We have 2 excellent opportunities for Customer Service Consultants to join our team based in Bryon Bay on a permanent  full time basis.

2 x 8.30am-4.30pm Positions

In these role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Invoicing as required
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

• Strong work-life balance culture
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee cash incentive programs and bonuses

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer

We're currently recruiting 20 Retention Consultants to join our client's dynamic customer team in Melbourne. This is an exciting opportunity to be part of a large Health Insurance firm focused on delivering outstanding service and customer retention.

🌟 Retention Consultant - Temporary Opportunity (20+ Roles Available)
📍 Location: Melbourne (Hybrid)
📅 Start Date: 18th November 2025
💼 Contract Type: Temporary
💰 Pay Rate: $44 + super p/h
🕒 Roster: Monday to Friday, rotating shifts between 8:00am - 8:15pm
🕒 Roster: Late Shift Roles: We are also seeking people who can commit to the late shift (11:45am - 8:15pm) five days a week. These roles will be fully remote.

As a Retention Consultant, you'll engage directly with existing customers to understand their needs, address concerns, and retain their business by offering empathetic, solution-focused support. This is a phone-based role requiring strong communication and problem-solving skills.

• Engage with customers to understand concerns and offer tailored retention solutions

• Manage inbound and outbound calls with empathy and professionalism

• Resolve issues efficiently while maintaining a high level of customer satisfaction

• Meet individual KPIs related to retention, quality, and service standards

• Accurately update customer records and navigate internal systems

• Previous experience in customer retention, call centre, or a customer service environment

• Excellent communication skills with a customer-first attitude

• Strong problem-solving and negotiation skills

• Ability to commit to the full training period and assigned shift schedule

• Comfort working in a fast-paced, KPI-driven environment

You'll be part of a well-known and respected organisation, working in a supportive team environment. This is a fantastic opportunity to gain experience in a high-volume retention role while working a flexible hybrid schedule. You'll be making a real impact in improving customer experiences and outcomes.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.

State Government Statutory Authority - $49.40/hr + Super
Northgate Location - onsite and street parking available
Monday to Friday - 9am - 5pm
Temp assignment - Potential for extension


Our client is a State Government Statutory Authority that administers a portable long-service leave scheme for eligible workers in the building & construction industry, regardless of whether they work on different projects for one or more employers.


The Role:

These positions will manage inbound calls via the Contact Centre as well as assisting with the data input and updating of members' information along with the processing of submitted claims. The main focus of these positions will be a Combination of approving claims and Data Entry.

• Managing inbound calls in the contact centre - addressing enquiries and providing information
• Solving problems and resolving complaints in a high-volume inbound environment
• Reviewing data entered for accuracy and amending accordingly.
• Actioning regular backups to guarantee that data entered is secured.
• Collaborating with colleagues with requested data or information requests
• Attention to detail and accuracy essential
• Acknowledge and comply with all data integrity, department processes and policies
• Keep all information confidential

We have multiple roles available commencing in early November.

What You Will Bring:

• Able to demonstrate strong administration skills, along with the ability to liaise at all levels with confidence
• You will have a keen eye for detail, along with a genuine passion for providing exemplary customer service
• Strong typing speed along with accuracy
• Highly resilient as you will be working in a fast-paced, high-volume environment
• Strong team player - highly collaborative
• The ability to work in a structured environment with a dedicated team
• The flexibility and adaptability to commence in an administrative role and the progress to a full inbound Contact Centre role based on performance and business needs (not negotiable).

What is on offer:

• A great temp role with the opportunity to gain valuable experience and potential to
• Attractive hourly rates that progress as your skills and role develop
• A supportive and friendly environment where you really can support people
• A fantastic office environment with plenty of local parking and the opportunity to work close to home (Northern Brisbane suburbs)
• An opportunity to work from home on occasion after a qualifying period (approx. 3 months)
• The opportunity to work for a State Government Authority
• Fantastic hours, 9am-5pm, Monday to Friday only, with no weekend of shift work

For more positions, visit www.tacticall.com.au, where you can also stay in touch with new jobs by liking us on Facebook and following us on LinkedIn.

