Full time or 5 shorter days - you choose!

This a perfect opportunity to work locally in Manly, within a supportive team environment, in a pivotal Administrative/Customer Service role. This business enjoys a solid reputation and are in an exciting phase of growth. Helper mindset is essential to be successful in this role offering career growth.

The Company

Our Client is a well-established business with a solid reputation in importing, marketing and distributing premium global brands. With their continued expansion they are looking to increasing their close-knit friendly team.

The Role:

Reporting to the Customer Relations Manager your initiative and strong communication skills will be valuable assisting across various areas of the business with a focus on the below tasks:

Duties/Responsibilities:

Managing phone calls and messages

Processing of orders

Assisting with customer inquiries

Assist Sales & Marketing team with sample requests

Database management

Management of office supplies

Liaising with all areas of the business to coordinate customer service requests

General admin support

Skills/Requirements:

High attention to detail

Previous similar experience

Great communication and organisation

Good written and verbal communication

Team Player

Intermediate skills Word / Excel

Your ability to forge strong relationships, multitask and work as part of a cohesive team will be highly regarded as will your energetic and positive nature!

Please forward your resume to Rachelle@dclrecruitment.com.au or call 9905 3566 and speak with Rachelle or Helen

Are you ready to join a company with a proud history and a clear vision for the future? At Garlock, we combine more than a century of stability with a relentless drive for continuous improvement. We're seeking a Customer Service professional who's not only passionate about helping customers but also eager to leverage new technologies including AI to deliver smarter, faster solutions. If you value safety, teamwork, and personal growth, you'll find your place here.

• Work for a company that values safety and reliability, with a legacy of helping industries thrive

• Be part of a team that encourages continuous improvement and personal growth

• Experience a workplace where your ideas matter and your development is supported

• Process incoming orders and complete quotations and tenders

• Build and maintain strong customer relationships

• Liaise with manufacturing and logistics to ensure smooth order progress and stock management

• Review and investigate customer requests, including technical queries, and collaborate with the wider Garlock team to deliver solutions

• Assist with projects, tenders, and contract administration

• Participate in safety initiatives and process reviews to improve efficiency

• Experience in office-based customer service

• Self-motivated team player with excellent communication and interpersonal skills

• Willingness to learn and adapt, with a focus on continuous improvement

• Interest in using and learning AI tools to become more proficient and efficient in your role

• Strong time management, organisational skills, and attention to detail

• Competence in Microsoft Office, especially Excel, Word, and PowerPoint

• Previous technical experience

• Knowledge of PRONTO or other ERP systems

• Report to the Customer Service Manager

• Collaborate with team members across Australia and connect with colleagues globally

• Benefit from ongoing in-house training and flexible work locations

• Purpose-driven work supporting Australian industry and the wider community

• Supportive and fun team environment

• Competitive remuneration and a quarterly bonus scheme

• Exposure to all facets of the business

• On-the-job training and on-site parking

Garlock has delivered innovative sealing solutions since 1887. We pride ourselves on technical expertise and a commitment to providing solutions that add value for our customers. Our team environment is designed to help you excel and grow in your role.

If you are ready to join a company that values your growth, safety, and innovative spirit, we want to hear from you.

We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive. 

When you join Assurant you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits we offer to our team members are: 

• Wellbeing programs – meditation, mindfulness

• Development programs & LinkedIn learning courses as well as study grants and support for higher education

• Mentoring programs

• Diversity panels and employee resource groups

• Cultural day off to celebrate what’s important to you

• Volunteering opportunities to give back to a cause that is important to you 

We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Hawthorn based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience the candidate would manage end to end claims processes including lodgement, adjudication, case management and settlements of Insurance and Warranty claims.

Reporting to the Claims Team Leader you would be responsible for:

• Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail

• Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements

• Managing claim enquiries received via inbound / outbound calls and emails.

• Ability to coordinate administrative duties in between calls and emails

• Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant

• Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives

• Previous Customer Service and/or Call Centre experience

• Previous experience in insurance and warranty (desirable but not essential - we will train you!)

