About the role

Join the Swoosh Finance team as a Junior Collections Officer based in our Springwood, Queensland office. In this full-time role, you will play a vital part in ensuring the timely recovery of overdue debt, working closely with customers to negotiate repayment plans and find suitable solutions.

What you'll be doing

• Contacting customers by phone, email, and letter to discuss outstanding payments and negotiate repayment arrangements

• Maintaining detailed records of all customer interactions and updates in the company's systems

• Identifying and escalating complex cases that require specialist attention

• Providing updates to management on the status of the collections portfolio

• Adhering to all relevant regulatory requirements and internal policies

• Contributing to the continuous improvement of our collections processes and practices

What we're looking for

• Excellent communication and negotiation skills, with the ability to work sensitively with customers

• Strong attention to detail and organisational skills to maintain accurate records

• Competency in computer use and confidence in making outbound calls to clients

• A team player with the ability to work independently and meet deadlines

• A commitment to providing exceptional customer service

What we offer

At Swoosh Finance, we are committed to supporting our employees' personal and professional growth. You'll enjoy a competitive salary, regular performance reviews, and opportunities for advancement. We also offer a range of benefits, including:

• Industry-leading commission structure + additional monthly incentives

• Free onsite parking & close to public transport

• A modern office that is centrally located

• Complimentary barista-style coffee, fruit & snacks

• Employee social club

About us

Swoosh Finance is a leading financial services provider, specialising in consumer lending and debt management solutions. With over 20 years of experience, we pride ourselves on our commitment to exceptional customer service and innovative approach to the industry. Join our growing team and be a part of our continued success.

Apply now to become our next Junior Collections Officer.

Only shortlisted applicants will be contacted.

Are you an experienced RTO administrator who loves getting the details right?
We’re growing fast at Trade Skills Australia, and we’re looking for a motivated Customer Services Officer who understands the world of vocational education and thrives on structure, compliance, and helping people succeed through RPL.

Our mission is simple — we help skilled tradespeople across Australia turn their experience into nationally recognised qualifications. If you’ve worked in an RTO, you know how rewarding it is to see learners achieve that outcome — and how vital accurate administration is in making it happen.

You’ll be a key part of our enrolment and assessment operations, managing candidate documentation and supporting the RPL process from enquiry to completion.
Your day-to-day will include:

• Handling candidate communication via phone and email.

• Processing enrolments and maintaining our internal RPL systems.

• Ensuring compliance, data integrity, and documentation accuracy.

• Coordinating with assessors and admin staff to keep candidate files moving smoothly.

If you’re the kind of person who takes pride in doing things properly the first time and enjoys keeping processes running like clockwork — you’ll fit right in.

• Proven administrative or data management experience — ideally within an RTO, CRICOS, or VET environment.

• Understanding of RTO compliance and student record management.

• Confidence using cloud-based CRMs, student management systems, or RTO software.

• Excellent written and verbal communication skills.

• A proactive approach and natural attention to detail.

• Bonus: Experience supporting RPL, enrolments, or ASQA audits.

• A genuine impact helping tradespeople achieve nationally recognised qualifications.

• A supportive, down-to-earth team that values initiative and results.

• Bonus scheme available to all employees.

• Flexible working arrangements — we care about outcomes, not hours.

• A fast-moving environment with room to grow your RTO career.

If you’re an RTO professional who loves compliant systems, smooth workflows, and helping candidates achieve — we’d love to hear from you.
Bring your RTO know-how to Trade Skills Australia and be part of something meaningful.

• Provide quality customer service by responding to inquiries and providing information to customers and internal stakeholders over the phone
• Process and manager customer orders, liaising with drivers and clients on inquiries.
• Provide information on online orders, pricing, checks and updating customer records.
• Resolve customer complaints professionally and work collaboratively in a team environment.

• Previous experience working in the food distribution or a relevant industry.
• Excellent customer service experience.
• A pro-active and enthusiastic individual that works well in a team with a positive, can-do attitude.

