Junior Collections Officer
Swoosh Finance
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About the role
Join the Swoosh Finance team as a Junior Collections Officer based in our Springwood, Queensland office. In this full-time role, you will play a vital part in ensuring the timely recovery of overdue debt, working closely with customers to negotiate repayment plans and find suitable solutions.
What you'll be doing
Contacting customers by phone, email, and letter to discuss outstanding payments and negotiate repayment arrangements
Maintaining detailed records of all customer interactions and updates in the company's systems
Identifying and escalating complex cases that require specialist attention
Providing updates to management on the status of the collections portfolio
Adhering to all relevant regulatory requirements and internal policies
Contributing to the continuous improvement of our collections processes and practices
What we're looking for
Excellent communication and negotiation skills, with the ability to work sensitively with customers
Strong attention to detail and organisational skills to maintain accurate records
Competency in computer use and confidence in making outbound calls to clients
A team player with the ability to work independently and meet deadlines
A commitment to providing exceptional customer service
What we offer
At Swoosh Finance, we are committed to supporting our employees' personal and professional growth. You'll enjoy a competitive salary, regular performance reviews, and opportunities for advancement. We also offer a range of benefits, including:
Industry-leading commission structure + additional monthly incentives
Free onsite parking & close to public transport
A modern office that is centrally located
Complimentary barista-style coffee, fruit & snacks
Employee social club
About us
Swoosh Finance is a leading financial services provider, specialising in consumer lending and debt management solutions. With over 20 years of experience, we pride ourselves on our commitment to exceptional customer service and innovative approach to the industry. Join our growing team and be a part of our continued success.
Apply now to become our next Junior Collections Officer.
Only shortlisted applicants will be contacted.