The Business

Join a long-established Australian brand and major player in the hospitality industry, with national and international distribution. We’re looking for a highly energetic and hardworking individual to join our Reservoir team and help drive the growth of our commercial kitchen business.

Why You’ll Love This Role

Be part of a dynamic, supportive team.

Contribute directly to business growth and operational success.

Work in a fast-paced, rewarding environment with national and international reach.

Your new position

As the Customer Service and Spare Parts Coordinator, you will be responsible for

·         Primarily customer service,

·         Spare parts will be about 30% of your day

·         Responding promptly to customer inquiries, via phone and email

·         Maintaining accurate records on the CRM

·         Providing technical assistance and product information to customers and service agents

·         Handling warranty claims and coordinating service requests

·         Processing spare parts orders, quotations and returns

·         Maintaining inventory accuracy

·         Souring spare parts, liaising with supplies

·         Monitoring back orders

To be considered for this role you must have:

·         Previous experience in customer service or spare parts

·         Ability to multi-task and work under pressure

·         Ability to work autonomously and maintain positive working relationships

·         High degree of accountability and attention to detail

·         Excellent oral & written communication skills

·         Strong organisational skills, analytical and problem-solving ability

·         Strong computer skills with Microsoft office and CRM systems

·         A basic understanding of commercial kitchen equipment is advantageous

 On Offer

An amazing opportunity to work with this leading kitchen equipment manufacturer where you will become a part of an expanding family business who pride themselves in an innovative, dedicated and client centric culture. This position comes with an excellent team culture and opportunity to grow.

Salary will be paid in accordance with experience, The working hours for this position are 7.30-4pm Monday to Thursday and 7.30pm-2pm Fridays. This position will commence in January 2026

To Apply

If you are looking for long term job satisfaction and would like to be considered, please forward your resume via SEEK today.

Enquiries can be made to Pauline @ Simplerecruit on 0407902003.

 #SCR-pauline-lautier