We have an opportunity to join one of our wonderful Surfers Paradise hotel in the role of Guest Service Agent.

About the Role

As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites. 

Your key responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.

• Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.

• Promote and up-selling hotel facilities and services through solid product and service knowledge.

• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.

To be successful in this role you will have 

• Experience in customer service. 

• Excellent verbal communication skills. 

• A passion for the hospitality industry.

• Impeccable grooming and presentation. 

• Ability to work in a team environment and under pressure. 

• Similar experience in a 4-star or 5-star hotel (desirable).

• Full availability to work a 7-day rotating roster. 

Why Meriton Suites? 

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

• Base + Super + 17.5% Annual leave loading for award-based employees

• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

• ‘Merit Academy’ our online training platform to further develop your skills and knowledge

• Paid Parental leave

• Access to Employee Assistance Program (EAP) to provide professional and personal advice

• Team Member accommodation discounts 

• Friends and Family discounts 

• Kudos – Monthly recognition awards 

• Team activities and social events 

• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.

About Capella Hotels and Resorts

Capella Hotels and Resorts embodies excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Brasserie 1930

Named in honour of the year the building was completed, Brasserie 1930 is an Australian brasserie that offers an elevated dining experience led by Chef de Cuisine Marco Putzolu.

Brasserie 1930 redefines the classic brasserie experience by celebrating the finest Australian produce and hospitality. While the brasserie tradition is often linked to French cuisine, Brasserie 1930 embraces a bold, Australian-inspired approach featuring local flavours and ingredients with a modern twist, creating a distinctive experience honouring tradition and innovation. Brasserie 1930 delivers a refined dining experience, distinguished by warm, friendly and knowledgeable service.

Position Summary

As a Food and Beverage Attendant, you will play a key role in delivering exceptional dining experiences to our guests. You will anticipate guests' needs, deliver personalised service, and demonstrate strong knowledge of our menu and beverage offerings - ensuring every moment at our venue is seamless, warm, and truly special.

The Role

• Attentive and anticipate our guests' service needs, create connections to understand their preferences in order to provide personalised service.

• Maintain a refined and professional demeanor, reflecting our restaurant’s premium atmosphere.

• Be knowledgeable of food and beverage items on the menu and have the ability to recommend menu combinations and up sell alternatives.

• Assist other colleagues to ensure proper coverage and prompt guest service.

• Maintains strong working relationships with other departments to ensure effective communications for operational issues, and serves as a role model for inter-departmental collaboration and support.

• Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.

• Be knowledgeable of and follow appropriate procedures for serving alcohol.

Talent Profile

• Proven experience in fine dining or a high-end restaurant setting.

• Good communicator with a personable character and a passion in guest relations management.

• Strong knowledge of food, wine, and fine dining etiquette. 

• Good command of written and spoken English.

• Valid working rights in Australia.

• Availability to work flexible hours, including evenings, weekends, and holidays.

What you will receive with Capella Sydney

• Become a part of a vibrant and supportive work environment.
• Work in beautifully designed spaces and enjoy amenities in a historic building.
• Enrol in online LinkedIn courses to enhance your personal and professional development.
• Complete uniform provided and cleaned.
• Savour free meals during your shift.
• Take advantage of hotel and group discounts.
• Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.
• Make the most of the birthday leave.
• Explore opportunities for growth and development both within the group and beyond.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.

Oaks Vue Suites Geelong are looking for a Full Time Guest Service Agent who is passionate about providing excellent customer service to join the team.  

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.  

Key Responsibilities Include: 

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. 

• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. 

• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. 

• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. 

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. 

• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. 

• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. 

• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. 

• Maintains a polished and professional presentation, reflecting the values and standards of the organisation. 

• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. 

Additional information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.

• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

• Global Perks: International accommodation discounts across our hotel brands.

• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.

• Experiences: Discounted entertainment and activities.

• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.

• Generous Leave: Parental and birthday leave.

• Wellness Boost: EAP and tailored wellness support

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Cellar Door Manager | Cape Mentelle | Margaret River

Taking its name from the nearby Western Australia cape, Cape Mentelle was born out of experimentation and exploration of quality in the 1970s. Today our philosophy extends beyond the glass as we endeavour to create a legacy of sustainability and longevity.  

