Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

We are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

Shift Details: 9am-5pm, Monday to Friday no weekend work.

• Training & development | On-the-job coaching | Supportive team environment

• Attractive remuneration package | Annual performance bonus

• A close-knit team environment that prioritises inclusion and collaboration

• Opportunity to collaborate with and learn from a variety of departments across the business

• Monthly culture days

• Free on-site parking
  
  

• Answering 80+ incoming customer inquiries via phone

• Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation

• Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge

• Maintain accurate customer records and update information in our CRM system

• Process customer requests, bookings, and complaints in a timely manner

• Managing customer requests in multiple operating systems

• Use business knowledge and critical thinking to find resolutions for customers
• Collaborate with internal teams to ensure customer satisfaction
  
  

• Previous experience in a customer service role, preferably in a contact centre environment

• Experience using Google Suites is desirable

• Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous

• Excellent communication and problem-solving abilities

• Typing speed of 60 wpm with an accuracy level of 80% or more

• Ability to multitask and work effectively in a fast-paced environment

• Positive attitude and commitment to delivering outstanding customer experiences

• Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders

• Ability to challenge yourself and reach KPI's set out in SLA's

Veolia's AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways
  
  

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

• Competitive Earnings: $60-$65k base + Super + commission structure and incentives 

• Ability to earn more through weekend Penalty Rates & realistic commission structure OTE 80k + Super

• Flexible Work Arrangements: Full time permanent ongoing role, rostered between, 8am and 10pm across Monday – Sunday

• Free parking onsite in easily accessible Padstow location

• Exceptional Workplace Culture: Take part in team competitions, international celebrations, fundraising events, and a welcoming, inclusive environment

• Salary increase within your first six months

Our client is an iconic company with over 100 years of success in theglass industry, specialising in the repair and replacement of all types of glass for homes, businesses, and vehicles, helping over 1,000,000 customer calls nationally each year.

We’re hiring Inbound Sales Representatives to join the Customer Solutions Team for this leading national business. If you have a passion for helping customers and an interest in sales, this is a fantastic opportunity to be part of a supportive and high-energy environment!

• Fully onsite opportunity in vibrant Padstow call-centre.

• Starting 17th November 2025.

• Handle 65-70 inbound calls daily, providing effective solutions to customers.

• Book appointments for glass repairs and replacements.

• Upsell value-added products to customers.

• Receive ongoing coaching and mentorship to develop your sales and customer service skills.

• Work in a structured, supportive environment where teamwork feels like family.

• Employee Discounts – Exclusive discounts on company products and thousands of retail brands.

• Career Growth – Be part of a thriving business that invests in its people and promotes from within.

• Community Engagement – Receive a paid volunteer day per year to support a charity of your choice.

• Recognition & Rewards – Regular opportunities for financial incentives and performance-based recognition.

• Experience in a sales customer-focused role (retail, call centre, hospitality, or phone sales experience is a plus!).

• People who resonate with and live the values: Caring, Collaborative, Genuine and Driven. 

• Strong in communication and active listening skills.

• Have willingness to develop or enhance sales skills.

• Tech-savvy and able to navigate multiple systems.

• A positive, driven, and customer-first mindset.

• Padstow-based office with free onsite parking.

• Full training provided – Full time training for the first 4 weeks, Monday to Friday 9:00 AM to 6:00 PM

• If you're looking for a rewarding role in a well-established company with strong team support, we want to hear from you!

Apply now and take the next step in your career!

Benefits & Perks 

• A paid day off for your birthday

• Full time role with an immediate start

• Structured onboarding and training

• On-site car parking

• Longer-term career prospects in a growing tech-based business

• Opportunity to shape and improve client engagement processes

• Work with a passionate team in a niche retail industry

About The Role 

We are seeking a proactive Experienced Customer Service Representative with a strong technical aptitude to join our established team in the Gold Coast. This is a key role focused on supporting our software products to drive client satisfaction, whilst fostering strong relationships, and contributing to the continual improvement of our customer success framework.

You’ll be working in a fast-paced, structured environment where your input into systems, processes, and service innovation is highly valued. This is a hands-on Customer Success role focused on client support and delivery, with opportunities to broaden your responsibilities as you gain experience.

