front office reception and administration duties.

• Provide superior customer service as the front line of the organisation.

• Manage multiple line phone system (answer and forward incoming calls, take messages and handle general enquiries).

• Schedule client appointments.

• Assist and greet clients face-to-face.

• Assist and support clients via our new webchat function.

• Provide high-level administrative and business support to all teams and employees within the organisation.

• Database management.

• Manage the office housekeeping.

• Preparation and maintenance of confidential client files and records (both physical and electronic).

• Taking ownership of the general email inbox.

• Interaction with internal and external stakeholders.

We have two part time roles (3 days per week) available at our brand new Mandurah Office, along with our head office in Osborne Park.

Learn more about our team here https://bsspsych.com.au/about-us/our-team and register your interest or email your CV to apply for this role to careers@bsspsych.com.au

Please note: This is a customer service role in a corporate office; it is not in a call centre.

About the role
Are you passionate about keeping workers safe? We're looking for a customer service expert with technical aptitude to join our team and help our customers find the right height safety solutions. Based at our office in Albion, QLD, this full-time role will see you providing expert customer support for our industry-leading height safety equipment and solutions.

You don’t need to have previous experience in the industry (though it helps). However, we do require an experienced CSR or office administrator — you will have worked at least three years in a customer service or an administrative role.

You also need to be a quick learner with a bright personality. For you, problem-solving is not a problem.

Here’s what we’re looking for:

• Someone who is friendly and polite. A people person is a must! You will answer our phones and be the voice of our company.

• Order processing. Ideally, you'll have processed orders and provided order updates in a previous role. If not, we can teach you. 

• Issue resolution. Assist with the resolution of product or service issues.

• Estimating and quoting knowledge. You have a basic understanding of quoting and estimating principles or are willing to learn.

• Technical aptitude. We find that mathematical abilities are a precursor to this. Where do your maths abilities rate?

• At least three years of administration experience. If you don’t have the experience, tell us in your cover letter why you’re still a great fit for the position.

• CRM database skills. Experience working within CRMs and maintaining accurate records of customer interactions and transactions.

• Organisational skills. There’s a difference between saying you’re organised and actually being organised.

• The ability to work with others. We’re a team, and we’d need someone who is a good personality fit who can communicate easily.

• The ability to turn a negative into a positive. Your empathy and calm demeanour is a critical part of the support chain.

What you'll be doing

• Handle all inbound enquiries with prospective and existing customers to understand their height safety needs and recommend the right products and services

• Process orders and provide prompt and knowledgeable customer service

• Generate and issue quotes

• Maintain ongoing strong relationships with customers and proactively address any queries or concerns

• Collaborate with the wider sales and operations teams to ensure seamless delivery of products and services

• Stay up-to-date with the latest height safety industry developments, products and regulations

About us
Height Dynamics is a leading provider of height safety solutions for a wide range of industries. For over 20 years, we have been at the forefront of delivering innovative, high-quality products and expert services to help keep workers safe at heights. With a strong focus on customer satisfaction and continuous improvement, we are proud to be a trusted partner to our clients across Australia.

If we still have your attention, here’s how to apply

1. Prepare a cover letter that demonstrates you’ve read this job description. It should highlight how your experience is applicable.  If you specifically have experience in the height safety industry, please be sure to highlight this in your cover letter. GENERIC COVER LETTERS will be discarded and not considered.

2. Include your resume and ensure it has your proper contact information.

3. Complete the survey questions via the seek application process.

4. Submit and complete these items via the seek application process only, no phone calls, please!

A new and exciting career is waiting for you.

You're only human. 

It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

About the Community Team

At Medibank, our purpose is "Better Health for Better Lives" - for both our people and our customers. Geographically based, cross-functional teams help us build stronger community connections, deepen trust, and deliver more personalised support.

By tailoring experiences to local needs, we create lasting relationships and more meaningful work. Join our local teams and make a real impact in your community.

About the Role

We have an exciting full-time opportunity for a Customer Service and Sales Consultant, internally referred to as a Local Community Consultant, at our Maroochydore QLD store. This role includes a flexible rotating roster working between the hours of 8am to 8pm Monday to Friday, with some Saturday work.

As a Local Community Consultant, you connect Medibank's products and services with your local community. You take ownership of the customer experience, providing end-to-end support across multiple channels - whether in-store, over the phone, in the community, or via messaging.

