• Be the first point of contact for clients with existing life insurance policies – guiding them through updates, renewals, premium changes, and more.
• Support retention efforts by providing tailored advice, resolving client issues with care, and ensuring long-term satisfaction.
• Offer comparison quotes and assist with new applications when clients are ready to explore their options.
• Identify and act on cross-sell and upsell opportunities within our loyal customer base.
• Build relationships with underwriters and case managers to ensure smooth processes and great outcomes.
• Work closely with our offshore retention team to deliver consistent, high-quality service.
• Collaborate with internal teams to provide a seamless customer experience from start to finish.

• 3+ years of experience in sales, customer service, retention, or a related field.
• Experience in life insurance or financial services is a plus – but not essential.
• Confidence handling client objections, complaints, and navigating compliance.
• A genuine customer-first mindset and excellent communication skills.
• A proactive, team-oriented attitude and the ability to spot new opportunities to support and retain clients.

• Be part of a fast-growing, supportive team where your impact is felt every day.
• Work with a business that’s reshaping how Australians protect their families and futures.
• Enjoy real opportunities for career progression and professional development.
• Make a meaningful difference in the lives of customers at critical life moments.

Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.

Job role:

Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI’s.This position is located onsite at our Narre Warren office.

Tasks undertaken include, but are not limited to the following:

• Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.

• Reviewing and taking customer orders over the phone.

• Accurate generation of customer quotations.

• Accurate generation of customer orders.

• Assisting with product information and troubleshooting enquiries.

• Effective record keeping on customer records during each contact.

• Liaising with suppliers for manufacturing updates and enquiries

• Liaising with freight carriers for freight and delivery enquiries.

• Liaising with various organisational departments.

• Assessing and submitting faulty product rework requests when required.

• Confirming and submitting Parts Requests when required.

Full In-House Training provided

Schedule:

• 8 hour shifts on a fortnightly rotating roster. (73 hours a fortnight).

• 1 Week Monday to Friday 10am- 6pm, 1 Week Monday to Friday 7am-3pm with 1 RDO a fortnight.

• 1 Saturday shift a fortnight 9am-3pm

Experience:

• Inbound call centre: 1 year (Preferred)

• Outbound call centre: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Why work for Tuiss?

• Promoting a healthy work/life balance

• Discounts on Tuiss products

• Get your birthday as paid time off each year

• Opportunity for further growth and development within the organisation

Your new company

A leading provider of integrated services across Australia and New Zealand is seeking Customer Service Consultants to join their National Customer Contact Centre (NCCC). This organisation partners with clients to design, build, and maintain infrastructure, assets, and facilities across a range of sectors.


Your new role

• Previous experience in a contact centre or customer service role, ideally within facilities management or utilities
• Familiarity with contact centre telephony systems and CRM platforms (preferred)
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, etc.)
• Excellent communication skills and a strong customer service ethic
• Ability to work across a 24/7 rotating shift roster, including evenings, weekends, and overnight shifts

What you'll need to succeed

• Hourly rate of $29.91 + penalty rates for evening, weekend, and overnight shifts
• Opportunity to work with a nationally recognised organisation
• Supportive team environment with ongoing training and development
• Career progression opportunities within a large and diverse business

What you'll get in return

• Competitive hourly rate of $29.91 + penalty rates for evenings, weekends, and overnight shifts
• Hybrid Working (1 Day in office per Week)
• Free Onsite Parking
• Career development and progression opportunities within a nationally recognised organisation
• Supportive team culture with ongoing training and mentoring

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

About us: We are a leading multi-faceted company that prides itself on providing exceptional customer service across various industries. We are currently seeking a dedicated Customer Service Representative to join our dynamic team. This role is crucial in maintaining our reputation for outstanding customer support.

Job Description: As a Customer Service Representative, you will be the first point of contact for our clients, providing support and delivering information with a commitment to excellence. Your main responsibilities will include:

Answering incoming calls and addressing customer inquiries

Responding to emails promptly with accurate information

Managing multiple lines of communication effectively

Maintaining a high level of professionalism with clients and working to establish a positive rapport

Problem-solving customer issues and escalating complex cases to the relevant departments

Documenting all call information according to standard operating procedures

Requirements:

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Ability to multitask and manage time effectively

Experience with CRM software and MS Office Suite

Proven customer support experience or experience as a client service representative

Benefits:

Competitive salary package

Opportunities for professional development

Supportive team environment

• Respond to customer enquiries via phone, email, chat, and social media.
• Provide clear, friendly, and professional advice to help customers resolve issues.
• Develop in-depth product knowledge to assist with troubleshooting and education.
• Log customer interactions accurately and escalate issues when needed.
• Work collaboratively with your team to meet service goals and share knowledge.
• Stay informed on product updates, features, and company procedures.

• Excellent communication skills – written, verbal, and interpersonal.
• A natural ability to solve problems and think technically.
• Reliability, consistency, and strong time management.
• The ability to multitask while maintaining a high level of attention to detail.
• A positive, team-focused attitude and commitment to customer satisfaction.

• Monday to Friday hours — enjoy your weekends free.
• Supportive, inclusive, and team-driven work environment.
• Ongoing learning and opportunities to grow your product and technical knowledge.
• 1% additional superannuation paid by the employer.
• Discounted products on offer.
• Insurance benefits provided, including Life Insurance, Total and Permanent Disability (TPD) Insurance, and more.

