Customer Service Specialist | 3-Month Contract

Core Talent have partnered with a valued client who are seeking an experienced Customer Service Specialist to join their team on an initial 3-month contract, with the potential for extension.

In this role, you'll be responsible for providing exceptional customer support across phone and email, ensuring timely and accurate communication with clients and internal teams.

Key Responsibilities:

• Respond to customer enquiries and provide high-quality service and support

• Manage and resolve queries efficiently and professionally

• Update and maintain accurate records in internal systems

• Liaise with internal departments to ensure customer needs are met

About You:

• Previous experience in a customer service or administration role

• Strong communication and interpersonal skills

• High attention to detail and accuracy

• Confident using computer systems and CRM software

What's on Offer:

• Supportive and friendly team environment

• Opportunity to gain experience within a reputable organisation

• Immediate start available

If you're available for contract work and enjoy delivering exceptional customer experiences, we'd love to hear from you.

Ongoing, APS6

Brisbane preferred, other locations may be considered.

About the Bureau

We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day.

Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia’s atmosphere, water, oceans and space environments.

The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We also fulfill Australia’s international obligations under the Convention of the World Meteorological Organization and related international meteorological treaties and agreements.

Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the work we do for all Australians.

Working at the Bureau

• The Bureau represents a dynamic and exciting opportunity. At the Bureau you will:
• do meaningful work that brings real benefits to the Australian community, businesses and government.
• work with dedicated experts and professionals who constantly seek to improve the services we provide to our customers.
• work in excellent workplaces in a variety of great locations. You'll have access to the latest technology in a diverse, safe and inclusive environment for everyone.
• experience our commitment to learning, growth, training and clear career pathways. You'll receive competitive salary and benefits.

Position Overview

The Aviation, Land and Maritime Transport (ALMT) Program is responsible for the Bureau's business relationships with service delivery partners, government stakeholders, and both domestic and international customers operating in the aviation, land and maritime transport sectors.

The Aviation Customer Engagement team is responsible for leading engagement with the Australian aviation industry. The team is focused on understanding the sector and the customer requirements, building strong customer relationships, rapidly responding to customer opportunities and communicating new offerings and facilitating their adoption by customers. Specific team members focus on commercial air transport, general aviation and aeromedical/emergency aviation.

The Aviation Customer Engagement team leads and coordinates the Bureau's response to aviation investigations; it also leads activities in support of education on aviation meteorological products and the meteorological hazards to aviation customers. The Aviation Customer Engagement team works closely with the Aerodrome Engagement and Aviation Strategic Investment teams to deliver outstanding value to the Australian aviation industry.

We are seeking a self-motivated professional, with an attention to detail and proven organisational skills and administrative ability of a high level, to provide customer relationship management and administrative support to the Aviation Customer Engagement team. They will have excellent communication and interpersonal skills and a customer focus to support them working across different teams and with Bureau customers.

Information for applicants

Further information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page.

Applications close at 11:30pm (AEDT) on Friday 7 November 2025. Enquiries about the position can be made to Cathy Kingston, Senior Aviation Customer Lead on cathy.kingston@bom.gov.au. 

Ongoing, APS6

Melbourne preferred, other locations may be considered.

About the Bureau

We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day.

Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia’s atmosphere, water, oceans and space environments.

The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We also fulfill Australia’s international obligations under the Convention of the World Meteorological Organization and related international meteorological treaties and agreements.

Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the work we do for all Australians.

Working at the Bureau

• The Bureau represents a dynamic and exciting opportunity. At the Bureau you will:
• do meaningful work that brings real benefits to the Australian community, businesses and government.
• work with dedicated experts and professionals who constantly seek to improve the services we provide to our customers.
• work in excellent workplaces in a variety of great locations. You'll have access to the latest technology in a diverse, safe and inclusive environment for everyone.
• experience our commitment to learning, growth, training and clear career pathways. You'll receive competitive salary and benefits.

Position Overview

The Aviation, Land and Maritime Transport (ALMT) Program is responsible for the Bureau's business relationships with service delivery partners, government stakeholders, and both domestic and international customers operating in the aviation, land and maritime transport sectors.

The Aviation Customer Engagement team is responsible for leading engagement with the Australian aviation industry. The team is focused on understanding the sector and the customer requirements, building strong customer relationships, rapidly responding to customer opportunities and communicating new offerings and facilitating their adoption by customers. Specific team members focus on commercial air transport, general aviation and aeromedical/emergency aviation.

