Join one of the fastest-growing NDIS software platforms in Australia - with 300+ 5-star reviews and over 1,300 NDIS businesses using Astalty to streamline their operations every day.

We’re looking for a Customer Support Representative who’s excited to jump in, solve real problems, and help our customers get the most out of the platform. If you're proactive, technically confident, and passionate about customer care - we want to hear from you.

Our Vision and Values

Astalty is a leading software provider for NDIS businesses. We’re obsessed with making powerful tools that are easy to use - and delivering the best customer experience in the industry.

Our mission: Become the obvious choice for NDIS software.

Our values:

• Treat customers better than anyone else

• Solve real problems with deep understanding

• Move fast and get things done

Who you are

We're looking for a Customer Support Representative for an immediate start with strong communication skills who is excited about helping people by providing outstanding customer support and ensuring our customers derive maximum value from Astalty. You enjoy digging into problems, finding answers, and making sure customers leave every interaction feeling supported, empowered, and more confident in their tools.

• You have strong communication skills - both written and verbal which will allow you to build strong relationships with customers.

• You are proficient with technology in general and can break down multi-step processes within our application to help customers.

• Often you will need to use your problem solving skills to get to the bottom of issues customers are facing and then provide instructions on how to resolve the problem

• You try to find solutions to problems on your own but you're also not afraid to ask for help.

• We don't get bogged down in hours-long meetings and strict workflows so it is important that you are a direct communicator and can break down solutions to problems simply and clearly.

• You enjoy learning about all things relevant to our journey - of course this includes new technologies and concepts but it's also important you're passionate about the problems we're solving and you're willing to learn about the NDIS.

• Whilst not necessary, it would be highly desirable if you have experience with the NDIS.

This is a critical role that directly contributes to Astalty’s growth by keeping our customers happy, supported, and successful.

What you'll do

You’ll help us build on our reputation as the best customer support team in the space. You'll do this by ensuring customers get help quickly and ensuring they are getting the most out of Astalty.

• Answer support requests via email using our dedicated platform and on the phone from time to time.

• Assisting new customers with onboarding and training which is a vital part of our customers implementing Astalty to get the most out of it.

• Documenting new features and changes to the software and creating content to help educate new and existing customers.

• Creating walkthrough videos and building interactive guides that customers can reference when they're stuck on a problem.

• Running training sessions with existing customers to explore new features and ensure they understand any recent changes.

• Gathering feedback about our products and working with the development team to implement any necessary changes.

• Working with other team members to tackle complex problems and offer your input on all aspects of our journey.

Why Join Astalty?

At Astalty, it's not just about software development. It's about being a pivotal part of a movement that's transforming the NDIS landscape.

• Our customers love us (we have 300+ 5 star reviews on Google) - we serve over 1,300 businesses and you'll be working on solutions that people truly enjoy using.

• We're fully remote - you'll be able to work from anywhere within Australia and collaborate with the team via Slack and Google.

• You'll get to work with the founders on a daily basis and provide your insights and guidance for product ideas and improvements.

• We promote continuous learning and invest in conferences and other education.

How Do I Apply?

Eager to be a part of our journey? To apply please include your CV and a cover letter.

• Respond to customer enquiries via phone, email, chat, and social media.
• Provide clear, friendly, and professional advice to help customers resolve issues.
• Develop in-depth product knowledge to assist with troubleshooting and education.
• Log customer interactions accurately and escalate issues when needed.
• Work collaboratively with your team to meet service goals and share knowledge.
• Stay informed on product updates, features, and company procedures.

• Excellent communication skills – written, verbal, and interpersonal.
• A natural ability to solve problems and think technically.
• Reliability, consistency, and strong time management.
• The ability to multitask while maintaining a high level of attention to detail.
• A positive, team-focused attitude and commitment to customer satisfaction.

• Monday to Friday hours — enjoy your weekends free.
• Supportive, inclusive, and team-driven work environment.
• Ongoing learning and opportunities to grow your product and technical knowledge.
• 1% additional superannuation paid by the employer.
• Discounted products on offer.
• Insurance benefits provided, including Life Insurance, Total and Permanent Disability (TPD) Insurance, and more.

About the Role:

The Customer Service Officer at Carbiz is responsible for guiding customers through the claims and eligibility process and car rental hires with a focus on high-quality customer service. 

Acting as the main liaison between customers, external stakeholders and internal departments, this position is vital to enhancing customer satisfaction and ensuring seamless customer experience.

Perks & Benefits:

• Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
• Career Development - Ongoing training, mentorship, and growth opportunities.
• Collaborative Environment - Work with like-minded professionals.
• Head Office Location - Less than 10 minutes from Mascot Station.
• Team Celebrations - Monthly catered lunches, birthday and event celebrations.
• Study Assist Program - Support for your educational pursuits.
• Employee Wellbeing Program - 24/7 support and wellbeing resources.
• Exclusive Discounts - Special offers through Employment Hero and Flare.

About the Role:

In this role, you’ll be the first point of contact for our customers and network partners, providing support in conducting eligibility checks and coordinating vehicle rental hires.

Key responsibilities include:

• Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process.
• Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support.
• Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required.
• Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication.
• Coordinate with internal teams such to support seamless claim resolution and uphold service standards.
• Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status.

About You:

• Prior experience in phone-based customer service or sales (preferred but not essential - we hire based on attitude!).
• 38-hour work week | Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred).
• Proficiency in additional languages, such as Mandarin or Cantonese (desirable).
• Tech-savvy with strong computer literacy.
• Excellent organisational skills and capable of handling multiple tasks effectively.
• A warm and enthusiastic personality, with a strong sense of empathy.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025. We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Officer position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you!

