Westernport Water's core functions are to provide drinking water, recycled water and wastewater services to properties and communities throughout our district.

We are one of 18 water corporations operating and reporting to the State Government of Victoria.

We are responsible for servicing 21,916 customers from 27 townships across an area covering 300 square kilometres, encompassing Millowl (Phillip Island) and mainland communities from The Gurdies to Archies Creek.

The region has one of the highest ratios of visitors to residents of any destination in Australia. During peak periods, there can be approximately 120 visitors to every resident.

About the Corporation

Westernport Water will service a healthy community through clever collaboration and protect the environment for future generations. Westernport Water delivers sustainable drinking water, recycled water, and wastewater services to the region.

We offer our staff:

• A truly flexible working environment including a monthly RDO for full time employees
• A range of provisions to support work/life balance including access to request purchase leave and a 9-day fortnight
• Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
• Salary Continuance Insurance to provide comfort and security for eligible ongoing employees
• Innovative systems and processes for a safe and welcoming workplace, including a highly regarded wellbeing program
• A focus on positive culture and engaged employees in alignment with our values of ‘Care, Courage and Commitment'

About the role - Ongoing, Full time, based at Newhaven head office

Band 5 ($77,132 to $98,067 plus super and benefits)

We are seeking a proactive and solutions-focused Revenue Coordinator with a strong commitment to delivering high-quality outcomes and exceptional stakeholder support.

The Revenue Coordinator plays a key part in managing daily debt recovery activities, implementing alternative payment solutions, and contributing to the development of effective revenue strategies.

Key Responsibility Areas

• Oversee debt recovery activities to ensure timely revenue collection and resolution of complex billing and debt-related enquiries.
• Lead and motivate a team responsible for meter reading and customer care, including identifying training needs and creating development plans.
• Manage the full accounts receivable function, including monthly reconciliation of metered charges and scheme accounts with the general ledger.
• Coordinate billing processes across multiple tariffs and charges, ensuring accuracy and efficiency in reporting and reimbursement claims.
• Maintain strong relationships with government agencies and support audit processes, while enhancing the utility billing system for improved data integrity and reporting.

Qualifications and Experience

• Proven experience in delivering high-quality customer service, particularly in metering and billing.
• Extensive experience in debt collection and recovery processes, with a strong understanding of industry best practices.
• Experience working in a utility or local government environment is highly regarded.
• A relevant tertiary qualification is desirable but not essential.

Please respond to the following Key Selection Criteria

• Strong background in managing debt recovery processes, including implementing alternative payment options and supporting customers in financial hardship.
• Demonstrated experience in utility metering and billing, with a solid understanding of regulatory and legislative requirements.
• Proven ability to lead and motivate teams, supported by excellent communication, presentation, and interpersonal skills.
• Skilled in managing customer accounts and contributing to strategic initiatives within utility or local government environments.

Applications close 2 November 2025

Applications will be reviewed, and interviews may be conducted on a rolling basis prior to the closing date. Early submission is encouraged.

How to apply

For your application to be considered please submit your resume and a cover letter detailing how you have achieved the responsibilities of the key selection criteria, qualifications and experience via https://www.westernportwater.com.au/vacancies/

For further information, contact the People, Culture & Safety team at recruitment@westernportwater.com.au

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.

The Revenue Coordinator plays a key part in managing daily debt recovery activities, implementing alternative payment solutions, and contributing to the development of effective revenue strategies.