We are seeking experienced Call or Contact Centre Operators on behalf of a NSW State Government client. his is a fantastic opportunity to deliver high-quality customer service in a structured, supportive environment. Full training is provided, and successful candidates will work onsite on a rotating roster.

About Us

Adecco is one of the world’s leading workforce solutions providers, trusted by government and private sector clients across Australia. We specialise in connecting skilled professionals with meaningful opportunities, offering dedicated support throughout the recruitment process. With a strong presence in the public sector, we’re committed to helping you find roles that align with your experience and career goals.

Responsibilities

• Handle general enquiries and provide accurate information to customers
• Deliver a positive customer experience across phone, email, and digital channels
• Maintain accurate records and escalate unresolved issues appropriately
• Support administrative tasks and contribute to continuous improvement

Mandatory Requirements:

• Willingness to obtain National Police Check
• Availability to work onsite in Newcastle – no hybrid options
• Full-time attendance for onsite training is required

• Contractors will be placed on a 2-week rotating roster
• Each shift pattern is worked for 4 weeks, then rotated
• Shifts include:
  • Early start (e.g. 7:00 AM)
  • Mid-shift (e.g. 9:00–10:00 AM)
  • Late shift (e.g. 11:00 AM)
• No consecutive rosters will have the same shift pattern

Your Profile

• 2–3 years’ experience in customer service (call centre, admin, or retail)
• Strong written and verbal communication skills
• Intermediate computer skills (typing, email, MS Outlook & Teams)
• Technically savvy and quick to learn new systems
• Previous government or office-based experience is highly regarded

Don’t miss this opportunity to be part of a supportive and high-performing team. Submit your resume before 12:00 PM on Thursday, 16 October 2025.

Click Apply now and our team will be in touch.

Contact

For any questions, feel free to contact us at poonam.devi@adecco.com.au

• Respond to outage and network inquiries with accurate, safety-focused advice
• Coordinate field staff deployment and support incident resolution
• Manage calls and maintain data integrity
• Contribute to service improvements and team development

• Certificate III in Customer Contact or equivalent experience
• Proven customer service experience
• Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
• Ability to work under pressure and in a team environment

• Initial 2 weeks of full-time (10 days) onsite training
• The ability to commit to hours ranging from 15 to 38 per week, with flexibility to scale up or down based on business needs
• Must successfully complete a National Police Check (NPC) prior to starting — we’ll manage and support the process for you

Employment Type: Permanent Full Time
Remuneration: $64,529.24 per annum (during training)  $68,764.05  per annum + allowances, shift penalties, overtime
Hours Per Week: 38
Requisition ID: CAM26888
Location: Sydney

Join the team at NSW Ambulance as an Emergency Medical Call Taker

Benefits of working for NSW Ambulance 

• Salary range - $64,529.24 (during training) $68,764.05 per annum + allowances, shift penalties, overtime 
• 5 weeks of annual leave per year · An organisation that champions Diversity, Equity and Inclusion ·
• Be part of the team and have staff allocated uniforms on day one ·
• Diverse career opportunities across clinical and non-clinical roles in regional and metro NSW ·
• Have job security in a permanent full-time role ·
• Enjoy discounted gym rates, health and wellness coaching, free vaccinations and take advantage of a range of free training and talent programs for your professional development
• Discounted private health insurance
• Employee Assistance Program (EAP) for staff and family members ·
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing. ·
• Superannuation contributions of 12%

About NSW Ambulance

NSW Ambulance provides essential health services to the people of NSW, relieving suffering through out of hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, whether it be metropolitan, rural or regional, we are there to provide medical care and transport when you need it.

About the role

No two days will ever be the same as an Emergency Medical Call Taker in our NSW Ambulance Control Centres. Every shift and every call has the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

During your Emergency Medical Call Taker training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment. ·
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene. ·
• We have centres state-wide including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown) & Western (Dubbo). This advertisement is for applicants to be based in Sydney ONLY. Roles are appointed on a permanent full time basis across a 24/7 rotating roster.

About you

Emergency Medical Call Taker roles are unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds. You are likely to be a good fit for these positions if you: ·

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm. ·
• Are tech savvy enough to use multiple software systems whilst under pressure. ·
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation. ·
• Maintain a calm, resilient composure in stressful situations.
• Demonstrate the highest standards of professional conduct and support for others.
• Learn quickly, developing your capability whilst embracing constructive feedback.
•  Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off) \

Applicants Information ·

• Roles are appointed on a permanent full time basis, working 12 hour shifts, across a 24/7 rotating roster. Applicants are expected to be in a position to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case by case basis with the outcome being at the discretion of the Control Centre. This position will be for our Sydney Ambulance Centre (Eveleigh) ·
• You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in the Control Centre ·
• For information on the process, stages and general frequently asked questions, please refer to the  Recruitment and Selection Guide 

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator Leonie Garvey at Leonie.Garvey@health.nsw.gov.au. If you wish to discuss any accessibility requirements in relation to your application, please contact ambulance-diversity@health.nsw.gov.au  

Need more information?

1.   Click here for the Role Description
2.  Find out more about applying for this position

For role related queries or questions contact  AMBULANCE-ControlCentreRecruitment@health.nsw.gov.au

Applications Close: 31 October 2025

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the heart of North Sydney. In this role, you will report directly to the Country Manager, working in a vibrant and energetic environment that fosters growth and collaboration.

What you will do :

• Organizing and managing the customer database for Australia.

• Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected.

• Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself.

• Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, accounting included.

• Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.

• Assisting in sales events and actively supporting the commercial session.

• Manage sample set orders across the region, as well as in the showroom.

Do you have what it takes?

