About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.

This part-time position is based in our HCF Modbury, Tea Tree Plaza Branch. Our ideal spread of hours is Monday - Friday from 9am - 4pm (32.5 hours per week).

You will also be required to work 1 - 2 Saturday's per month (Saturday trading hours are 10am - 1pm).

Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
• Ensure resolutions to our members' problems that go beyond expectations.
• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
• Proven background in customer service environments, with the ability to build rapport quickly and confidently.
• Quick to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
* 50% subsidy on HCF hospital and/or extras cover
* 18 weeks of parental leave for all new parents
* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Join the revolution in workforce management

foundU is Australian-grown and managed, home to 75 passionate people who are committed to accelerating the success of Australian businesses.  
 
We've created a platform that streamlines recruitment, onboarding, rostering, timesheet management, payroll, and reporting for a seamless experience. We’re in the business of building things most people haven’t thought of yet. The pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease. 

 About the role

We are seeking a passionate and energetic Customer and Software Support specialist to deliver 5-star support and customer service, ensuring our customers maximise the value of our platform.   

 This role will be the face of foundU, responsible for acknowledging, investigating, and addressing all customer queries on topics ranging from workforce management and reporting to day-to-day platform logistics.   

 In this role, you will:  
  

• Act as the primary point of contact for both new and established customers, providing prompt and professional responses to all questions and queries  

• Recognise that every company is unique, and tailor your support to meet the specific needs of each customer  

• Assist customers to make sure that they understand how to get the most out of our product  

• Answer incoming calls and respond to customer inquiries via our Help Desk in a timely and efficient manner  

• Monitor customer queries and identify areas where our Product team could make improvements to the platform, or where our Training team could provide customers with extra support  

• Report any platform bugs or tasks that need attention to our Rapid Response team  

• Enhance customer satisfaction by maintaining a positive attitude, building strong rapport, empowering customers, and ensuring consistent, high-quality service tailored to their unique needs  

• Identify tickets that need to be escalated to our wider Customer Success or Engineering teams, ensuring that they are resolved quickly and effectively  

• Conduct research as needed to support the ongoing development of foundU and our platform  

• Keep meticulous records of all customer communications and utilise internal processes to track customer interactions and issues  

• Collaborate with other team members and departments as necessary to ensure the smooth functioning of our customer support operations  

Do you have the foundU DNA? 

Creating a product that helps so many businesses get pay right for their employees is pretty special and it’s not something we take for granted.  

Our people come from all walks of life -but the one thing that binds us is a glass-half-full, sleeves rolled up, can-do mentality. At foundU, you’ll hear a lot of laughs, a fair share of banter, and the odd noisy debate as we nut out the best ways to adapt to whatever a new workplace law throws at us! 

We are looking for someone who has: 

• A proven record of achievement and success in Customer Support in a comparable role, preferably in a client-facing capacity.

• A solid understanding of IT service management principles, including request triage, interaction documentation, escalations, and problem resolution.

• Clear and professional written and verbal communication skills.

• The ability to effectively prioritise tasks and manage competing demands.

• A positive, can-do attitude, with strong self-motivation and a willingness to learn.

• An inquisitive mindset with a drive to improve processes and systems.

• A collaborative and adaptable approach, with strong relationship-building skills.

• Excellent attention to detail when managing and monitoring customer feedback and requests.

• A passion for creative and effective problem-solving.

• Experience working productively with individuals at all levels within an organisation.

 
 You’ll get bonus points if you have:   

• A background in payroll, human resources, or SaaS cloud technology  

• Experience using Zendesk, HubSpot or other ticketing and CRM systems  

Why join foundU?   

Growth   

We are passionate about promoting from within. We prioritise the development and growth of our team members through up-skilling, cross-training, and maximising their potential. Diversity is celebrated and we strive to foster a culture of inclusiveness for all members of our team.   

Innovation  

We’ve cultivated a collaborative team culture where everyone's voice is heard and valued. We are committed to growth and improvement, embracing feedback and suggestions with an open mind. We always strive to enhance what we do and how we do it.   

Collaboration  

foundU became part of Citation Group in 2025. Supporting over 12,000 businesses across Australia and New Zealand, our extended team offers workplace compliance solutions spanning HR, employment law, work health and safety, and certification. On top of supporting a payroll platform that Australian businesses can count on, you’ll have the opportunity to collaborate with our tight-knit community of workplace experts.  

Benefits   

• An established hybrid work policy.   

• A bonus week of annual leave after every 12 months at foundU.   

• Monthly ‘pocket money’ to purchase anything that supports your working life – such as training courses, an office chair or even a team lunch.   

• Free coffee from the local café while working from the office.   

• Dog friendly office.  