Our Customer and Operations Advisory team continues to grow, assisting leading organisations across Banking driving sustainable improvements across their business

Working with KPMG you will consult on client projects, translating business and customer needs into target operating models, operational requirements and working processes. You will identify changes and recommend solutions that will typically involve a combination of customer centricity, process and value stream analysis, operational management, continuous improvement, organisational change and digital transformation outcomes leading to innovative operations.

Join our team of highly talented and experienced professionals, with access to powerful KPMG methodologies and global resources.

Your Opportunity

As a Manager in our Customer and Operations team, you will have a successful track record working across Banking. You’re now looking to join a high growth team to work with a prestigious range of clients and play a key role in developing the practice. You’ll bring a passion for growing high calibre teams and managing multiple streams that will see you building on your experience in reviewing business performance, go-to-market strategies and putting together the end-to-end service delivery of engagements.

Key responsibilities will include:

• Experience in mobilising and leading the delivery of large-scale transformation programs integrating business and technology to deliver business value in the Banking sector 

• Leading and coaching others in projects, and mentoring staff as they grow their capabilities, careers and client service impact

• Proven ability to apply technical knowledge into solving problems for banking clients

• Showing initiative and capability to work closely with clients with limited requirement for direction on delivery/technical matters on complex projects

• Collaborating with the national team across multiple different offices

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills and experience should include: 

• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems

• Experience or exposure to the practical application of continuous improvement methodologies such as Human Centered Design, Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS

• Proven ability to translate business and customer needs into best practice process and operational design requirements, with experience in implementing the designs within core and enabling processes

• Experience in design or deployment of process automation to support improvements in efficiency, effectiveness or service is desirable

• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences

• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation

• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives

• Highly developed written and verbal communication skill

• Have experience in structured problem solving and advanced analytical skills

• Experience undertaking business requirement analysis

• Understanding or exposure to Target Operating Model design and delivery is desirable

A supporting tertiary qualification is highly advantageous

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.

Join a Big 4 Bank and Make a Meaningful Impact

• Providing empathetic and tailored support to customers experiencing financial difficulty.
• Handling enquiries with professionalism, urgency, and care.
• Using your resilience and communication skills to guide customers toward financial recovery.
• Applying negotiation and problem-solving techniques to assess and offer appropriate hardship solutions.

• Experience in customer service or contact centre environments.
• Confidence in managing sensitive conversations with empathy and discretion.
• A strong customer-first mindset and a passion for helping others.
• Excellent attention to detail and the ability to work accurately under pressure.
• Collections experience is a plus, but not essential.

• Career Progression
  - Work with a Big 4 bank known for investing in its people.
• Supportive Environment
  - Be part of a collaborative team in a modern Parramatta office.
• Great Pay
  - Earn $38.99/hour + super + loadings, with the potential for a permanent salary package.
• Stability & Growth
  - Full-time hours with a high chance of contract extension or permanency.
• Purpose-Driven Work
  - Make a real difference in customers' lives every day.

• Location: Parramatta
• Roster: Rotating shifts Monday to Saturday, between 8:00am - 8:00pm
• Employment Type: Full-time, 9-month contract with strong potential for permanent conversion

CERT Training, a subsidiary of Engenco Limited operates Australia wide and delivers nationally accredited training. Specialising in rail and infrastructure training CERT leverages extensive industry experience to deliver effective training solutions.

In addition, CERT Training delivers high-risk and specialised training, ensuring compliance with state and national legislation for the transport sector.

Are you passionate about delivering exceptional customer experiences? CERT is on the lookout for a proactive and client-focused Client Engagement Co-Ordinator to become the welcoming first point of contact for all client enquiries and service interactions.