About Cranky Health

Cranky Health is the parent company of iconic Australian brands, The Man Shake, The Lady Shake, Famous Nutrition and Nutrabalance. It’s a great Australian success story.

Born from the heartbreak of losing a friend to a heart attack, Cranky Health began as a passion project and has since evolved into a multi-brand category leader. In ten years, it has helped millions of Aussies and Kiwis be healthier, lose weight simply and still live their busy, fun lives to the fullest. The company is in its next phase of exciting growth. With the addition of Famous Nutrition sports supplement range, and GLP1 support shakes, Cranky’s life-changing range now has scientifically proven health products for everyone.

Our culture

We are a dynamic, innovative, and passionate team that thrives on both progress and success. We value honesty, curiosity, and a customer-first mindset. As a truly omnichannel business, you'll gain exposure to digital eCommerce, direct-to-consumer data and insights, and partnerships with Australia’s leading retailers and pharmacies. If you're ready to roll up your sleeves and get involved, you'll find a fast-paced and rewarding career with us.

Be part of our growing family

As the Senior on a small team (2-3 representatives) we are looking for your team lead and workflow management skills. You will be responsible for providing an exceptional customer service experience for customers in our eCommerce channel. This includes placing orders and answering questions for new and existing customers via telephone, email and/ or live chat.

You will quickly become a subject matter expert in our products – including The Man Shake, The Ladies Shake and The Kids Shake brands.

You will be responsible for

• Provide an exceptional customer service experience to all consumers via telephone, email and/ or live chat

• Ensure customer requests are actioned in a timely manner and within specified timeframes

• Manage and maintain customer accounts and information via internal systems

• Process customer orders via telephone, verify product availability and manage returns (if appropriate)

• Provide solutions to customer enquiries through knowledge of our products and brands

• Resolve customer issues quickly by following up any issues that arise or escalating calls to Manager or other departments (as necessary)

• General administrative tasks

• Daily monitoring and reporting 

• Process documentation and ongoing improvement

What we are looking for

• At least 4 years’ experience in customer service experience (ideally working in a comparable industry)

• Exposure and experience to our current ERP system, Salesforce Service Cloud (desirable )

• High level of communication skills, both verbal and written

• Intermediate Microsoft Office skills

• High level of resilience and ability to preserve through challenges with a ‘can-do’ attitude

• Positive energy with a passion to help others

• Ability to work collaboratively with internal and external stakeholders

• Strong communication, organisational, and problem-solving skills.

What’s on offer?

• Opportunity to develop within a dynamic marketing team.

• Contribute directly to successful customer acquisition and brand growth.

• Hybrid working arrangements promoting a balanced lifestyle.

Join Us

If you're motivated, proactive, and excited about marketing excellence, we’d love to hear from you.

Apply today and become a part of Cranky Health’s impactful journey!

• Full time, permanent position
• A lucrative commission scheme which will drastically increase your earning potential
• Vehicle subsidy allowance and discounted employee leasing program
• $60,000 base salary + superannuation + commission + car subsidy allowance
• Generous leave policies - including annual leave, paid parental leave (primary & secondary carers), volunteering, birthday, exam leave and more!
• Excellent opportunities to develop your career with clear learning & development strategies for all staff
• Join a company that will set you up for success by providing in-depth product and sales training
• No automotive experience necessary! You’ll receive full training as well as being mentored by highly skilled and successful leaders

The Role:

Provide a luxury customer experience while meeting key business targets including lead generation and brand standards
Duties include:

• Deliver a world-class, luxurious experience to every customer, ensuring all interactions uphold brand standards
• Consistently achieve and exceed sales and lead generation targets by identifying and passing high-quality leads to sales consultants
• Proactively seek opportunities to generate leads through locally driven initiatives
• Build strong, lasting customer relationships, creating personalised experiences that enhance loyalty and satisfaction
• Serve as a brand ambassador by confidently promoting, communicating, and selling products
• Analyse customer satisfaction trends and identify areas for improvement in lead generation strategies
• Foster strong internal and external stakeholder relationships, collaborating closely with your team to meet operational and business objectives.
• Maintain accurate customer records in the CRM system to support seamless engagement and follow-ups.

