CUSTOMER SERVICE CONSULTANT

📍 Clontarf 4019 | 🕒 Full-time | 🏢 3monkeez 

Join a dynamic and growing company! We're looking for a motivated and detail-oriented Customer Service professional to support our Northern Regions — including SA,WA,NT, FNQ, and QLD.

Why 3monkeez?

We’re a national leader in stainless-steel plumbing and drainage products, known for our quality, innovation, and service. With multiple warehouses and a growing team, we offer stability, full training, and a collaborative workplace where your contribution matters.

About the Role:

The Customer Service role is responsible for providing customer support through accurate order entry, timely responses to enquiries, and the preparation of quotations. This role supports customers in designated territories including South Australia (SA), Western Australia (WA), Northern Territory (NT), Far North Queensland (FNQ), and Queensland (QLD).

Key Responsibilities:

Order Entry & Enquiries

• Accurately enter customer orders into SAP and send order confirmations via email in a timely manner for delegated areas.

• Respond promptly and professionally to customer enquiries via phone and email.

• Maintain clear and effective communication with customers to ensure their needs and expectations are met.

Estimating & Quoting

• Prepare accurate quotations based on customer requests, including both standard items and custom-made products.

• Handle quotes specifically for SA, NT, FNQ, and QLD regions, including follow-up where necessary (if QLD is included in scope).

• Liaise with manufacturing and technical staff to clarify product specifications, and pricing

• Understand company pricing structures to provide correct and competitive pricing to customers

Customer Interaction

• Facilitate incoming calls, ensuring prompt and helpful responses to customers

• Develop strong relationships with internal teams and external customers

• Facilitate face to face customer interactions where required

Administrative & General Duties

• Assist in general housekeeping to maintain a clean and organised work environment.

• Support other team members and departments in other national offices where required

• Contribute to a positive and collaborative team culture

Key Skills & Attributes:

• Strong attention to detail and accuracy

• Exceptional customer service and the genuine passion for helping people

• Excellent written and verbal communication skills

• Ability to work effectively both independently and as part of a team

• Willingness to assist in all departments of the business if needed, to get customer orders processed and out the door

• Good time management and organisational skills

• Proficiency in order management systems and MS Office Suite

• Customer-focused mindset with a proactive approach to problem-solving

Qualifications & Experience:

• Minimum 2 years' experience in customer service or sales support role essential

• Experience with estimating or quoting processes is preferred but not essential

• Knowledge with using SAP AND SALESFORCE preferred but not essential

• Full Training will be provided
  

If you are someone who enjoys working with people, thrives in a structured environment, and wants to play a key part in maintaining our reputation for exceptional service across Australia, apply today via quick apply or by emailing your cover letter and resume to HR@3monkeez.com.au

Only shortlisted candidates will be contacted.