In this dynamic role, you'll be instrumental in creating positive first impressions - whether through inbound calls, chatbot conversations, or online requests. You'll ensure enquiries are resolved efficiently or directed appropriately, while identifying opportunities to enhance the customer journey and improve internal processes. You'll also support outbound campaigns such as training recertification reminders and program promotions, and help maintain the smooth operation of our marketing platforms.

This position reports to the Training Manager, QLD and works closely with the Salisbury Team.

Essential Knowledge, Skills and Experience:

• Demonstrated experience in a client-facing or customer service role.
• Strong interpersonal skills with active listening and empathy.
• Professional handling of inbound and online enquiries.
• Familiarity with CRM systems and/or chatbot platforms.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and a proactive, solutions-oriented mindset.
• Excellent written and verbal communication skills.

Desirable Knowledge, Skills and Experiences:

• Experience with marketing automation platforms (e.g., Klaviyo).
• Background in preparing quotes or proposals.
• Exposure to Registered Training Organisations (RTOs) and an understanding of Vocational Training.
• Familiarity with soft sales or account management.
• Understanding of customer journey mapping or experience improvement.
• Knowledge of the rail and civil construction industries (a plus).
• Interest in digital marketing, promotions, and campaign coordination.

• Competitive Remuneration: Enjoy a competitive salary package, including salary sacrifice options, opportunities for overtime and Time Off in Lieu (TOIL).
• Opportunities for Career Growth and Development: Unlock your potential with professional development initiatives, such as our Learning Academy Scholarships to support your ongoing learning and career development.
• Flexible Working Options: We offer flexibility in hours and days as well as support hybrid working for eligible roles, to help manage a work-life balance.
• Paid Parental Leave: Up to 12-weeks paid parental leave for eligible employees.
• Benefit Portal: Get access to exclusive retail discounts and a range of wellbeing resources.
• Appreciation: We recognise and celebrate the contributions, achievements and milestones of our people.
• Commitment to the Communities we work in: Take advantage of our paid Volunteer Leave and be part of our Diversity & Inclusion and MakeSustainable Committees.

We would love to hear from you if you think this position is a match for you. If you don't meet all the above listed criteria, we still encourage you to apply. We are dedicated to supporting growth and development, creating a workplace where everyone has the opportunity to succeed.

Successful candidates will be required to undergo pre-employment checks, including a medical assessment with drug and alcohol testing, provide a valid police clearance and confirm their eligibility to work in Australia. Strictly no Agencies please.

We are proud to be an equal opportunity employer that fosters a diverse and inclusive workforce. Our culture is built on integrity, commitment, collaboration and excellence, where every employee is valued and respected, empowering them to bring their best selves to work. We welcome applicants from all cultures, identities and experiences.

We encourage you to reach out to us directly if you need any support or adjustments during the recruitment process. You can contact us at recruitment@engenco.com.au.

CUSTOMER SERVICE CONSULTANT

📍 Clontarf 4019 | 🕒 Full-time | 🏢 3monkeez 

Join a dynamic and growing company! We're looking for a motivated and detail-oriented Customer Service professional to support our Northern Regions — including SA,WA,NT, FNQ, and QLD.

Why 3monkeez?

We’re a national leader in stainless-steel plumbing and drainage products, known for our quality, innovation, and service. With multiple warehouses and a growing team, we offer stability, full training, and a collaborative workplace where your contribution matters.

About the Role:

The Customer Service role is responsible for providing customer support through accurate order entry, timely responses to enquiries, and the preparation of quotations. This role supports customers in designated territories including South Australia (SA), Western Australia (WA), Northern Territory (NT), Far North Queensland (FNQ), and Queensland (QLD).

Key Responsibilities:

Order Entry & Enquiries

• Accurately enter customer orders into SAP and send order confirmations via email in a timely manner for delegated areas.

• Respond promptly and professionally to customer enquiries via phone and email.

• Maintain clear and effective communication with customers to ensure their needs and expectations are met.

Estimating & Quoting

• Prepare accurate quotations based on customer requests, including both standard items and custom-made products.