  The ideal candidate will have:

• Experience gained in a VIP customer service or sales role, luxury retail/products or similar high-level client focused position
• Excellent communication skills, both written and verbal with an ability to build relationships with ease
• The ambition and drive to succeed in a sales environment and a desire to hit or exceed targets
• A valid, full Australian Driver’s License
• Full, unrestricted working rights in Australia

Join a Big 4 Bank and Make a Meaningful Impact

• Engage with customers facing financial hardship, offering tailored support and practical solutions.
• Handle enquiries with empathy, urgency, and professionalism.
• Use your resilience and positivity to guide meaningful conversations.
• Help customers navigate their way back to financial wellbeing.
• Apply negotiation and questioning skills to assess eligibility for hardship assistance.

• Previous experience in customer service or a contact centre environment.
• Confidence in managing sensitive conversations with care and professionalism.
• High levels of empathy, emotional intelligence, and resilience.
• A customer-first mindset with strong problem-solving abilities.
• Excellent attention to detail and accuracy in processing information.
• Prior experience in collections is highly regarded.

• Career Growth
  - Work with a leading Big 4 bank offering clear pathways for development.
• Supportive Culture
  - Join a collaborative team in a modern Parramatta office.
• Competitive Pay
  - Earn $38.99/hour + super + loadings, with potential for a permanent salary package.
• Stability & Opportunity
  - Full-time hours on a 9-month contract with high potential for extension or permanency.
• Purpose-Driven Work
  - Make a genuine impact by helping customers regain financial stability.

• Location:
  Parramatta
• Roster:
  Rotating shifts Monday to Saturday, between 8:00am - 8:00pm
• Employment Type:
  Full-time, 9-month contract with strong potential for permanent conversion

WHO IS RAPID LOANS?                                                  

Rapid Loans is a fast-growing finance company with one goal in mind – to help our customers live their best life.
We’re looking for new superstars to join our team and make 2026 our biggest year yet.
 

WHY CHOOSE RAPID LOANS? 

Simply, our team is the best! We have each other’s back and enjoy coming to work every day. Hopefully, like us, you’ll want to spend your working life with people who have the same interests, people whom you get along with and who have a common goal in mind – help as many customers as you can!  

We offer our employees a challenging, rewarding, and fun work environment. While we expect you to work hard, it’s not all work and no play. When you join Rapid Loans, you can expect:

Team events, retreats, and social incentives 
Fantastic earning potential 
Cool office located on the Gold Coast 
Ongoing training within a friendly and supportive environment

 WHAT WE’RE LOOKING FOR

We’re looking for a dynamite Sales Consultant. In this role, you’ll be responsible for managing and maintaining a portfolio of customer applications, helping us move them through the sales pipeline, completing assessments and writing loans and, funding new loans.  

Your typical day could include:

• Calling leads to convert into applications, and follow up required loan documentation and information.

• Communicating with applicants via phone and email 

• Completing assessments on submitted applications (loan writing) 

• Taking part in team meetings to understand and achieve daily and weekly team goals 

• Contributing to our fun and inclusive company culture

WHAT WE EXPECT

There are a few things we expect of you in this role:

Provide excellent customer service – talk with a smile  
Achieve weekly and monthly targets and KPIs – kick your goals  
Work within current lending legislation and compliance requirements – follow the rules

TO BE CONSIDERED FOR THIS ROLE

We want all our employees to flourish at Rapid Loans, we set you up to succeed from the get-go. So, to be considered for this role, you will…

Either have experience in loan underwriting or sales OR maybe you don’t, and that’s cool too – we’ll teach you everything you need to know – the Rapid way.