Join one of the fastest-growing NDIS software platforms in Australia - with 300+ 5-star reviews and over 1,300 NDIS businesses using Astalty to streamline their operations every day.

We’re looking for a Customer Support Representative who’s excited to jump in, solve real problems, and help our customers get the most out of the platform. If you're proactive, technically confident, and passionate about customer care - we want to hear from you.

Our Vision and Values

Astalty is a leading software provider for NDIS businesses. We’re obsessed with making powerful tools that are easy to use - and delivering the best customer experience in the industry.

Our mission: Become the obvious choice for NDIS software.

Our values:

• Treat customers better than anyone else

• Solve real problems with deep understanding

• Move fast and get things done

Who you are

We're looking for a Customer Support Representative for an immediate start with strong communication skills who is excited about helping people by providing outstanding customer support and ensuring our customers derive maximum value from Astalty. You enjoy digging into problems, finding answers, and making sure customers leave every interaction feeling supported, empowered, and more confident in their tools.

• You have strong communication skills - both written and verbal which will allow you to build strong relationships with customers.

• You are proficient with technology in general and can break down multi-step processes within our application to help customers.

• Often you will need to use your problem solving skills to get to the bottom of issues customers are facing and then provide instructions on how to resolve the problem

• You try to find solutions to problems on your own but you're also not afraid to ask for help.

• We don't get bogged down in hours-long meetings and strict workflows so it is important that you are a direct communicator and can break down solutions to problems simply and clearly.

• You enjoy learning about all things relevant to our journey - of course this includes new technologies and concepts but it's also important you're passionate about the problems we're solving and you're willing to learn about the NDIS.

• Whilst not necessary, it would be highly desirable if you have experience with the NDIS.

This is a critical role that directly contributes to Astalty’s growth by keeping our customers happy, supported, and successful.

What you'll do

You’ll help us build on our reputation as the best customer support team in the space. You'll do this by ensuring customers get help quickly and ensuring they are getting the most out of Astalty.

• Answer support requests via email using our dedicated platform and on the phone from time to time.

• Assisting new customers with onboarding and training which is a vital part of our customers implementing Astalty to get the most out of it.

• Documenting new features and changes to the software and creating content to help educate new and existing customers.

• Creating walkthrough videos and building interactive guides that customers can reference when they're stuck on a problem.

• Running training sessions with existing customers to explore new features and ensure they understand any recent changes.

• Gathering feedback about our products and working with the development team to implement any necessary changes.

• Working with other team members to tackle complex problems and offer your input on all aspects of our journey.

Why Join Astalty?

At Astalty, it's not just about software development. It's about being a pivotal part of a movement that's transforming the NDIS landscape.

• Our customers love us (we have 300+ 5 star reviews on Google) - we serve over 1,300 businesses and you'll be working on solutions that people truly enjoy using.

• We're fully remote - you'll be able to work from anywhere within Australia and collaborate with the team via Slack and Google.

• You'll get to work with the founders on a daily basis and provide your insights and guidance for product ideas and improvements.

• We promote continuous learning and invest in conferences and other education.

How Do I Apply?

Eager to be a part of our journey? To apply please include your CV and a cover letter.

We’re looking for a World-class Customer Service Representative to help drive growth within Bargain Car Rentals Australia.

This is a fantastic opportunity to join a rapidly growing company in the rebounding tourism sector. 

Life's too short to be stuck in a job you hate, so come be a part of our team. 

By delivering a world-class customer service experience you’ll be driving to exceed sales and service targets and taking ownership of the customer experience at our location servicing Cairns Airport. 

About Bargain Car Rentals
We are the largest privately-owned car rental company in Australia, with a proven track record of growth. We strive to deliver the best possible product to our customers at the lowest prices in the market. Our customer service delivery goes above and beyond our customer’s expectations. Our customers tend to come back once they’ve rented from us, our people make this happen. 

About the Role
In this role, you will focus on using your proven sales experience to ‘be a small part of our customer’s great day, not a big part of their bad day.' The role is primarily customer service and sales focussed however there is a need to roll your sleeves up and get the job done from time to time. You will need to be available to work across morning, evening and weekend shifts.

It’s a great established team environment and you’ll be happy to do so because your colleague would do the same for you. 

We're looking for someone with an established track record in customer service and Sales - Someone who would be described as:

• Goal-oriented, with a real desire to achieve results

• Demonstrated ability in a structured sales environment

• Diplomatically assertive

• Sociable and an engaging personality

• Someone who appreciates policies & procedures, yet can think on their feet to create win/win outcomes for customers and the business

• Self-initiating and willing to take ownership

Benefits:

• Employee Development Program with nationally recognised training and education to help you to achieve your goals and reach your full potential.

• Access to Employment Hero with discounts and offers on hundreds of retailers and big brands, including on cinema tickets, corporate health insurance, shopping discounts and much more.

• Employee discounts on car rental across the Bargain Car Rentals network.

• Full training provided to get your up to speed quickly and contributing to the team.

• Award hourly  base rate + shift penalties and a lucrative commission structure paid monthly 

Lastly but most importantly, you must have a positive attitude, you must love being part of a high performing team and you must get excited at the thought of working in a high paced environment. 

We look forward to receiving your application through Seek and taking the next steps. 

Should you be successful in moving to the next stage of recruitment you will receive an invitation to complete an online assessment, which includes answering video questions.