Catalyst Recruitment is proud to partner with Ascension Cosmetic Medicine to find a dedicated and professional part-time Patient Concierge team member.

Ascension Cosmetic Medicine is the flagship clinic of Dr. Scott Allison, one of Australia’s leading Cosmetic Physicians. Their stunning 250m² luxury clinic, set along the river in New Farm, offers the latest advancements in modern cosmetic procedures. Specialising in cosmetic injectables, bio-stimulators, laser treatments, body contouring, platelet-rich plasma, skin tightening, and cosmetic dermatology treatments.

As a Patient Concierge, you will play a key role in delivering a seamless 5 star client experience. As the first point of contact, you will provide a warm and welcoming atmosphere while ensuring exceptional customer service. Strong interpersonal skills, professionalism, and confidence in communicating our range of treatments will be essential in this role.

About the role:

It is important that your personal values align with the core values of Ascension Cosmetic Medicine. You should have a passion for delivering a high-end customer experience, show integrity in your interactions with other staff, easily develop rapport and empathy with clients, be self-motivated with a desire to learn and thrive in a collaborative team environment.

Daily Responsibilities:

• Manage the appointment book of the busy clinical team, ensuring the smooth running of all appointments

• Making, rescheduling, confirming, and cancelling appointments, optimising the appointment book accordingly to maximise the business opening hours and clinical team

• Process payments in multiple formats, issuing refunds, confident cash handling, reconciling end of day banking

• Managing the clinic emails promptly for all client enquiries, including advice on skincare, appointments, and reactions, as well as client feedback in any area

• Managing the phone lines in a polite and calm manner, being informative, and have confidence in the knowledge of treatments and products

• Host a calm, seamless client experiences, maintaining a friendly atmosphere

• Maintaining the 5* standards of the clinic client areas, working with the team to make sure that no area is overlooked

• Stock control management, reconciling stock, ordering stock, uploading stock on the system, and responsible for stock numbers

• Providing retail product advice, understanding and have confidence in products and ingredients

• Manage client feedback including treatment reaction, product reaction, and the overall customer journey

• End of day banking, managing cash, card, and online payments. Resolving any issues and balancing the end of day

• Opening and closing of the clinic

Our ideal candidate:

This position would ideally suit an individual with experience in a fast-paced administrative environment, demonstrating strong computer proficiency, excellent communication skills, and a confident phone manner.

• Collaborate with other team members to ensure a holistic experience within the clinic

• Maintain a professional image with a high standard of grooming

• Passion to develop yourself and grow with the business

• Exceptional customer service, problem-solving and collaborative working

• Availability to work Monday - Saturday

Exclusive incentives for working with Ascension:

• Heavily discounted prices on cosmetic treatments, laser treatments & skincare

• Regular education and upskilling in clinic

• Opportunities to attend leading industry cosmetic medicine conferences throughout Australia

• Be a part of a supportive and collaborative working environment

• Opportunity to work as part of the Ascension team in a beautiful state of the art clinic

• Generous performance incentives and annual team recognition.

For a confidential discussions, please don’t hesitate to reach out.

✉ melissa@catalystrecruitmentco.com

📞 0468 910 998