Responsibilities

This role provides our clients exceptional support and training on software produced by Retail Edge Consultants.

The key responsibilities include:                                                                           

• Deliver high-quality customer support via phone, email, CRM’s and other communication platforms

• Proactively manage client relationships and ensure consistent satisfaction and retention

• Deliver structured training to new and existing clients based on our product offering

• Collaborate with internal teams to improve client outcomes and enhance product effectiveness

• Contribute to refining knowledge bases, testing procedures, and client communication workflows

• Identify client needs and provide tailored recommendations on our products and services

• Participate in rotating weekend and public holiday support

What We’re Looking For

Essential Experience & Skills:

• 5+ years experience in customer services, account management, or technical support roles

• Demonstrated experience working within structured, process-driven teams

• Proven success in managing customer accounts and building long-term client relationships

• Strong written and verbal communication, problem-solving and organisational skills

• Technically competent with experience in software and technology products

• Adaptable and solutions-focused mindset

• Ability to mentor others and contribute to team improvement initiatives

• Possesses a positive can-do attitude

Desirable:

• Experience in software, retail technology, data-related products or the jewellery retail sector

• Familiarity with POS software systems

• Proficient in using Zoho Desk or other similar CRM products

About Retail Edge Consultants

Retail Edge Consultants is a market leader in providing Point of Sale (POS), Stock Management, and Business Intelligence solutions for independent jewellery retailers and suppliers across Australia and New Zealand. We are committed to helping our clients succeed through smart technology and proactive service.

We are a progressive dynamic company, well respected in our marketplace, and leaders in our field. 

Step confidently into a corporate career with endless growth.

✨ This is your chance to join a highly regarded organisation where you’ll be supported, developed, and set up for long-term success.

📍 Ormeau-based role with heaps of progression
💻 Work from home flexibility after probation

MAYDAY Recruitment are seeking a motivated Customer Service Officer to join a collaborative, close-knit team that thrives on delivering exceptional service.

This role is the perfect launchpad for someone with strong customer service skills who’s ready to build a meaningful corporate career.

With structured training, industry-recognised qualifications, and a clear pathway forward, you’ll be set up for an exciting future. 💼 What’s in it for you?

• $63,600 base + 12% superannuation | Monday to Friday hours – no weekends.

• 🌍 Step into the corporate world – bring your customer service experience and build a long-term career.

• 🎓 Structured career development – professional insurance qualifications and ongoing training fully supported.

• 📈 Endless progression opportunities – start in client service and grow into broking, account management, or leadership.

• 🤝 Supportive team culture – approachable leaders who will mentor and champion your growth.

• 🏡 Flexibility and stability – join a global organisation with the resources to help you thrive, plus WFH after probation.

📋 What you’ll be doing

• Supporting the team with client renewals, administration, and sales support.
• Communicating with clients, insurers, and internal stakeholders via phone and email.
• Delivering professional, timely, and high-quality service at every interaction.
• Managing invoicing and ensuring accurate, efficient processes.
• Collaborating with your team to achieve outstanding outcomes for clients.

⭐ About you

• Previous customer service experience (office-based, call centre, or client-facing).
• Strong communication skills and a confident, professional phone manner.
• Highly organised, detail-focused, and able to manage competing priorities.
• Quick to pick up new systems with strong Microsoft Office skills.
• A team player with the drive to learn, grow, and take on new challenges.

✨ This is more than just a job, it’s your chance to build a career where progression, development, and growth are at the forefront.

• Perth CBD location, a short walk from Perth Station and local shops and eateries
• Full-time Monday–Friday (no weekends or late nights!)
• No collections experience required! Supportive training, coaching and career progression opportunities 
• Monthly bonuses + 3 salary reviews in your first 18 months

Baycorp is one of Australia's largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.

