Job Description

We are Sydney's fastest growing market firm. We help create financial independence and lifestyle change for our clients through debt reduction and tax minimization. Due to recent expansion, we are looking for 2 persuasive individuals to join our high energy Appointment Setting Team!

You will be responsible for organizing and booking qualified appointments for our in-home Sales Team. If you have a track record of success in booking a high percentage of appointments, you could be the person we are looking for.

WE PROVIDE:
- A friendly and motivated small team environment.
- Ongoing support in your role.
- Great pay for the right person.
- Career growth within the business.

You will be earning a great salary plus fantastic commission structures. The hours are 11am to 7pm for Monday to Friday. OTE is $1,250 + per week.

Job Types: Full-time, Casual

Salary: $30 plus super plus commissions 

Job Types: Full-time, Casual

Salary: $30.00 per hour

Job Type: Casual

Salary: $30.00 per hour

About us

aXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners' course and competency records nationwide. As an industry leader, we’re on an exciting growth journey, transforming the way training providers and employers manage and support their learners.

Recognised as a Great Place to Work for three years running, we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career, there’s never been a better time to join our team and help us shape the future of education technology.

The opportunity

As a Customer Support Agent you will provide first line technical support to our customers as part of our Support Centre based in our brand new Toowong office.

We have multiple opportunities to join our talented team, whilst the role will be located in Brisbane, you will have the ability to work remotely up to 2 days per week (upon successful training is completed).

Responsibilities

• 🛠️ Technical Support: Provide technical support via calls, chats, and a ticketing system—answering questions about our software.

• 🎯 Customer Inquiries: Manage and resolve customer inquiries, escalating issues when needed to ensure prompt resolution.

• ⏱️ Service Standards: Complete tasks within service standards, meeting our defined response & resolution targets.

• 📋 Zendesk Logging: Log every interaction—record customer issues, escalations, and actions in Zendesk (our Service Management System).

• 💬 Client Communication: Deliver high-quality customer service—professional communication with a helpful, positive attitude.

• 🤝 Customer Relationships: Build strong customer relationship - go the extra mile to enhance user satisfaction and retention.

• 📚 Product Knowledge: Develop deep product knowledge of the aXcelerate system to support customers confidently.

• 🧩 Cross‑Functional Support: Support cross-functional teams by identifying customer pain points and sharing insights that drive improvement.

About you

• Passion for customer service: Motivated to work in an exciting SaaS space with a genuine love for customer service.

• Fast‑learner: Able to master software systems and support workflows quickly.

• Communication: Strong interpersonal, verbal, and written skills—clear and professional in all channels.

• Problem‑solving: Able to escalate when needed and resolve issues promptly.

• Support‑experience: Previous customer support experience (ideally in a SaaS, call centre, or fast-paced environment).

• Team‑player: Willing to support colleagues and contribute to a positive, cooperative team vibe.

• Ability to multitask: Skilled at juggling multiple inquiries and prioritizing tasks effectively.

• Time‑management: Excellent at staying organized and responsive under pressure.

What we offer

• Remuneration package of $62,000 per annum plus Superannuation

• A central location, close to public transport, cafes and shops, with free on-site parking available.

• A vibrant, supportive and team-oriented culture, with regular team activities and social events.

• Opportunities for flexible and hybrid working.

• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget

• Access for you and your family to an Employee Assistance Program and resources.

• Cashback offers and discounts on popular brands through our Employment Hero app.

• Opportunities for career development with well defined career pathways across the business.

• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

How to apply

Please submit an up-to-date resume which outlines your suitability for the role.

We're looking for individuals who resonate with our values - H.E.A.R.T.: Honesty, Empathy, Acceptance, Respect, and Trust, whilst also bringing a unique perspective to their work.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

If you require any reasonable adjustments during the application process, please let us know by emailing careers@axcelerate.com

aXcelerate acknowledges the Traditional Owners of the land where we work, live and learn and we pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We are committed to fostering learning and development in the communities that we serve.