Want to learn more? Visit:

www.foundu.com.au

www.linkedin.com/company/foundU/

We encourage applicants from diverse backgrounds to apply for roles at foundU. If you have any support or access requirements, we encourage you to advise us at time of application. We will partner with you to identify the best way to assist you through our recruitment process.

We respectfully ask recruiters not to contact us regarding assistance with job vacancies. Your understanding is greatly appreciated.

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. 

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/

Welcome to Veriu Group

Our Corporate Office is located on Queens Road in Melbourne. Here, you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a difference. We believe strongly in our flat structure, which allows people to grow their knowledge and skills to become the best version of themselves. At our corproate office we're:

• A modern & completely open plan office with smart casual dress code
• A small team of about 35 people across Customer Relations and Sales, Revenue, Marketing, People & Culture, Property & Leasing and Finance
• Walking distance to public transport (train/tram), close to public car parks, and have free & secure bike/scooter storage
• A team that doesn't believe in corporate politics and values balancing work with life
• Working hard as a passionate collective of people to achieve our common goal of growth

Responsibilities

This is an excellent chance for an energetic and ambitious individual with an eye for growth, team orientation, love for sales and a passion for hotels to join an equally motivated team!

Key role responsibilities:

• Proactive capture and conversion of inbound phone and email enquires for all hotels in our network
• Delivery of a high standard of personalised and genuine service in all interactions to facilitate long-term relationships
• Timely and effective communication of proposals that are based on an intimate understanding of the client's needs
• Compassionate handling of complaints and timely escalation to relevant hotels or team
• Use of clear, detailed and collaborative communication to hotel key stakeholders to ensure delivery of expected experience and requirements
• Seamless introduction and handover of accounts as required
• Achievement of individual and team KPIs 
• Representation of the Veriu Values and culture

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities 
• Accelerated development in a variety of hotel management or corporate areas such as sales or revenue
• Comprehensive onboarding & ongoing support 
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network 
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• Demonstrated experience in a sales, reception or customer service environment
• Demonstrated ability to develop strong working relationships
• Excellent communication (written & verbal) 
• High standards of accuracy and attention to detail 
• Confidence to make/take phone calls
• The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)

Are you confident on the phone and passionate about connecting with people?
We’re looking for an enthusiastic Telemarketing / Customer Relations team member to join our dynamic real estate business on a casual basis for approx 4-6 months. Hours are flexible, it is anticipated to be approximately 25 hours per week.

About the Role:
In this exciting casual position, you will play a key role in supporting our sales team by:

• Making outbound calls to potential clients

• Building rapport and nurturing relationships

• Generating leads for our sales team

• Maintaining accurate records of conversations and follow-ups
  
  

What We’re Looking For:
  Excellent phone manner and communication skills
  Friendly, confident, and professional approach
  A positive attitude with resilience to handle high call volumes
  Interest in property and real estate
  Ability to work independently and as part of a team

What We Offer:
  Flexible casual hours – perfect for work/life balance
  Full training and ongoing support
  Be part of a professional, supportive, and fun team environment
  Generous hourly rate + incentives

Location: Onsite office based in central Southport

If you’re motivated, embrace the challenge to exceed KPI’s, love speaking with people, and want to contribute to our real estate success story, we’d love to hear from you.

Please forward your resume and cover letter by clicking on the APPLY NOW button below.

• Previous contact centre experience essential | Part time opportunity 20-25 hours per week, 5 hours a day 4-5 days a week
• Represent a Local Government authority providing excellent service to members of the community 
• ASAP start | Across 3 locations, own transport required| 6-month temporary opportunity

• Providing accurate and timely information to members of the public via telephone and email 
• Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner. 
• Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.

• Experience in both face-to-face and high-volume telephone customer services 
• Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application. 
• Experience working in an administrative environment with a strong customer and team focus 
• Great communication skills, written and verbal 
• Language other than English will be an advantage 
• Positive and proactive attitude towards work 

• Grow your Local Government knowledge and understanding.  
• Work with a community based organisation and help drive and deliver change.  
• Immediate start positions.

• The ability to assess a customer situation by using the Hardship Statement of Financial Position form.
• Reviewing the customer’s financial situation as well as the contract conduct and being able to decide on best solution.
• Effective us of probing questions to gain a thorough understanding of the customer’s situation.
• Using sophisticated communication skills to interrogate customers in a humane manner to elicit information from customers who may be in distress.
• Ensure trust through empathic and respectful language.
• Deal with complex customer cases and resolve their situation through the use of innovative and lateral thinking.
• Remain in contact with the customer and follow up on their application or any other information needed.
• Understand and adhere to the debt collections guidelines as well as the National Credit Code section 72 for hardship.

