At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. In 2025, we were proudly recognised as one of Australia’s Best Places to Work for the third consecutive year and ranked 16th on Fortune’s list of the World’s 25 Best Workplaces. 

• Quarterly Bonus Scheme

• Two free pairs of glasses

• Birthday leave, Volunteer leave, Paid Parental leave

• Health & Wellbeing programs

• Fully funded Social Club – provides a wide range of activities throughout the year.

The role & team

Based at our Support Office in Port Melbourne, our Central Support team is a fun, close-knit, friendly and supportive group. They are now looking for an Ecommerce Customer Service Agent to join them on a full-time basis.

You will join a team who pride themselves on both their exceptional customer service skills, and their ability to build great relationships across our business. In this role, you will support the achievement of business quality objectives and customer service targets by acting as the first point of contact for all customer orders and queries. You will be a central point of communication for Specsavers customers by answering telephone calls, emails and chats promptly, managing them in a professional manner to provide “first time resolution” for enquiries inside/outside of regular scope.

The skills we are looking for:

• Professional and customer focused telephone skills (essential)

• High attention to detail and excellent verbal and interpersonal communication skills (essential)

• Highly competent computer skills with knowledge and experience using Microsoft Office suite, databases, electronic diaries, e-mail and Internet.

• Previous experience within a professional customer service environment

• Available to work full time at our Support office in Port Melbourne and on a rotating roster between the hours of 7am - 6pm, Monday to Friday

About Us

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ 
 
Applicants for the role are required to have current working rights as per, relevant government legislation.

Join Roy Morgan and be part of a team conducting face-to-face interviews that capture the views, experiences, and behaviours of Australians. Our Field Research Officers play a vital role in collecting accurate, high-quality data that informs government, business, and community decisions across the country.

What you'll do

• Visit assigned households and confidently initiate conversations at the door
• Build rapport quickly, manage refusals and objections respectfully, and ensure informed consent
• Conduct accurate, structured interviews on a wide range of topics
• Record observations, follow safety and privacy protocols, and maintain strict confidentiality
• Plan your weekly schedule to meet agreed hours, including at least one weekend day

All interviews are conducted using Roy Morgan's secure systems. We provide full training, a clear field manual, and ongoing support from experienced field managers.

Who is best suited for this role

• Resilient relationship-builder: You bounce back from a "no," stay friendly and professional, and try the next door with the same energy.
• Empathetic communicator: You listen well, handle sensitive topics with care, and adapt your style to suit different households.
• Organised self-starter: You manage your time, plan routes, keep tidy records, and meet targets without constant supervision.
• Tech-comfortable: You're confident with tablets and following on-screen scripts/protocols.

Nice-to-have: experience in field interviewing, door-to-door outreach, call centre/customer service, community work, or education services.

Why you should apply

• Purpose with impact: Your work will contribute to vital data that supports decision-making at the highest levels.
• Flexibility with structure: Choose your weekly schedule (with minimum hours) and work close to home where possible.
• Training & support: We equip you with the skills, tools and guidance to succeed-no previous research experience required.
• Professional standards: Be part of a respected team known for quality, accuracy and confidentiality.

Essentials

• Availability of 20+ hours per week (including one weekend day; flexibility to add hours at peak times)
• Current driver's licence and a reliable, registered vehicle
• Fluent English (spoken and written) and the legal right to work in Australia
• Willingness to obtain a National Police Check and Working with Children's Check (paid by Roy Morgan)

How to apply
If this sounds like you, click the Apply button now, or email your CV to careers@roymorgan.com

We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Customer Service Officer | Full-time | Morningside or Carole Park

Join a leading national organisation and take the next step in your customer service career.

PERSOLKELLY is seeking a proactive and detail-oriented Customer Service Officer to join our client's dynamic team. This is a full-time, permanent position offering variety, stability, and the chance to work with a supportive group who value teamwork and efficiency.

Initial training will be provided at Carole Park for approximately two months before you transition into your long-term base at either Morningside or Carole Park (depending on preference).

