With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Engagement Experience Consultant is the first point of contact and a welcoming voice for our customers. Based in Box Hill, this role forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Job Coaches and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment. 

Perks of Working at WISE…

• Competitive Salary starting at $71,540 with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More!
• Fantastic reward and recognition initiatives and ongoing learning and development
• 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
• Learning and Development Programs
• Company Laptop & iPhone
• Exclusive benefits and discounts from leading retailers through Flare

About you:

• Proven experience of working within a Customer Centric environment
• Previous customer service experience (call centre experience preferred)
• Demonstrated qualities of empathy, integrity and compassion
• The ability to work independently as well as within a team environment
• Excellent communication and interpersonal skills
• High attention to detail in a high pressured environment
• Knowledge and experience working with Microsoft Office
• Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
• Able to manage conflict
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
• Hold a current driver’s license

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our Talent Team at recruitment@wiseemployment.com.au  

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

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