Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on!

Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences.

Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience.

Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand.

Responsibilities:

• Visit various car dealerships/shops/venues within a specific timeframe.

• Understand the "brief" or "requirements" of the visit.

• Retain the information and capture any photos needed for the shop.

• Submit your survey findings online within the deadline.

Skills needed:

• Must be enthusiastic, well presented, reliable and can work within strict reporting deadlines.

• Must have regular access to email, internet, computer/laptop or iPad/tablet and a Smart Phone.

• Excellent attention to detail and information retention skills.

• High level of communication, spelling and grammar skills.

• A full drivers licence

• Must be 18 years or older to participate in mystery shopping assignments

If you are reliable, self-motivated and want to make a difference to customer service then this is for you.

Apply Now by registering at www.mysterycustomer.com.au!

Join our flagship studio as a Bookings and Sales Agent, where you’ll drive bookings, hit sales targets, and work alongside our National Manager to deliver exceptional client experiences across our network.

If you thrive on organisation, love connecting with clients, and are driven by results, this could be the perfect role for you.

What You’ll Do

As the first point of contact for many of our clients, you’ll play a vital role in shaping their experience. Your responsibilities will include:

• Managing and coordinating bookings to maximise studio efficiency.

• Handling high-volume inbound and outbound calls with professionalism and care.

• Scheduling appointments for both new and returning clients.

• Turning enquiries into confirmed bookings, contributing to team sales goals.

• Maintaining accuracy across our booking systems.

• Responding promptly to booking requests via social media channels.

About You

We’re looking for someone who brings both professionalism and personality to the role. Ideally, you’ll have:

• Proven sales ability with a history of meeting or exceeding targets.

• Experience in a bookings, customer service, or administrative role.

• A genuine interest in the tattoo industry and its creative culture.

• Excellent verbal communication skills, especially over the phone.

• The ability to build strong relationships and deliver outstanding service.

• Strong organisational skills, with a proactive and solutions-focused mindset.

• A commitment to long-term career growth and development.

This is a fantastic opportunity to be part of a dynamic team, contribute to a vibrant industry, and grow your career in a role where no two days are the same.

• $60,000 - $65,000 + Super + Commission
• Start 27th October | 3 weeks training to start 
• Monday - Friday (Rotating Roster)
• Melbourne CBD office 
• 6-month contract role, with a genuine opportunity to go permanent!
• Become a part of Australia's leading energy provider 
• Fantastic company culture

• Onboard and welcome new customers, guiding them through move-ins, move-outs, solar and site connections.
• Deliver exceptional service across all channels, ensuring every interaction adds value.
• Handle inbound sales and service enquiries while identifying customer needs and offering tailored energy solutions.
• Proactively upsell or cross-sell into other divisions of the business where appropriate.
• Manage and update CRM systems accurately, maintaining clear customer records.
• Take ownership of the entire customer journey, from onboarding to ongoing support.
• Provide first-contact resolution for billing and service enquiries.
• Identify opportunities for business improvement and share feedback to enhance the customer experience

• Citizenship or Permanent Residency 
• Experience in customer service, sales, call handling role
• High-level verbal and written communication skills
• Proactive mindset and passion for learning
• Demonstrated computer literacy
• Great attitude to learn and to develop in a fast-paced start up environment
• Strong team player with a can-do attitude
• Strong willingness to learn

Are you a motivated talker, natural connector, and go-getter ready to join one of Australia’s fastest-growing solar companies?
This is your chance to be part of the clean energy revolution with a brand that’s shining brighter every day!

• Make outbound calls to warm & interested homeowners

• Set up qualified appointments for our solar consultants (no selling!)

• Keep energy high and confidence higher — you’re the first impression of NEXA!

• Smash your daily KPIs and get rewarded for performance

• Work with a supportive, fun, high-energy team that celebrates wins together

• Experience in outbound calling or appointment setting

• Confident communicator who thrives on connection and results

• Positive attitude and hunger for success

• Proven ability to hit KPIs and exceed targets

• Reliable, professional, and passionate about growth

• Team-player mindset with a little competitive spark 💪

• 💰 Excellent hourly pay + uncapped bonuses & incentives

• 🎯 Fun, upbeat workplace with great energy

• 🚉 Convenient Gold Coast location (close to public transport)

• 🎓 Full training + ongoing coaching and support

• 🚀 Real career progression in a booming renewable energy industry

If you’re ambitious, love engaging with people, and want to earn great money while doing meaningful work — this is your moment.

Come join a team that’s powering Australia’s future, one call at a time.

👉 Apply now and let’s create something bright together.

• Engage proactively with our customers to maximize retention and enhance their overall experience with Foxtel's premium entertainment products and services.
• Stay informed on the latest entertainment industry trends and Foxtel's offerings to enrich customer interactions and provide relevant information.
• Transform inbound and outbound call center interactions into meaningful connections, delivering exceptional service with a friendly, empathetic, and understanding approach.
• Effectively manage and de-escalate difficult customer conversations, utilising strong problem-solving skills to address issues comprehensively.
• Identify and implement tailored solutions for customer inquiries and concerns, ensuring a positive resolution and making a tangible difference.
• Consistently meet and exceed individual and team performance goals, contributing to overall operational excellence.
• Actively participate in opportunities to increase earnings through our performance-based commission structure.

