Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

Are you looking for a new role where you can make a difference and further develop your customer service skills? Look no further! These roles are an exciting and rewarding opportunity to join our National Contact Centre (NCC), a critical function of the NDIA! We have multiple opportunities to join the NDIA as an APS4 Service Officer within NDIA’s NCC.

The NCC is the primary communication channel for people to contact the NDIS. The NCC responds to telephone, email and webchat enquiries from NDIS participants, prospective participants, providers, organisations and the general public. This role presents a great opportunity to represent the NDIA and work with the community to ensure the successful delivery of the NDIS.  

We have multiple APS4 NCC Service Officer positions available in our NCC location of ACT - Deakin and QLD - Townsville.

The NCC operates between 8am and 8pm Monday to Friday excluding Public Holidays. This role involves a flexible mix of inbound and outbound calls, email processing and Webchat, requiring you to work rotating shift patterns of 7.5 hours per day, Monday to Friday. Shift preferences can be requested and may be granted depending on business needs.

Successful candidates will receive comprehensive training, delivered face to face in the office 9am to 5pm daily for the first four weeks, followed by a highly supported consolidation period of a further 8 weeks working primarily in the office. After this initial period, flexible hybrid work from home arrangements and reduced hours can be considered in line with NDIA’s endeavour to support flexible working arrangements. This is a shift work position, so you must be available to work during the NCC’s operating hours and be available to work as per the work pattern.

As an APS4 National Contact Centre Service Officer, you will play a vital role in providing exceptional customer service and support to those who contact the NDIS National Contact Centre. Your efforts will contribute to the NDIAs objectives to create a world-class National Disability Insurance Scheme, and you will have the opportunity to positively impact the lives of many individuals and their families.

To be successful in this role we are looking for candidates that can demonstrate:

•    Empathy and patience while communicating with callers.
•    Previous call centre or complex customer service experience.
•    Effective communication skills when under pressure.
•    A willingness to put the participants at the heart of everything they do.

The ideal candidate will have a background working within a contact centre or service delivery environment, with the ability to handle sensitive and personal information with utmost integrity. You will be able to work collaboratively within a team and foster a positive work culture and environment.

To join our team, you will have:

A positive contemporary attitude to people with a disability, whilst promoting inclusion and diversity  
A willingness to work within a team environment 
Attention to detail with the ability to learn new processes 

Staff in our NCC engage directly with the Australian public, so it is essential for candidates to possess the ability to interact with members of the community with complex needs that may be disadvantaged. NCC Contact Service Officers will rely on their interpersonal and communication skills to support our participants and achieve positive outcomes. Successful candidates will have the ability to leverage on their personal resilience to work within an environment that may be confronting and challenging at times.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements
Competitive remuneration and working conditions that support a positive work life balance
Access to ongoing professional development and learning

While this role is ideally performed from ACT - Deakin and QLD - Townsville, working from our other NCC offices in WA - Midland, VIC - Richmond, VIC - Dandenong and QLD - Robina may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Monday 27 October 2025 at 11.30pm AEST

If you have any questions, please contact Nicole Moore on 07 5501 6932 or email ncc.recruiting@ndis.gov.au 

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ndia@dfp.com.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

Are you looking for a new role where you can make a difference and further develop your customer service skills? Look no further! These roles are an exciting and rewarding opportunity to join our National Contact Centre (NCC), a critical function of the NDIA! We have multiple opportunities to join the NDIA as an APS4 Service Officer within NDIA’s NCC.

The NCC is the primary communication channel for people to contact the NDIS. The NCC responds to telephone, email and webchat enquiries from NDIS participants, prospective participants, providers, organisations and the general public. This role presents a great opportunity to represent the NDIA and work with the community to ensure the successful delivery of the NDIS.  

We have multiple APS4 NCC Service Officer positions available in our NCC location of ACT - Deakin and QLD - Townsville.

The NCC operates between 8am and 8pm Monday to Friday excluding Public Holidays. This role involves a flexible mix of inbound and outbound calls, email processing and Webchat, requiring you to work rotating shift patterns of 7.5 hours per day, Monday to Friday. Shift preferences can be requested and may be granted depending on business needs.

Successful candidates will receive comprehensive training, delivered face to face in the office 9am to 5pm daily for the first four weeks, followed by a highly supported consolidation period of a further 8 weeks working primarily in the office. After this initial period, flexible hybrid work from home arrangements and reduced hours can be considered in line with NDIA’s endeavour to support flexible working arrangements. This is a shift work position, so you must be available to work during the NCC’s operating hours and be available to work as per the work pattern.