About your new role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What your new job involves

• Manage overdue accounts on behalf of leading Australian institutions
• Make and receive a high volume of calls
• Using databases and tools to locate and re-establish contact with customers
• Build trust and rapport while negotiating sustainable repayment solutions
• Handle objections and create positive outcomes for all parties
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• 3 salary reviews in your first 18 months + earn uncapped monthly bonuses
• Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
• Paid training + ongoing coaching and career progression pathways
• Discounts and perks via our employee benefits platform
• Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture

Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal & written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving 
• Confidence with basic computer systems
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: You must be available to work a full-time fortnightly rotational roster as follows

• Week A: Monday - Friday 7:30am – 4:00pm
• Week B: Monday - Friday 8:30am – 5:00pm

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Baycorp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Perth 6000

Join Our Customer Contact Team – Make an Impact!

We’re on the lookout for a Customer Contact Superstar to join our dynamic team and contribute to meaningful, impactful work!

Are you a passionate professional with experience in customer service and sales? We want YOU to be part of our BHAG mission to help save lives and support great causes throughout Australia!

Position: Customer Contact Representative
Industry: Customer Engagement and Solutions
Experience Required: Minimum 2 years in a Contact Centre

At ARC Twenty-Two, we’re a forward-thinking company based in Perth, known for shaking up the industry with fresh ideas and approaches. We pride ourselves on being people-first, focusing on both team growth and positive community impact. Our work drives lasting, meaningful change, and we’re looking for a motivated individual to join our team and help build relationships that matter.

Key Responsibilities:

• Engage with customers to re-establish connections with past members or supporters

• Manage sensitive calls with empathy and provide solutions that keep customers engaged

• Retain and upgrade existing relationships through personalized offerings

• Deliver outstanding customer service in a fast-paced environment, always focusing on relationship-building

• Represent the values and mission of our organization with professionalism and integrity

What We’re Looking For:

• At least 2 years of experience in a contact centre role

• Strong communication and negotiation skills

• Ability to manage challenging calls with a calm, positive demeanor

• Passion for working with purpose-driven organizations

• Ability to work independently and collaborate effectively within a team

• Vibrant personality and goal-oriented mindset

Why Join Us?

• Be part of a team that makes a real difference

• Competitive salary and benefits package

• Supportive, collaborative work environment

• Opportunities for career growth and advancement

• Flexible work arrangements, including the ability to work from home

• Travel and development opportunities

If you’re ready to make a real impact, apply today and be part of a company that values both its people and its mission!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• Base salary + super + uncapped monthly commissions

• Casual position - full-time hours

• Enjoy a weekly pay run – TGI Thursday’s 

• Full paid training and induction provided.

• Get recognised! - regular incentives and prizes like gift cards, tech and even travel experiences! 

• Quarterly client award program – Win cash prizes and travel to client sites for an eye-opening experience. Engage with industry leaders and gain insights that will elevate your professional journey 

• Enjoy energy discounts through partnership offer 

• Career growth opportunities – we love to promote within
  

A SNAPSHOT OF YOUR ROLE

We're seeking Inbound Sales Consultants with a background in customer service or sales, alongside strong communication and computer skills, to join our expanding sales team representing a leading energy retailer! 

The main mission of the Sales Consultant is to leverage their expertise to help customers identify their needs and transform these opportunities into sales, all while delivering exceptional customer service. 

You will utilise your proven sales and service skills to showcase the value and benefits of our client’s products and services. 

A BIT ABOUT YOU

• Demonstrated experience in a sales or service environment  

• Motivated to deliver sales results and achieve Key Performance Indicator’s (KPI’s) 

• Dedication to excellence in customer service in a high-pressure environment 

• Able to navigate multiple systems and online tools 

• Willingness to learn and maintain new skills 

• Flexible and positive work approach and attitude 

• Willingness to work onsite (Southbank location) 

• Commitment to work on a rotating roster from 8.00am to 7:00pm Monday to Friday 
   

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.

• Entrepreneurial Energy: Think like an owner. Solve like a founder.

• Fast with Intent: We move fast and deliver real results.

• Laugh and Learn: We don’t take ourselves too seriously, just our results.
   

What are you waiting for?

Come for a career, stay for the fun!

At Acquire Intelligence, our mission is to help business work smarter. 