• Regents Park
• $36 + Super
• Immediate Start – Temp to Perm opportunity

• Provide professional customer support via phone and email
• Process and manage customer orders with accuracy and efficiency
• Liaise with logistics and warehouse teams to coordinate deliveries and resolve issues
• Maintain up-to-date records in ERP and CRM systems
• Assist with reporting, product information, and administrative tasks
• Collaborate with internal teams to streamline service and improve efficiency

• Relevant experience in customer service, order management, or logistics coordination experience
• Exposure to ERP or CRM systems
• Strong organisational and multitasking skills
• Excellent attention to detail and written and verbal communication
• A collaborative, proactive attitude and the ability to work within set timeframes

• Be part of a professional and supportive team environment
• Enjoy hybrid flexibility once training is complete
• Work with a globally recognised brand in Western Sydney
• Onsite parking and modern office facilities

Key Responsibilities:

Your position will be that of Customer Service Executive or any other comparable position nominated by Bodum following consultation with you. The position will be on permanent full-time basis. The responsibilities and duties of this position are set out below and currently include:

·       First point of contact for new and existing customers for all general enquiries in a positive and professional manner

·       Answering phones - taking messages/directing calls

·       Resolve customer queries through different channels including phone, email, mail

·       Diagnose issues and offer comprehensive solutions to meet the needs of both customers and staff

·       Register and monitor all product exchanges and returns efficiently

·       Effective and timely communication to support sales teams and back-office functions

·       Build cross functional relationships with teams in sales, warehouse & logistics

·       Assist in monitoring the progress of orders placed, including EDI orders

·       Develop and manage product roadmaps, aligned with business strategy and market opportunities.

·       Conduct market and competitor analysis to identify trends and gaps in the market.

·       Support the maintenance of our and retail partners eCommerce sites, ensuring imagery, descriptions and content are accurate.

·       Support sales team with product submissions and presentations.

·       Lead the planning, content development, and production of the yearly product catalogue for both countries.

·       Draft and maintain product pricelists, ensuring accuracy, profitability, and timely implementation into business software systems.

·       Plan, organise, and execute trade shows and consumer expos, from stand design and logistics to product presentation and follow-up.

·       Create and maintain Electronic Data Interchanges (EDI’s) to support key customers. Coordinate and develop engaging customer newsletters to drive awareness and sales.

·       Execute the yearly promotional plan, including scheduling and coordinating monthly promotions.

·       Act as the “voice of the consumer” in all product-related discussions.

APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members. 

Our OneMusic team educate the designated industry sectors about licensing obligations and our role in ensuring our members are paid. Once licensing is established, the Customer Relations team assist businesses (licensees) with their day-to-day queries for the OneMusic brand.

This role is a full-time permanent position, reporting to the Customer Relations Manager. As a Customer Relations Associate, you will be providing responsive customer service, working to Service Level Agreements (SLAs), with a standard of excellence to sustain ongoing licensing. Your role will also include educating both licensees and the public of their licensing obligations, including ensuring music creators are paid for the performance of their works.

The role is based in our Ultimo office, which is on Gadigal land.   

As a Customer Relations Associate, your responsibilities will include:
 

• Managing and resolving phone and written queries from licensees including the handling and escalating of disputes and complaints.

• Maintaining accounts including contact detail updates, changes of ownership and cancellation information.

• Cultivating knowledge of the company’s portfolio of licences and tariffs.

• Evaluating and managing held accounts with a view to reducing where possible.

• Undertaking outbound call/email contact with assigned clients to ensure appropriate licensing coverage.

• Obtaining music use information from licensees and providing adjustment instructions to internal Business Partners.

To thrive in this role, you'll need:
 

• Minimum 2 years’ experience in portfolio management of high-volume accounts, including continuous evaluation.