The Aviation Customer Engagement team leads and coordinates the Bureau's response to aviation investigations; it also leads activities in support of education on aviation meteorological products and the meteorological hazards to aviation customers. The Aviation Customer Engagement team works closely with the Aerodrome Engagement and Aviation Strategic Investment teams to deliver outstanding value to the Australian aviation industry.

We are seeking a self-motivated professional, with an attention to detail and proven organisational skills and administrative ability of a high level, to provide customer relationship management and administrative support to the Aviation Customer Engagement team. They will have excellent communication and interpersonal skills and a customer focus to support them working across different teams and with Bureau customers.

Information for applicants

Further information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page.

Applications close at 11:30pm (AEDT) on Friday 7 November 2025. Enquiries about the position can be made to Cathy Kingston, Senior Aviation Customer Lead on cathy.kingston@bom.gov.au. 

About the Role

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team.

As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. 

Your key responsibilities

• Support and lead the front office operations and team. 

• Facilitate a positive workplace culture through effective leadership, collaboration and team development. 

• Close the loop on guest feedback with critical thinking and strong guest connections. 

• Ensure daily front desk tasks and expectations are communicated, actioned and completed.

• Drive positive guest experiences, both individually and across your team. 

• Manage the roster and payroll financials. 

• Work with our Hotel Manager to maintain the building's presentation and upkeep. 

• Ensure Meriton Suites standards, policies and procedures are adhered to. 

• Be able to manage the hotel in absence of the Hotel Manager. 

To be successful in this role you will 

• Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.

• Have experience in a 4/5-star hotel environment. 

• Have a genuine passion for guest service and exceeding guest expectations.

• Understand the importance of building a culture around respect and inclusion.

• Possess excellent time management skills with the ability to work under pressure. 

• Be comfortable communicating with various internal and external stakeholders. 

• Conduct and present yourself in a respectful and professional manner at all times.  

Why Meriton Suites? 

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

• Base + Super + 17.5% Annual leave loading 

• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

• ‘Merit Academy’ our online training platform to further develop your skills and knowledge

• Paid Parental leave

• Access to Employee Assistance Program (EAP) to provide professional and personal advice

• Team Member accommodation discounts 

• Friends and Family discounts 

• Kudos – Monthly recognition awards 

• Team activities and social events 

• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.

Customer Service Team Leader

Join our team as a Customer Service Team Leader at Rentokil Initial! We are seeking a

motivated and experienced professional to lead our customer service team in Townsville.

As a Customer Service Team Leader, you will be responsible for leading and developing a

customer service team and an internal sales team. Your main goal is to promote and deliver

an exceptional customer experience to increase sales and retain customers. You will also be a

key point of contact for management, assisting with hiring and training, and keeping them

updated on team performance.

Key Responsibilities:

● Team Leadership: Support the team to achieve their targets and deliverables on a

daily basis. You will provide clear instructions, manage staffing, and ensure team

members understand their roles. You will also participate in "on the floor" activities to

provide guidance and assistance.

● Performance Management: Monitor individual and team performance, including

tracking inbound/outbound calls and other metrics. You will coach, motivate, and retain

staff while identifying training needs and planning training sessions.

● Customer Service & Sales: Handle inbound and outbound calls in a professional

manner to maintain customer retention. You'll also identify opportunities to upsell and

cross-sell services to existing customers and prospects. This includes conducting

outbound calls to existing customers to offer products and services.

● Problem Resolution: Resolve customer issues in line with company procedures,

and escalate unresolved problems when necessary.

● Administration: Maintain accurate records of all customer interactions and sales

activities using the companies customer database, CRM applications, and other

systems.

Skills & Experience:

● Essential:

○ 3 years of proven experience managing phone conversations in a fast-paced,

KPI-monitored environment.

○ Exceptional written and verbal communication skills.

○ 2 years of demonstrated customer service, sales experience, and leadership

ability.

○ Competence in Microsoft Office Packages.

● Preferred:

○ 1 year of experience in the business service industry (pest and/or hygiene is a

plus).

○ 2 years of leadership experience in a related capacity.

○ Tertiary qualifications in Business, Administration, or a related discipline.

Why Join Us?

