We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose

As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers

• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations

• Safely and securely handle payment transactions and verify billing details for accuracy

• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay

• Assist in resolving guest complaints or issues related to reservations or billing

Skills and Experience

• Customer service-oriented with exceptional communication skills

• Previous experience in a similar role in the hospitality industry is preferred

• Proficiency in using Microsoft Office, reservation and property management systems is a plus

• Problem-solving skills and the ability to remain calm under pressure

• Team player with a positive attitude and willingness to go the extra mile

• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

About the Role:

We are seeking an experienced and dynamic General Manager to lead the tourism operations of the Twelve Apostles precinct, which will include the brand-new Twelve Apostles Visitor Experience Centre (VEC), a flagship tourist destination along Australia's iconic Great Ocean Road. This pivotal role holds full accountability for the visitor experience across the precinct, including the VEC’s operational excellence, financial performance, and strategic growth, all whilst ensuring an exceptional and sustainable visitor experience at one of Victoria's most significant natural landmarks and tourist attractions which welcomes over 2 million visitors annually.

The General Manager will provide comprehensive leadership and strategic oversight for all aspects of the precinct and VEC visitor experience, from its critical pre-opening development phase through to ongoing operational excellence and sustainable growth.

As a key member of the organisation's leadership team, you will shape the future of this world-renowned site, contributing to regional tourism and driving innovative initiatives to enhance visitor engagement and precinct dispersal.  Given the VEC is under construction, this role will initially have a significant focus on project leadership and pre-opening activities, with the role initially based at our Torquay office until the VEC office is open.

The General Manager will ensure the successful establishment and day-to-day management of this world-class landmark, aligning operational objectives with the strategic vision of Great Ocean Road Coast & Parks Authority (GORCAPA) and broader regional tourism goals.

In essence, the General Manager is accountable for:

• Successful Project Delivery & Commissioning: Leading GORCAPA’s role in the project and coordinating pre-opening activities to ensure the VEC is built, fitted out, and ready for day one opening.
• Operational Excellence: Overseeing all day-to-day commercial operations to deliver an outstanding and world-class visitor experience.
• Financial Performance: Achieving full P&L responsibility, driving revenue, and ensuring fiscal sustainability.
• Strategic Growth: Developing and implementing initiatives to enhance precinct capacity, product offerings, and visitor engagement.
• Stakeholder Management: Building and maintaining strong relationships with sub-tenants, government bodies, licensed tour operators, tourism partners, and the community.
• Risk Management & Compliance: Ensuring a safe, compliant, and well-managed environment for all.

About You:

You will be an experienced Senior Leader with strong commercial acumen gained from operating large-scale visitor attractions, tourism destinations, sporting facilities, mixed-use hospitality, major events, or complex public venues. 

You’ll have significant experience managing budgets, driving revenue and profitability in a commercial environment, whilst enhancing the overall visitor experience.

Experience in pre-opening an attraction or event will be highly regarded. 

This is a once-in-a-lifetime chance to be part of opening and operating an Australian icon that will celebrate the region’s beauty and honour our responsibility to care for Country.

If you ever wanted to be part of something special, now is your moment!

To review additional information and full job description, please visit: www.greatoceanroadauthority.vic.gov.au/Employment/Work-with-us

About the Great Ocean Road Coast and Parks Authority:

The Great Ocean Road Coast and Parks Authority (GORCAPA) is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia’s most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, the Authority was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.

By November 2025, GORCAPA will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline. This includes high-profile sites such as the Twelve Apostles Visitor Experience Centre and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.

At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region. GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.

Applications require:

• A current resume
• Cover Letter 

- - - Applications for this position close at 9am, Wednesday 5 November - - -

To learn more about the Twelve Apostles Visitor Precinct, please visit: Development Victoria - Twelve Apostles Precinct

The North Port Hotel is looking for an enthusiastic full-time Chef de Partie.

