We are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need. 

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes. 

What are my accountabilities?

• Respond promptly to customer enquiries via phone and email

• Coordinate triage efforts as calls are received

• Obtain and process key information relating to customer enquires

• Maintain high level of customer service with all internal and external stakeholders
   

About you: 

• Self-motivated, driven and customer centric. 

• Caring, empathetic and resilient 

• Enjoy working within a fast-paced environment. 

• Exceptional communication and organisational skills 

• Previous Call Center Experience

• Basic Microsoft Office skills 

Hours and shifts are flexible and will suit different working patterns such as school or university hours or weekend work. Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.   

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews. 

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid

• Professional Development through Sedgwick Australia University

• +0.5 % on top of Superannuation Guarantee

• Domestic and International Career Pathways

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Engagement Experience Consultant is the first point of contact and a welcoming voice for our customers. Based in Box Hill, this role forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Job Coaches and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment. 

Perks of Working at WISE…

• Competitive Salary starting at $71,540 with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More!
• Fantastic reward and recognition initiatives and ongoing learning and development
• 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
• Learning and Development Programs
• Company Laptop & iPhone
• Exclusive benefits and discounts from leading retailers through Flare

About you:

• Proven experience of working within a Customer Centric environment
• Previous customer service experience (call centre experience preferred)
• Demonstrated qualities of empathy, integrity and compassion
• The ability to work independently as well as within a team environment
• Excellent communication and interpersonal skills
• High attention to detail in a high pressured environment
• Knowledge and experience working with Microsoft Office
• Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
• Able to manage conflict
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
• Hold a current driver’s license

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our Talent Team at recruitment@wiseemployment.com.au  

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

#WorkatWISE

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

We are seeking an experienced Service & Warranty Specialist to join our After Sales and Service team in Prestons on a permanent full-time basis.

Your role

In this role, your key responsibilities will include but are not limited to:

• Handling a high volume of inbound customer calls and make outbound calls when required.
• Support our customers in resolving product warranty issues in a timely and professional manner.
• Collaborate with our onsite Quality Assurance team for technical support.
• Address customer complaints and work on solutions to improve customer satisfaction.
• Manage and diagnose customer warranty requests.
• Troubleshoot issues and provide clear effective solutions.
• Providing outstanding customer service and product advice.
• Ensuring that our customer records are kept updated within Dynamics 365.
• Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return.
• Monitor and report on claims, issues and procedural metrics.
• Promote and uphold safety and wellbeing.

About you

It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success!

Along with your previous experience in a similar role, we’re looking for the following skills and experience:

• 3+ years of experience in Customer Service, specifically in Warranty and After Sales.
• 3+ years of experience in a high-volume inbound call centre environment.
• Be confident in conflict resolution and problem solving.
• A passion for customer service
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Enjoy communicating effectively with internal and external stakeholders
• And most importantly, thrive working within a team environment

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:

• Hybrid working option
• Free onsite parking
• Competitive remuneration
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover

Ready to apply?

Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

We are looking for a passionate Customer Service Representative who is dedicated to delivering outstanding customer support and loves to be part of an energetic, tight-knit team.

The successful candidate will ideally have experience in an inbound service role with excellent communication and problem-solving skills. This is a fast-paced role which would suit someone that is organised and can multi-task and who enjoys building relationships with our customers and providing old fashioned service.

This role is based in our Berrinba office with free on-site parking. A full-time role from 8am - 4.06pm Monday- Friday.

What you'll be doing:

• The first point of contact for all customer enquiries
• Responding via email or phone with general queries related to products, pricing and availability
• Processing of customer orders
• Work with internal departments to resolve customer order related issues
• Liaise with suppliers to meet deadlines
• Processing warranty claims
• Provide assistance with any ad-hoc administrative and customer service duties

You'll likely be a match if you have:

• A genuine desire to help people
• Initiative and time management skills
• High level of verbal and written communication skills
• Effective time management skills
• Strong problem-solving skills
• Ability to work within business processes
• Strong attention to detail
• Proficient computer skills
• Previous experience in a trade environment and associated products (preferred but not essential)

If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you.

About Us

Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators.

Our commitment to stocking the best brands at the lowest prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do.

Hardings Hardware service and deliver from its network of eight locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of cooking appliances, hot water, heating, bathroom and laundry fittings, door furniture and building materials.

Hardings Hardware is part of TTHG (Total Tools Hardware Group) and a wholly owned entity of Metcash Limited.

#INHT #LI-SC1

APS3 Participant Support Officer

• Hourly Rate: $37.36 + Super
• Contract Length: 12-month assignment with the possibility of extension
• Start date: 1st December 2025
• Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
• Location: Mackay QLD
• Start Date: ASAP, pending clearances
• Australian Citizenship is required

About the Role:

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone, via email, and SMS. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Key Duties and Responsibilities:

• Manage and resolve participant matters by actioning planning tasks as per the legislation.
• Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
• Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
• Manage the team's shared email inbox, appointments, and telephone enquiries.
• Coordinate appointments, ensuring office facilities are accessible for all.
• Perform data entry activities and ensure follow-up actions are completed.
• Receive and record complaints and other feedback in the Business systems.

