Customer Service & Order Fulfilment Coordinator
Miller Leith
Full-Time
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Blend of customer service, logistics & accounts.
Be the go-to person in a dynamic, growing business.
Diverse role with growth across service & finance.
Blend of customer service, logistics & accounts.
Be the go-to person in a dynamic, growing business.
Diverse role with growth across service & finance.
Customer Service & Order Fulfilment Coordinator
About the Company This role is with a well-established, fast-paced supplier and distributor serving clients across food, manufacturing, and retail sectors. With both local and international supply chains, the business is focused on delivering high-quality products efficiently and reliably. The company operates with a strong commitment to service, compliance, and continuous improvement — making this an ideal environment for someone looking to grow into a broader operational or accounts-focused role over time.
Role Overview The Customer Service & Order Fulfillment Coordinator will be the key point of contact between customers, warehousing, transport providers, and internal teams. This role ensures timely and accurate order processing, stock release, delivery coordination, and customer communication. It also supports forecasting, inventory control, and international logistics. A detail-oriented approach and strong communication skills are essential.
For candidates with a background in accounting or finance, there is an opportunity to broaden responsibilities over time — contributing to succession planning and long-term growth within the company.
Key Responsibilities Customer Service & Order Management
To apply email anna@millerleith.com.au
By engaging Miller Leith for recruitment services and/or career support, you are agreeing to our Privacy Policy and Candidate Consent Form. For more information, please contact hello@millerleith.com.au.
Privacy Policy: https://www.millerleith.com.au/privacy/
Consent Form: https://www.millerleith.com.au/candidate-consent/
About the Company This role is with a well-established, fast-paced supplier and distributor serving clients across food, manufacturing, and retail sectors. With both local and international supply chains, the business is focused on delivering high-quality products efficiently and reliably. The company operates with a strong commitment to service, compliance, and continuous improvement — making this an ideal environment for someone looking to grow into a broader operational or accounts-focused role over time.
Role Overview The Customer Service & Order Fulfillment Coordinator will be the key point of contact between customers, warehousing, transport providers, and internal teams. This role ensures timely and accurate order processing, stock release, delivery coordination, and customer communication. It also supports forecasting, inventory control, and international logistics. A detail-oriented approach and strong communication skills are essential.
For candidates with a background in accounting or finance, there is an opportunity to broaden responsibilities over time — contributing to succession planning and long-term growth within the company.
Key Responsibilities Customer Service & Order Management
- Receive and process customer orders via email and phone
- Confirm availability, delivery timelines, and product details
- Provide regular updates to customers on order status and delivery progress
- Manage order changes, discrepancies, and resolutions promptly
- Coordinate the release of stock from warehouse for order fulfillment
- Track inventory levels to support timely dispatch and avoid shortfalls
- Liaise with warehouse and logistics teams to ensure order accuracy
- Arrange and track deliveries — locally and internationally
- Liaise with local transport providers and freight forwarders
- Support cargo-in-transit tracking, problem-solving delivery issues proactively
- Assist the team in forecasting client demand based on historical data and trends
- Communicate forecast information to procurement and inventory teams
- Accurately maintain order records in internal systems
- Support documentation requirements for compliance, quality, and logistics
- Contribute to internal reporting on orders, delays, discrepancies, etc.
- Assist with invoicing, cost tracking, or reconciliation (if background permits)
- Learn financial processes with a view to supporting future succession plans
- Strong customer service and communication skills (written and verbal)
- High attention to detail and accuracy in data entry and documentation
- Experience coordinating orders and deliveries in a logistics, warehouse or distribution environment
- Basic understanding of international freight/logistics processes is beneficial
- Ability to multitask, prioritise, and manage deadlines
- Comfortable working with numbers; experience with invoicing or basic accounting is a plus
- Competency in Excel, ERP/CRM systems, and general digital tools
- 2+ years in customer service, supply chain, logistics, or similar role
- Experience in a product-based business with warehousing and/or international logistics
- Exposure to inventory systems and stock release processes
- Accounting or finance experience highly regarded (but not required)
- Operational coordination or team leadership roles
- Finance or accounts support roles (especially if you have an accounting background)
- More senior positions in logistics, customer operations, or supply chain
To apply email anna@millerleith.com.au
By engaging Miller Leith for recruitment services and/or career support, you are agreeing to our Privacy Policy and Candidate Consent Form. For more information, please contact hello@millerleith.com.au.
Privacy Policy: https://www.millerleith.com.au/privacy/
Consent Form: https://www.millerleith.com.au/candidate-consent/