• Lead, coach, and support a team of sales and customer service agents
• Drive performance and achieve branch sales targets through strategic team leadership
• Guide agents in converting warm leads and renewing customer services
• Conduct daily huddles, monthly one-on-ones, and ongoing training sessions
• Foster a culture of growth, development, and success
• Monitor KPIs, reporting, and ensure consistency in the customer journey

• Proven experience in team leadership
• Availability to work a 6-day rotating roster between the hours of 7:00AM-7:00PM (Mon–Sat)
• A strong track record of hitting and exceeding sales targets
• A natural coach and motivator with a passion for helping people grow
• Competency in Microsoft Outlook and Excel (Microsoft 365 and Genesys experience a bonus)

• Hybrid work model: enjoy flexibility once training is complete
• A generous bonus structure based on sales targets in addition to your base salary
• Career growth in a stable, growing business
• Supportive leadership and collaborative regional team environment
• Play a key role in shaping team culture and driving business outcomes
• Opportunity to work with a passionate and customer-focused team
• Free on-site parking

🌍 Work with world-renowned products and services.

🕒 Permanent role with part-time hours.

💰 Competitive salary of $38.70 per hour, plus Super!

About Us:

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. 

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact recruitment@perthmint.com.

The Opportunity:

We’re looking for someone who’s great with people, calm under pressure, and curious about the world of precious metals. This is a part-time role (25–30 hours a week) based in our East Perth shop, and it’s a chance to be part of a team that helps customers trade bullion and sell unwanted gold jewellery - with care, clarity, and confidence.

You’ll be the friendly face behind the counter, guiding customers through a process that’s equal parts technical and personal. One moment you’re testing the purity of a gold ring, the next you’re helping someone finalise a bullion contract or answering questions about our investment platforms. You’ll be working in a highly regulated space, so attention to detail is key – but, so is empathy, especially when conversations get complex.

You’ll help people make informed decisions, feel safe in the process, and walk away knowing they’ve been looked after. If you enjoy variety, love learning, and want to work somewhere that values integrity and connection - we’d love to meet you.

About You:

You’re someone who knows how to read the room. You’ve got experience in customer service or sales, and you understand that every interaction is an opportunity to build trust. You’re confident, calm, and know how to make people feel heard - even when the conversation gets tricky.

You’re across the details, from verifying ID and asking the right questions, to spotting patterns that might raise a red flag. You’re comfortable using tools like XRF machines to test gold purity, and you take data security seriously - especially when handling sensitive customer information.

You’re organised, collaborative, and happy to jump in wherever needed. Whether it’s checking daily purchases, updating records, or helping with Click & Collect orders, you know how to keep things moving while keeping standards high. You’re curious about our products, keen to learn, and always looking for ways to help others understand what we do.

If you’re someone who brings integrity, empathy, and a steady hand to every shift – and, you’re looking for a role that’s as rewarding as it is unique, we’d love to welcome you to the team.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available
• Opportunity to work for an endorsed WORK180 employer
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right, no matter your background or personal circumstances – please submit your application.

Applications close on 23 October 2025. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.

Alpha Air is a trusted leader in HVAC, known for exceptional service and long-standing customer relationships. We’re growing and looking for a friendly, solutions-focused professional to be a key part of our team.

What you’ll do

• Be the first point of contact via phone, email, and live chat – resolving enquiries quickly and professionally.

• Handle complaints with empathy and care, turning issues into positive outcomes.

• Keep accurate, detailed records of customer interactions and transactions.

• Work closely with operations and other teams to deliver timely solutions.

• Follow up with customers to confirm resolution and gather feedback.

• Provide administrative support to senior management as needed.

• Provide data entry support for the VEU Energy Rebate Program.

What you’ll bring

• Excellent communication and interpersonal skills.

• A customer-first mindset with strong problem-solving ability.

• High attention to detail and confidence juggling multiple tasks in a fast-paced environment.

• Previous customer service experience is valued but not essential.

Why you’ll love it here

• Competitive salary and benefits package.

• Opportunities for learning, growth, and advancement.

• A supportive, down-to-earth team environment.

