Are you confident on the phone and passionate about connecting with people?
We’re looking for an enthusiastic Telemarketing / Customer Relations team member to join our dynamic real estate business on a casual basis for approx 4-6 months. Hours are flexible, it is anticipated to be approximately 25 hours per week.

About the Role:
In this exciting casual position, you will play a key role in supporting our sales team by:

• Making outbound calls to potential clients

• Building rapport and nurturing relationships

• Generating leads for our sales team

• Maintaining accurate records of conversations and follow-ups
  
  

What We’re Looking For:
  Excellent phone manner and communication skills
  Friendly, confident, and professional approach
  A positive attitude with resilience to handle high call volumes
  Interest in property and real estate
  Ability to work independently and as part of a team

What We Offer:
  Flexible casual hours – perfect for work/life balance
  Full training and ongoing support
  Be part of a professional, supportive, and fun team environment
  Generous hourly rate + incentives

Location: Onsite office based in central Southport

If you’re motivated, embrace the challenge to exceed KPI’s, love speaking with people, and want to contribute to our real estate success story, we’d love to hear from you.

Please forward your resume and cover letter by clicking on the APPLY NOW button below.

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. 

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/

Welcome to Veriu Group

Our Corporate Office is located on Queens Road in Melbourne. Here, you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a difference. We believe strongly in our flat structure, which allows people to grow their knowledge and skills to become the best version of themselves. At our corproate office we're:

• A modern & completely open plan office with smart casual dress code
• A small team of about 35 people across Customer Relations and Sales, Revenue, Marketing, People & Culture, Property & Leasing and Finance
• Walking distance to public transport (train/tram), close to public car parks, and have free & secure bike/scooter storage
• A team that doesn't believe in corporate politics and values balancing work with life
• Working hard as a passionate collective of people to achieve our common goal of growth

Responsibilities

This is an excellent chance for an energetic and ambitious individual with an eye for growth, team orientation, love for sales and a passion for hotels to join an equally motivated team!

Key role responsibilities:

• Proactive capture and conversion of inbound phone and email enquires for all hotels in our network
• Delivery of a high standard of personalised and genuine service in all interactions to facilitate long-term relationships
• Timely and effective communication of proposals that are based on an intimate understanding of the client's needs
• Compassionate handling of complaints and timely escalation to relevant hotels or team
• Use of clear, detailed and collaborative communication to hotel key stakeholders to ensure delivery of expected experience and requirements
• Seamless introduction and handover of accounts as required
• Achievement of individual and team KPIs 
• Representation of the Veriu Values and culture

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities 
• Accelerated development in a variety of hotel management or corporate areas such as sales or revenue
• Comprehensive onboarding & ongoing support 
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network 
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• Demonstrated experience in a sales, reception or customer service environment
• Demonstrated ability to develop strong working relationships
• Excellent communication (written & verbal) 
• High standards of accuracy and attention to detail 
• Confidence to make/take phone calls
• The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)

• The ability to assess a customer situation by using the Hardship Statement of Financial Position form.
• Reviewing the customer’s financial situation as well as the contract conduct and being able to decide on best solution.
• Effective us of probing questions to gain a thorough understanding of the customer’s situation.
• Using sophisticated communication skills to interrogate customers in a humane manner to elicit information from customers who may be in distress.
• Ensure trust through empathic and respectful language.
• Deal with complex customer cases and resolve their situation through the use of innovative and lateral thinking.
• Remain in contact with the customer and follow up on their application or any other information needed.
• Understand and adhere to the debt collections guidelines as well as the National Credit Code section 72 for hardship.

•  2 + years in financial hardship or Credit Analyst position, ideally with exposure to working in a Responsible Lending environment.
• Strong and empathetic customer-focused approach to handling issues, with a passion for providing the best solution to the customer.
• Sound understanding of the National Credit Code section 72 for hardship.
• Well-developed negotiation and problem-solving skills with the ability to recommend process improvements and innovative solutions.
• Strong organisation and exceptional interpersonal

At Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We’re a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we’re looking for a dedicated Dispatcher to join our growing team.

As our Dispatcher, you’ll be the first point of contact for clients — managing the entire customer journey from the initial phone call to job completion. You’ll handle booking jobs, coordinating technician schedules, and keeping clients informed every step of the way to ensure a seamless experience.

