Customer Service Consultant
Searson Buck Group Pty Ltd
Full-Time
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Support customers from arrival to aftercare
Deliver outstanding service experiences
Work closely with service, sales and delivery teams
Support customers from arrival to aftercare
Deliver outstanding service experiences
Work closely with service, sales and delivery teams
Our client is seeking a friendly, proactive, and customer-focused individual to join their car dealership team as a Customer Service Consultant. In this front-line role, you’ll be the first point of contact for their valued customers, ensuring they feel welcome, informed, and supported throughout their service journey.
Key Responsibilities
Key Responsibilities
- Greet customers on arrival and assist with parking and directions.
- Ensure customers are comfortable using lounge facilities, including refreshments, Wi-Fi, and amenities.
- Welcome new car customers and introduce them to the service department.
- Book first inspections at vehicle delivery and explain warranty, service schedules, roadside assist, and Ford Service Price Promise.
- Respond to customer enquiries via phone, email, and online bookings.
- Follow up on parts arrivals, rebook no-show airbag appointments, and maintain accurate records.
- Support internal departments including Service Advisors, Parts, Sales, and Vehicle Delivery.
- Excellent verbal and written communication skills
- Strong interpersonal and conflict resolution abilities
- Good technical understanding of vehicles and service schedules (preferred)
- Proficient in DMS, CRM, email, and online booking systems
- Strong time management and task prioritisation
- Customer-first mindset with a professional and approachable manner
- Experience in customer service, hospitality, or call centres preferred
- Willingness to complete annual professional training
- Current Driver's License
- Be part of a supportive and dynamic team
- Work in a modern dealership environment
- Ongoing training and development opportunities
- Make a real impact on customer satisfaction and loyalty