At Rentokil Initial, we are a team that values strong relationships, effective communication,

and continuous improvement. You'll have the opportunity to proactively support a team, help

shape strategies, and ensure the delivery of excellent customer service.

If you are a results-driven leader with a passion for customer service and sales, we

About Us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

At Viva Solutions, we are a leading outsourced sales and marketing company, offering a friendly, fast-paced, and supportive environment. We provide full product and sales training, and we're currently seeking a Trainee Sales Agent for an immediate start. This is an incredible opportunity to join a company that values growth and offers great training!

Job Overview:

We take pride in our solution-focused sales approach and delivering exceptional customer service. If you have a positive, "can-do" attitude, strong communication skills, and a drive to succeed, we want you on our team! You’ll be passionate about achieving targets, eager to develop your skills, and ready to take your career to the next level.

We are looking for enthusiastic, motivated individuals to join our growing team, where you'll play a key role in building and supporting our award-winning sales department.

Key Responsibilities:

• Learn and excel in sales, while supporting the development of sales teams.

• Build and maintain strong customer relationships, ensuring top-level service.

• Collaborate with team members and stakeholders across our Sydney office.

• Be proactive in reaching targets and KPIs.

Skills & Experience:

We’re looking for someone who:

• Has previous experience in a sales role, hitting targets and KPIs.

• Thrives in a dynamic, fast-paced environment.

• Can work independently while staying driven and curious.

• Loves collaborating and has exceptional communication skills.

• Is passionate about creating effective sales and marketing campaigns.

• Excels at organizing, multitasking, and customer service.

• Brings energy, enthusiasm, and a sense of fun to the workplace.

What We Offer:

At Viva Solutions, we’re committed to taking care of our people. Here’s what you can expect:

• Attractive Salary: Starting at $65k - $80k plus commissions.

• Training & Development: Comprehensive in-office and ongoing training to help you grow.

• Team Culture: A close-knit, supportive team that’s always there for you.

• Career Progression: Long-term career opportunities to advance within the company.

• Collaboration: Work alongside passionate colleagues across our Sydney office.

• Long Service Rewards: We recognize and reward loyalty.

• Employee Assistance Program: Access to confidential coaching and support for your mental, physical, social, and financial well-being.

Ready to Apply?

If this sounds like you, APPLY TODAY! Successful applicants will hear from a member of our team within 1-3 days.

Good luck!

Team Viva

Here at Touchpoint we have decades of industry experience and our reputation precedes us as arguably the TOP contact centre on the GC. The modern office is located centrally in the vicinity of Robina Town Centre  close to public transport and parking. You will be working alongside a happy friendly crew and supportive team leaders that are dedicated to ensuring your success. 

We work with Australia's leading comparison service contacting Australians with private health insurance to set up an obligation free comparison. You will enjoy the fact you are genuinely helping people get the best advice from well trained experts. No appointment setting or selling, just a low key approach to gain a simple expression of interest…Easy lead generation

• Will be a team player that is confident on the telephone

• Will be highly motivated

• Will have exceptional interpersonal skills and a great attitude

• Will above all have a good work ethic [Reliability is key]

• Monday to Friday [Optional Saturday shifts available]

• Early or late shifts to suit everyone

• Flexibility to ensure work-life balance

• A generous base with weekly achievable bonuses 

• Fantastic incentives and weekly draws to win amazing prizes

• A friendly fun team environment

• Supportive, encouraging coaching from dedicated managers

• Free parking nearby and within walking distance to all public transport

• $$$$$'s for referring friends

This is a wonderful opportunity to join a dynamic company with a great culture. We provide a fun yet professional workplace where everyone is treated with respect.  

Previous experience in a contact centre/sales environment is advantageous, but for those who want to try something new, full training is provided.

 So, if you possess great communication skills and approach the day with energy and enthusiasm, we want to talk to you.

Call 0431 752 812 to have a friendly chat with our recruitment team Quote TP-OCT-25

Send your CV and a cover letter to; careers@touchpointccs.com.au

We look forward to hearing from you                         

Benefits & Perks 

• A paid day off for your birthday

• Full time role with an immediate start

• Structured onboarding and training

• On-site car parking

• Longer-term career prospects in a growing tech-based business

• Opportunity to shape and improve client engagement processes

• Work with a passionate team in a niche retail industry

About The Role 

We are seeking a proactive Experienced Customer Service Representative with a strong technical aptitude to join our established team in the Gold Coast. This is a key role focused on supporting our software products to drive client satisfaction, whilst fostering strong relationships, and contributing to the continual improvement of our customer success framework.

