• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave 
• Birthday Leave
• Option to purchase additional leave 
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and 
• Employee Assistance Program

• Excellent time management and organisational skills with the ability to multitask and manage competing priorities.
• Ability to persevere when faced with resistance; overcome obstacles and maintain a positive attitude and stable performance under pressure.
• Experience in a customer facing role and passion for providing exceptional customer service.
• Maintain accurate records in compliance with legislative, contractual, and organisational requirements. 
• Excellent communication and customer service skills.
• Excellent time management and organisational skills with the ability to multitask and manage competing priorities.
• Demonstrated experience in meeting/exceeding targets.
• Ability to maintain professionalism and service quality under pressure.
• Proficiency in Microsoft Office, CRM Systems and phone systems.
• Understanding of contractual frameworks, privacy principals, and accurate record-keeping or willingness to develop knowledge.

• Current resume- please include at least two (2) contactable work referees. 
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role. 

VIC, Hepburn Bathhouse & Spa - Daylesford 3460

The Company

The Hepburn Wellness Properties consist of the Hepburn Bathhouse & Spa, Hepburn Spa Retreat and Hepburn Pavilion. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia. 

Hepburn Wellness Properties are an iconic tourism destination near Victoria’s Daylesford. At Hepburn Springs you'll find luxury accommodation, a mineral springs wellness and spa retreat as well as food and beverage. 

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

At Ayme Staffing, we prioritise your career aspirations and strive to find the perfect role that aligns with your unique lifestyle. We understand the challenges that come with navigating the job market, and that's why we go the extra mile to understand where you are in your career journey and what you're seeking in your next opportunity.

Ayme Staffing is partnering with a respected cargo logistics company, offering opportunities for Customer Service & Administration Roles. This is your chance to coordinate freight acceptance and delivery while delivering excellent customer service. You'll receive comprehensive training in this casual position that serves as a gateway into the industry.

Job Responsibilities:

Your daily duties include:

·        Organising daily work schedules and task assignments.

·        Handling administrative and reporting tasks with communication and computer tools.

·        Excelling in an ever-changing work environment with strong organisational skills.

·        Directly liaising with airline representatives for smooth operations.

·        Ensuring compliance with airline procedures and regulations.

·        Managing documentation for Exports and Imports.

·        Processing documentation for freight acceptance and delivery.

·        Completing animal check sheets and related documentation.

·        Building and maintaining relationships with internal and external stakeholders.

·        Creating and managing invoices.

·        Processing payment transactions.

·        Performing general administrative tasks.

·        Demonstrating a "can do" attitude, a strong willingness to learn, and a readiness to assist the team when needed.

·        Demonstrating a meticulous attention to detail.

Requirements:

We're seeking candidates who have the following skills and experience:

·        Holds current Australian citizenship or Permanent Residency.

·        Must be available to work on a 24/7 rotating roster, including weekdays and weekends (AM/PM shifts).

·        Hold a current Drivers Licence and have your own reliable transport.

·        Possess previous administration, sales, customer service, retail, or aviation/freight industry experience.

·        Be capable of completing and maintaining background checks and ASIC airside clearances.

·        Be available for an immediate start (notice periods will be considered).

Apply Now:

To apply for the position click "Apply Now" and upload a copy of your Resume.

For a confidential discussion about the position, contact the AYME Staffing Team on 0484 939 324.

Catalyst Recruitment is proud to partner with Ascension Cosmetic Medicine to find a dedicated and professional part-time Patient Concierge team member.

Ascension Cosmetic Medicine is the flagship clinic of Dr. Scott Allison, one of Australia’s leading Cosmetic Physicians. Their stunning 250m² luxury clinic, set along the river in New Farm, offers the latest advancements in modern cosmetic procedures. Specialising in cosmetic injectables, bio-stimulators, laser treatments, body contouring, platelet-rich plasma, skin tightening, and cosmetic dermatology treatments.

As a Patient Concierge, you will play a key role in delivering a seamless 5 star client experience. As the first point of contact, you will provide a warm and welcoming atmosphere while ensuring exceptional customer service. Strong interpersonal skills, professionalism, and confidence in communicating our range of treatments will be essential in this role.

About the role:

It is important that your personal values align with the core values of Ascension Cosmetic Medicine. You should have a passion for delivering a high-end customer experience, show integrity in your interactions with other staff, easily develop rapport and empathy with clients, be self-motivated with a desire to learn and thrive in a collaborative team environment.

Daily Responsibilities:

• Manage the appointment book of the busy clinical team, ensuring the smooth running of all appointments

• Making, rescheduling, confirming, and cancelling appointments, optimising the appointment book accordingly to maximise the business opening hours and clinical team

• Process payments in multiple formats, issuing refunds, confident cash handling, reconciling end of day banking

• Managing the clinic emails promptly for all client enquiries, including advice on skincare, appointments, and reactions, as well as client feedback in any area

• Managing the phone lines in a polite and calm manner, being informative, and have confidence in the knowledge of treatments and products

• Host a calm, seamless client experiences, maintaining a friendly atmosphere

• Maintaining the 5* standards of the clinic client areas, working with the team to make sure that no area is overlooked

• Stock control management, reconciling stock, ordering stock, uploading stock on the system, and responsible for stock numbers

• Providing retail product advice, understanding and have confidence in products and ingredients

• Manage client feedback including treatment reaction, product reaction, and the overall customer journey

• End of day banking, managing cash, card, and online payments. Resolving any issues and balancing the end of day

• Opening and closing of the clinic

Our ideal candidate:

This position would ideally suit an individual with experience in a fast-paced administrative environment, demonstrating strong computer proficiency, excellent communication skills, and a confident phone manner.

