Customer Service & Administrative Support

We are looking for a friendly, organized, and proactive individual to join our team! This role primarily focuses on delivering excellent customer service but also includes a variety of administrative tasks, such as preparing quotes, data entry, and general office support.

Key Responsibilities:

• Respond to customer enquiries via phone, email, or in person with professionalism and care

• Prepare and issue quotes accurately and efficiently

• Maintain records and assist with day-to-day office tasks

• Support the team with ad hoc tasks as needed

Requirements:

• Strong communication and interpersonal skills

• Good attention to detail

• Comfortable using computer systems and basic office software

• Friendly, approachable, and solution-oriented

What we offer:

• A supportive team environment

• Opportunities to learn and grow within the company

• Varied daily tasks to keep your work interesting

If you enjoy helping people, have a keen eye for detail, and like a role that’s never exactly the same day-to-day, we’d love to hear from you!

Why join us?

We have a long history of providing exceptional care that empowers older people to live a full life.  When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

• Discounted private health insurance

• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

• Annual leave loading

• Ongoing Training and Development

• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses

• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

• Referral Bonus Program

The Role - Full-time based at our Epping Head Office.

At SCC, our Customer Service Team plays a vital role in supporting individuals and families as they explore aged care options, often during emotional and uncertain times. As Team Leader, you’ll guide and support a dedicated team who are the first point of contact for potential clients across Home Care, Retirement Living, and Residential Aged Care. You’ll help ensure every interaction is compassionate, informed, and responsive, contributing to a positive experience from the very beginning.

Reporting to the Customer Service Manager, you’ll oversee day-to-day team operations, monitor service metrics, and provide coaching and support to team members. You’ll work closely with colleagues across Residential, Home Care, Retirement Living, Marketing, and Intake to ensure seamless service delivery and client transitions. Your leadership will help shape a culture of empathy, accountability, and continuous improvement.

What You’ll Be Doing

• Allocating and monitoring team workloads and KPIs

• Providing coaching, training, and performance feedback

• Monitoring placement and call centre metrics to identify service gaps

• Triaging enquiries and ensuring timely responses

• Supporting leave coverage

• Monitor trends in enquiries and identify any marketing opportunities

• Collaborating across teams to improve occupancy and client experience

Requirements

Personal Attributes

• Empathetic and client-focused in your approach.

• Confident leading and supporting a multidisciplinary team.

• Strong communicator with a collaborative mindset.

• Committed to continuous improvement and service excellence.

Education and Experience

• Experience in customer service leadership within aged care, health, or community services.

• Familiarity with Home Care, Residential Aged Care, and Retirement Living services.

• Qualifications in business, health, or aged care (Desirable).

Skills and Capability

• Ability to monitor and report on KPIs and service metrics.

• Skilled in coaching, performance management, and team development (Desirable)

• Strong organisational and triage skills.

• Proficient in CRM systems and call centre technologies (Desirable).

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do!  We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer.  Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Tores Strait Island identity, as well as people of culturally diverse backgrounds, to apply.

• Must be available to work a rotating roster of Monday to Friday 7am - 6pm with an occassional Saturday shift.
• Hybrid Role: 1 day WFH with a 2nd WFH day negotiable once established in the role. 

• Previous experience leading teams within a contact centre.
• Insurance experience highly regarded. 
• Strong coaching and mentoring skills, with the ability to inspire performance as well as confidence in managing daily operations, performance metrics, and customer outcomes. 
• Experience leading a sales team, or have a sales background again - highly regarded. 

• Salary of up to $100,000 + Super + up to 12% Annual Bonus.
• Supportive, people-first culture that celebrates success.
• Ongoing development opportunities and genuine career progression.
• A leadership team that values fresh ideas, teamwork, and fun.
• Contact Centre in the beautiful Sunshine Coast - Maroochydore 

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.  

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.   

We are on the lookout for an experienced and enthusiastic Complaints and Dispute Resolution Officer who wants to help shape the way we manage complaints and enhance overall customer satisfaction. This is a permanent full-time position based in Travel Guard’s Melbourne office. We support a hybrid working model that allows for work-life balance, with the flexibility of 5 days in the office per fortnight. 

Salary commensurate with experience plus super PLUS annual bonus incentive   

What’s the job? 

• You’ll manage and resolve a portfolio of customer complaints and disputes to successful completion 

• You’ll educate key internal stakeholders on quality customer service and complaints management with the goal to reduce overall complaints 

• You’ll consult with various regulators including AFCA and FSCL (New Zealand), as required 

• You’ll proactively identify issues/complaints across all business areas 

• You’ll deliver a highly empathetic customer experience 

What are we looking for? 