With a diverse skill set, you solve everyday challenges, adapt quickly, and keep customers at the heart of everything you do. You're curious, creative, and results-driven, always open to new ideas and ways of working.

There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health  

About you

• You're a multitasker who confidently supports customers across messaging, face-to-face, and phone channels.
• You're passionate about serving your local community and growing lasting customer relationships.
• Self-motivated and results-driven, you take pride in delivering the right solutions with accuracy and care.
• You're diligent and detail-oriented, ensuring every interaction is accurate, every product or service is the right fit, and your customers' privacy is always protected.
• A true team player, you're open to stepping outside your role to support peers and explore new ideas - all to better serve the community.

Why You'll Love It Here

• Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
• Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
• Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach - we want to hear from you!

Imagine working with us

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.  

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn't a buzzword, it's a reality.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

About the role

As a Collections Officer at Charter Mercantile Pty Ltd, you will play a vital role in managing the company's accounts receivable process. Based in our Redcliffe, Queensland office, this full-time position will see you working closely with customers to resolve outstanding payments and maintain strong financial relationships.

What you'll be doing

• Contacting customers to follow up on late or outstanding payments

• Negotiating and arranging suitable payment plans with customers

• Documenting all customer interactions and payment arrangements

• Identifying and escalating high-risk accounts to management

• Providing regular reports on the status of the accounts receivable portfolio

• Adhering to all relevant policies, procedures and regulatory requirements

What we're looking for

• At least 1 years' experience in a collections or accounts receivable role

• Experience in both commercial and consumer debt collections

• Strong communication and negotiation skills, with the ability to liaise effectively with customers

• Excellent attention to detail and record-keeping abilities

• A solutions-focused approach to problem-solving

• A positive, empathetic and professional manner when dealing with customers

• Australian citizenship or permanent residency required

What we offer

At Charter Mercantile, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you can expect:

• A collaborative and inclusive team culture that values work-life balance·

• 37.5 hours per week FT between 7.00am – 5.00pm Monday to Friday.

• No late nights or weekends required

• Fully paid training with continued support and coaching.

• Redcliffe Parade location, office overlooks beautiful Moreton Bay, short walk from Blue Water Square Shopping Centre.

• 2-minute walk from bus stop

• Free Parking available

About us

Charter Mercantile Pty Ltd is a leading provider of financial services and solutions to businesses across Australia. With a focus on exceptional customer service and a commitment to innovation, we have built a strong reputation in the industry. As a growing company, we offer exciting career opportunities and the chance to be part of our continued success.

If you're ready to take the next step in your collections career, we encourage you to apply now.

About Us

At Viva Solutions, we are one of Sydney's leading Sales and Marketing companies, known for our positive, transparent, and dynamic work environment. We partner with some of Australia’s most recognized brands, helping them grow their customer base through face-to-face marketing and call centre campaigns.

Our team works hard and plays harder. With rapid growth on the horizon, we’re looking for motivated, like-minded individuals to join us in expanding our business and shaping the future of sales.

Who We’re Looking For: We’re seeking energetic, confident, and motivated individuals who are ready to take on a challenge and grow within our fast-paced, high-earning environment.

Key Qualities:

• Positive, outgoing, and confident personality

• Must be 18+ with full working rights (No student visas or part-time applicants)

• Fluent in English

• Available to work full-time

• Strong communication skills and the ability to engage with diverse people

• Ambitious and looking for career progression – not just another 9-to-5!

What We Offer:

• Competitive weekly base salary + Super

• Uncapped commissions with additional weekly bonuses (many of our team earn over $1,500 per week!)

• Paid travel opportunities across Australia for work and networking

• A supportive and fun work environment with regular team events, including Friday night drinks at our rooftop bar!

• Rapid career progression with internal promotions only – grow with us!

• Personal development lessons to help you succeed both professionally and personally

Perks of the Job:

• Achievable career progression in a fast-growing company

• Opportunities to travel while you work

• Be part of a vibrant, supportive team culture

Who Thrives Here: While no specific experience is required, successful candidates often come from backgrounds like:

• Call centre

• Retail

• Trades with excellent communication skills

• Front office, admin, and reception roles

• Hospitality, bar, and event staff

• Athletes and coaches

• Travelers, backpackers, and those with a passion for adventure

If this sounds like the opportunity for you, we’d love to hear from you! Apply now, and start your journey toward an exciting and rewarding career with us.

Westernport Water's core functions are to provide drinking water, recycled water and wastewater services to properties and communities throughout our district.