As an APS4 National Contact Centre Service Officer, you will play a vital role in providing exceptional customer service and support to those who contact the NDIS National Contact Centre. Your efforts will contribute to the NDIAs objectives to create a world-class National Disability Insurance Scheme, and you will have the opportunity to positively impact the lives of many individuals and their families.

To be successful in this role we are looking for candidates that can demonstrate:

•    Empathy and patience while communicating with callers.
•    Previous call centre or complex customer service experience.
•    Effective communication skills when under pressure.
•    A willingness to put the participants at the heart of everything they do.

The ideal candidate will have a background working within a contact centre or service delivery environment, with the ability to handle sensitive and personal information with utmost integrity. You will be able to work collaboratively within a team and foster a positive work culture and environment.

To join our team, you will have:

A positive contemporary attitude to people with a disability, whilst promoting inclusion and diversity  
A willingness to work within a team environment 
Attention to detail with the ability to learn new processes 

Staff in our NCC engage directly with the Australian public, so it is essential for candidates to possess the ability to interact with members of the community with complex needs that may be disadvantaged. NCC Contact Service Officers will rely on their interpersonal and communication skills to support our participants and achieve positive outcomes. Successful candidates will have the ability to leverage on their personal resilience to work within an environment that may be confronting and challenging at times.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements
Competitive remuneration and working conditions that support a positive work life balance
Access to ongoing professional development and learning

While this role is ideally performed from ACT - Deakin and QLD - Townsville, working from our other NCC offices in WA - Midland, VIC - Richmond, VIC - Dandenong and QLD - Robina may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Monday 27 October 2025 at 11.30pm AEST

If you have any questions, please contact Nicole Moore on 07 5501 6932 or email ncc.recruiting@ndis.gov.au 

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ndia@dfp.com.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.

• Handling inbound and outbound calls to assist with member enquiries, applications, renewals, and product orders
• Accurately updating and maintaining member records in our CRM system
• Promoting products and services to meet member needs and support retention
• Processing payments, upgrades, resignations, and order fulfilment
• Resolving enquiries and complex member situations with professionalism and empathy
• Working toward individual and team KPIs in a contact centre environment

• Previous experience in a contact centre or customer service role (highly regarded)
• Strong communication and interpersonal skills – both written and verbal
• A sales mindset with the ability to identify and respond to member needs
• Excellent attention to detail and accuracy in data processing
• Strong computer skills and confidence using CRM systems and Microsoft Office
• Ability to manage competing priorities and work well both independently and within a team

• A passion for helping people and delivering excellent service
• A positive, can-do attitude and commitment to team success
• A proactive and solutions-focused approach to challenges
• A mindset of continuous improvement and a desire to contribute to a great team culture

• West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
• WFH hybrid opportunities for work-life balance and no weekends
• Supportive training and career progression + gain a Cert III in Financial Services

Collection House (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

About your new role
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

What your new job involves

• Manage outstanding accounts with clients from Australia’s largest institutions
• Making and receiving high volume outbound/inbound calls
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

• Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities
• Gain a Certificate III in Financial Services
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire
• End-of-Trip Facilities available for bicycle storage and showers

Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• A natural problem solver and solution provider
• Are driven by genuine compassion for our customers
• Love connecting with people and communicate with confidence
• Basic computer literacy skills
• A desire to learn and take on feedback

Essential Criteria

• Our Contact Centre operating hours are Monday to Friday 7:30am – 7:00pm with rosters between these times
• Must be available to work permanent full-time (38 hours)

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Our client is Australia's leading supplier of Liquid Petroleum Gas (LPG) for residential, commercial, and light industry customers in Australia and New Zealand, being the leading provider and has developed safe, sustainable, and innovative energy solutions for more than 350,000 homes and businesses across a variety of applications and industry sectors.

Seeking friendly Customer Service for administration tasks, being predominantly a call centre-based role, including emails, phone calls, assisting with accounts, and customer liaising. Main point of contact with customers to assist in areas such as establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances, and managing debtors.

What this means for you:

• Steady employment on an ongoing basis in a great team environment
• Monday to Friday 8am - 4pm
• $39.72, plus penalty rates for Weekend, Public Holiday and Overtime
• This is an ongoing casual position with the option to go permanent for the right candidate

Duties:

• Confidently interact with customers/clients in person and over the phone as being first point of contact.
• All administration aspects of customer transactions, including filing, updating records, banking, correspondence, price adjustments, phone calls, processing orders, invoicing/sales.
• Liaising with customers on delivery times, selling, and arranging of installation of appliances
• Assist with monitoring and reporting to your manager on market and competitor activity, sales, leads, and feedback on marketing activities.
• Comply with industry and company policies

Skills, Qualifications & Experience:

• Experience: Strong administration and accounts processing skills with Call Centre experience
• Well Presented: Must be well presented and punctual
• Computer literate: Experience using multiple packages and willing to learn
• Customer Service: Confident telephonic skills and Customer Service presence
• Physically fit & healthy: Must be able to pass a Medical and Drug, and Alcohol Screening
• Communication: Strong verbal and written communication skills (English)
• Residential Live within 30 minutes of Canning Vale with own reliable vehicle
• Working Rights Seeking candidates with unrestricted Australian work rights as this is a long term role.

