Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. 

Our NEW Rouse Hill Service Centre  are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! 

• Perm Part Time role 20hrs per week (Must be flexible to work longer if required)

• Days: Monday - Friday

• Hours: 9.00am - 1.00pm (Hours may vary depending on bookings, so must be flexible to change)

• May be required to work some Saturdays

• $33.11ph + Super

About the Role: 

• Face to Face customer service 

• Greeting customers and visitors at reception with a positive, helpful attitude.

• Ensuring our customers have the best experience within the Branch 

• Answering customer inquiries via telephone, email, and in-person.

• Provide support to the manager and the running of daily operations

• Effectively keeping customers updated on delivery lead times

• Undertake repair inspections on vehicles

• Explore customer needs and educate on our full scope of services 

• Issue invoices and raise job authorities as required

• Scheduling repair bookings 

• Source suitable resolutions to customer concerns and follow up customer queries

About You:

• Professional communication and presentation skills

• Excellent and clear verbal and written communication skills 

• MUST have a current drivers licence! 

• Ability to resolve issues and create solutions for customers

• Support the Branch manager with administrative tasks

• Ability to work in fast paced workplace

• Excellent time management and prioritisation skills

• Intermediate to Advanced Microsoft Office skills

Benefits:

• Supportive and collaborative team environment

• Growth and development opportunities

• Competitive salary

• Reward and Recognition programs

Must have Full Australian Workrights!

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. 

Our NEW Arndell Park Service Centre  are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! 

• Perm Part Time role 20hrs per week (Must be flexible to work longer if required)

• Days: Monday - Friday

• Hours: 9.00am - 1.00pm (Hours may vary depending on bookings, so must be flexible to change)

• May be required to work some Saturdays

• $33.11ph + Super

About the Role: 

• Face to Face customer service 

• Greeting customers and visitors at reception with a positive, helpful attitude.

• Ensuring our customers have the best experience within the Branch 

• Answering customer inquiries via telephone, email, and in-person.

• Provide support to the manager and the running of daily operations

• Effectively keeping customers updated on delivery lead times

• Undertake repair inspections on vehicles

• Explore customer needs and educate on our full scope of services 

• Issue invoices and raise job authorities as required

• Scheduling repair bookings 

• Source suitable resolutions to customer concerns and follow up customer queries

About You:

• Professional communication and presentation skills

• Excellent and clear verbal and written communication skills 

• MUST have a current drivers licence! 

• Ability to resolve issues and create solutions for customers

• Support the Branch manager with administrative tasks

• Ability to work in fast paced workplace

• Excellent time management and prioritisation skills

• Intermediate to Advanced Microsoft Office skills

Benefits:

• Supportive and collaborative team environment

• Growth and development opportunities

• Competitive salary

• Reward and Recognition programs

Must have Full Australian Workrights!

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

• Manage reception – answer and direct phone calls, greet walk-in clients, and deliver excellent customer service.
• Book customer vehicles for repairs and organise hire cars when required.
• Provide regular updates to customers and insurance partners.
• Monitor and respond to administration emails.
• Enter invoices and assist with finance functions in collaboration with the finance team.
• Support inventory management and ordering.
• Work both independently and as part of a supportive team.

• Strong work ethic — reliable, punctual, and hard-working.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Basic computer skills (Microsoft Word & Excel essential)
• A proactive approach and willingness to learn.
• Experience in a similar administrative or customer service role (automotive industry experience is an advantage).

• Location: Castle Hill (on-site only)
• Start Date: ASAP
• Assignment Length: Anticipated until 2nd Jan 2026 with potential to extend
• Rate: $35.80 per hour + super
• Hours: Monday - Friday, 35 hours per week
• Pre-employment checks: Police Check and two professional references required

• 2–3 years of customer service experience (call centre, administration, retail or similar)
• Excellent written and verbal communication skills
• Prior experience working in an office environment
• Intermediate computer skills, including:
  
  • Typing and navigating computer systems (mouse and monitor use)
  • Strong email etiquette
  • Proficiency in Microsoft Office, particularly Outlook and Teams
• Ability to quickly learn new systems and software
• Previous government experience is desirable but not essential

• Initial training is delivered virtually and will prepare you to perform the role effectively
• Ongoing on-site support will be provided by colleagues and managers once training is completed

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

This role is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, providing high quality administrative support through end-to-end processing of applications.