You’ll be working in a fast-paced, structured environment where your input into systems, processes, and service innovation is highly valued. This is a hands-on Customer Success role focused on client support and delivery, with opportunities to broaden your responsibilities as you gain experience.

Responsibilities

This role provides our clients exceptional support and training on software produced by Retail Edge Consultants.

The key responsibilities include:                                                                           

• Deliver high-quality customer support via phone, email, CRM’s and other communication platforms

• Proactively manage client relationships and ensure consistent satisfaction and retention

• Deliver structured training to new and existing clients based on our product offering

• Collaborate with internal teams to improve client outcomes and enhance product effectiveness

• Contribute to refining knowledge bases, testing procedures, and client communication workflows

• Identify client needs and provide tailored recommendations on our products and services

• Participate in rotating weekend and public holiday support

What We’re Looking For

Essential Experience & Skills:

• 5+ years experience in customer services, account management, or technical support roles

• Demonstrated experience working within structured, process-driven teams

• Proven success in managing customer accounts and building long-term client relationships

• Strong written and verbal communication, problem-solving and organisational skills

• Technically competent with experience in software and technology products

• Adaptable and solutions-focused mindset

• Ability to mentor others and contribute to team improvement initiatives

• Possesses a positive can-do attitude

Desirable:

• Experience in software, retail technology, data-related products or the jewellery retail sector

• Familiarity with POS software systems

• Proficient in using Zoho Desk or other similar CRM products

About Retail Edge Consultants

Retail Edge Consultants is a market leader in providing Point of Sale (POS), Stock Management, and Business Intelligence solutions for independent jewellery retailers and suppliers across Australia and New Zealand. We are committed to helping our clients succeed through smart technology and proactive service.

We are a progressive dynamic company, well respected in our marketplace, and leaders in our field. 

• Competitive Earnings: $60-$65k base + Super + commission structure and incentives 

• Ability to earn more through weekend Penalty Rates & realistic commission structure OTE 80k + Super

• Flexible Work Arrangements: Full time permanent ongoing role, rostered between, 8am and 10pm across Monday – Sunday

• Free parking onsite in easily accessible Padstow location

• Exceptional Workplace Culture: Take part in team competitions, international celebrations, fundraising events, and a welcoming, inclusive environment

• Salary increase within your first six months

Our client is an iconic company with over 100 years of success in theglass industry, specialising in the repair and replacement of all types of glass for homes, businesses, and vehicles, helping over 1,000,000 customer calls nationally each year.

We’re hiring Inbound Sales Representatives to join the Customer Solutions Team for this leading national business. If you have a passion for helping customers and an interest in sales, this is a fantastic opportunity to be part of a supportive and high-energy environment!

• Fully onsite opportunity in vibrant Padstow call-centre.

• Starting 17th November 2025.

• Handle 65-70 inbound calls daily, providing effective solutions to customers.

• Book appointments for glass repairs and replacements.

• Upsell value-added products to customers.

• Receive ongoing coaching and mentorship to develop your sales and customer service skills.

• Work in a structured, supportive environment where teamwork feels like family.

• Employee Discounts – Exclusive discounts on company products and thousands of retail brands.

• Career Growth – Be part of a thriving business that invests in its people and promotes from within.

• Community Engagement – Receive a paid volunteer day per year to support a charity of your choice.

• Recognition & Rewards – Regular opportunities for financial incentives and performance-based recognition.

• Experience in a sales customer-focused role (retail, call centre, hospitality, or phone sales experience is a plus!).

• People who resonate with and live the values: Caring, Collaborative, Genuine and Driven. 

• Strong in communication and active listening skills.

• Have willingness to develop or enhance sales skills.

• Tech-savvy and able to navigate multiple systems.

• A positive, driven, and customer-first mindset.

• Padstow-based office with free onsite parking.

• Full training provided – Full time training for the first 4 weeks, Monday to Friday 9:00 AM to 6:00 PM

• If you're looking for a rewarding role in a well-established company with strong team support, we want to hear from you!

Apply now and take the next step in your career!