Customer Service Consultant - Hardships
Hays | Contact Centres
Contract/Temp
Apply Now
Big 4 Bank
Parramatta Location
$38.99 + Super
Big 4 Bank
Parramatta Location
$38.99 + Super
Join a Big 4 Bank and Make a Meaningful Impact
Are you driven by purpose and passionate about helping people through life's challenges?This is your chance to build a rewarding career with one of Australia's most respected Big 4 banks.
We're looking for Customer Service Consultants - Hardships & Collections to join our compassionate and solutions-focused team.
You'll be the voice of support for customers navigating financial hardship, helping them regain stability and confidence.
This is a full-time, 9-month contract with strong potential for permanent placement.
You'll receive
Comprehensive training, ongoing support, and access to career development pathways within a leading financial institution.
What You'll Be Doing
- Providing empathetic and tailored support to customers experiencing financial difficulty.
- Handling enquiries with professionalism, urgency, and care.
- Using your resilience and communication skills to guide customers toward financial recovery.
- Applying negotiation and problem-solving techniques to assess and offer appropriate hardship solutions.
- Experience in customer service or contact centre environments.
- Confidence in managing sensitive conversations with empathy and discretion.
- A strong customer-first mindset and a passion for helping others.
- Excellent attention to detail and the ability to work accurately under pressure.
- Collections experience is a plus, but not essential.
- Career Progression
- Work with a Big 4 bank known for investing in its people. - Supportive Environment
- Be part of a collaborative team in a modern Parramatta office. - Great Pay
- Earn $38.99/hour + super + loadings, with the potential for a permanent salary package. - Stability & Growth
- Full-time hours with a high chance of contract extension or permanency. - Purpose-Driven Work
- Make a real difference in customers' lives every day.
- Location: Parramatta
- Roster: Rotating shifts Monday to Saturday, between 8:00am - 8:00pm
- Employment Type: Full-time, 9-month contract with strong potential for permanent conversion
Apply now and start your journey with a Big 4 bank that values your growth and your heart.