• Engage with existing customers to upgrade or renew services
• Convert warm leads into customers through consultative sales
• Provide exceptional customer service and build lasting relationships
• Maintain accurate customer records to ensure smooth service transitions
• Work collaboratively with internal teams including Sales, Branch Managers, and Regional Leaders

• Proven experience in a sales or customer service role
• Availability to work a 6-day rotating roster (Mon–Sat)
• Strong communication and relationship-building skills
• Self-motivated and enthusiastic team player
• Good working knowledge of Excel and Outlook

• Hybrid work model, enjoy the balance of office and remote flexibility
• Warm leads, no cold calling
• Supportive and collaborative team culture
• Internationally backed business with strong local leadership
• Opportunities for career progression and skill development
• Generous commission structure
• Free on-site parking

OzShut Roller Shutters is WA's leading & most awarded roller shutter company. With in excess of 100,000 completed installations, our exclusive and custom “made to measure” product is installed under our famous "5 day" installation guarantee. We are a proud “Product Review” category winner for outstanding customer service for 2 consecutive years!

Based in Malaga, OzShut is expanding the Residential Sales Division and seeks an energetic and enthusiastic individual to join our winning team as a Customer Acquisition specialist.

Being a key player in our sales department, you will work closely with the sales team and play a vital role in driving revenue growth and ensuring customer satisfaction. If you're passionate about customer service and generating new business, we want to hear from you!

THE ROLE

· Cultivate positive relationships with customers, addressing inquiries and ensuring exceptional service.

· Collaborate with the Management team to maintain and improve sales strategies.

· Basic updating and record keeping using Microsoft 365 and CRM software.

· The ability to close sales and understand the mechanics required to do this through excellent sales negotiation.

· Participating in weekly sales meetings with your sales team.

THE APPLICANT

· A proven sales and customer service professional looking to develop their sales skills.

· Well spoken and immaculately presented.

· Sales experience / Tele-sales well regarded but not essential.

· Have or can obtain a Current Police Clearance.

Full comprehensive training will be provided, as well as ongoing support from the Management team to ensure your contribution allows the company to excel well beyond department KPI objectives and grow our winning team culture!

THE OFFER

· Casual contract with full time hours to commence (View to full time within 6 months)

· Superannuation paid on top;

Applicants that reside in Perth will only be considered for this position and if you are new to Australia, you must have full working rights to apply for this position. Only shortlisted applicants will be contacted for an interview.

To apply, please provide a covering letter as well as your current resume.

We look forward the hearing from you!

• Traralgon location, on-site parking and close to local shops and eateries
• Hybrid WFH flexibility for work-life balance and no weekends
• No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services

Midstate CreditCollect (MCC) is a leading provider of debt collection services and solutions in Australia and the largest collection agency in Regional Victoria. With an extensive national and international network through Credit Corp Group.  Our philosophy is to provide outstanding customer service using the most efficient and effective credit management systems for our clients and customers.

About your new role
As an Account Representative, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What your new job involves

• Manage outstanding accounts with clients from Australia’s largest institutions
• Making and receiving high volume outbound/inbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

• Flexible hybrid work environment in as early as 2 months (2 days office, 3 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities
• Gain a Certificate III in Financial Services
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire

Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback

Essential Criteria

• Must be available to work permanent full-time, Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. TRARALGON 3844

With continued growth in our Loyalty and Retention team, we’re pleased to offer a new opportunity to join us.

At Nissan Financial Services, we provide tailored retail and wholesale financial solutions to the automotive market. We’re looking for a motivated professional to join our Loyalty Team, where you’ll play a key role in building proactive, lasting relationships with our customers.

🚗 Drive Excitement access our employee car lease program with significant discounts for you and your family.

🌍 Be Connected build a long-term career with a global brand, with opportunities that can take you around the world.

📈 Have Confidence benefit from structured training, clear development pathways, and flexible hybrid working options.

Your Opportunity

• Build strong customer relationships through inbound and outbound call programs.
• Assist customers with new finance applications and guide them through their options at loan maturity.
• Proactively contact Nissan Future Value customers, liaising with the dealer network to ensure a seamless experience.
• Generate leads, manage them effectively, and deliver best-in-class customer service.
• Retain customers through refinance solutions, variations, or referrals.
• Ensure every interaction is easy, positive, and value-adding for the customer.

 What You’ll Bring

• Experience in a customer service role with proven success in achieving targets with the ability to navigate through different systems.
• Customer focus: Ability to quickly build rapport, ask the right questions, and anticipate customer needs.
• Financial acumen: Comfortable assessing customer financial situations with speed and accuracy.
• Attitude: A positive, confident, “can-do” approach, always focused on the best outcome for the customer.