• Handle quotes specifically for SA, NT, FNQ, and QLD regions, including follow-up where necessary (if QLD is included in scope).

• Liaise with manufacturing and technical staff to clarify product specifications, and pricing

• Understand company pricing structures to provide correct and competitive pricing to customers

Customer Interaction

• Facilitate incoming calls, ensuring prompt and helpful responses to customers

• Develop strong relationships with internal teams and external customers

• Facilitate face to face customer interactions where required

Administrative & General Duties

• Assist in general housekeeping to maintain a clean and organised work environment.

• Support other team members and departments in other national offices where required

• Contribute to a positive and collaborative team culture

Key Skills & Attributes:

• Strong attention to detail and accuracy

• Exceptional customer service and the genuine passion for helping people

• Excellent written and verbal communication skills

• Ability to work effectively both independently and as part of a team

• Willingness to assist in all departments of the business if needed, to get customer orders processed and out the door

• Good time management and organisational skills

• Proficiency in order management systems and MS Office Suite

• Customer-focused mindset with a proactive approach to problem-solving

Qualifications & Experience:

• Minimum 2 years' experience in customer service or sales support role essential

• Experience with estimating or quoting processes is preferred but not essential

• Knowledge with using SAP AND SALESFORCE preferred but not essential

• Full Training will be provided
  

If you are someone who enjoys working with people, thrives in a structured environment, and wants to play a key part in maintaining our reputation for exceptional service across Australia, apply today via quick apply or by emailing your cover letter and resume to HR@3monkeez.com.au

Only shortlisted candidates will be contacted.

Be Part of Suncorp’s Thriving Contact Centre in Townsville!

Our newly opened Contact Centre is expanding our team even further! If you’re passionate about delivering outstanding customer service, this is your chance to join Suncorp's new Contact Centre in Townsville.

We are hiring Part-Time Customer Service Representatives to play a key role as Sun & Gio Specialist.

Start Date: Wednesday, 5th November 2025
Engagement Centres: Thursday, 16th October 2025 at our Contact Centre Hub in Townsville

Shift Pattern:

This role is a Part-Time Role offering: 

• Option 1: 30 hours per week – Monday - Thursday Start window 9:00am -11:00am

Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What You’ll Be Doing

As an Sun & Gio Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include:

• Delivering exceptional service to new and existing customers
• Offering tailored solutions to help customers with their insurance needs
• Meeting and exceeding sales and service targets with a focus on customer satisfaction
• Resolving customer concerns quickly and efficiently

Why You’ll Love Working at Suncorp Townsville

Joining Suncorp means more than just a job — it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:

• Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives (pro-rata for part-time hours)
• Milestone payment: Receive a payment after completing 12 months of employment
• Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
• Work-life balance: We ensure you have the support you need both personally and professionally
• Staff discounts: Access exclusive deals from over 400 top Aussie retailers
• Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
• Reward & recognition programs: We celebrate your hard work and achievements
• Career development: Ongoing training, growth opportunities, and support to reach your full potential
• Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
• Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland

Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.

What You’ll Bring

We’re looking for individuals who have:

• A passion for customer service and a strong desire to help people
• Excellent problem-solving abilities, with the ability to simplify complex information
• Motivation to consistently achieve and exceed targets
• A collaborative mindset and ability to work both virtually and in-person
• Resilience, adaptability, and a proactive approach to learning and development

Training Period

• Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office — equipping you with everything you need to succeed in the role.
• Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.

Home Office Setup Requirements

As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
• A private and distraction-free workspace Ready to Make an Impact?

Ready to Make an Impact?

Suncorp is committed to North Queensland — focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.

If you're looking for a rewarding career with a company that values you — chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.

Please note: As part of the application process, all candidates are required to complete an online assessment. It takes around 30 minutes, and the more effort you put in, the better your results will reflect your skills. Please be aware that applications cannot be considered without a completed assessment