The passionate team at Cape Mentelle continue the winery’s tradition of pioneering spirit and uncompromising commitment to excellence, producing varietals which have been historically recognised and awarded.

• Salary: $85,000 to $90,000 + superannuation
• Exciting opportunity in a prestigious winery
• Beautiful location, close to town centre (and surfing beaches!)

The Cellar Door Manager at Cape Mentelle will be responsible for promoting our brand and business by creating exceptional customer experiences for visitors, and build ongoing customer relationships.

Sound good? Read on!

Here is a taster of what you can expect in this role:

• Demonstrate and share your passion for wine and the region, and your ability to craft memorable customer experiences
• Actively drive sales of the Cape Mentelle's wine products in line with monthly and annual targets
• Manage, coach and develop the Cellar Door team to be motivated to deliver performance and service at the highest level, with a strong focus on team culture
• Bring key events to life, and promote and sell Wine Club memberships
• Handle and develop the customer and cellar door visitor databases
• Manage and record all stock movements
• Support our tourism strategy by liaising with tourism partners to plan group visits, cellar door tastings
• Opening and closing duties of the venue
• Take active responsibility with health and safety policies to implement control strategies to eliminate or minimise identified risks.

Now let’s talk about you: 

• Team management experience (including identify and hiring of talent)
• Wine Knowledge, and WSET level 2 or higher
• Office Administration Skills
• Extensive knowledge of the wine industry
• Strong customer focus, communication and leadership skills
• Strong story telling ability, hosting guests and taking them on a journey through our brand
• Availability to work weekends and public holidays
• Understanding of Rezdy booking platform or willing to learn
• Understanding of With Wine of similar CRM platforms

The benefits are good too! 

• An exclusive discount card for our ALH Hotels (pubs & accommodation), BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We’re all about creating a more sociable future - for our customers and each other. 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #CapeMentelle #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

The Chef will be responsible for preparing high-quality dishes, ensuring consistency in taste and presentation, managing kitchen operations, and maintaining food safety compliance.

Key Responsibilities

• Plan, prepare and cook a wide range of Indian cuisine menu items—including curries, tandoori dishes, biryanis, breads and accompaniments—to a high level of quality and consistency

• Assist with menu development, new recipe creation and seasonal or festival-themed specials reflective of Indian culinary traditions

• Oversee daily kitchen operations including preparation, cooking, plating and service coordination

• Ensure strict compliance with food safety, hygiene, allergen management and OH&S standards

• Monitor stock levels, conduct regular inventory checks and manage procurement of ingredients, spices and supplies

• Maintain effective cost-control measures including portioning, waste reduction and supplier negotiation

• Train, mentor and supervise junior kitchen staff, ensuring adherence to recipes, techniques and quality standards

• Work closely with the Restaurant Manager and front-of-house team to ensure smooth, efficient service during peak periods

• Maintain a high standard of cleanliness, organisation and workflow efficiency across all kitchen sections including tandoor, curry, grill and prep stations

Requirements

• Minimum 3 years full-time commercial cookery experience

• Certificate IV in Commercial Cookery or equivalent qualification

• Strong knowledge of food preparation, cooking techniques and kitchen operations

• Proven ability to work in a fast-paced environment with high attention to detail

What We Offer

• Salary: AU$77,000 – 80,000 per annum plus 12% Superannuation

• Full-time, ongoing position

Richmond, Melbourne
Full Time • 38 hours per week •

BAKER of THINGS is Richmond's newest bakery, we are known for imaginative baking, high quality coffee, vibrant service and a warm, playful approach to food. Our retail space is a place to connect with our community through beautiful sourdough, layered cakes, flavourful bakes and a focus on quality and craft.

As we grow, we are looking for an energetic, outgoing and people focused Venue Manager who wants to be part of a professional, forward moving hospitality group.

This is a hands-on leadership role overseeing the day-to-day running of the bakery's front of house. You will take the lead on the guest experience, motivate and support the team, and ensure smooth and consistent operations across your five days of work per week.