About the Role:

Full-time, Monday to Friday

Permanent position with long-term career potential

Based in Morningside or Carole Park (after training)

Support the Customer Service Manager, Sales Representatives, and wider team

Key Responsibilities:

Process and manage customer orders with accuracy and efficiency

Communicate delivery updates and order changes to clients

Maintain customer stock levels and coordinate replenishments

Provide reception coverage, manage incoming calls and mail

Raise purchase orders, prepare packing slips, handle credits and invoicing

Coordinate deliveries and logistics with transport teams

What We're Looking For:

Strong customer service and communication skills

Excellent attention to detail and time management

Confident across systems including Excel, Outlook, and SAP

A team player who can adapt quickly to changing priorities

Certificate III in Business (or similar) and experience preferred

You'll Succeed If You:

Enjoy multitasking and problem-solving under pressure

Work efficiently in a fast-paced environment

Take initiative and pride in delivering exceptional customer experiences

If you're ready to grow your career with a reputable and supportive business, apply today or contact Tracey Purcell - Tracey.Purcell@persolkelly.com.au

for a confidential discussion.

Reference: 210316956 | QLD Licence: LHL-02514-D2P2F

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

Join Roy Morgan and be part of a team conducting face-to-face interviews that capture the views, experiences, and behaviours of Australians. Our Field Research Officers play a vital role in collecting accurate, high-quality data that informs government, business, and community decisions across the country.

What you'll do

• Visit assigned households and confidently initiate conversations at the door
• Build rapport quickly, manage refusals and objections respectfully, and ensure informed consent
• Conduct accurate, structured interviews on a wide range of topics
• Record observations, follow safety and privacy protocols, and maintain strict confidentiality
• Plan your weekly schedule to meet agreed hours, including at least one weekend day

All interviews are conducted using Roy Morgan's secure systems. We provide full training, a clear field manual, and ongoing support from experienced field managers.


Who is best suited for this role

• Resilient relationship-builder: You bounce back from a "no," stay friendly and professional, and try the next door with the same energy.
• Empathetic communicator: You listen well, handle sensitive topics with care, and adapt your style to suit different households.
• Organised self-starter: You manage your time, plan routes, keep tidy records, and meet targets without constant supervision.
• Tech-comfortable: You're confident with tablets and following on-screen scripts/protocols.

Nice-to-have: experience in field interviewing, door-to-door outreach, call centre/customer service, community work, or education services.

Why you should apply

• Purpose with impact: Your work will contribute to vital data that supports decision-making at the highest levels.
• Flexibility with structure: Choose your weekly schedule (with minimum hours) and work close to home where possible.
• Training & support: We equip you with the skills, tools and guidance to succeed-no previous research experience required.
• Professional standards: Be part of a respected team known for quality, accuracy and confidentiality.

Essentials

• Availability of 20+ hours per week (including one weekend day; flexibility to add hours at peak times)
• Current driver's licence and a reliable, registered vehicle
• Fluent English (spoken and written) and the legal right to work in Australia
• Willingness to obtain a National Police Check and Working with Children's Check (paid by Roy Morgan)

How to apply
If this sounds like you, click the Apply button now, or email your CV to careers@roymorgan.com

We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

The Opportunity

Lilydale Hyundai, GWM & LDV is seeking a talented and customer-focused Customer Service Advisor to join our thriving dealership in Lilydale, VIC. As a vital member of our team, you will be responsible for providing exceptional customer service and support to our valued clientele.

Key Responsibilities

1. Greet and assist customers in a friendly and professional manner as they arrive.

2. Handle enquiries, bookings, and transactions efficiently and effectively

3. Provide accurate information about our products, services, and promotions, taking advantage to up-sell where appropriate.