• 1-2 years of previous full-time working experience in Customer Service teams, active in a highly competitive, brand sensitive, service-oriented market.

• Work experience in the field of Eyewear/fashion/luxury goods is an advantage.

• Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment.

• Proficient computer skills (Office especially Excel, SAP knowledge is advantageous);

• Strong communications, positive thinking, ability to listen, recognized team player;

• Capable of working independently with the ability to manage multiple projects with tight deadlines simultaneously.

• Must have unrestricted working rights in Australia

What is on the offer:

• You will have the opportunity to grow as the business grows and be involved in that growth journey planning.

• Competitive compensation package

• Prime location in North Sydney

• Employee discounts on products

• Excellent verbal and written communication skills
• Strong attention to detail
• Proven experience in a high-volume contact centre or a customer service environment
• Ability to work effectively in a team setting
• Highly motivated and results-driven
• Unrestricted working rights in Australia
• Available for a rotating roster between 7:00am and 7:00pm, Monday to Friday (rosters rotate; shifts cannot be chosen)
• Available to work full-time on-site in Newcastle

• Professional phone manner
• Proficiency in MS Office
• Strong teamwork and collaboration skills
• Exceptional attention to detail
• Ability to resolve enquiries with accuracy and efficiency
• Comfortable working in a fast-paced, high-volume environment
• Must be available to commence on 6th November

Position: Office Administrator

Location: Various positions in Hornsby and surrounding areas

We are currently seeking experienced Customer Service Officers to join our clients in various locations in Hornsby and the surrounding areas. In this role, you will provide administrative support to ensure efficient office operation.

Responsibilities:

• Take and process customer orders by phone or email

• Liaise with warehouse staff for inventory availability

• Update various databases

• Coordinate and manage office supplies, including ordering and maintaining inventory

• Assist in the preparation of presentations and reports

• Perform other administrative duties as assigned

Requirements:

• HSC or equivalent

• Strong organisational and time-management skills

• Excellent communication skills, both verbal and written

• Proficient in Microsoft Office Suite

• Ability to work independently and as part of a team

• Previous experience in an administrative support role is preferred

• Unlimited workrights in Australia

If you meet the requirements and are interested in this position, please submit your resume and cover letter. We look forward to hearing from you!

If you meet the requirements and are interested in this position, please submit your resume and cover letter. We look forward to hearing from you!

• Act as a central point of contact for all compliance, risk, and policy-related queries.
• Present updates at Board meetings and report regularly to the Commercial Director.
• Maintain and monitor risk registers, working closely with risk owners to meet reporting deadlines.
• Allocate and oversee mandatory staff compliance training.
• Support the school’s Workplace Health & Safety Committee and assist in Return-to-Work processes.
• Ensure all school policies remain compliant with current legislation and lead updates and communications as required.

• Proven experience in risk, compliance, or workplace health & safety (education sector experience is advantageous).
• Sound knowledge of legislative and regulatory requirements relevant to schools or community organisations.
• Familiarity with risk management tools (e.g. Risk Wizard or similar platforms).
• Tertiary qualifications in a relevant discipline.
• A valid Blue Card (or ability to obtain one).

About us

SKYONE is Australia’s most experienced skydiving operator, with over 50 years of commitment to the sport of skydiving in Australia. We are a passionate group of skydiving professionals across 11 locations, comprising Australia’s largest skydive training organisation. We turn a fear of heights into smiles and enable people to reach heights they could never have of imagined.

About you

You are a highly experienced office manager that works well in a fast-paced environment where the pressure can be on at times. You have an in-depth working knowledge of modern office automation principals and technologies. You plan ahead to ensure your team have the resources they need to provide top-notch customer service. You are comfortable working with both the executive and front-line customer service staff to ensure the smooth running of all aspects of the SKYONE's Airlie Beach Dropzone local office.

About the job

You will be responsible for the day to day office administration of one of Australia's busiest skydiving centres.

Key functions:

• Ensure the office environment is maintained to organisational and OHS standards to ensure smooth business operations, safety of our staff and customers, and compliance with regulation.

• Oversee the day to day operations of the dropzone and ensure that all administrative activities comply with company and APF policy. Escalate skydiving operations matters to the Dropzone Safety Officer as required.

• Oversee record keeping activities and provide regular reports to the General Manager

• Work closely with operational staff to support a high level of safety and service to SKYONE customers.

• Allocate and monitor dropzone operational tasks to administration and manifest staff to support smooth dropzone operations.

• Manage local human resources in terms of rosters, training, performance review and employee support.

• Promote continuous improvement by taking feedback from staff and other stakeholders, reviewing standards, formulating plans for improvement, and working with management on implementation.

• Act as a coordination point to to resolve complex customer issues.

• Participate in recruitment and hiring/on-boarding activities.

• Ensure SKYONE’s brand is consistently represented in a positive manner.

No skydiving experience or industry knowledge is required, we will provide training. You will need to have managed on office that included a fast paced customer service environment before where you've had many plates in the air at one time.

Our crew is a diverse, friendly, fun-loving mob that values a supportive workplace.

• Milton offices with onsite parking or close to ferry.
• Full-time office hours M-F with NFP salary packaging.
• Supportive, values-based team culture.

•  Working with individuals to solve challenges of access and independence including minor home modifications and home maintenance;
• Raising awareness of how assistive technology (AT) can transform daily living;
• Educating health professionals in the application of AT;
• Extending reach through innovation, research, and technology;
• Contributing to the development of new AT solutions; and
• Advocating for barrier-free participation in community life.

• Join a passionate and purpose-driven organisation making a real difference in people’s lives.
• Supportive, values-based team culture with team celebrations.
• Opportunities for professional development and growth.
• Salary packaging benefits available.
• Onsite parking if required.