• Great phone manner demonstrating well-developed interpersonal skills and a customer focus.

• Experience in conflict resolution and building rapport.

• Strong computer literacy and intermediate ability in Microsoft Office Suites.

• Advanced comprehension and written communication skills.

What You'll Love:

• Our friendly and collaborative work environment. Our team thrives on our values of collaboration, respect, skill, imagination, and accountability.  

• Hybrid work options, combining the convenience of remote work with in-office collaboration. 

• Generous employee benefits such as: learning and development programs; 18 weeks paid parental leave (including for adoption, foster or kinship care); discounted private health benefits; novated lease vehicles arrangements; access to financial services; employee assistance programs and more.  

Application Process:
 

Ready to be a valued addition to our team? Take the plunge and apply now – we're looking forward to hearing from you! Apply by 26 October 2025 by submitting your resume and a cover letter outlining your relevant experience and why you're the right fit for this role. We're excited to learn more about you!  

We are committed to being a culturally safe and responsive workplace where staff from all backgrounds feel welcome, respected, and supported.  While this role requires specific skills and experience, we encourage people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, and people with disability who are interested in this position to put an application in, even if they’re not sure if they meet every single bit of the selection criteria.  

We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People & Culture team (hr@apra.com.au) to discuss support or adjustments in our recruitment process that may be required.  

Contact Information:
 

For any questions, feel free to reach out to Linda Hale, Manager, Customer Relations at lindah@onemusic.com.au. We look forward to hearing from you!

Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives!

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025. We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

What’s in it for You:

• Great for University Students or school leavers looking to gain practical experience and launch their careers.
• Additional earning potential through weekend penalty rates (on top of base), overtime, on-call shifts, and bonus incentives.
• Ongoing training and development with continuous support and mentorship.
• A collaborative team environment with like-minded professionals.
• Access to novated lease options and the Flare Benefits program.
• Monthly team lunches and birthday celebrations.
• A vibrant workplace culture with frequent team events and celebrations.
• Study support program – Yes, we’ll pay YOU to further your education!

About the Role:

• Ensure prompt delivery of vehicles to clients, providing efficient and reliable service.
• Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Assist in coordinating vehicle logistics, ensuring seamless and efficient operations.
• Prepare vehicles for hire, including thorough detailing of both the interior and exterior.
• Support new client onboarding, ensuring they have all the necessary information and assistance.
• Experience the excitement of driving a variety of high-quality vehicles!

About You:

• Valid driver's license with a clean driving record (Essential).
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to work independently, manage your time effectively, and thrive in a team-based environment.
• Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 40 hr work week.

Apply Now:

If you, or someone you know, are interested in a Customer Service Representative position with a rapidly growing, people-focused organisation, click APPLY, and our Talent Team will reach out to you!

About the Company
This organisation is focused on providing professional property valuation services and they take pride in their commitment to operational excellence and their customer-centric approach.

The Role
In this dynamic and key administrative position, you will oversee and manage the end-to-end workflow for residential property valuations. The hours will be from Monday - Friday, 9am - 5pm, on-site in the Leederville office.

Responsibilities will include:

• Valuation Workflow Management: Accept and record new valuation requests, book property inspections, and make sure all documents are accurate and correctly organised.
• Scheduling and Coordination: Schedule property inspections, plan valuers' calendars for efficiency, and work with clients and valuers to keep things running smoothly.
• Customer Service & Communication: Be the main contact for clients, answering questions, giving updates, solving or reporting issues, and managing daily calls and emails to provide great customer service.

Your Profile
This role is ideal for a candidate who thrives in fast-paced environments, can balance multiple priorities and is not afraid to pick up the phone.

The ideal candidate will have:

• • Previous experience in office administration or customer-facing roles such as retail, hospitality or call centre.
  • Effective communication skills, both written and verbal, with great attention to detail and data accuracy. Including medium to fast typing capability.
  • A willingness to learn and the right attitude.
  • Problem-solving and common-sense skills with the initiative to address challenges effectively.
  • Excellent organisational and time-management abilities.
  • Adaptability and resilience in fast-paced settings, with the ability to meet tight deadlines under pressure.
  • A valid visa that allows 12-months working within one business.

