In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.

As Customer Service Advisor you will use your ability, knowledge and experience to:
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.

This position reports to the Senior Advisor and has no direct reports.

Job Ad Reference: QLD/666094/25

Closing Date: Thursday, 30 October 2025

About Us
At Henry Schein One, we believe in transforming dental practices through innovative software solutions and exceptional support. We're on the lookout for a driven and experienced Software Support Team Leader to join our dynamic Melbourne-based support team.

About the Role
In this pivotal role, you'll be responsible for leading a team of software support professionals across the APAC region, ensuring an outstanding customer experience while achieving key support metrics. You’ll play a hands-on role in managing day-to-day operations, driving team development, and responding to critical incidents.

Key Responsibilities

• Leading, mentoring, and developing a high-performing support team.
• Managing team performance to meet and exceed KPIs across case resolution, call quality, and customer satisfaction.
• Handling critical incident escalations and working closely with internal development and implementation teams.
• Overseeing resource management, ticket allocation, and backlog resolution.
• Ensuring a high standard of call quality, knowledge base usage, and accurate CRM records.
• Coaching the team through continuous feedback, training, and performance appraisals.
• Supporting cross-functional collaboration with sales, customer success, and implementation teams.

What we’re looking for

• 3–5+ years of experience in customer service, with at least 1–2 years in a team leadership or supervisory capacity.
• Demonstrated success in managing and motivating technical support or help desk teams.
• Strong communication, people leadership, and organisational skills.
• A customer-first mindset with a keen focus on continuous improvement.
• Solid technical aptitude and hands-on experience with CRM systems and the Microsoft Office suite.
• Proven experience leading a software support team, ideally within a chat-based or multi-channel support environment.
• Experience working in a SaaS company is advantageous 
• Knowledge of the healthcare or dental software market is a bonus — but not essential

Why Join Us?

• Hybrid working arrangmenets - WFH 2 days a week
• Brand new, modern office location - Chapel Street, South Yarra 
• Be part of a global leader in dental software solutions.
• Work in a collaborative and supportive team environment.
• Opportunity to make a real impact on customer satisfaction and business success.
• Competitive salary and benefits package.

We’re a global leader in healthcare technology, with a strong local presence and a people-first culture. At Henry Schein One, you’ll join a company that genuinely cares — about its team, its customers, and the impact we make on everyday healthcare providers.

Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs. 
 

Why Work for Frameshop?

As an Australian owned and operated company, we pride ourselves on providing the highest quality products and services. A career at Frameshop is built on the foundations of our core values.

• We are customer-obsessed

• We pride ourselves on quality

• We are creative and strive to innovate

• We are leaders in our industry
   

Benefits of Working for Frameshop

• Fulfilling customer facing role

• Opportunity to transition to Assistant Manager

• Work in a stunning gallery and showroom 

• Supportive family driven team environment

• Central location in Roselands, close to public transport and shops

• Opportunity for extra weekend work

• A creative role. Opportunity to apply creativity to a customer facing role
   

About the Role

We are currently seeking an enthusiastic Customer Service Representative to join our team and provide exceptional service delivery to our customers both online and in our showroom based in Roselands, Sydney. This is a unique position that brings together well rounded experience in customer service, product awareness and leadership potential.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This is a true relationship based role. Key responsibilities include but are not limited to:

• Assist around the showroom floor supporting customers

• Answer customer enquiries and provide support relating to products or services over the phone, through email or in person on our showroom floor

• Provide customers with sound advice where needed and take orders through presenting catalogues, framing samples, taking measurements and providing advice 

• Attend to inbound calls providing timely and supportive customer service regarding our products and services

• Daily order checks for online and showroom orders, managing documentation and order processing.

• Ensuring completed orders are promptly sorted and updated in the system.

• Provide guidance to the customer service team and optimise procedure

• Attend to emails and other web-based queries which may include complaint handling

• General filing and documentation, management of customer orders, online order management and other general queries

• Liaising with production supervisors regarding customer orders within a factory environment
   

About You

The ideal candidate will have the following:

• Proven customer service experience preferably in a niche industry such as framing, design, gallery services, interior design or graphic design 

• Ability to listen attentively and provide advice to customers through demonstrating understanding and relatability

• Demonstrated ability to prioritise customer satisfaction, resolving issues independently

• Demonstrated ability to understand in-depth product knowledge quickly and relatably

• Exceptional interpersonal and communication skills

• A high attention to detail

• Sound critical thinking and problem solving

• Ability to manage time and workload in a fast-paced environment

• A friendly and professional character. Maintains professionalism and provides confident, assured support to the customer

• Proficient in Office Technology including Microsoft Office (Word, Excel, Email)
   

How to apply

Apply for this role through this job board advertisement.