Are you a passionate and driven Chef de Partie looking to make your mark in a vibrant, evolving kitchen? The North Port Hotel, a cherished gem in the heart of Port Melbourne, is on the hunt for a talented full-time Chef de Partie to join our dynamic team.

About Us:

Nestled among the residential streets of Port Melbourne, our pub offers a blend of modern flair and traditional charm. Renowned for our exceptional pub fare and outstanding service, we pride ourselves on delivering an elevated dining experience that remains accessible to our local community. Our growth and accolades reflect our commitment to quality and innovation in every dish.

The Role:

As our new Chef de Partie, you will play a crucial role in maintaining and elevating the high standards of our kitchen. You will work alongside a dedicated team, contributing to a menu that delights our patrons and showcases our culinary prowess.

What We’re Looking For:

• Passion for Food: A genuine love for cooking and a keen interest in creating delicious, high-quality dishes.

• Experience: Previous experience in a similar role, with a solid understanding of kitchen operations.

• Team Player: Ability to work collaboratively in a fast-paced environment, with strong communication and organizational skills.

• Ambition: A desire to grow professionally and contribute to the ongoing success and reputation of our kitchen.

What We Offer:

• A Supportive Team: Join a friendly and enthusiastic team in a well-respected local establishment.

• Career Growth: Opportunities for professional development and career advancement.

• A Great Working Environment: Enjoy a vibrant atmosphere with a focus on work-life balance and staff well-being.

• Work/Life Balance: Hospitality hours aren’t always ideal, but we prioritise our staff’s well-being. Our roster for full time staff is typically 4 days on, 3 days off, though some flexibility is required.

Please read the below requirements to ensure you are eligible to apply for the listed position

• Able to work a high volume section

• Wanting to constantly grow & develop our offering

• Ability to work unsupervised

• Maintain high & consistent standards

• Can work a rotating roster over 7 days a week

• Good time management, communication & prioritisation skills

• Able to use initiative when needed

• Attention to detail

• Maintain stock and wastage

• Follow health & safety requirements

If you’re ready to bring your culinary creativity and passion to our kitchen, we’d love to hear from you! Apply now and become part of a team that’s setting the standard for pub fare in Port Melbourne.

Successful applicants will be contacted promptly.

We are seeking reliable, hard working & enthusiastic overnight staff to join our bakery team! 

Available shifts are between the hours of 7pm-6am. 

In this shop assistant role you will be provided with ongoing training and development in different aspects of our business and have the opportunity to work in a fast-paced environment with a supportive team.

The expectations and responsibilities in this role include but are not limited to:

·       fantastic punctuality and reliability

·       friendly and prompt service

·       positive attitude and willingness to learn

·       keeping an organised and clean environment

·       supportive towards other team members

·       able to think on your feet and take initiative 

·       use safe food handling practices 

The opportunity to undertake a supervisory role is available for the right candidate who outstandingly excels in all areas listed above.

We operate over a 24 hour, 7 day week roster. We are seeing candidates to work our night shift between the hours of 7pm-6am. Shift are typically 8-9 hours long. Please highlight your available days/hours within your resume. Up to 34 hours a week are available for the right candidate.

A successful applicant will present eagerness to learn and provide excellent service with a smile. 

We strive to provide delicious food with service that is just as memorable, so if you think you would suit this role, submit your resume to us! 

You must state in your resume your availability and number of hours you're seeking. Availability to work late nights from 7pm-6am is necessary to be considered for the position.

Are you passionate about coffee and food and looking to a join a successful and growing business with the best team, offering a fun workplace and plenty of opportunities for professional/career development?

• Immediate start available

• Above award wages + performance-based bonuses and incentives

• Loyal customer base 

• Well-established and reputable business, known for our friendly and quick service, delicious coffee and great bacon and eggs

• Innovative café in custom made shipping container

• Ideal location in Wodonga - Victoria's fastest growing regional city 

Salary: Fast Food award rates apply for initial training period. Above award offered to the right candidate as well as full/part time and salary options following qualification period.

Multiple roles available: Experienced Baristas, Customer service and weekend juniors encouraged to apply.