You will at times work independently or as part of a small, dedicated team, providing customer service to VCAT Members in preparation for and during hearings.  The role will primarily be onsite at the VCAT Bundoor Community Based Venue, however travel to any VCAT location, including regional venues and/or CBD locations may be required.

You will be responsible for:

• assisting Tribunal users with counter service enquiries, making referrals, recording file notes in case management systems and updating service data statistic documents
• facilitating dispute resolution between parties in line with early resolution operating model
• managing hearings; whether in person, virtual or hybrid, including directing parties, opening hearings, supporting Members, recording sessions, monitoring the inbox and coordinating interpreter or security support
• maintaining stakeholder relationships
• exercise delegated fuctions subject to the direction of the Principal Registrar

This is a full-time, onsite based role.

About You

The ideal candidate will be a highly motivated and flexible individual who can actively contribute to a collaborative and cohesive team environment.  You will have well-developed interpersonal skills, with the ability to engage with a diverse range of internal and external stakeholders and have a strong passion for quality service delivery.

You will be enthusiastic and driven to further your learning and be willing to undertake first aid officer training as part of your role.  

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria. 

• Salary of $65k + Super
• Smithfield location
• Permanent role
• Ongoing mentoring, development  and career growth opportunities
• Fantastic working culture
• Sales incentives and Annual bonus structure!
• Full time office based role !
• Free onsite parking!

• Monday to Friday
• Working hours of 7am – 3pm!

• Deliver outstanding phone customer service.
• High volume inbound call centre duties such as;
• On average 80 inbound calls daily  
• On average 45 email responses daily
• Build and maintain long-term relationships with customers by being efficient, caring, humorous, and kind.
• Greet customers warmly and manage new inquiries with a friendly approach.
• Oversee customer enquiries and follow up on their needs.
• Providing quotations to customers
• Update customers on status of their deliveries and stock availability
• Utilise Microsoft Office and CRM systems such as SAP, Genesis and Diabolocom to manage communications and customer data.
• Resolving all customer enquiries
• Working closely with other team members and provide cover when requested to ensure continuity of service to our customers to maximise sales.
• Proactive engagement with customers and prospects to co-create unique value proposition.
• Generate quotations and follow up to convert leads to the sales team.
• Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
• Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
• To contribute to the sales targets by working closely with the sales team and performing a high level of value-added activities set out by the business.
• Proactive engagement with customers and prospects to co-create unique value proposition.
• Identify potential customer needs / opportunities to grow business by providing high human touch.
• Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.

• 3+ years previous experience in a high volume inbound / outbound customer service position
• Experience in daily high volume customer email responses
• Previous experience working towards high volume KPIs
• Excellent communication skills, both written and verbal. You will be communicating with customers, internal and external stakeholders every day and all of this communication needs to be well spoken, written, friendly and professional. 
• Computer skills; you'll need to be computer savvy to navigate various software platforms, with prior knowledge of Microsoft Office and SAP desirable.
• Strong organisation skills; you'll need to be able to multi-task and remain calm under pressure.
• A thirst for learning! Our client has a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase!
• Highly motivated with probing tenacity to achieve and exceed objectives.
• Naturally strong interpersonal skills forming and maintaining positive relationship at all levels.
• Proven ability in delivering a great customer experience.
• Effective negotiator and influencer with outstanding written and verbal communication skills
• Disciplined analytical approach to problem solving.
• Strong planning, prioritisation, and time management skills
• Intermediate Microsoft skills in Microsoft Office
• Ability to sell and cross sell.

Part-time - Monday to Friday

Metal Master Roofing and Cladding Supplies is a trusted supplier to the roofing and construction industry. We are currently looking for a reliable and motivated Administration Assistant to join our friendly team in Smithfield.