• Collaborate with other team members to ensure a holistic experience within the clinic

• Maintain a professional image with a high standard of grooming

• Passion to develop yourself and grow with the business

• Exceptional customer service, problem-solving and collaborative working

• Availability to work Monday - Saturday

Exclusive incentives for working with Ascension:

• Heavily discounted prices on cosmetic treatments, laser treatments & skincare

• Regular education and upskilling in clinic

• Opportunities to attend leading industry cosmetic medicine conferences throughout Australia

• Be a part of a supportive and collaborative working environment

• Opportunity to work as part of the Ascension team in a beautiful state of the art clinic

• Generous performance incentives and annual team recognition.

For a confidential discussions, please don’t hesitate to reach out.

✉ melissa@catalystrecruitmentco.com

📞 0468 910 998

Customer Service Legend Wanted!

Location: Tuggerah, NSW
Full-time | $60,000 – $70,000 per year

At All Metal (Australia), we’re not just about flashings, rainwater goods, and roofing products — we’re about people. Our reputation for delivering high-quality solutions to the building industry and the public is matched only by our commitment to building a supportive, fun, and hard-working team.

We’re looking for a Customer Service Superstar to join our crew in Tuggerah.
This isn’t your average sit-at-the-desk-all-day gig — you’ll be the friendly face and helpful voice that makes every customer feel like part of the family.

Experience is awesome, but it’s not the deal-breaker.
If you’ve got a great vibe, a can-do attitude, and a sharp eye for detail, we can teach you the rest!

What You’ll Be Doing:

• Chatting with tradies and the public — face-to-face, over the phone, and via email

• Putting together accurate quotes and processing sales orders

• Keeping things running smoothly between order entry, purchasing, and production

• Solving customer problems and offering smart product advice

• Working closely with a tight-knit team to smash goals together

What Makes You Our Ideal Fit:

• A positive, team-first attitude (we can feel good vibes a mile away)

• Confidence to communicate with all sorts of people — tradies, builders, DIY legends, and everyone in between

• Tech-savvy with solid computer skills

• Super organised and able to juggle priorities without breaking a sweat

• Any experience in customer service, order entry, or construction? That’s a bonus, not a must-have!

Why You’ll Love It Here:

• A supportive team culture

• Opportunities to learn, grow, and develop your skills

• A fast-paced environment where no two days are the same

• Stability and pride in working for a well-respected, growing Aussie business

Ready to bring your energy and make this role your own?
We’d love to hear from you!

Apply now with your resume and a quick cover letter telling us why you’d be a perfect fit for the team.

Application Questions

1. Do you have customer service experience?

2. How many years of experience do you have in the construction industry?

3. Which of the following best describes your right to work in Australia?

4. Are you willing to undergo a pre-employment medical check?

5. Do you have a current Australian driver's licence?

6. How much notice are you required to give your current employer?
   

About LiveLife Alarms 

Based in Toronto, NSW, we are Australia’s premier provider of mobile personal alarms, dedicated to empowering individuals to live the life they deserve. Our cutting-edge mobile alarm technology enables elderly and vulnerable individuals across Australia to maintain their independence and pursue their passions without fear, offering their loved one’s peace of mind. 

About the Opportunity 

We are seeking a passionate and dedicated Customer Support Consultant, with both inbound and outbound experience to join our expanding team. This dynamic and fulfilling role entails: 

• Delivering exceptional support and communication to our customers, addressing inquiries related to their accounts or devices. 

• Leveraging your adept problem-solving abilities to troubleshoot any technical issues. 

• Updating personal information as necessary and adjusting settings associated with our products to accommodate evolving customer requirements. 

• Collaborating as part of a team to ensure an outstanding customer experience, showcasing attributes of respect, empathy, and kindness. 

About You  

Ideally, you will bring a background in customer service, coupled with robust communication skills and a polished phone demeanour. Additionally, you should possess: 

• Exceptional computer literacy, demonstrating proficiency in swiftly mastering new systems. 

• Impeccable attention to detail, ensuring accuracy in all interactions. 

• Previous experience in offering technical support to a non-technical customer base, adept at simplifying instructions. 

• A sincere passion for problem-solving and troubleshooting. 

While prior experience in a call centre or similar environment is preferred, it is not mandatory. Familiarity with Salesforce is considered advantageous. 

Why work with us? 

At our core, we are driven by the profound impact our product has on improving the lives of others. Knowing that we contribute to enabling vulnerable Australians to embrace the life they deserve fills our work with deep meaning, purpose, and satisfaction. 