Have high-level communication skills and be comfortable talking to customers on the phone.

Be driven by a commission structure. 
Have great organisational and time management skills. 
Be a confident and happy communicator. 
Able to work autonomously in a fast-paced environment. 
Be a great personality for our fantastic work culture.

Above all, we’re looking for a team player, someone who wants to succeed, who is happy to have a bit of fun at work, who takes all customer applications seriously and who has the willingness to learn how we do things at Rapid Loans.  

If you think this sounds like you, or you want to have a chat about the role, please send your cover letter and resume, or questions to administration@rapidloans.com.au 

At Police Credit Union you don’t just work with us, you learn with us and grow with us. With a Member Satisfaction score of 91.7% and an Employee Engagement Score of 91.9%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and, assisting with progression into different roles, including management positions. 

As a Consultant, you’ll proudly provide a customer experience that is second to none to our Members in our Contact Centre. 

Your role will be to promote, recommend and refer banking and insurance products to meet the needs of our Members. You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. 

This is a permanent full-time position and we know that work/life balance is important, so we offer rotating rostered hours across Monday to Friday between 8am and 5.30pm, with a rotational roster of occasional Saturdays from 8.30am to 12pm noon.  

Working directly with both new and existing Members, you will play a crucial role in Police Credit Union’s overall success. 

You are…

• Ideally well experienced in a Contact Centre environment
• Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. 
• Passionate about creating an exceptional customer experience.
• Able to promote, refer and sell banking and insurance products to meet the needs of our Members, through Add Value conversations.
• Focused, disciplined and driven, to meet and exceed service and sales KPIs.
• Organised, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues. 
• A team player, wanting to be part of an energetic group. 
• Ambitious and ready to grasp career development opportunities – we like to promote from within whenever we can.
• Confident, disciplined and hardworking; you strive to meet and exceed service and sales KPIs all with a smile on your face.

If you have a background in the Australian financial services, health insurance or general insurance sectors – even better! FSRA Tier 2 and/or Tier 2 Insurance accreditation is a huge tick, however not a deal breaker, as great on the job training is provided. 

Now, we know all about you, here’s a taste of the benefits you can Bank On Us for: 

• An attractive salary and incentive program, including generous annual bonuses
• Five – yes, five weeks of annual leave for full time staff!  
• Purchased leave opportunities. 
• Paid volunteering day (we will pay for you to spend a day giving back to the community you love). 
• Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
• Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
• Access to a social club that holds regular events and prize draws. 
• Internal wellbeing program, including financial education. 
• Free annual flu vaccinations.
• Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. 

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit policecu.com.au/careers/

Sound like what you are looking for? Apply today! 

• Competitive hourly rate $35 - $36 per hour + super, and penalties for overtime - rates up to $63.27 per hour. 
• Know that you're making a real difference in a customers' financial well-being.
• Enjoy a fast-paced, supportive team environment where you'll learn and grow.
• Be part of a company that values collaboration, innovation, and a commitment to our communities.
• Contracted role with a genuine opportunity for extension based on performance and business needs.

• Be the friendly, helpful voice (or keyboard!) that guides customers through their banking journey.
• Confidently handle enquiries by providing accurate information and quick, effective resolutions via phone, email, and messaging.
• Use your excellent communication skills and empathy to build lasting relationships with customers.
• Educate and encourage customers to utilise self-service and digital channels, making their lives easier.

• Customer service minds that are passionate about helping people!
• Excellent communication skills (written and verbal).
• Strong computer literacy and the ability to navigate multiple systems
• Resilience and adaptability in a fast-paced environment.
• Previous contact centre or customer service experience is ideal, but not essential.
• Full working rights for the duration of the 3 month contract.