If this sounds like the next step up in your customer service/administrative career, please apply today!

Reference Number: (60090-0013316381)

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

About the role

Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties, ensuring our valued clients receive the best possible support.

What you'll be doing

1. Providing prompt and efficient resolution to customer inquiries, complaints and concerns related to our products and services

2. Processing and managing product warranties, including inspections, authorisations and coordinating repairs

3. Maintaining accurate records and documentation of all customer interactions and warranty claims

4. Collaborating cross-functionally with our sales, installation and operations teams to ensure seamless customer experiences

5. Identifying opportunities for process improvements and contributing to the enhancement of our customer service protocols

6. Adhering to all company policies, procedures and quality standards to uphold our reputation for excellence

What we're looking for

1. Proven experience in a customer service or call centre role, preferably within the home improvement or retail industry ( Is required)

2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, contractors and internal stakeholders

3. Strong problem-solving and analytical skills to efficiently handle complex customer inquiries and warranty claims

4. Proficient in using customer relationship management (CRM) systems and Microsoft Office suite

5. Demonstrated attention to detail and a commitment to providing high-quality service

6. A collaborative and proactive mindset, with a genuine passion for delivering exceptional customer experiences

What we offer

At Carpet Call, we are committed to the growth and development of our employees. In this role, you will have the opportunity to expand your skills and contribute to the continued success of our business. We offer a competitive salary, comprehensive benefits package, and a positive, supportive work environment that fosters teamwork and innovation.

About us

Carpet Call is a leading provider of premium flooring solutions, serving residential and commercial clients across Victoria and South Australia. With over 50 years of industry experience, we are known for our exceptional product quality, professional installation services and unwavering commitment to customer satisfaction. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to be our next Customer Service & Warranties Representative!

Kickstart Your Career with a Tech Leader!

Ready to take your first big step into an innovative growing industry? Join a full-service technology company that's redefining solutions across Australia. We're on the lookout for a motivated Customer Support Officer who's eager to build a career-not just find a job. This is your opportunity to learn, grow, and develop a deep understanding of technical systems and customer support from the ground up.

About the Role:

As a Customer Support Officer, you'll be the first point of contact for customers/clients, helping resolve technical issues, coordinating with internal teams, and ensuring a smooth experience for every customer. You'll become an expert in managing support cases, dispatching technicians, and making sure issues are followed through to resolution.

It's hands-on, fast-paced, and ideal for someone who thrives in a problem-solving environment.

What You'll Be Doing:

• Handling inbound & outbound customer queries with professionalism
• Triaging technical issues and escalating where needed
• Coordinating with internal teams and third-party providers
• Logging cases accurately and providing timely updates
• Following up to ensure issues are resolved and customers are satisfied
• Building your knowledge of technical systems and support tools

What's In It for You:

• A chance to start your career with a respected tech company
• On-the-job training and guidance from a supportive team
• Exposure to real-world systems, software, and technical processes
• A clear pathway for career growth after 2 years in the role
• Be part of a company that values innovation, initiative, and internal promotion
• Onsite parking available, great team environment

About You:

• You've completed VCE/HSC (tertiary qualifications in IT or Business a plus)
• You're tech-savvy, curious, and ready to learn
• You're a great communicator who enjoys solving problems
• You bring energy, initiative, and a can-do attitude to your work
• You're serious about growing your career-but know it takes time, effort, and commitment

This is more than just a job-it's your chance to build a long-term future with a progressive business. If you're ready to roll up your sleeves and grow from the ground up, we'd love to hear from you.

Apply now and take the first step in a career that matters. For a confidential discussion please call Alanna 0408 410 474.