For more information about the role, please contact careers@frameshop.com.au

Frameshop is an inclusive workplace which promotes diversity in all forms. We are an Equal Employment Opportunity employer and encourage females, people with a disability and Aboriginal and Torres Strait Islander to apply for this role.

About Us

K2X is Australia’s #1 real estate prospecting company, specializing in lead generation for agents across Australia and now New Zealand. We partner with top real estate professionals, making outbound calls to qualify leads and find sellers—helping agents focus on closing deals. Our team of over 30 (and growing!) is a diverse, energetic group, supported by tri-weekly role plays and ongoing training from our management team, who bring 30+ years of real estate expertise. At K2X, we’re not just a job—we’re your launchpad to a thriving career in real estate.

Qualifications & Experience

• No experience necessary – we’ll train you from the ground up to succeed in this role and beyond!

Tasks & Responsibilities

• Make outbound calls for real estate agents across Australia and New Zealand

• Book appointments and identify high-potential leads

• Engage with our training modules to build your skills

• Commit to 5 days per week in our Carlton NSW office

What You’ll Need

• Your own computer and mobile phone

• A positive attitude and eagerness to kickstart your career

Benefits

• Fast-track your real estate career: After 6 – 9 months with K2X, we’ll secure you a job with a top real estate agency

• Join a young, dynamic team that’s passionate about growth

• Hands-on training in our Carlton office plus ongoing professional development

• Pathways to advance within K2X or step into the real estate industry

Ready to kickstart your career while connecting with real estate agents across Australia and New Zealand? At K2X, you’ll gain the skills, experience, and connections to succeed. After 6 - 9 months of shining in our Carlton NSW office, we’ll place you with one of our partner agencies—your real estate future starts here! Apply now and join the K2X crew.

Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases?
Randstad is seeking multiple specialist care lead consultants to join an established team with a vibrant national client right in the heart of Adelaide CBD!

Key Responsibilities:

• Serve as the point person for crisis intervention, confidently employing de-escalation techniques and following critical protocols when handling customers expressing self-harm tendencies, ensuring they are safely and quickly connected with professional help.
• Actively handle and investigate complex complaints received internally or externally in a timely manner, ensuring resolutions meet business and customer needs.
• Liaise with key internal and external stakeholders to manage and coordinate complex cases.
• Apply exceptional written and verbal communication skills to quickly understand, articulate, and resolve the most intricate customer issues with precision and clarity.
• Use strong case investigation, influencing and resolution skills to negotiate with customers to overcome concerns to drive customer satisfaction and retention.

Skills and Experience Required:

• Demonstrable experience in managing high-risk and complex vulnerable customer cases within a professional setting.
• Resilience and Composure: A proven ability to work under pressure and efficiently manage competing, complex priorities without sacrificing quality or service standards.
• Empathy and Communication: The ability to couple technical clarity with a genuine degree of empathy, ensuring customers feel heard and valued, even when distressed.
• A tech-savvy approach to problem-solving and case management.
• A trusted and collaborative team member focused on building positive internal relationships.

What we offer:

• Competitive salary package $99,770 + 12% super
• 10% annual bonus scheme
• Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
• Comprehensive training and the opportunity to build a lasting career.

Consider before applying:

This is a 24/7 contact centre that operates on a rotational roster based on the below shift times:

• 8:00am-4:00pm
• 10:00am-6:00pm
• 12:00pm-8:00pm
• 3:00pm -11:00pm
• 11:00pm-7:00am

Rosters are released 8 weeks in advanced and require full availability across the rotation.

This position will begin as all in office however hybrid arrangements may become available.

Successful applicants will be required to complete a national police check & financial check. Due to a short turn around period, please ensure you have access to 100 points of ID & relevant working rights before applying.

Apply now or send any enquiries to Tayla.Baillie@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Flick Anticimex is a global leader in pest control and hygiene services, with over 100 years of experience across Australia. We’re committed to providing top-tier service to commercial and residential customers, safeguarding their properties with industry-leading solutions from over 40 branches across the Pacific region. Join a team that values quality, collaboration, and continuous improvement.

As a Customer Sales Agent in our Central Region team, based at the Homebush office, you’ll be at the heart of our sales success. Reporting to a remote Team Leader and working alongside 20–30 agents in the Sydney branch, you’ll convert leads into long-term business relationships and help grow our customer base. You’ll manage inbound and outbound calls, focusing on conversions, and providing expert advice to both new and existing customers. We’re looking for someone who aligns with our branch & region culture—motivated, collaborative, and committed to quality service.