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

•    $56,200 base + super + uncapped monthly commissions
•    Enjoy a weekly pay run – TGI Thursday’s 
•    Full paid training and induction provided.
•    Get recognised! - regular incentives and prizes like gift cards, tech and even travel experiences! 
•    Quarterly client award program – Win cash prizes and travel to client sites for an eye-opening experience. Engage with industry leaders and gain insights that will elevate your professional journey 
•    Enjoy energy discounts through partnership offer 
•    Career growth opportunities – we love to promote within 

A SNAPSHOT OF YOUR ROLE

We're seeking Inbound Sales Consultants with a background in customer service or sales, alongside strong communication and computer skills, to join our expanding sales team representing a leading energy retailer! 

The main mission of the Sales Consultant is to leverage their expertise to help customers identify their needs and transform these opportunities into sales, all while delivering exceptional customer service. 
You will utilise your proven sales and service skills to showcase the value and benefits of our client’s products and services. 

A BIT ABOUT YOU

•    Demonstrated experience in a sales or service environment  
•    Motivated to deliver sales results and achieve Key Performance Indicator’s (KPI’s) 
•    Dedication to excellence in customer service in a high-pressure environment 
•    Able to navigate multiple systems and online tools 
•    Willingness to learn and maintain new skills 
•    Flexible and positive work approach and attitude 
•    Willingness to work onsite (Southbank location) 
•    Commitment to work on a rotating roster from 8.00am to 7:00pm Monday to Friday 

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•    Curious and Clever: Smart questions spark smart solutions.
•    Entrepreneurial Energy: Think like an owner. Solve like a founder.
•    Fast with Intent: We move fast and deliver real results.
•    Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for?
Come for a career, stay for the fun!

About Murray River Council

Join an award-winning organisation that is modern, dynamic and has a high regard for employee satisfaction and engagement. Murray River Council offers a supportive and flexible environment to assist employees with the right work-life balance.

About the opportunity:

We’re seeking a proactive and personable Customer Service Officer to join our team in Moulamein. In this part-time role, you’ll be the first point of contact for residents and visitors, delivering high-quality customer service across a wide range of Council and agency services. Whether assisting with enquiries, processing transactions or supporting community programs, you’ll play a vital role in enhancing the image of Council and supporting our community.

Key Responsibilities:

·       Provide accurate, timely and friendly customer service across multiple channels.

• Respond to phone and in-person enquiries, ensuring first-contact resolution where possible.

• Process payments, balance cash drawers, and generate financial reports.

• Support Service NSW, Services Australia, V/Line, library and cemetery services as required.

• Maintain up-to-date knowledge of Council operations and community services.

• Handle sensitive matters with discretion and professionalism.

• Participate in continuous improvement and team collaboration.

What we're looking for:

·       Strong communication and interpersonal skills.

• Ability to manage multiple enquiries in a fast-paced environment.

• Sound organisational and time management abilities.

• Proficiency in Microsoft Office and willingness to learn new systems.

• Commitment to confidentiality, integrity and customer satisfaction.

• Current Driver’s Licence, Working with Children Check (NSW), and National Police Check.

• Previous experience in local government or high-volume customer service is desirable.

Why Join Us?

Murray River Council is an award-winning, forward-thinking organisation committed to employee wellbeing and work-life balance. We offer:

·       Salary packaging and novated lease options.

·       Professional development and career growth opportunities.

·       Annual flu vaccination program.

·       Free and confidential Employee Assistance Program.

·       Inclusive, values-driven culture with a focus on safety and wellbeing.

Further information

A copy of the position description and tips on applying can be found on our website www.murrayriver.nsw.gov.au If you would like to find out more about the role and the team, please contact Jason Clymo – Customer Service Operations Coordinator on 1300 087 004.

Want to apply and take the next step in your planning career?

Applications should include a cover letter, current resume and a document addressing the Key Selection Criteria as outlined in the position description. Applicants must address the key selection criteria to be eligible for interview.

Please email your application to hr@murrayriver.nsw.gov.au.

Applications Close: 5pm, Friday 31 October 2025

Murray River Council is dedicated to fostering an inclusive and diverse workplace culture, where every individual is appreciated and respected. We wholeheartedly embrace diversity and inclusion, welcoming applications from individuals of all ages, abilities, and backgrounds. As an equal opportunity employer, we take pride in our commitment to providing fair and equitable opportunities for all.