•  2 + years in financial hardship or Credit Analyst position, ideally with exposure to working in a Responsible Lending environment.
• Strong and empathetic customer-focused approach to handling issues, with a passion for providing the best solution to the customer.
• Sound understanding of the National Credit Code section 72 for hardship.
• Well-developed negotiation and problem-solving skills with the ability to recommend process improvements and innovative solutions.
• Strong organisation and exceptional interpersonal

About us

At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.

We’re building a leading tax and superannuation administration known for contemporary service, expertise and integrity.

We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.

About the role

As a Service Delivery Officer, you will undertake basic procedural, clerical, operational and administrative activities under clear direction. You’ll complete allocated tasks and activities within required timeframes and deliver results in accordance with the requirements of business.

Your duties

·      Follow policies and procedures to deliver results

·      Open, sort and scan mail

·      Accurately input data into our internal systems

Skills and experience

·      Experience in a fast-paced data entry role

·      Good computer and Microsoft Office skills

·      Supportive and cooperative team player

Benefits

·      Attractive superannuation contributions of 15.4%

·      Flexibility to provide work/life balance

·      Award-winning and highly professional organisation

·      Contemporary workspaces and technology

·      Learning and development opportunities

These roles will be offered in Albury.

You must be an Australian citizen to work with the ATO.  

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply”. Don’t forget to mention you applied through SEEK on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers

$29.57/hour + casual loading & shift allowances | Flexible work options – casual, part-time, or full-time

Be the vital link in patient care. Join our WA Communications Centre and help coordinate life-changing non-emergency patient transport services.

Why You'll Love Working With Us

• Flexible shifts – we’re open to casual, part-time, or full-time arrangements

• Supportive, purpose-driven team – you’ll never be just a number

• Clear, competitive pay – $29.57/hour + 25% casual loading + shift penalties where applicable

• Make an impact – support hospitals, patients, and crews across WA

• Training provided – comprehensive induction and ongoing learning

About the Role

Based in our Canning Vale Communications Centre, you’ll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you’ll manage calls, enter bookings, and ensure smooth dispatch of patient transport.

It’s a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.

What You'll Be Doing

• Answer inbound calls from hospitals, healthcare staff and patients

• Enter bookings accurately using Computer Aided Dispatch software

• Interpret clinical terminology to assess transport requirements

• Work closely with dispatchers and hospitals to ensure seamless coordination

• Provide calm, professional communication under pressure

• Maintain accurate records and contribute to a positive team culture

What We're Looking For

• Proven customer service experience

• Strong communication and active listening skills

• Ability to handle multiple priorities in a fast-paced environment

• Comfortable using multiple systems and databases (we’ll train you)

• Ability to work part-time across rotating weekday and weekend shifts

• Desirable: knowledge of health terminology, dispatch and/or call centre experience

About Us

National Patient Transport (NPT) is one of Australia’s leading non-emergency patient transport providers. We’ve been supporting hospitals, patients and healthcare networks across NSW, VIC and WA since 1993.

As part of ComfortDelGro Corporation Australia, our mission is to provide safe, timely, and compassionate care — every day, every shift.

We live and work by our HEART values:

• High Standards – We aim for excellence in every interaction

• Efficiency – We act with purpose and clarity

• Accountability – We do what we say we’ll do

• Respect – For our patients, partners, and each other

• Teamwork – We’ve got each other’s backs

Equal Opportunity

We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.

If you're ready to take on a meaningful role that makes a real difference, we encourage you to apply now by submitting your resume and a cover letter addressing the above criteria.

Apply Today!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

At Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We’re a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we’re looking for a dedicated Dispatcher to join our growing team.

As our Dispatcher, you’ll be the first point of contact for clients — managing the entire customer journey from the initial phone call to job completion. You’ll handle booking jobs, coordinating technician schedules, and keeping clients informed every step of the way to ensure a seamless experience.

Key Responsibilities:

• Answer and manage inbound calls with a friendly, professional attitude

• Schedule and dispatch technicians efficiently across multiple locations

• Communicate with clients via phone and email to provide job updates and confirm appointments

• Manage the daily job schedule to ensure smooth workflow and prompt service delivery

• Record job notes accurately and assist with customer follow-ups

• Support the wider admin team with general office tasks and customer coordination

We’re looking for someone who:

• Has experience working with customers or clients (trade or service industry preferred)

• Is friendly, confident, and professional on the phone — a true people person

• Can manage multiple tasks in a fast-paced environment

• Has strong communication and organisational skills

• Is committed to delivering five-star customer service every time

• Enjoys being part of a supportive team and takes pride in their work

• Wants to be rewarded with commission for their performance and contribution

• Competitive pay with commission opportunities

• Supportive and positive team culture

• Ongoing training and career growth opportunities

• Be part of a company that genuinely values its team and customers

If you take pride in providing exceptional customer service and thrive in a fast-paced, rewarding environment — we’d love to hear from you!

Apply now and join the Backs Electrical team.