We are one of 18 water corporations operating and reporting to the State Government of Victoria.

We are responsible for servicing 21,916 customers from 27 townships across an area covering 300 square kilometres, encompassing Millowl (Phillip Island) and mainland communities from The Gurdies to Archies Creek.

The region has one of the highest ratios of visitors to residents of any destination in Australia. During peak periods, there can be approximately 120 visitors to every resident.

About the Corporation

Westernport Water will service a healthy community through clever collaboration and protect the environment for future generations. Westernport Water delivers sustainable drinking water, recycled water, and wastewater services to the region.

We offer our staff:

• A truly flexible working environment including a monthly RDO for full time employees
• A range of provisions to support work/life balance including access to request purchase leave and a 9-day fortnight
• Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
• Salary Continuance Insurance to provide comfort and security for eligible ongoing employees
• Innovative systems and processes for a safe and welcoming workplace, including a highly regarded wellbeing program
• A focus on positive culture and engaged employees in alignment with our values of ‘Care, Courage and Commitment'

About the role - Ongoing, Full time, based at Newhaven head office

Band 5 ($77,132 to $98,067 plus super and benefits)

We are seeking a proactive and solutions-focused Revenue Coordinator with a strong commitment to delivering high-quality outcomes and exceptional stakeholder support.

The Revenue Coordinator plays a key part in managing daily debt recovery activities, implementing alternative payment solutions, and contributing to the development of effective revenue strategies.

Key Responsibility Areas

• Oversee debt recovery activities to ensure timely revenue collection and resolution of complex billing and debt-related enquiries.
• Lead and motivate a team responsible for meter reading and customer care, including identifying training needs and creating development plans.
• Manage the full accounts receivable function, including monthly reconciliation of metered charges and scheme accounts with the general ledger.
• Coordinate billing processes across multiple tariffs and charges, ensuring accuracy and efficiency in reporting and reimbursement claims.
• Maintain strong relationships with government agencies and support audit processes, while enhancing the utility billing system for improved data integrity and reporting.

Qualifications and Experience

• Proven experience in delivering high-quality customer service, particularly in metering and billing.
• Extensive experience in debt collection and recovery processes, with a strong understanding of industry best practices.
• Experience working in a utility or local government environment is highly regarded.
• A relevant tertiary qualification is desirable but not essential.

Please respond to the following Key Selection Criteria

• Strong background in managing debt recovery processes, including implementing alternative payment options and supporting customers in financial hardship.
• Demonstrated experience in utility metering and billing, with a solid understanding of regulatory and legislative requirements.
• Proven ability to lead and motivate teams, supported by excellent communication, presentation, and interpersonal skills.
• Skilled in managing customer accounts and contributing to strategic initiatives within utility or local government environments.

Applications close 2 November 2025

Applications will be reviewed, and interviews may be conducted on a rolling basis prior to the closing date. Early submission is encouraged.

How to apply

For your application to be considered please submit your resume and a cover letter detailing how you have achieved the responsibilities of the key selection criteria, qualifications and experience via https://www.westernportwater.com.au/vacancies/

For further information, contact the People, Culture & Safety team at recruitment@westernportwater.com.au

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.

The Revenue Coordinator plays a key part in managing daily debt recovery activities, implementing alternative payment solutions, and contributing to the development of effective revenue strategies.

The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future.  We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.

We currently have one(1) permanent full-time opportunity for a Team Leader in Customer Services working at Karrakatta Cemetery. Suitable applicants will be placed into a pool to be considered for future vacancies at all Metropolitan Cemeteries Board sites.

About you

• You are an experienced customer service officer who takes pride in delivering excellent service while adhering to processes.
• You care about ensuring customers’ service needs are met in a caring, compassionate and efficient manner.
• You have strong attention to detail, auditing and recording information accurately, and keeping customer databases up to date.
• You enjoy developing your team members by coaching them, modelling best practice behaviours, and consistently upholding the Code of Conduct.  
• You flourish in a team environment, motivating and promoting a positive work culture.
• You are comfortable liaising with team leaders across multiple locations to ensure suitable distribution of resources.

About the role

We are seeking a hands-on Team Leader with the capacity to think through complex customer concerns and understands their team. You will actively contribute to the leadership and development of a high performing team that provides seamless customer service to clients in our beautiful cemeteries.