By joining us, you’ll contribute directly to Nissan Financial Services’ vision to be the financier of choice, delivering service excellence and shaping customer loyalty.

You will be contributing to Nissan Financial Services vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice. 

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.

Power Your Future with Nissan!

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 900 employees, it is a busy and vibrant workplace.

What’s on Offer

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.

• Opportunity – Casual, customer centric role, based in the Tyabb, Mornington and Rye Resource Recovery Centres. Gatehouse Attendant Band 2A - $41.50 per hour (Plus 25% Casual Loading)

• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive community outcomes across the Mornington Peninsula Shire

About the Role

The purpose of the Gatehouse Attendant is to collect and receipt payments for waste disposal, measure and assess waste volumes and types, ensure the proper operation of the gatehouse facility, encourage the recovery and recycling of material, provide advice on Shire waste programs and initiatives and provide service excellence to the Community and team members of Council.

As a likely first and/or only point of contact for the community the position is to provide an excellent level of customer service in a professional manner.

The Gatehouse Officer is required to rotate between the Shire’s waste disposal facilities at Mornington, Rye and Tyabb in accordance with the roster. The waste disposal facilities will be closed on Christmas Day and Good Friday, therefore, Gatehouse officers will need to work some weekends and public holidays per year in accordance with the roster.

Reporting to the Waste Contracts Facilitator the core responsibilities include:

• Provide excellence in customer service to the community and team members of Council.
• Prepare the gatehouse for daily operations by following the start-up and closure procedures.
• Assess loads of waste to determine the appropriate charge type and amount by measuring and visually assessing the load.
• Collect payment from each customer and enter the data into a computerised receipting system to ensure accurate recording of payment amounts and waste types.

About You

• Previous experience in a direct customer service role, including high volume face to face, electronic and telephone customer service.
• Previous experience in cashiering and processing of credit card and EFTPOS payments.
• Previous experience working in an administrative environment with strong customer relations and a teamwork focus.
• Highly developed verbal and written communication skills.
• Ability to build and maintain effective and productive relationships.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and National Police Checks. 

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Steve Hall, Waste Contracts Facilitator, 5950 1144.

Applications Close: 6pm, Friday 24 October 2024

About the role
Join the team at RAM Equipment, a trusted name in earthmoving equipment hire and sales. We're looking for a Customer Service Representative who thrives on delivering outstanding service and building strong relationships with our valued clients.

Based full-time at our Richmond, SA office, you’ll be the first point of contact for customers—whether it’s over the phone, via email, or in person. Your role will be key in ensuring smooth day-to-day operations and supporting our sales and hire team.

A background or understanding of the construction or civil industries will be highly regarded, as it helps you speak our customers’ language and understand their needs.

What you'll be doing

• Handle a high volume of inbound calls, emails and client inquiries with professionalism and efficiency

• Respond to customer requests and queries in a timely and accurate manner

• Process orders, returns and other customer transactions accurately

• Process hire bookings and coordinate logistics with internal teams

• Collaborate with the sales and operations teams to ensure seamless customer experiences

• Maintain accurate records and documentation of all customer interactions

• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• Minimum 2 years' experience in a customer service or client-facing role, ideally in the construction or industrial equipment industry

• Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service

• Excellent problem-solving and critical thinking skills to handle a diverse range of customer inquiries

• Proficient in using customer relationship management (CRM) systems and other office productivity software

• A team player with a positive attitude and the ability to work collaboratively

• Good time management and organizational skills to manage a high volume of tasks and deadlines

• Valid Australian driver's license with clean driving record

• Must be legally entitled to work in Australia

What we offer
At RAM Equipment, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will enjoy:

• Opportunities for professional development and career advancement

• A collaborative and inclusive team culture that values work-life balance

• Convenient location

• Be part of a business that's growing and making an impact

About us
RAM Equipment is a family-owned business that has been providing reliable equipment and services to the construction industry for over 50 years. We are a leading South Australian equipment hire company and attachments provider, partnering with civil, earthmoving, mining, railway and pipe laying contractors locally and across Australia.

At RAM, our purpose is simple: to make things easier for our customers. We deliver the right equipment, when and where it’s needed - backed by practical advice, deep industry knowledge, and a commitment to genuine service. By understanding your goals, challenges, and deadlines, we help keep your projects moving forward - on time, on budget, and with confidence.

Apply now!

For any questions, a copy of the position description, or further information, please don't hesitate to contact us at careers@ramequipment.com.au. We're here to help!