About Murray River Council

Join an award-winning organisation that is modern, dynamic and has a high regard for employee satisfaction and engagement. Murray River Council offers a supportive and flexible environment to assist employees with the right work-life balance.

About the opportunity:

We’re seeking a proactive and personable Customer Service Officer to join our team in Moulamein. In this part-time role, you’ll be the first point of contact for residents and visitors, delivering high-quality customer service across a wide range of Council and agency services. Whether assisting with enquiries, processing transactions or supporting community programs, you’ll play a vital role in enhancing the image of Council and supporting our community.

Key Responsibilities:

·       Provide accurate, timely and friendly customer service across multiple channels.

• Respond to phone and in-person enquiries, ensuring first-contact resolution where possible.

• Process payments, balance cash drawers, and generate financial reports.

• Support Service NSW, Services Australia, V/Line, library and cemetery services as required.

• Maintain up-to-date knowledge of Council operations and community services.

• Handle sensitive matters with discretion and professionalism.

• Participate in continuous improvement and team collaboration.

What we're looking for:

·       Strong communication and interpersonal skills.

• Ability to manage multiple enquiries in a fast-paced environment.

• Sound organisational and time management abilities.

• Proficiency in Microsoft Office and willingness to learn new systems.

• Commitment to confidentiality, integrity and customer satisfaction.

• Current Driver’s Licence, Working with Children Check (NSW), and National Police Check.

• Previous experience in local government or high-volume customer service is desirable.

Why Join Us?

Murray River Council is an award-winning, forward-thinking organisation committed to employee wellbeing and work-life balance. We offer:

·       Salary packaging and novated lease options.

·       Professional development and career growth opportunities.

·       Annual flu vaccination program.

·       Free and confidential Employee Assistance Program.

·       Inclusive, values-driven culture with a focus on safety and wellbeing.

Further information

A copy of the position description and tips on applying can be found on our website www.murrayriver.nsw.gov.au If you would like to find out more about the role and the team, please contact Jason Clymo – Customer Service Operations Coordinator on 1300 087 004.

Want to apply and take the next step in your planning career?

Applications should include a cover letter, current resume and a document addressing the Key Selection Criteria as outlined in the position description. Applicants must address the key selection criteria to be eligible for interview.

Please email your application to hr@murrayriver.nsw.gov.au.

Applications Close: 5pm, Friday 31 October 2025

Murray River Council is dedicated to fostering an inclusive and diverse workplace culture, where every individual is appreciated and respected. We wholeheartedly embrace diversity and inclusion, welcoming applications from individuals of all ages, abilities, and backgrounds. As an equal opportunity employer, we take pride in our commitment to providing fair and equitable opportunities for all.