• Proactive attitude and willingness to learn

• A pleasant and professional phone manner

• Great team player 

• Ability to meet service levels and individual KPI’s

• Ability to prioritise and multi-task

• Decision making skills and ability to problem solve

• Sound knowledge of Microsoft Office Suite

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

• Be the first point of contact for clients with existing life insurance policies – guiding them through updates, renewals, premium changes, and more.
• Support retention efforts by providing tailored advice, resolving client issues with care, and ensuring long-term satisfaction.
• Offer comparison quotes and assist with new applications when clients are ready to explore their options.
• Identify and act on cross-sell and upsell opportunities within our loyal customer base.
• Build relationships with underwriters and case managers to ensure smooth processes and great outcomes.
• Work closely with our offshore retention team to deliver consistent, high-quality service.
• Collaborate with internal teams to provide a seamless customer experience from start to finish.

• 3+ years of experience in sales, customer service, retention, or a related field.
• Experience in life insurance or financial services is a plus – but not essential.
• Confidence handling client objections, complaints, and navigating compliance.
• A genuine customer-first mindset and excellent communication skills.
• A proactive, team-oriented attitude and the ability to spot new opportunities to support and retain clients.

• Be part of a fast-growing, supportive team where your impact is felt every day.
• Work with a business that’s reshaping how Australians protect their families and futures.
• Enjoy real opportunities for career progression and professional development.
• Make a meaningful difference in the lives of customers at critical life moments.

About us: We are a leading multi-faceted company that prides itself on providing exceptional customer service across various industries. We are currently seeking a dedicated Customer Service Representative to join our dynamic team. This role is crucial in maintaining our reputation for outstanding customer support.

Job Description: As a Customer Service Representative, you will be the first point of contact for our clients, providing support and delivering information with a commitment to excellence. Your main responsibilities will include:

Answering incoming calls and addressing customer inquiries

Responding to emails promptly with accurate information

Managing multiple lines of communication effectively

Maintaining a high level of professionalism with clients and working to establish a positive rapport

Problem-solving customer issues and escalating complex cases to the relevant departments

Documenting all call information according to standard operating procedures

Requirements:

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Ability to multitask and manage time effectively

Experience with CRM software and MS Office Suite

Proven customer support experience or experience as a client service representative

Benefits:

Competitive salary package

Opportunities for professional development

Supportive team environment

Your new company

A leading provider of integrated services across Australia and New Zealand is seeking Customer Service Consultants to join their National Customer Contact Centre (NCCC). This organisation partners with clients to design, build, and maintain infrastructure, assets, and facilities across a range of sectors.


Your new role

• Previous experience in a contact centre or customer service role, ideally within facilities management or utilities
• Familiarity with contact centre telephony systems and CRM platforms (preferred)
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, etc.)
• Excellent communication skills and a strong customer service ethic
• Ability to work across a 24/7 rotating shift roster, including evenings, weekends, and overnight shifts

What you'll need to succeed

• Hourly rate of $29.91 + penalty rates for evening, weekend, and overnight shifts
• Opportunity to work with a nationally recognised organisation
• Supportive team environment with ongoing training and development
• Career progression opportunities within a large and diverse business

What you'll get in return

• Competitive hourly rate of $29.91 + penalty rates for evenings, weekends, and overnight shifts
• Hybrid Working (1 Day in office per Week)
• Free Onsite Parking
• Career development and progression opportunities within a nationally recognised organisation
• Supportive team culture with ongoing training and mentoring

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.

Job role:

Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI’s.This position is located onsite at our Narre Warren office.

Tasks undertaken include, but are not limited to the following:

• Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.

• Reviewing and taking customer orders over the phone.

• Accurate generation of customer quotations.

• Accurate generation of customer orders.

• Assisting with product information and troubleshooting enquiries.

• Effective record keeping on customer records during each contact.

• Liaising with suppliers for manufacturing updates and enquiries

• Liaising with freight carriers for freight and delivery enquiries.

• Liaising with various organisational departments.

• Assessing and submitting faulty product rework requests when required.

• Confirming and submitting Parts Requests when required.

Full In-House Training provided

Schedule:

• 8 hour shifts on a fortnightly rotating roster. (73 hours a fortnight).

• 1 Week Monday to Friday 10am- 6pm, 1 Week Monday to Friday 7am-3pm with 1 RDO a fortnight.

• 1 Saturday shift a fortnight 9am-3pm

Experience:

• Inbound call centre: 1 year (Preferred)

• Outbound call centre: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Why work for Tuiss?

• Promoting a healthy work/life balance

• Discounts on Tuiss products

• Get your birthday as paid time off each year

• Opportunity for further growth and development within the organisation