Key Responsibilities:

• Answer and manage inbound calls with a friendly, professional attitude

• Schedule and dispatch technicians efficiently across multiple locations

• Communicate with clients via phone and email to provide job updates and confirm appointments

• Manage the daily job schedule to ensure smooth workflow and prompt service delivery

• Record job notes accurately and assist with customer follow-ups

• Support the wider admin team with general office tasks and customer coordination

We’re looking for someone who:

• Has experience working with customers or clients (trade or service industry preferred)

• Is friendly, confident, and professional on the phone — a true people person

• Can manage multiple tasks in a fast-paced environment

• Has strong communication and organisational skills

• Is committed to delivering five-star customer service every time

• Enjoys being part of a supportive team and takes pride in their work

• Wants to be rewarded with commission for their performance and contribution

• Competitive pay with commission opportunities

• Supportive and positive team culture

• Ongoing training and career growth opportunities

• Be part of a company that genuinely values its team and customers

If you take pride in providing exceptional customer service and thrive in a fast-paced, rewarding environment — we’d love to hear from you!

Apply now and join the Backs Electrical team.

$29.57/hour + casual loading & shift allowances | Flexible work options – casual, part-time, or full-time

Be the vital link in patient care. Join our WA Communications Centre and help coordinate life-changing non-emergency patient transport services.

Why You'll Love Working With Us

• Flexible shifts – we’re open to casual, part-time, or full-time arrangements

• Supportive, purpose-driven team – you’ll never be just a number

• Clear, competitive pay – $29.57/hour + 25% casual loading + shift penalties where applicable

• Make an impact – support hospitals, patients, and crews across WA

• Training provided – comprehensive induction and ongoing learning

About the Role

Based in our Canning Vale Communications Centre, you’ll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you’ll manage calls, enter bookings, and ensure smooth dispatch of patient transport.

It’s a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.

What You'll Be Doing

• Answer inbound calls from hospitals, healthcare staff and patients

• Enter bookings accurately using Computer Aided Dispatch software

• Interpret clinical terminology to assess transport requirements

• Work closely with dispatchers and hospitals to ensure seamless coordination

• Provide calm, professional communication under pressure

• Maintain accurate records and contribute to a positive team culture

What We're Looking For

• Proven customer service experience

• Strong communication and active listening skills

• Ability to handle multiple priorities in a fast-paced environment

• Comfortable using multiple systems and databases (we’ll train you)

• Ability to work part-time across rotating weekday and weekend shifts

• Desirable: knowledge of health terminology, dispatch and/or call centre experience

About Us

National Patient Transport (NPT) is one of Australia’s leading non-emergency patient transport providers. We’ve been supporting hospitals, patients and healthcare networks across NSW, VIC and WA since 1993.

As part of ComfortDelGro Corporation Australia, our mission is to provide safe, timely, and compassionate care — every day, every shift.

We live and work by our HEART values:

• High Standards – We aim for excellence in every interaction

• Efficiency – We act with purpose and clarity

• Accountability – We do what we say we’ll do

• Respect – For our patients, partners, and each other

• Teamwork – We’ve got each other’s backs

Equal Opportunity

We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.

If you're ready to take on a meaningful role that makes a real difference, we encourage you to apply now by submitting your resume and a cover letter addressing the above criteria.

Apply Today!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

About us

At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.

We’re building a leading tax and superannuation administration known for contemporary service, expertise and integrity.

We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.

About the role

As a Service Delivery Officer, you will undertake basic procedural, clerical, operational and administrative activities under clear direction. You’ll complete allocated tasks and activities within required timeframes and deliver results in accordance with the requirements of business.

Your duties

·      Follow policies and procedures to deliver results

·      Open, sort and scan mail

·      Accurately input data into our internal systems

Skills and experience

·      Experience in a fast-paced data entry role

·      Good computer and Microsoft Office skills

·      Supportive and cooperative team player

Benefits

·      Attractive superannuation contributions of 15.4%

·      Flexibility to provide work/life balance

·      Award-winning and highly professional organisation

·      Contemporary workspaces and technology

·      Learning and development opportunities

These roles will be offered in Albury.

You must be an Australian citizen to work with the ATO.  

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply”. Don’t forget to mention you applied through SEEK on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy. 

More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

We need talented people who care about one another and the work they do. Why? Because we’re one of Australia's fastest growing networks, connecting 20,000 new customers each year, including the Western Sydney Aerotropolis. And when we power together, we go further, faster; towards a smarter, more sustainable future for us all. 

On Offer

This is an exciting new role where you can join a team that thrives on care, collaboration, and high performance, supporting both your colleagues and our customers. You’ll have the opportunity to step up and lead in a rapidly evolving energy sector, while feeling recognised and rewarded for your contributions. Take pride in working for an organisation that provides an essential service and plays a key role in driving the energy transition. You will also benefit from access to training, personal development, and clear career progression pathways, helping you grow your skills and your career.

About the Role

This new and exciting role offers the opportunity to be at the forefront of the energy transition.

As an Energy Services Specialist, you’ll play a key role in delivering Endeavour Energy’s vision for a customer-led, future-ready network.

Working within the NexGrid team, you’ll blend human-centred service with advanced technology and AI-enabled tools to support customers and industry partners as they embrace new energy solutions.