4. Resolve customer concerns and complaints in a timely and satisfactory manner

5. Maintain detailed records and documentation of customer interactions

6. Collaborate with other departments to ensure a seamless customer experience

7. Actively contribute to the growth and success of the dealership

What We're Looking For

1. Excellent customer service and communication skills

2. Strong problem-solving and conflict resolution abilities

3. Ability to work well in a team environment and under pressure

4. Attention to detail and a commitment to delivering high-quality work

What We Offer

At Lilydale Hyundai, GWM & LDV, we are committed to providing our employees with a rewarding and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:

1. Ongoing training and development programs

2. Discounts on our range of vehicles and services

3. Collaborative and inclusive team culture

4. Opportunities for advancement within the company

5. Comprehensive employee health and wellness initiatives

If you are passionate about delivering exceptional customer service and are interested in joining our dynamic team, we encourage you to apply now.

Join Roy Morgan and be part of a team conducting face-to-face interviews that capture the views, experiences, and behaviours of Australians. Our Field Research Officers play a vital role in collecting accurate, high-quality data that informs government, business, and community decisions across the country.

What you'll do

• Visit assigned households and confidently initiate conversations at the door
• Build rapport quickly, manage refusals and objections respectfully, and ensure informed consent
• Conduct accurate, structured interviews on a wide range of topics
• Record observations, follow safety and privacy protocols, and maintain strict confidentiality
• Plan your weekly schedule to meet agreed hours, including at least one weekend day

All interviews are conducted using Roy Morgan's secure systems. We provide full training, a clear field manual, and ongoing support from experienced field managers.


Who is best suited for this role

• Resilient relationship-builder: You bounce back from a "no," stay friendly and professional, and try the next door with the same energy.
• Empathetic communicator: You listen well, handle sensitive topics with care, and adapt your style to suit different households.
• Organised self-starter: You manage your time, plan routes, keep tidy records, and meet targets without constant supervision.
• Tech-comfortable: You're confident with tablets and following on-screen scripts/protocols.

Nice-to-have: experience in field interviewing, door-to-door outreach, call centre/customer service, community work, or education services.

Why you should apply

• Purpose with impact: Your work will contribute to vital data that supports decision-making at the highest levels.
• Flexibility with structure: Choose your weekly schedule (with minimum hours) and work close to home where possible.
• Training & support: We equip you with the skills, tools and guidance to succeed-no previous research experience required.
• Professional standards: Be part of a respected team known for quality, accuracy and confidentiality.

Essentials

• Availability of 20+ hours per week (including one weekend day; flexibility to add hours at peak times)
• Current driver's licence and a reliable, registered vehicle
• Fluent English (spoken and written) and the legal right to work in Australia
• Willingness to obtain a National Police Check and Working with Children's Check (paid by Roy Morgan)

How to apply
If this sounds like you, click the Apply button now, or email your CV to careers@roymorgan.com

We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Are you a persuasive communicator who thrives on results and loves building connections? Do you want to be part of a high-performing team that works with some of the biggest names in tech across the Asia-Pacific region?

At CCM, we're looking for an Outbound Telemarketing Officer who can confidently pick up the phone, spark interest, and open doors for our clients. This is more than just cold calling, it's about having meaningful conversations, identifying real business needs, and connecting prospects with solutions that matter.

If you're goal-oriented, resilient, and ready to grow your career in a vibrant and supportive environment, this is your chance!

About the Company

CCM is a multi-award-winning marketing tech agency that specialises in demand generation, sales enablement, and event execution for top-tier technology companies across Asia-Pacific.

With over 16 years of experience, we've successfully delivered hundreds of high-impact lead generation campaigns, building long-term partnerships based on performance, strategy, and trust.

Our Rhodes-based office is buzzing with energy, creativity, and smart people doing meaningful work. We offer the best of both worlds: a dynamic, results-driven culture and the stability and reputation of a long-standing brand.

The Role

As an Outbound Telemarketing Officer, you'll be the first point of contact between our clients and their future customers. You'll play a key role in qualifying leads, booking appointments, and helping our clients kick off new relationships.

You'll spend your days initiating high-value conversations, understanding business challenges, and confidently communicating how our clients can help. You'll use proven call frameworks but also bring your own flair, this is a role where your voice and thinking are valued.

