Collections Officer
Charter Mercantile Pty Ltd
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About the role
As a Collections Officer at Charter Mercantile Pty Ltd, you will play a vital role in managing the company's accounts receivable process. Based in our Redcliffe, Queensland office, this full-time position will see you working closely with customers to resolve outstanding payments and maintain strong financial relationships.
What you'll be doing
Contacting customers to follow up on late or outstanding payments
Negotiating and arranging suitable payment plans with customers
Documenting all customer interactions and payment arrangements
Identifying and escalating high-risk accounts to management
Providing regular reports on the status of the accounts receivable portfolio
Adhering to all relevant policies, procedures and regulatory requirements
What we're looking for
At least 1 years' experience in a collections or accounts receivable role
Experience in both commercial and consumer debt collections
Strong communication and negotiation skills, with the ability to liaise effectively with customers
Excellent attention to detail and record-keeping abilities
A solutions-focused approach to problem-solving
A positive, empathetic and professional manner when dealing with customers
Australian citizenship or permanent residency required
What we offer
At Charter Mercantile, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you can expect:
A collaborative and inclusive team culture that values work-life balance·
37.5 hours per week FT between 7.00am – 5.00pm Monday to Friday.
No late nights or weekends required
Fully paid training with continued support and coaching.
Redcliffe Parade location, office overlooks beautiful Moreton Bay, short walk from Blue Water Square Shopping Centre.
2-minute walk from bus stop
Free Parking available
About us
Charter Mercantile Pty Ltd is a leading provider of financial services and solutions to businesses across Australia. With a focus on exceptional customer service and a commitment to innovation, we have built a strong reputation in the industry. As a growing company, we offer exciting career opportunities and the chance to be part of our continued success.
If you're ready to take the next step in your collections career, we encourage you to apply now.