About the Role

This position is ideal for someone who enjoys working in a fast-paced environment and takes pride in keeping things organised. You'll be supporting our office and sales team with day-to-day administration and customer service tasks.

Key Responsibilities

• Answering phone calls and assisting customers with enquiries

• Data entry and maintaining accurate records

• Processing orders and assisting with invoices

• General office duties (filing, scanning, emails, etc.)

• Providing administrative support to the sales and warehouse teams

Requirements

• Must have own transportation and a valid driver's licence

• Must have full work rights in Australia

• Fluent in English (written and verbal communication)

• Previous office or administration experience preferred

• Confident using computers and Microsoft Office with intermediate Excel skills (formulas, data sorting)

• Friendly, organised, and able to multitask

• Minimum 6 months customer service experience

• Strong data entry skills with attention to detail and accuracy

Working Hours:

• Monday to Friday, 8:00am – 3:30pm (subject to change, occasionally 6am start required)

If you're a dependable team player with a positive attitude and enjoy working in a supportive environment, we'd love to hear from you.

• Competitive Pay: $32.66 per hour + superannuation

• Full-Time Hours: 4–6 month casual contract, with potential for perm thereafter

• Dynamic Roster: Rotating shifts between 8 AM – 8 PM, across Monday to Sunday.

• Guaranteed full-time hours each week.

• Vibrant Environment: Join our client's office in Moore Park Supacentre showroom — surrounded by great energy and inspiring design

• Exclusive Discounts: Enjoy access to award-winning furniture and lifestyle products

• Supportive Culture: Be part of a passionate, hands-on team that celebrates creativity, initiative, and collaboration

They're one of Australia’s most loved furniture and lifestyle brands — known for creating comfortable, sustainable, and thoughtfully designed products that make a real difference in people’s homes (and for the planet). We’re looking for Retail Customer Experience Specialists to join their growing retail team at Moore Park Supacenter, Kensington NSW, where you’ll help customers experience in-person.

• Represent a fun retail brand with energy, authenticity, and pride

• Deliver outstanding face-to-face customer experiences that connect people to the brand story

• Drive sales across our full product range — including items not on display

• Manage daily operations, including opening/closing, stock control, and follow-ups

• Keep the showroom immaculate and visually aligned with brand standards

• Work collaboratively with other teams to ensure seamless customer experiences

• Take on manual tasks like product demonstrations and light assembly

• Maintain a safe and welcoming environment for customers and staff

• Location: Moore Park Supacentre, Cnr South Dowling St, Todman & Dacey Ave, Kensington NSW 2033

• Ideal Start Date: Thursday, 23 October 2025

• Ideal End Date: Thursday, 23 April 2026 (potential for perm thereafter)

• Shift Hours: 8 AM – 8 PM (rotating roster, 7 days per week). Operating across:

  • 9-5.30pm Mon, Tues, Weds, Fri

  • 9-7pm Thurs

  • 9-5pm Sat

  • 10-5pm Sunday

• Work Type: Full-time hours each week

• 2-week training program: Monday to Friday, 9 AM – 5 PM

• You’ll gain hands-on experience and all the tools to become a confident Customer Experience Specialist

• A positive, energetic people-person who loves delivering amazing service

• Experience in retail or customer-facing roles (fashion or online retail experience a plus!)

• A team player who thrives in a hands-on, fast-paced environment

• Someone who’s proactive, detail-oriented, and adaptable

• Confident representing a modern Australian brand and its values

• A problem-solver who takes initiative to make processes better
  

If you’re passionate about people, love great design, and want to work for a brand with heart — APPLY NOW — this is your chance to help shape the future of retail in Australia

About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.

This full-time position is based in our HCF Burwood Branch in NSW.

Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
• Ensure resolutions to our members' problems that go beyond expectations.
• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
• Proven background in customer service environments, with the ability to build rapport quickly and confidently.
• Quick to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
* 50% subsidy on HCF hospital and/or extras cover
* 18 weeks of parental leave for all new parents
* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.