• You’ll have strong decision making and time management skills with the ability to effectively manage a dynamic portfolio of complex complaints in a fast-paced consumer environment 

• You’ll have a proven background in complaint / dispute management (ideally within insurance or financial services) 

• You’ll have demonstrated ability in understanding Australian and New Zealand (ideally) legislation and industry best practice re complaints management, with a working understanding of Regulatory Guide 271 

• You’ll have Internal Dispute Resolution / Legal and/or mediation qualifications or experience is desirable 

• You’ll have a strong customer-focused approach with strong communication, negotiation and problem-solving skills, with ability to engage and liaise with internal and external stakeholders to achieve an outcome 

• You’ll have a keen eye for detail and analytical nature 

Why choose us? 

We value optimism, caring, togetherness, reliability, and determination. 

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.   

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.  

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance…so start planning for your next trip today! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.  

Apply today and let’s go great places together! 

Want to know more? Click on the links to find out more information about working with us and other positions within Travel Guard or Zurich Cover-More.  

About the role

As the Arrears Collections Assistant Manager at Anytime Fitness, you will play a pivotal role in supporting the company's debt collection efforts. Working as part of a dynamic team, you will be responsible for managing a portfolio of delinquent accounts and implementing effective strategies to recover outstanding payments. This full-time position is based in our Narellan NSW 2567 office.

Why Join Us?

• Competitive salary + monthly commissions – rewarding your hard work

• Free gym membership – stay fit and be part of the lifestyle

• A fun, energetic, and supportive team – work in a positive and encouraging environment

• Career growth opportunities – we invest in our people

• Modern office space in Narellan – great facilities and a fantastic workplace culture

What You’ll Be Doing:

• Making high-volume outbound calls to members with overdue accounts

• Updating and managing member records with accuracy

• Negotiating and collecting outstanding payments while maintaining positive relationships

• Investigating and resolving payment issues to support members and the business

• Providing professional and friendly customer service while working towards set targets

What We’re Looking For:

• A confident and professional communicator who enjoys talking to people

• Strong negotiation skills and ability to handle objections with ease

• Someone who thrives in a target-driven environment

• Great attention to detail with strong data entry skills

• Previous experience in collections, customer service, or call centres is a plus, but not essential

If you’re motivated, results-driven, and ready to join a company that values your hard work, we want to hear from you.

Telesales Representative – Flexible Hours | Food Service Distribution 

📍Tingalpa QLD

🕒Monday to Thursday, 9:00 AM – 2:00 PM 

📅Employment Type: 20 Hours Per Week

💼Food Service / Distribution 

Looking for a flexible part-time role that fits around your lifestyle? 

We’re a dynamic and growing food service distribution business seeking a motivated Telesales Representative to join our team. This is an office-based role, ideal for someone who enjoys building customer relationships and thrives in a fast-paced environment. 

What You’ll Be Doing 

• Making outbound calls to existing and prospective customers 

• Taking and processing phone orders with accuracy and efficiency 

• Promoting weekly specials and new product lines 

• Building strong, long-term customer relationships 

• Working closely with our sales and logistics teams to ensure smooth service delivery 

What We’re Looking For 

• Experience in telesales, customer service, or a similar role 

• Confident phone manner and excellent communication skills 

• Strong attention to detail and organisational skills 

• A proactive, can-do attitude 

• Basic computer skills (CRM experience a bonus) 

Why Join Us? 

• Flexible hours – perfect for school hours or work-life balance 

• Supportive and friendly team culture 

• Stable, growing business with a strong reputation 

• Convenient office location with onsite parking (if applicable) 

Ready to apply? 

Click Apply Now and submit your resume. We’d love to hear from you! 

Rentokil Initial has a great opportunity for an enthusiastic Customer Care Executive to join our team based in Townsville on a temporary basis for 6-12 months - possibility of a permanent role in the future. Full time hours 9-5pm.

In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager where you will provide phone and email customer service, sales, and support. This is a office-based role where you will be working from the office all 5 days of the week.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Good negotiating skills and converting the leads into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As a part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

• Be the first point of contact for a wide range of enquiries from students, staff, and the public.
• Deliver expert advice and high-quality support via phone, email, and some face-to-face
• Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
• Maintain and update records and data to ensure smooth operations.
• Collaborate closely with your team members to ensure excellent service delivery.
• Contribute fresh ideas and feedback to help us constantly improve.
• Stay updated and ready to share the latest information with customers and colleagues.

• Available to work onsite, 5 days per week for a minimum period of 3 to 6 months 
• Friendly and professional
• A team player who thrives in a fast-paced, busy environment.
• A clear and confident communicator who enjoys interacting with a diverse community
• A natural problem solver who is resilient and remains calm under pressure 
• Someone who shows initiative 
• Someone who shows great attention to detail 
• Able to research solutions, and are you confident to learn? 

• Experience in a customer-facing or contact centre environment.
• Advanced verbal and written skills 
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
• A current Employee (paid) Working with Children Check (or willingness to obtain one).
• A passion to meet service KPIs and offer exceptional customer experiences