The Team Leader Customer Services will be responsible for:

• Establishing and maintaining positive relationships with customers, ensuring their needs are addressed effectively and in accordance with legislation, MCB policy, procedures and guidelines.
• Prepares, maintains and audits cremation and memorial records to ensure completeness and accuracy.
• Provides on the job training/coaching and exhibits best practice behaviours to support team development and growth of Customer Service Officers in sales and ashes processing, emphasizing proactive engagement and conflict resolution.
• Processing and administration of forms, permits, invoices and other transactions, and maintaining meticulous records using our customer database.
• Prepares, maintains and audits cremation and memorial records to ensure completeness and accuracy.

This role reports to the Customer Services Coordinator and forms part of the MCB's wider Support Services Team.

Why you want to work at the Metropolitan Cemeteries Board

The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:

• encourages innovation and continuous improvement
• values self-leadership and emotional intelligence
• provides opportunity to do rewarding and challenging work
• provides flexible start and finish times, within operational requirements
• provides ongoing training and development opportunities
• remunerates you with Award based salary and leave entitlements plus 11.5% superannuation
• includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.

Equity and Diversity 

The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. 

Further Job Related information 

For more information about these roles please contact Ms Janani Alvapillai, Customer Services Coordinator, on 08 9383 5293.

Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application.  If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228.

Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.

How to apply

To be considered for an interview, please submit:

• your current CV outlining your work experience and skills as relevant to this opportunity.
• a covering letter of no more than 2 pages that demonstrate why you would be successful in the role, with particular attention to the work-related requirements below:
  1. Demonstrated experience in provision of excellent customer service customer service, with a focus on complaint resolution and relationship management.
  2. Experience leading and guiding a small team of Customer Service Officers
  3. Excellent verbal and written communication skills with the ability to convey complex information in a clear and understandable manner.
  4. Strong analytical and problem-solving skills to address customer concerns effectively.
  5. Demonstrated ability to empathize with customers and maintain composure in challenging situations.

Eligibility Requirements

1. The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.
2. Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.

On-line application lodgement

Apply online by clicking on the “apply for job” button.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.

Applications close Friday, 24 October 2025 at 16.00.

Outbound Sales Consultant – Life Insurance

South Melbourne

$100K–$120K+ OTE (inc. super)

Full Time

Hybrid after probation

Stop Dialling for Dollars on Cold Leads

If you've been grinding through cold calls in telco, energy, or insurance and you're sick of rejection ratios, this might interest you.

About SaveU

We're a life insurance brokerage working with Australians who actually want to talk to us.

Every lead you'll handle has already reached out asking about cover. Your job is to understand what they need, match them to the right product, and close the deal.

We don't need you to be a life insurance expert – we'll train you on that. What we need is someone who knows how to build trust quickly over the phone, can have genuine conversations about money and protection, and knows how to close without being pushy.

The Role

You'll work warm inbound leads exclusively. No cold calling, no lead generation, no chasing people who hung up on you yesterday.

This is consultative sales at general advice level – you'll ask the right questions, understand their situation, recommend appropriate cover, and guide them through the application. You'll also work with existing clients on policy reviews and identify opportunities to improve their cover where it makes sense.

You'll have weekly KPIs and commission targets. Commissions are uncapped and paid monthly. Top performers consistently hit $120K+ OTE including super.

After probation, the role is hybrid – work from home when it suits, come into South Melbourne when you need the team around you.

What You Need

Proven outbound sales experience – if you've worked in telco, energy, insurance, or similar environments where you've had to build rapport fast and close over the phone, you'll know what this takes.

You need to be comfortable working to targets, self-motivated, and genuinely interested in helping people make decisions about their financial protection. This isn't order-taking – you need to be able to drive urgency while being empathetic about what can be emotional conversations.

RG146 certification required (or willingness to complete – we cover the cost).

What's On Offer

Base salary plus uncapped commissions. Top performers exceed $120K OTE (including superannuation).

Monday to Friday, 9am to 5pm.

Actual work-life balance, not the kind that gets mentioned in the ad then forgotten.

We'll train you properly on life insurance products, underwriting, and our sales process. If you want to move into financial advice longer term, we support RG146 and can create that pathway.

You'll work with a team that actually talks to each other, leadership that's transparent about what's working and what isn't, and regular coaching to help you hit your numbers.

How to Apply

Send through your CV and a brief cover letter explaining your sales background and why you're interested in moving into life insurance.

We're looking to fill this role quickly for the right person.

SaveU is an equal opportunity employer.