We are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need. 

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes. 

What are my accountabilities?

• Respond promptly to customer enquiries via phone and email

• Coordinate triage efforts as calls are received

• Obtain and process key information relating to customer enquires

• Maintain high level of customer service with all internal and external stakeholders
   

About you: 

• Self-motivated, driven and customer centric. 

• Caring, empathetic and resilient 

• Enjoy working within a fast-paced environment. 

• Exceptional communication and organisational skills 

• Previous Call Center Experience

• Basic Microsoft Office skills 

Hours and shifts are flexible and will suit different working patterns such as school or university hours or weekend work. Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.   

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews. 

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid

• Professional Development through Sedgwick Australia University

• +0.5 % on top of Superannuation Guarantee

• Domestic and International Career Pathways