• Manage inbound and outbound calls, building strong relationships and achieving sales targets.

• Provide expert advice and exceptional customer service to new and existing clients.

• Accurately report sales activities and track performance for continual improvement.

• Support general administrative tasks while maintaining a strong focus on sales.

• Collaborate with your team to foster a positive, high-performance culture.

• Uphold Flick Anticimex’s standards for quality, professionalism, and customer care.

• Proven sales experience, ideally in telesales or a similar environment.

• Excellent communication and persuasive skills to engage customers and close deals.

• Self-motivation and drive to exceed targets and deliver high performance.

• Quick to learn and adapt to advanced CRM systems; able to pick up new technology fast

• Proficient in Microsoft Excel and Outlook

• Team player who thrives in a fast-paced, collaborative environment.

• Commitment to full-time hours (part-time roles available across 5 days).

• Uncapped commission and daily incentives for every successful sale.

• Training and development to sharpen your skills and boost your sales results.

• Equal opportunities employer with a focus on inclusivity and wellbeing.

• Employee discounts on Flick products and services.

• Public holiday entitlements and onsite parking.

• Supportive team culture and opportunities for career growth.

Ready to step into a sales-driven role with fantastic earning potential? Apply now and start your journey with Flick Anticimex—where your success is rewarded and your drive leads the way!

We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive. 

When you join Assurant you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits we offer to our team members are: 

• Wellbeing programs – meditation, mindfulness

• Development programs & LinkedIn learning courses as well as study grants and support for higher education

• Mentoring programs

• Diversity panels and employee resource groups

• Cultural day off to celebrate what’s important to you

• Volunteering opportunities to give back to a cause that is important to you 

We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Hawthorn based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience the candidate would manage end to end claims processes including lodgement, adjudication, case management and settlements of Insurance and Warranty claims.

Reporting to the Claims Team Leader you would be responsible for:

• Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail

• Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements

• Managing claim enquiries received via inbound / outbound calls and emails.

• Ability to coordinate administrative duties in between calls and emails

• Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant

• Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives

• Previous Customer Service and/or Call Centre experience

• Previous experience in insurance and warranty (desirable but not essential - we will train you!)

• Proactive attitude and willingness to learn

• A pleasant and professional phone manner

• Great team player 

• Ability to meet service levels and individual KPI’s

• Ability to prioritise and multi-task

• Decision making skills and ability to problem solve

• Sound knowledge of Microsoft Office Suite

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

Are you ready to join a company with a proud history and a clear vision for the future? At Garlock, we combine more than a century of stability with a relentless drive for continuous improvement. We're seeking a Customer Service professional who's not only passionate about helping customers but also eager to leverage new technologies including AI to deliver smarter, faster solutions. If you value safety, teamwork, and personal growth, you'll find your place here.

• Work for a company that values safety and reliability, with a legacy of helping industries thrive

• Be part of a team that encourages continuous improvement and personal growth

• Experience a workplace where your ideas matter and your development is supported

• Process incoming orders and complete quotations and tenders

• Build and maintain strong customer relationships

• Liaise with manufacturing and logistics to ensure smooth order progress and stock management

• Review and investigate customer requests, including technical queries, and collaborate with the wider Garlock team to deliver solutions

• Assist with projects, tenders, and contract administration

• Participate in safety initiatives and process reviews to improve efficiency

• Experience in office-based customer service

• Self-motivated team player with excellent communication and interpersonal skills

• Willingness to learn and adapt, with a focus on continuous improvement

• Interest in using and learning AI tools to become more proficient and efficient in your role

• Strong time management, organisational skills, and attention to detail

• Competence in Microsoft Office, especially Excel, Word, and PowerPoint

• Previous technical experience

• Knowledge of PRONTO or other ERP systems

• Report to the Customer Service Manager

• Collaborate with team members across Australia and connect with colleagues globally

• Benefit from ongoing in-house training and flexible work locations

• Purpose-driven work supporting Australian industry and the wider community

• Supportive and fun team environment

• Competitive remuneration and a quarterly bonus scheme

• Exposure to all facets of the business

• On-the-job training and on-site parking

Garlock has delivered innovative sealing solutions since 1887. We pride ourselves on technical expertise and a commitment to providing solutions that add value for our customers. Our team environment is designed to help you excel and grow in your role.

If you are ready to join a company that values your growth, safety, and innovative spirit, we want to hear from you.