What We Are Looking For:

• Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
• Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
• Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
• Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
• Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
• Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
• Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
• Adaptability: Flexibility to respond to changing circumstances and participant needs.

Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: rashi.joshi@randstad.com.au

Please note: Applications for this role close on 17th October 2025.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

APS3 Participant Support Officer

• Hourly Rate: $37.36 + Super
• Contract Length: 12-month assignment with the possibility of extension
• Start date: 1st December 2025
• Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
• Location: Mount Gravatt QLD
• Start Date: ASAP, pending clearances
• Australian Citizenship is required

About the Role:

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone, via email, and SMS. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Key Duties and Responsibilities:

• Manage and resolve participant matters by actioning planning tasks as per the legislation.
• Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
• Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
• Manage the team's shared email inbox, appointments, and telephone enquiries.
• Coordinate appointments, ensuring office facilities are accessible for all.
• Perform data entry activities and ensure follow-up actions are completed.
• Receive and record complaints and other feedback in the Business systems.

What We Are Looking For:

• Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
• Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
• Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
• Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
• Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
• Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
• Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
• Adaptability: Flexibility to respond to changing circumstances and participant needs.

Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: rashi.joshi@randstad.com.au

Please note: Applications for this role close on 17th October 2025.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

APS3 Participant Support Officer

• Hourly Rate: $37.36 + Super
• Contract Length: 12-month assignment with the possibility of extension
• Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
• Location: Rockhampton QLD
• Australian Citizenship is required

About the Role:

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone, via email, and SMS. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Key Duties and Responsibilities:

• Manage and resolve participant matters by actioning planning tasks as per the legislation.
• Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
• Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
• Manage the team's shared email inbox, appointments, and telephone enquiries.
• Coordinate appointments, ensuring office facilities are accessible for all.
• Perform data entry activities and ensure follow-up actions are completed.
• Receive and record complaints and other feedback in the Business systems.

What We Are Looking For:

• Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
• Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
• Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
• Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
• Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
• Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
• Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
• Adaptability: Flexibility to respond to changing circumstances and participant needs.

Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: rashi.joshi@randstad.com.au

Please note: Applications for this role close on 17th October 2025.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Join the Melbourne BMW Family—Part of Autosports Group!

Are you passionate about delivering exceptional customer service and creating memorable experiences? Melbourne BMW is looking for a dedicated and enthusiastic Concierge to join our dynamic team!

Why Choose Melbourne BMW and Autosports Group?

• Generous Paid Parental Leave
• Exclusive Discounts on Health Insurance
• Access to our Employee Assistance Program (EAP) for personal and professional guidance
• Family and Friends Referral Program
• Internal Referral Incentive Scheme
• Complimentary Coffee, Tea, and Hot Chocolate to energise your day
• Engaging Team Activities and BBQs to foster camaraderie
• Opportunity to make a difference through community support at both local and national levels
• A Diversity and Inclusion Council committed to creating a welcoming environment

As a Concierge, your exciting responsibilities will include:

• Greeting and welcoming customers warmly as they arrive at our dealership.
• Assisting clients with inquiries, providing information about our services, and creating a positive first impression.
• Coordinating appointments and managing the scheduling of services to ensure seamless customer experiences.
• Communicating with various departments to keep customers updated on their vehicle status.
• Offering refreshments and maintaining a comfortable waiting area for customers.
• Providing exceptional service that exceeds customer expectations and builds lasting relationships.
• Handling customer feedback and resolving concerns to ensure satisfaction.

Our ideal candidate will possess:

• Previous experience in a customer service role, preferably in the automotive industry, will be highly regarded.
• Exceptional interpersonal skills and a friendly, approachable demeanour.
• The ability to thrive in a fast-paced environment while maintaining attention to detail.
• Strong organisational and time management skills to juggle multiple tasks effectively.
• Proficient computer literacy to manage appointments and customer interactions smoothly.

If you’re excited to be part of a fantastic team at Melbourne BMW within the Autosports Group and play a key role in enhancing our customer experience, we want to hear from you! Apply today and start your rewarding journey with us!

As an Operations Support Officer, you'll play a key role in delivering essential services to Queenslanders.

Some of your key responsibilities include:

• Collaborating with a small, dynamic team to ensure efficient operations.
• Delivering frontline customer service, addressing complaints, and offering advice to customers and stakeholders.
• Administering the School Transport Assistance Scheme (STAS) and other passenger transport services.
• Assisting with the performance monitoring of service contracts and accreditations.
• Keeping up to date with procedural and legislative guidelines to ensure compliance.

You'll also demonstrate Individual Contributor competencies aligned with the Queensland Government Leadership Framework, including:

• Makes insightful decisions
• Builds enduring relationships
• Drives accountability and outcomes
• Pursues continuous growth

Qualifications & Requirements:

• A criminal history check will be undertaken prior to appointment to the role.
• Have a current C class driver's licence
• Some intra-state travel may be required.

This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Mackay region. If this sounds like your opportunity, we encourage you to apply!

Applications to remain current for 12 months

Job Ad Reference: QLD/665361/25

Closing Date: Monday, 27 October 2025