People will describe you as a positive and energetic person with a can-do attitude, strong work ethic and excellent interpersonal skills. You don’t get frazzled by a busy workload and enjoy working in a small team environment where each of you take responsibility for your roles, while exchanging banter and ensuring you inject some fun into your workdays and into the customers’ meal break!

To join us, you will need:

• Competence and understanding in Barista operations to a level capable of upholding our excellent reputation

• Excellent hygiene and safety standards

• Availability for early starts and some weekends

• Flexibility to perform different tasks including customer service, stock receipt, food preparation and basic cleaning duties

• Ability to multitask while remaining engaging with customers and the team

• A willingness to learn from others

Personable, energetic, reliable, collaborative, efficient, takes initiative, presentable, quick on your feet, ability to work under pressure calmly and professionally.

The Brekkie Box, https://www.facebook.com/thebrekkieboxwodonga, is a popular takeaway grab-and-go style café in a purpose-designed and built shipping container in High Street Wodonga. We’ve got big plans and visions for the future and as a member of our team, you’ll have every chance to come along for the journey and take your career further, should you wish. Initial employment is offered on casual basis, with part-time and full-time opportunities offered with natural progression, as well as paid training courses and supervisor/manager level progression.

Due to high demand, another critical position as a Customer Service/Barista champion has become available in our team! You will be playing a vital part in the smooth running of this team with your role, involving but not limited to:

1. Consistent high standard in coffee preparation

2. Cooking bacon and eggs

3. Preparing wraps and rolls

4. Stock management

5. Maintaining a clean and organised work environment

6. POS system operation

7. Customer service of the highest level

Please send CV and Cover Letter addressing the role and ‘Why you believe you should get the job’ to dciinquiry@gmail.com. Alternatively, give Dylan a call on 0400 993 707.

Join Our Vibrant Team at City Beach!

Work just steps from the sand with ocean views to inspire your day! We're on the hunt for energetic and friendly Wait Staff to join our bustling beachside venue in the heart of City Beach. If you love creating memorable dining experiences, thrive in a fast-paced environment, and want to work with a fun, supportive crew, this is your chance to shine!

What You'll Need:

• Previous wait staff experience is a bonus, but if you’re eager to learn, we’ll train you!

• Strong communication and customer service skills

• Ability to work efficiently in a busy environment

• Team player with a positive attitude

Essential Requirements:

• Must have the right to work in Australia

• Available to work weekends

Peppers Broadbeach is located in the heart of the Gold Coasts’ retail and dining precinct, Broadbeach and within walking distance from the light rail. The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home and a Sub Penthouse. With Pacific Fair Shopping Centre just a stone's throw away, you have easy access to retail and dining therapy on your days off! However, if that’s not your thing you'll find your perfect spot on the nearby beach – whether it's for a relaxation session or beach sports!

Purpose

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration

• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions

• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance

• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff

• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data

• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager

• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

• Proficiency in using reservation and property management systems is a plus

• Masterful in the art of communication, both the written and spoken

• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Exciting Opportunities at Silkari Newport Mirage!

Silkari Newport Mirage is putting the finishing touches on its extensive refurbishment — and we can’t wait to welcome guests back to this iconic waterfront property.

As we prepare for the upcoming season, we’re seeking passionate, customer-focused hospitality professionals to join our team in casual roles:

• Chef / Cook

• Food & Beverage Attendants

• Casual Reception

If you thrive in a dynamic environment and want to be part of a refreshed, forward-looking hospitality brand, we’d love to hear from you.

Apply now and be part of the team bringing the new Silkari Newport Mirage to life.

Do you love Coffee? if the answer is Yes, then we have an exciting opportunity for you in two of ONA Coffee's flagship retail cafes. 

Ona Coffee is looking for a hospitality professional to join our team.

Do you recognise the importance of great service and atmosphere, great coffee and delicious food, and believe that having a personality is a good thing? then we want to hear from you! 

We are looking for a front of house staff member with energy and enthusiasm to come and work with us.