Your focus will be on resolving complex enquiries, providing expert guidance across emerging technologies, and helping customers feel informed, supported, and confident. You’ll collaborate across teams, use data-driven insights to continuously improve service delivery, and help shape the customer experience of tomorrow.

Key accountabilities

• Resolve complex enquiries end-to-end, providing real-time support through onboarding, configuration, testing, and commissioning while ensuring customer outcomes are confirmed and closed.
• Use AI insights and structured knowledge to co-resolve issues efficiently, reducing handoffs, maintaining service continuity, and enhancing guided knowledge content for both human and digital channels.
• Analyse demand trends and customer feedback to identify pain points, reduce failure demand, and contribute to continuous improvement through agile sprints, retrospectives, and service hackathons.
• Collaborate across Engineering, Field Operations, and Digital teams to triage and resolve escalations, share learnings, and shape future service models aligned with Endeavour’s Customer Playbook and DTG2035 strategy.
• Embrace continuous learning and innovation, staying across emerging products and services to ensure customers and partners are supported throughout the energy transition.

About You

You’re a problem-solver and relationship builder with a knack for simplifying complex information.

You thrive in fast-paced, agile environments and take ownership of delivering outstanding customer outcomes.

You’re comfortable working with evolving technologies and curious about the role of AI and digital systems in the energy transition.

To succeed in this role, you’ll bring:

• A Certificate III in Customer Contact or equivalent experience in a digital or technical service setting.
• At least 3 years’ experience in a customer-facing or technical support role within an omnichannel environment.
• Strong analytical and communication skills, with the ability to manage complex, cross-team issues.

Desirable:

• Agile Foundations or equivalent training.
• Experience as a solar installer or electrician.

For further information, please contact recruitment@endeavourenergy.com.au

Applications close - 02 November 2025.

When we power together, we can achieve so much more.

At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

Endeavour Energy is a critical infrastructure organisation and performs various background checks to evaluate the suitability of an applicant before making an employment offer to ensure the security and protection of its assets.

This is an Exciting opportunity for anyone wanting to join the Transport Industry or start their corporate career. This role would suit a proactive, organized, self-starter, that can bring a positive & enthusiastic energy to our close-knit team.

Join the Followmont Transport Family as a Customer Service Office in our Cairns Depot today! 
 

About this Opportunity:

• Fulltime Permanent opportunity | Monday to Friday

• Rotating roster options

• Effectively managing inbound calls & emails assisting with customer enquiries

• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

• General office and administration duties including data entry.

• Basic knowledge of cities and towns within QLD will be highly regarded.

What we offer:

• Fantastic training & internal career progression opportunities!  

• On-site parking available

• Employee Recognition Program – We love to reward our employees! 

• Regular working hours with weekly pay cycle

• Strong focus on work/life balance!

• Workplace Benefits Program providing discounts to many major retailers.

• Health Fund discounts with Medibank Private for single or family cover.

• Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.

About you:

• Customer solutions focused

• Inbound call experience

• Problem solving 

• Quick thinker

• Takes initiative 

• Team Player

If you encompass these skills we would love to hear from you 

Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If this opportunity sounds interesting and aligns with your values, please apply

Location: 25 Ponzo Street, Woree, 4868

Service | Unity | Passion | Integrity | Innovation | Care

Formbay is a leader in the Australian renewable energy sector, helping solar retailers and installers manage the creation and trading of Small-Scale Technology Certificates (STCs). Since 2011, we’ve been known for providing trusted compliance and customer support services that make the process simple for our clients.

This is not a tech or engineering role – it’s a frontline customer service and compliance position. You’ll be speaking with clients daily by phone and email, guiding them through applications, answering questions, and ensuring their submissions meet requirements.

If you love problem-solving, attention to detail, and delivering an excellent client experience, this role will give you the opportunity to shine and develop specialist knowledge in the renewable energy compliance space.

• Managing a high volume of inbound client calls and emails

• Helping clients complete and troubleshoot applications

• Checking details for accuracy and compliance with scheme requirements

• Providing clear, empathetic communication and support

• Being the “go-to” contact for client queries

• Essential: Call centre or high-volume customer service experience

• Strong written and verbal communication with active listening skills

• Ability to multitask and stay calm under pressure

• Detail-oriented with an interest in compliance and processes

• Keen to learn and grow knowledge of the renewable energy scheme

(Note: This role is not suitable for engineers, IT, or cyber security applicants – it is focused on client service and compliance.)

• Bright, modern office in Sydney CBD (5 minutes from Town Hall)

• Free group training sessions at a private gym

• Supportive, friendly work culture with a close-knit team

• Exposure to the renewable energy industry without needing a technical background

• Opportunities to learn compliance and expand your customer service career

Office hours: Monday to Friday, 9am–5pm (excluding public holidays).