We believe that work should not only be purposeful but also enjoyable. Therefore, we offer: 

• Annual pay reviews coupled with the opportunity for bonuses through our Performance and Perspectives Program. 

• Flexible hours to facilitate a healthy work-life balance, with our operating hours being between 8:30am – 7pm (and potential for some WFH). 

• Access to a free and confidential Employee Assistance Program, ensuring comprehensive support for our team members' well-being. 

• Bright, modern, and spacious offices equipped with excellent staff facilities and complimentary parking just steps away. 

• A supportive work environment that celebrates the milestones of both our team members and the company as a whole. 

Next Steps 

This is an exciting opportunity to join a growing organisation where you can truly make a difference in people’s lives. If this sounds like the right role for you, or you are interested in learning more, please hit the ‘apply now’ button and upload your resume.  

• Fixed Term role in a fast-growing industry
• Deliver exceptional customer service and support production operations
• Join a collaborative team committed to quality and continuous improvement

Laser 3D is a national laser cutting, folding, welding, and CNC machining service provider that has been operating since 1992.

With cutting-edge technology, a skilled workforce, and a commitment to quality, we deliver high-quality, cost-effective solutions tailored to meet the needs of our clients across a variety of industries. Laser 3D is focussed on transforming manufacturing complexity into a competitive advantage for their customers.

Laser3D is part of the Stratco group, a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, Stratco has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations. 

We are seeking a professional and experienced Customer Service Officer to join our team in Ormeau. This fixed-term role involves processing customer orders, preparing quotes, and liaising with both customers and production teams to ensure smooth operations and high service standards.

Key Responsibilities:

• Process customer orders via email and system
• Prepare quotes for laser cutting, folding, welding, powder coating, and other services
• Assist with customer enquiries and provide updates on job progress
• Prepare and update drawings as required
• Collaborate with production staff to resolve special customer requirements
• Develop and maintain relationships with customer purchasing contacts
• Investigate and resolve customer complaints
• Answer incoming calls and support general customer service functions
• Participate in continuous improvement initiatives and uphold company policies
• Maintain open and honest communication with supervisors and management
• Support multi-skilling activities and assist fellow employees as needed

Skills, Experience and Attributes:

• ESSENTIAL - Strong communication and problem-solving skills.
• ESSENTIAL – Proven experience in customer service or administrative roles
• ESSENTIAL – Ability to manage multiple tasks with attention to detail
• DESIRABLE – Experience with OPTO or similar order processing systems
• DESIRABLE – Familiarity with manufacturing or sheet metal environments
• Ability to work collaboratively with internal teams and customers
• Commitment to punctuality, efficiency, and continuous improvement

This is a fixed-term contract role with an expected duration aligned to maternity leave coverage. If you're a motivated professional looking to contribute to a high-performing team, we’d love to hear from you!

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the role

We are a 24-hour, 7-days a week A1 Graded Security Alarm Monitoring Station looking for reliable and motivated Monitoring Centre/Call Centre Operators for Full Time employment with the availability to work days/nights/weekends. Post training rosters are combination of days, nights and weekends.  Pay is above award wage.

This is NOT a working from home role.

Start Date: Monday 10th November 2025

Your main duties will include:

• Attending to a high volume of inbound/outbound calls
• Monitoring of alarm systems in accordance with client instructions
• Monitoring of personal safety devices and liaising with emergency services
• Providing a consistent level of exceptional customer service
• Ensuring high accuracy with data entry and administration tasks
• Managing and providing a resolution to customer complaints
• Remotely monitoring of CCTV systems

Benefits and perks

• Above award rate wages  
• Ongoing training and development (5 weeks initial training)
• Career progression with one of the world’s largest security services providers
• Stable employment
• Low-cost monitoring for your home, friends, and family. 
• Ability to pick up extra shifts

Skills and experience

The ideal candidate will have the following skills and attributes:

• Strong customer service experience (retail, hospitality and previous call centre experience is advantageous)
• An excellent phone manner, with a polite, friendly, and positive attitude
• Strong communication, literacy, and numeracy skills; with a high level of attention to detail
• Resilience; must be able to deal with challenging scenarios and high stress situations
• Strong active listening skills
• Strong organisation skills; the ability to multi-task and prioritise duties
• Strong problem solving and decision-making abilities
• The ability to work as part of a team, or independently when required
• Intermediate Microsoft Office, and general I.T/typing skills

You must:

• Be available to work a rotating roster (including a mix of days/nights/weekends/public holidays between 8-12hr shifts)
• Be available to start as of Monday 10th November 
• Intermediate Microsoft Office, and general typing skills
• Be adaptable, flexible, and receptive to change
• Be responsible, reliable, and a solid team player
• Have a positive attitude and calm demeanour
• Be customer service focused
• Be comfortable and confident in dealing with high pressure situations
• Be a quick thinker and fast learner
• Have your own transport
• Be able to obtain Security license for monitoring (within the probation period; at your own expense).  Click the link for more information: Apply for a new private security licence | Victoria Police
• Have permanent Australian residency (min. 12 months)