CPE Group

CPE Group is a family-owned company that has been caring for clients in their own homes for more than 25 years across the Perth Metro area. We provide the highest level of professional care across multiple client groups including Aged Care, Veteran’s Affairs, Disability, and Private Care.

Our core values of understanding, kindness, and respect are founded on the care we would expect for our own family — and we are dedicated to providing this same level of care to every client we support.

We now have an exciting opportunity for an experienced, enthusiastic, and caring individual to join our team as a Customer Service Officer, providing frontline support to our clients, their families, and our care team.

Our office is located in the Garden Office Park in Osborne Park — a modern, well-equipped workplace close to public transport with on-site parking, a gym, swimming pool, and café.

We are seeking a Customer Service Officer to join our dedicated team on a full-time basis, Monday to Friday.

In this client-focused role, you will be the first point of contact for clients, families, and support workers — providing assistance over the phone and via email. You’ll handle general enquiries, update client records, assist with administrative tasks, and ensure excellent communication between clients, staff, and management.

The successful candidate will be organised, compassionate, and skilled at handling a busy, people-focused environment.

• A supportive, friendly, and professional work environment

• Opportunities for growth and development within a respected care organisation

• Ongoing training and career development

• Competitive pay rates with weekly pay

• Access to 24/7 Employee Assistance Program (EAP) services for you and your family

• Respond to incoming client and family phone calls and emails with professionalism and empathy

• Provide administrative support to the Care Team, including data entry, file maintenance, and report preparation

• Accurately record and update client information in internal systems

• Communicate effectively with clients, care staff, and management to ensure smooth service delivery

• Assist with documentation, forms, and correspondence related to client care and support services

• Follow up on client requests and ensure timely resolution of enquiries

• Support internal processes to ensure compliance with organisational and industry standards

• Demonstrated experience in a customer service or administrative role, ideally within the health, aged care, or community services sector

• Exceptional communication and interpersonal skills with a focus on empathy and professionalism

• Strong attention to detail and accuracy in data entry and record management

• Excellent time management and organisational skills

• Proficient in Microsoft Office and confident learning new software systems

• Current National Police Clearance (or willingness to obtain)

• Current NDIS Worker Screening Check (or willingness to obtain)

Our clients are some of the most vulnerable in our community. We seek individuals who can listen, show empathy, and communicate with kindness and respect,while maintaining professionalism in every interaction.

If you are passionate about helping others and want to be part of a caring, values-driven team making a real difference — we would love to hear from you.

About the Role

Do you have a passion for customer service and want to kickstart your career in banking?

Or perhaps you're an experienced customer service professional with excellent relationship-building skills and a drive to deliver outstanding service? Join our dynamic team and unlock exciting career development opportunities in the banking industry.

As the Customer Service Officer, you’ll be the first point of contact in the branch, providing exceptional service to our customer network.

You’ll help customers explore their current and future financial needs, support them with transactions, guide them through digital banking solutions, and engage in meaningful conversations that uncover opportunities in personal banking and lending.

About You

Someone with exceptional communication and relationship-building skills will thrive in our environment.

We’re looking for career-minded individuals with a genuine interest in, or passion for, banking.

If you’re a team player who loves to collaborate, brings a proactive attitude, and is committed to exceeding customer expectations, we want to hear from you.

While previous banking experience is valued, it’s certainly not a prerequisite—we welcome those ready to grow and make a difference. 

• Deliver excellent customer service and build distributor relationships
• Accurately process orders
• Support sales and operations teams with commercial insights
• Maintain high standards of written and verbal communication

• Experience in order processing and distributor/customer relationships
• Strong attention to detail and accuracy
• Ability to develop technical knowledge of products

• Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships.
• Providing excellent service across various communication channels to ensure member satisfaction.
• Meeting and exceeding both, individual and team KPIs and targets.
• Process personal loan maintenance requests from members - i.e. address changes, loan payout requests and payment method updates
• Assisting and actioning all general member enquiries, which includes management of multiple shared mailboxes and administrative tasks.

• A desire to maintain a strong focus on achieving sales targets while providing personalised, positive and effective service to members.
• Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
• Self-motivated with the ability to work collaboratively to achieve individual and team goals
• A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
• Computer literate with the ability to multitask and prioritise tasks effectively.
• Experience in customer service or sales - previous lending, call-centre and/or tele-sales experience highly regarded

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

About Us

Tri-Fixx is an Australian, family owned, and operated business established in 1986. Our head office is based in Melbourne with distribution hubs in Geelong, Perth, Sydney and now Brisbane. We are a leading supplier of high-quality fastening systems, predominantly directed towards the construction industry.

About the Role

An opportunity exists for an enthusiastic and highly motivated Sales and Service Representative to join our Brisbane team. Based at Luscombe (Yatala), the successful applicant will become an integral part of our customer service and delivery team. It is essential that the successful applicant be flexible enough to provide support to other team members, as required.

Reporting to the Branch Manager your duties will include but not be limited to: 

• Providing customer service including order processing

• Counter sales 

• Assisting with internal processes of the branch including deliveries to building sites/customers premises, 

• Picking and packing of orders as required 

About You 

As a valued member of the team, you will bring your exceptional customer service skills to the role as well as: 

• Current Driver’s license

• Strong work ethic

• A good knowledge of Brisbane and surrounding suburbs

• Construction industry experience preferred

• Hands-on experience using fasteners (i.e a trade, hardware store etc) would also be highly regarded 

• Full Australian work rights