Casual | Multiple Positions

$36.32 per hour (please note that junior rates may apply)

We are currently seeking a motivated Member Services Officer to enhance and support PCYC Lang Park Youth Club operations by ensuring all members and customers receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you!

What we can offer

• In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
• Free PCYC gym membership
• 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
• Volunteer day every year
• Access to our Employee Assistance Program (EAP)
• Access to our online learning management system and facilitated programs, such as our Leadership Development Program – Your career progression is important to us!
• Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

Your New Role

You will be at the forefront responding to club enquiries, providing advice and information as well as partaking in up-selling and cross-selling of PCYC products and services. You will also prepare point of sale devices including cash registers and electronic swipe devices in addition to some office administration. We’re committed to fostering a supportive, respectful, and positive atmosphere where everyone is welcome. Every interaction with our members is designed to contribute to their sense of belonging and growth. By joining us, you’ll play a crucial role in directly influencing positive change in your community. If this sounds like you, click ‘apply’ to be taken directly to our PCYC careers page to download the Position Description obtain more information.

About You

• Minimum 12 months experience working in a customer service or sales role
• Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook)
• Current First Aid and CPR certificates (or ability to obtain)
• Qualification in Fitness, Sport and Recreation or similar or interest in developing in this area (nice to have but not required)

Please note: Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies. All PCYC employees are required to complete a National Police Check upon commencement.

PCYC is committed to achieving and supporting a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples as well as people from culturally diverse backgrounds. 

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. 

• A natural flair for customer service and strong communication skills
• Sharp attention to detail and the ability to manage complex enquiries
• Intermediate computer skills and confidence navigating multiple systems
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and a commitment to team success

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Auto Classic is a highly reputable, dynamic and prestigious BMW & MINI dealership, representing a global brand. It is our mission to provide our clients with unparalleled individually tailored customer service.

The products and services we provide are highly desired within a specific target market, demanding premium quality and professionalism.

An exciting opportunity has become available for an experienced Service Advisor to work within our fast paced, industry leading service department. 

Reporting to the Aftersales Manager, you will be an integral part of our overall customer experience with responsibilities including but not limited to: 

• Ensure premium service consulting tailored to the individual needs of each customer

• Attending to customers dropping cars off for service & advise maintenance, warranty and service matters as required

• Receiving customer telephone calls, email or direct enquiries for service bookings, as well as general maintenance and repair advice

• Diagnose customer problems and maximise workshop throughput

• Customer and vehicle database management

What we offer:

• A generous remuneration package 

• Both in-house and external training from BMW Group

• The opportunity to work in a prestigious and established Dealership 

The ideal candidate will possess the following attributes: 

• Previous experience in an Automotive Service Advisor role is preferred

• Technical/Automotive knowledge

• Impeccable personal presentation & phone skills

• Friendly, welcoming demeanour and a team player

• Excellent interpersonal and communication skills (written and verbal)

• Ability to perform calmly and efficiently in a fast paced environment

• Exceptional time management and organisational skills

• Conscientious and self-motivated with a strong eye for detail

• Committed to providing exemplary customer service and always willing to go the extra mile!

If you meet the above selection criteria and you’re a people person who is committed to the customer experience, then this role is for you! Please apply by clicking ‘Apply for this job’ - we would love to hear from you!

Please note that only shortlisted candidates will be contacted.

• Coordinate installations with customers, technicians, and internal teams
• Manage shipping, receiving, and inventory of tracking hardware
• Serve as the Account Manager for smaller clients, providing proactive support
• Handle customer queries, escalating issues where required
• Train customers on system use to ensure optimal value from telematics software
• Maintain CRM and account records accurately and efficiently
• Collaborate cross-functionally with Sales, Operations, and Technical teams
• Prepare and share regular reports on installations, shipments, and account activity

• Proven experience in customer service, operations coordination, or sales support
• Strong multitasking and organisational skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy in record-keeping
• Proficiency in Microsoft Office and CRM systems

• Background in logistics, shipping, or inventory management
• Experience with SaaS, telematics, or asset tracking technology
• Familiarity with platforms like Geotab

• Career development and progression opportunities
• Exposure to global operations and cross-functional projects
• Collaborative and supportive team environment
• Hybrid working flexibility