Beyond the phone, you'll collaborate with our marketing and client teams, fine-tuning messaging, tracking results, and spotting trends. If you love the idea of being part of a tight-knit team where your insights matter, this role is for you.

A Day in the Life

• Start your morning with a short, focused team huddle, reviewing new campaigns, lead lists and daily goals.

• Power through outbound calls, building rapport and qualifying prospects across different industries.

• Update CRM notes, flag hot leads, and share feedback with the broader team.

• Jump into a brainstorm session to help refine messaging or uncover a smarter outreach angle.

• Finish your day having made a real impact, for our clients, and for yourself.

Key Responsibilities

• Conduct outbound B2B calls to generate leads and book appointments

• Engage with prospects to understand their business needs

• Present tailored solutions and overcome objections

• Track interactions and manage the sales pipeline in the CRM system

• Provide feedback on scripts and market conversations

• Work closely with internal teams to improve outreach strategies

• Ensure compliance with data privacy and telemarketing regulations

• Hold valid Australian work authorisation

What You Bring

• 3+ years of outbound sales or telemarketing experience

• Minimum 2+ years telemarketing experience if B2B outbound sales experience is limited

• Strong verbal communication and negotiation skills

• Confidence in cold calling and overcoming objections

• Proficiency in Microsoft Office and CRM software

• Experience with HubSpot CRM system

• Energy, resilience, and a goal-oriented mindset

• Ability to adapt across campaigns, clients, and industries

• Multilingual skills (highly regarded)

Why Work With Us?

• Hybrid work – flexible office and work-from-home setup

• Gym access in the building to stay active on your schedule

• Close to public transport for an easy commute

• Collaborate with a supportive, high-performing team

• Work with major tech clients across Asia-Pacific

• Ongoing training and career development

• Competitive salary + performance-based incentives

How to Apply

Apply via the Seek portal. For further information, please contact our external HR Consultant at recruitment@thesavegroup.com

Join Roy Morgan and be part of a team conducting face-to-face interviews that capture the views, experiences, and behaviours of Australians. Our Field Research Officers play a vital role in collecting accurate, high-quality data that informs government, business, and community decisions across the country.

What you'll do

• Visit assigned households and confidently initiate conversations at the door
• Build rapport quickly, manage refusals and objections respectfully, and ensure informed consent
• Conduct accurate, structured interviews on a wide range of topics
• Record observations, follow safety and privacy protocols, and maintain strict confidentiality
• Plan your weekly schedule to meet agreed hours, including at least one weekend day

All interviews are conducted using Roy Morgan's secure systems. We provide full training, a clear field manual, and ongoing support from experienced field managers.


Who is best suited for this role

• Resilient relationship-builder: You bounce back from a "no," stay friendly and professional, and try the next door with the same energy.
• Empathetic communicator: You listen well, handle sensitive topics with care, and adapt your style to suit different households.
• Organised self-starter: You manage your time, plan routes, keep tidy records, and meet targets without constant supervision.
• Tech-comfortable: You're confident with tablets and following on-screen scripts/protocols.

Nice-to-have: experience in field interviewing, door-to-door outreach, call centre/customer service, community work, or education services.

Why you should apply

• Purpose with impact: Your work will contribute to vital data that supports decision-making at the highest levels.
• Flexibility with structure: Choose your weekly schedule (with minimum hours) and work close to home where possible.
• Training & support: We equip you with the skills, tools and guidance to succeed-no previous research experience required.
• Professional standards: Be part of a respected team known for quality, accuracy and confidentiality.

Essentials

• Availability of 20+ hours per week (including one weekend day; flexibility to add hours at peak times)
• Current driver's licence and a reliable, registered vehicle
• Fluent English (spoken and written) and the legal right to work in Australia
• Willingness to obtain a National Police Check and Working with Children's Check (paid by Roy Morgan)

How to apply
If this sounds like you, click the Apply button now, or email your CV to careers@roymorgan.com

We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.