• Lead the front of house team with positivity, professionalism and energy

• Maintain and update daily and weekly procedures

• Oversee all service procedures including opening, closing, cleaning and customer service

• Ensure high standards of presentation, workflow efficiency and customer interaction

• Manage team scheduling, handle shift coverage and support staff needs

• Conduct trials and hiring activities using the New Employee Procedure with the operations manager

• Deliver ongoing training and development using the internal growth pathway

• Foster a strong team culture and maintain monthly staff check-ins

• Work with the Head Chef and Lead Baker to minimise waste and support service flow

• Identify opportunities for improvement in systems, service and products

• Contribute to maintaining a weekly wage to revenue ratio

• Continue developing knowledge in coffee, baking and modern hospitality

We are seeking someone who thrives in a community focussed environment, genuinely loves hospitality and enjoys building teams. You are upbeat, organised, confident and committed to delivering memorable customer experiences.

Applicants must have Australian work rights to be eligible for this position.

• Minimum of 6 months or less leadership experience in hospitality management

• Strong communication skills and the ability to inspire and motivate a team

• Excellent organisational skills with a proactive, solutions-focused mindset

• A passion for baking and warm, engaging hospitality

• Basic coffee knowledge and understanding of speciality coffee

• A team-first approach and a desire to grow with a developing brand

We believe in creating a workplace where people feel valued, supported and excited to come to work. As part of the MAKER group, you will join a team of industry professionals who care deeply about what they do.

• Work life balance with one weekend day off each week

• Free coffee when not on shift at any BAKER of THINGS or MAKER venue

• Staff meal provided every shift - plus plenty of quality control and item testing :)

• Discounts on retail items and food products while off shift

• Pathways for career growth across the MAKER group

• Quarterly manager development days

• Annual end of year Christmas parties

• A fun, supportive, creative workplace where your ideas matter

If you are an energetic hospitality professional looking to lead a great team and grow with a developing business, we would love to hear from you.

Please submit your resume and a brief cover letter outlining why you are excited to join BAKER of THINGS.

We are looking to add to our Citylane Teams at Shaw&Co and Polola Restaurants. This suits a person that is interested in working as a valued part of our small kitchen team who are focused on producing great food and workplace culture. 

Alex the Executive chef at Shaw&Co and Polola, although he remains relatively young, he has gained a wide range of experience and skills while working in a number of exceptional restaurants internationally including Brae (Australia), Lenclume (UK), Kontrast (Norway), Hertog Jan (Belgium), Hide Above (UK) and locally Shorehouse. 

If you are a chef that is looking to enjoy work, contribute to passionate food in a positive atmosphere while developing your career and skills then you are encouraged to apply immediately. Apprentices at all levels are welcome to apply!

The Sebel Noosa, nestled between Main Beach and the Noosa River offers a range of Hamptons inspired one and two-bedroom apartment’s steps away from the cosmopolitan shops and cafés of Hastings Street. Noosa has a range of offerings where in your downtime you are encouraged to find your balance. From beach walks before or after work to yoga retreats, catching a wave at any one of the surrounding shores or walking the famed Noosa National Park. 

Purpose

As Night Auditor, you will perform end of day accounting tasks in preparation for the next day’s trading while assisting guests with late night inquiries. When the rest of the hotel is asleep, the Night Auditor stands as the calm and composed point of contact for any situation.  

Primary Responsibilities

• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date

• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike

• Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night

• Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am

Skills & Experience

• You will be an independent worker who can take initiative and excel without constant supervision

• Prior experience in Night Audit and/or Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial

• Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences

• Capable of embracing a flexible rotating schedule, including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

 Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As Head Barista, you will be the master of crafting delightful coffee experiences. With your skills, you will brew up more than just beverages, creating moments of comfort and joy for our customers. Working as part of a unified team where attention to detail, product knowledge and knack for a tidy workspace will ensure that every interaction is a memorable one.

Primary Responsibilities

• Take the reins during busy service hours, setting the pace and leading by example

• Collaborate with your team to spark motivation and attain exceptional results together

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story

• Skillfully prepare a wide spectrum of beverages, spanning from coffee classics to an array of hot and cold drink offerings

• Proactively source information to increase your product knowledge

• Confidently communicate with guests and colleagues for seamless teamwork

Skills and Experience

• Exceptional experience in coffee brewing techniques, including espresso extraction, milk steaming, and tea preparation

• Confident in operating coffee machines, grinders, and other barista tools

• Passion for engaging with patrons and collaborating within a team of diverse professionals

• Embrace a flexible schedule that includes weekends, evenings, and holidays to keep the coffee flowing smoothly.

• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.