• A demonstrated passion for entertainment, including television, sports, drama, or movies, is highly valued.
• A strong inclination and proven ability to deliver outstanding customer care.
• Effective and passionate communication skills, with the flexibility to express ideas clearly and persuasively.
• A track record of meeting or exceeding targets is desirable.
• Possess a resilient mindset, capable of navigating challenges and adapting effectively to changing conditions and priorities.
• Available to start on 10th November 2025

• You’re part of Fox Flex, our hybrid way of working with time spent at home and on campus  
• Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE  
• Special days away from work for Birthday, Cultural & Volunteer Leave  
• Access to our holistic Fox Fit wellbeing program  
• Generous ergonomics allowance for your WFH set up  
• Company-wide meeting-free lunch hours and Friday afternoons  

An education company, a client of ICG, is undertaking a major customer data and records remediation program designed to ensure accuracy, compliance, and data integrity across multiple systems.

We are seeking several Remediation Agents / Paralegal Specialists to review, investigate, and correct customer record discrepancies while maintaining the highest standards of diligence, confidentiality, and professionalism.

This role suits paralegals or compliance professionals with strong attention to detail and comfort working in structured, evidence-driven environments.

Location: Sydney
Duration: 6 months (with possibility to extend)

• Review and assess individual record cases for errors or inconsistencies.

• Identify required information to correct or verify data.

• Contact customers and internal stakeholders to obtain missing details.

• Apply procedural and compliance guidance consistently to each case.

• Document all actions in a central case management system.

• Coordinate with communications and compliance teams to ensure correspondence meets approved standards.

• Support reporting and QA by preparing case summaries and validation evidence.

• Escalate complex cases to the Remediation Senior Specialist for decision.

• Background in paralegal, compliance, or case management work (education, financial services, or government).

• Strong documentation and analytical skills.

• Excellent written and verbal communication.

• Ability to interpret and apply policies accurately.

• Comfort handling sensitive personal or financial information.

• Proficiency with Excel and document management systems.

• Reviewing and correcting data integrity issues in customer systems.

• Conducting fact-finding and customer follow-up communications.

• Maintaining complete case records and audit trails.

• Supporting QA and governance reporting activities.

How You’ll Be Supported
You’ll report to the Remediation Senior Specialist, who oversees quality assurance, escalation handling, and operational performance across the remediation program.

Are you a people person who loves being on the phone? Do you have a friendly, polite approach and a knack for managing debt with charm and professionalism?

We’re a small, close-knit company looking for a bubbly superstar to join our team. If you're eager to learn, grow, and take ownership of your role, we’ll provide all the training you need to succeed—and then give you the space to shine independently.

What you'll be doing:

• Making outbound calls all day to follow up on outstanding payments

• Using your quick thinking and charm to encourage customers to pay

• Working with MYOB (basic knowledge preferred)

• Thinking outside the box to solve problems and build rapport

What we're looking for:

• At least 3 years of phone-based experience

• Prior collections experience is a big plus

• A positive attitude and long-term commitment

• Someone who thrives in a fast-paced, phone-heavy role

If this sounds like you, we’d love to hear from you!

The role is based in our office opposite the train station.

Start Your Career in Transport Operations Today!

Are you ready to begin your journey in Transport Operations?

About Us 
Capital Logistics is a highly successful freight management and consultancy business based in Clayton, 3168. We are proud of our workplace culture and uphold traditional values of respect and recognition. We take pride in delivering exceptional service to our valued clients, with a commitment to excellence that extends beyond our offerings and is embedded in every customer interaction.

Modern Office Environment: Work in a well-equipped office space designed for comfort and collaboration. Our office features ergonomic workstations, a rooftop garden, breakout areas that foster creativity and teamwork, an onsite café, and free parking.
 

Why Join Us?

• Supportive Culture: Be part of a team that values respect and recognition.

• Career Progression: Enjoy opportunities for advancement as our business grows.

• On-The-Job Training: We provide comprehensive training to help you excel in your role, whether you are just starting or looking to enhance your skills.

• Access to Leadership: Benefit from regular interactions with senior leaders invested in your development and success.

The Role 
The successful candidate will assist with our clients' day-to-day customer service needs. The primary responsibilities include:

• Answering and responding effectively to incoming enquiries (primarily via email).

• Providing logistics and customer service support to our clients.

• Monitoring and assisting in the coordination of interstate transport.

• Interacting with transport suppliers daily.

• Performing various other activities as outlined in a detailed position description.

• Work Schedule: Monday to Friday.

• Full Time - 40hrs per week.
   

What We Are Looking For 
To succeed in this role, you should:

• Enjoy working in a team environment.

• Be clear and articulate, especially in written communication.

• Have a solid commitment to providing high levels of client satisfaction.

• Be competent in Microsoft Office Suite.

• Possess good problem-solving skills.

Remuneration: Attractive salary of $62k - $70k + Super, in line with experience. Yearly remuneration reviews.

How to Apply 
Please submit your resume and cover letter attn: Ryan Cairns, Customer Service Supervisor, job reference: CL886